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the only constant is change
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There is one certainty: You will have to lead transformational
change
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Intuit : A story of transformation
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Founded in ‘83: Improve financial lives
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25 years: A wonderful story of success
Trusted brands
Third party relationships
Talent & expertise
Significant financial strength
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2008: A case for change was needed Externally:
Profound shifts in demographics, business
Internally:
Organic growth rate was slowing
Innovation engine had stalled
We were viewed as being stronger leaders
Enterprise valuation showed doubts about our ability to win in the future
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2011: A Connected Services company
Innovation pipeline improved 5x
Nearly $4B in revenue
62% of revenue from connected services
Street and employee confidence in our future
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Leading innovation & growth in a changing world
Today’s topic
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First, be clear about what won’t change
Our mission Our values Success metrics
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The big questions
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QUESTION #1
How do you align & mobilize your team around a vision?
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Define a vision that inspires action
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First, listen…
employees investors customers
industry peers
Greatest underleveraged opportunities?
Greatest risks or challenges?
What can you do to screw it up? advisors
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Get a future-back, outside-in perspective
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More than a great
communicator… a translator of
dreams.
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Package it into something memorable
Social
Mobile
Global
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SUMMARY ‒ Mobilizing & aligning your team
around a vision Strive for a vision that inspires action Listen…and get an outside-in perspective Package it into something memorable
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QUESTION #2
How do you build a culture where
innovation thrives?
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“The bottleneck is always at the top of
the bottle.”
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To walk a mile in a customer’s shoes… you must first remove your own
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Small teams
Foster an entrepreneurial environment
Rapid experimentation
Celebrate failure
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Intuit - Confidential
Idea conceived in unstructured time…
The power of unbridled passion
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Intuit - Confidential
“What the hell does mobile have to do with taxes?”
“We have an idea…”
The power of perseverance
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Intuit - Confidential
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Enable ideas to come from anywhere
“How Intuit handles ideas sucks.”
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SUMMARY ‒ Build a culture where innovation
thrives Questions you ask…not answers you give Foster an entrepreneurial environment Enable ideas to come from anywhere and set up processes to empower innovators
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QUESTION #3
How do you place bets on today vs. tomorrow?
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"I'm actually as proud of many of the things we
haven't done as the things we have
done.”
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Time
People
Dollars
Your resources
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Horizon 1 Horizon 2 Horizon 3
Manage offerings & investments in stages
Extend & Defend the Core
Build Emerging Offerings
Create Viable Options
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Horizon 1 Horizon 2 Horizon 3
Align the right talent
Rowing Crew
White Water Rafting
Diving for Sunken Treasure
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Grow the
profitably
Prove the
with scale
Prove the user
with compelling business model hypothesis
Horizon 1 Horizon 2 Horizon 3
Define the right success metrics
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SUMMARY ‒ Placing bets on today and tomorrow
Be clear about what you won’t focus on Allocate resources: time, people, dollars Portfolio manage: tailor talent & metrics
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Leading innovation & growth in a changing world
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Faster, Sustained Growth