Date: 10/26/2017
To: Kurt Tackman
HECC Office of Workforce Investments
From: Michael M:cCoyOffice of Workforce Investments
Subject: One Stop Certification Procedure and Timeline
Eastern Oregon Workforce Board (EOWB) experienced a failed One Stop Operator procurement and is now the One-Stop- Operator. Therefore, per HECC's One-Stop
Certification policy, staff from the Office of Workforce Investments conducted One-Stop Certification visits the week of September 25, 2017 on behalf of Oregon WorkforceInvestment Board. The visits included one comprehensive site (Pendleton) and six affiliate sites (Hermiston, La Grande, Baker City, Ontario, Burns, and Canyon City). Asstated in the Act and in the HECC's policy, the certification for the July 1, 2017 - June 30, 2020 three year period has been satisfied. Attached are the summary of site visitsand a copy of the tool used during the visits.
Higher Education Coordinating Commission, Office of Workforce Investments
WorkSource Comprehensive WSO (One-Stop) Center Certification ToolPY 2017 to PY 2019
LWIB: Eastern Oregon Workforce Board
WorkSource WSO Center
Name:
Address:
Hours:
Partners:
WIOA Title 1B
12345678910
11
Partner Description Partner Relationships Est Weekly hours
WIOA Title II
I Partner Description Partner Relationships Est Weekly hours
Page 1 of 5
WIOA Title
Partner Description Partner Relationships Est Weekly hours
Others e.g. Easter Seals, Job Corp, DHS, etc.
1
234567
8910
11
Partner Description Partner Relationships Est Weekly hours
Page 2 of 5
Evaluator Name: Date:
WorkSource One Stop Center is a location that:
1.
2.
3.
4.
5.
Yes
Is clearly identified as a WorkSource Oregon Center through external signage located near the
main entrance (whether utilizing WSO as primary brand or as a co-brand). External signage will
utilize the generic WorkSource logo rather than a version that identifies the location as the site
of a single partner.
Creates an environment that is focused on needs of the business community and the
importance of preparing individuals to become successful employees.
Utilizes a Resource Room as the core of its service delivery strategy. A resource room must
make available to job seeker customers the following:
D Phones
D Internet access
D Staff to assist with job search
D Printers
a Faxes
D Copiers
D Scanner
D Printed/hard copy resource information
Provides the following:
D Accessibility for all populations (this includes access to ADA accommodations,
appropriate signage, the availability of materials in languages that are predominant in
the community, etc.) - see ADA Standards checklist
D Regular business hours of operation that allow job seekers to access services as
conveniently as possible
D Current copies of EEO, Minimum Wage and Workman's Compensation posters are in
view.
D An integrated phone system so that call-in customers can efficiently reach a live person
when they need to do so
D Private meeting space(s) to facilitate the sharing of confidential information when
needed (e.g. employer interviews. Vocational Rehabilitation staff consultation with
clients, etc.)
Is easy to locate and to get to either by public or private transportation
No Comments
Page 3 of 5
Public parking is adequate to accommodate customers and staff
Website functionality is user friendly, updated and links maintained on a regular basis.
The certified WSO Center provides the following minimum level of services:
Exploratory Services
Yes No Comments
1.
2.
3.
4.
5.
6.
7.
8.
A team member greets customers in a warm and friendly manner
The first contact person is knowledgeable about onsite program and services
A team member directs customers to the services they need via a brief assessment to
identify possible benefit from participation in other services, in order to make a value-
added referrals to partner agencies
Bilingual staff is available if needed
Staff reflects the demographics of the community in terms of:
D Race/ethnicity
D Disability status
D Veteran status
Based on your perception, staff present on-site are engaged in providing quality services
to the community, based on customer need
Staff are clearly identifiable as part of the WSC Center, rather than separate
organizations. (For example, they wear name tags with the WSC logo)
The complaint process is posted and been made aware to you.
Career Services
Yes No Comments
1. .
2.
3.
4.
5.
6.
7.
8.
Determination of eligibility and/or information of other partner services is available on-
site
Access to unemployment insurance information/phones
Access to labor market information
Access to the labor exchange system (IMatchSkills)
Career assessment, career counseling, education, planning, and occupational training,
contracted work experience, internships, and OJTs are available
Computerized, automated and staff assisted job search assistance is available
Workshops intended to help individuals succeed in the job search are available
Skills testing including the National Career Readiness Certificate (NCRC) is available
Page 4 of 5
9. Assessment to identify possible benefit from participation in other services, in order to
make a value-added referrals to partner agencies is being done
Business Services (available on-site, via phone or by referral)
Yes No Comments
1.
2.
3.
4.
Labor exchange system (iMatchSkills) is available
Labor market information is available
Assistance with employee recruitment is available
Center serves as a brokerage function to help businesses access other services. Examples
include, but are not limited to:
D Community college customized training departments, etc.
D Early intervention, lay off aversion, and Rapid Response
FOR OFFICE USE ONLY
The certified WSO Center has partners who work together to support the service delivery of the center, regardless of the organization for which
they work demonstrated by:
Yes No Comments
1.
2.
3.
4.
5.
6.
WIOA and partner organizations are available on site based on community needs and the
availability of space
Information sharing/confidentiality agreements exist to allow staff to work together
Information sharing/confidentiality agreements exist to allow staff to share customer
information
Staff are aware of how customer complaints will be handled through their organization,
through WSC/ and through the LWB
Staff development is available to on-site staff and partners
Staff is involved in identifying and implementing service delivery improvements based on
customer feedback
9/21/2017
Page 5 of 5
Tool Element
Higher Education Coordinating Commission, Office of Workforce Investments
WorkSource Comprehensive WSO (One-Stop) Center Certification Tool
PY 2017 to PY 2019
See below for explanation of11*11, U**II/H!t:**H
Partner Info
WIOA Title 1B
WIOA Title II
WIOA Title III
Others (In build means,
separate offices, but next
door.)
Hermiston 8
AM-5 PM Man
Fri Affiliate Site
2 staff- Y
N5 staff-Y
DHSinbldg.
Pendleton 8
AM-SPMMon-
Fri
Comprehensive
Site
2 staff -Y
N4 staff -Y
BMCC-Job Prog;
Voc Rehab 20
hrs./wk;DHS
next door.
LaGrande 8
/\M-5PMMon-
Fri Affiliate Site
/ - 4 staff
N6 staff -Y
Voc Rehab, DHS
self sufficiency;
Job Corp.
Baker City 8/\M-5 PM
Mon - Fri
Affiliate Site
Y-20hrs.a
week.
N
4 staff -Y
Voc Rehab,
DHS self
sufficiency,
Ontario 8
AM-5 PM
Mon - Fri
Affiliate Site
5 staff -Y
Y-TVCC
8 staff -Y
DHSJob
Program/STEPS & SNAP;
Job Corp.
Title 5 across
street; OHDC
nearby.
Burns
8AM-5PM
Man - Fri
Affiliate Site
2 staff -Y
N
1 staff-Y
N PreparingforVoc
Rehab to
join; DHS isin building.
Canyon City 8AM-SPMMon-
Fri Affiliate Site
/-staff part-
time.
N2 staff -Y
N - Eastern OR
UnivinJohn
DayESD.
*WorkSource 1 Stop location
ID External Signage (onlychecked for "Proud Partner..."
signage.)
Bus Community Focus
Resource RM Core offers 8
equipment/services
Provides the 5 tool categories
e.g. spaces/posters/hrs., etc.
Easy to locate by
private/public transportation
Adequate public parking
Up to date user friendly
website
Hermiston
Y
Y
Y
Y
Y
YY
Pendleton
Y
Y
Y
Y
Y
YY
La Grande
Y
Y
Y
Y
Y
Y
Y
Baker City
y
y
y
y
y
y
y
Ontario
Y
Y
Y
Y
Y
YY
Burns
y
y
y
Y
y
y
y
Canyon City
Y
Y
Y
YY
YY
* Note: Interviewed OED WorkSource Office managers regarding responses to the above tool elements vs. interviewing onsite staff.
Minimum Level of ServiceCust Greeting warm/friendly
***lst contact person
knowledgeable of onsite
services
***Staff direct or refer
customers to needed services
Bilingual staff available (where
not, language line or call to
other offices used)
Staff reflects community
demographics
Reviewers perception quality
services provided
Staff name tags clearly ID them
as WSC logo
Complain process posted/
confirm EO poster present
with Eric Villegas contact info.
Ongoing discussion on local
contact.
Hermiston
y
y
y
^
y
Y
/
y
Pendleton
Y
Y
Y
Y
Y
Y
Y
Y
La Grande
y
y
y
y
y
y
y
y
Baker City
y
y
Y
Y
Y
Y
y
y
Ontario
y
Y
Y
y
Y
y
y
y
Burns
y
y
y
y
y
y
y
y
Canyon City
Y
y
Y
Y
Y
Y
y
y
Career Services
***0ther partners services
available on site
Access to Ul info/phone
**Access to labor market info
***Career Assessment,
counseling, education, etc.
available
^Computerized/ automated
and staff assisted job search
available
***Workshop to assist in job
search available
***NCRC testing available
***Assessment to ID value-
added referrals to partners
agencies available & done
Hermiston
y
//
y
y
y
yy
Pendleton
Y
Yy
Y
Y
y
y
y
La Grande
Y
yy
y
Y
y
y
y
Baker City
Y
Y
y
Y
Y
y
y
y
Ontario
y
^y
y
y
y
y^
Burns
y
y
y
y
y
y
y
y
Canyon City
y
yY
Y
Y
y
yy
Bus Services**Labor exchange system
(iMatchSkillls) available
**Labor market info available
***Assistance with employee
recruitment available
***Center has brokerage
functions to help businesses
access services
Hermiston
Y
y
/
y
Pendleton
Y
Y
Y
Y
La Grande
Y
Y
Y
Y
Baker City
Y
Y
Y
Y
Ontario
y
/
/
y
Bums
y
Y
y
Y
Canyon City
y
y
y
Y
For Office Use OnlyWIOA/Partner Org availablebased on community needs &
available space
***lnfo sharing/confidential
agreement exits between
partners
***Staff aware of how to
handle customer complaints
***Staff development is
available
***Staff are involved in
implementing customer
feedback for service delivery
improvements
Hermiston
Y
Y
Y
Y
Y
Pendleton
Y
Y
Y
Y
Y
La Grande
y
y
y
y
Y
Baker City
y
y
^
y
y
Ontario
y
y
y
y
y
Burns
y
y
y
y
y
Canyon City
/
/
^
y
y
* Note: Interviewed OED WorkSource Office managers regarding responses to the above tool elements vs. interviewing onsite staff.
** OED central office maintains local offices website/software.
*** Relied on Office managers/staff responses to tool element and did not ask to see evidence of tool element.
Asked the following while on site: "If you could request one thing that would make your center shine brighter what would
it be?"
Baker City: Have an onsite supervisor in Baker City; Convert the restroom/storage area in Baker City to mtg a meeting room for Voc Rehab and
other partner use. The stick on "Proud Partner..." sign lacks staying power given heat and cold weather, maybe redesign or better adhesives are
needed,
Ontario: Robust promotion/ marketing to better inform public in Ontario of what the total partnership offers.