Transcript
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Dag van Facility Management
Maart 2014
Koen Neve
SLA’s in facilitair beheer
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Welkom!
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Tevre
den k
lante
n
Effic
iënte
pro
cessen
Motivere
nde
werk
om
gevin
g
Effectieve
pro
cessen
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12
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6 W’s
Wat Wat wordt er geleverd?
Wie Door wie wordt er
geleverd?
Wanneer Wanneer wordt er geleverd?
Wie Aan wie wordt er
geleverd?
Waar? Waar wordt er geleverd?
Welke? Tegen welke
kosten en voorwaarden?
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