CUSTOMER SERVICE
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Define Customer ServiceDefinitionFoundation of Customer Service
» Understand Your Customer » Identify Their Needs » Address Their Problems
Describe How to WOW CustomersW: Welcome EveryoneO: Offer Valuable InsightW: Watch for Cues
Use The AIM Approach to Handle Difficult CustomersA: Actively ListenI: Invest in the MomentM: Manage Stress
Define Customer Service
Use the AIM Approach to Handle Difficult Customers
Describe How to WOW Customers
Today’s connected consumers are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?Provide team members the foundational customer service skills they need to take the high road while managing difficult customers. Use the course as is, or you can consider adding the proprietary customer service secrets that make your organization stand out from the competition.
Following this course, participants will be able to:
Classroom Material and eLearning Course Source Files Included!