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ConvergenceTechnologies Professional
(CTP) Training Partner
Program Guide
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Convergence Technologies Professional (CTP) Training Partner Program Guide 1
2002 ProsoftTraining All Rights Reserved. Version 1.
Table of ContentsIntroduction................................................................................................................................... 2
ProsoftTraining..................................................................................................................................... 2 Telecommunications Industry Association (TIA) ................................................................................. 3CTP Certification Advisory Council ....................................................................................................... 3
CTP Training Partners....................................................................................................................4CTP Authorized Training Provider (CTP ATP)......................................................................................... 4CTP Authorized Academic Partner (CTP AAP) ........................................................................................ 4CTP Training Partner benefits............................................................................................................... 5
Parties Responsibilities..................................................................................................................6ProsoftTraining responsibilities............................................................................................................. 6CTP Training Partner responsibilities.................................................................................................... 6 Trademarks, copyrights and logo usage ................................................................................................ 7
The Need for Convergence Certification ....................................................................................... 10CTP Audience............................................................................................................................... 11
Value of CTP certification ................................................................................................................... 11CTP Program Competencies .........................................................................................................11CTP Certification Exam................................................................................................................ 11
CTP Certification Agreement form....................................................................................................... 11Exam information .............................................................................................................................. 12Exam registration............................................................................................................................... 12Certification testing at CTP Training Partner site ................................................................................ 13CTP certificates .................................................................................................................................. 13CTP business card logos..................................................................................................................... 13Exam Retake Policy ............................................................................................................................ 13
Official CTP Classroom Courseware ..............................................................................................14Data Networking course outline.......................................................................................................... 14 Telephony Networking course outline ................................................................................................. 18Convergence Technology course outline.............................................................................................. 20
Official CTP E-Learning ................................................................................................................ 21Official CTP AssessPREP .............................................................................................................. 21Revisions and Updates ................................................................................................................. 22CTP Training Partner Sites........................................................................................................... 23Classroom Guidelines...................................................................................................................23
Classroom setup checklist.................................................................................................................. 23Hardware kits .................................................................................................................................... 24Computer hardware and software requirements ................................................................................. 25
CTP Instructor Qualifications....................................................................................................... 27Instructor Locator........................................................................................................................ 27Instructor Forum ......................................................................................................................... 27Study Materials and Hardware Kits............................................................................................... 28Exchange and Return Policy......................................................................................................... 28
Exchange policy for new version release ............................................................................................. 28Exchange policy ................................................................................................................................. 28Return policy...................................................................................................................................... 29Return Merchandise Authorization ..................................................................................................... 29
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1CTP Training Partner
ProgramIntroduction
Note: This program guide is referenced in the CTP Schedule(s) to Authorized Partner Contract. The Terms
and Conditions contained in this document are part of these agreements.
Welcome to the Convergence Technologies Professional (CTP) Training Partner Program Guide (CTP Program
Guide). This guide includes an overview of the CTP Training Partner Program. If you have any questions
after reviewing this guide, contact the CTP Program team at [email protected].
ProsoftTraining is the CTP Training Partner Program manager and the developer of the Official CTP
Curriculum. The Telecommunications Industry Association (TIA) owns the CTP Certification Exam. TIA
convened the CTP Certification Advisory Council (CTP CAC), consisting of industry leaders, to define the
CTP exam objectives. ProsoftTraining was selected by TIA to be its partner in developing the CTP exam. As
a CTP Training Partner, your organization will have a competitive edge in offering this industry-common,
vendor-neutral training program to your students and CTP certification candidates.
ProsoftTraining
ProsoftTraining's experience in creating and managing vendor-
neutral industry-based certification programs led the
Telecommunications Industry Association (TIA) to commission
Prosoft to create TIA's CTP certification program.
After TIA's market analysis and member polling, TIA convened the CTP Certification Advisory Council
(CTP CAC). On behalf of the CTP CAC, Prosoft conducted the job task analysis (JTA) to identify objectives
and created test items. Prosoft has also been selected by TIA to develop the official curriculum for CTP.
Prosoft created the CIW information technologies (IT) certification program, which is the first successful
professional-level vendor-neutral certification. CIW has grown to become the seventh largest ITcertification program in a crowded field of more than 400 other IT certifications. Prosoft also owns the
TIA-sponsored Certified in Convergent Network Technologies (CCNT) certificate program.
It is Prosoft's experience-founded belief that effective market positioning and broad distribution are the
hallmarks of certification program success. Prosoft has built a 1,000-site academic and commercial
learning center channel with presence in most principal cities of the world to support certification
education. Prosoft's proprietary courseware architecture blends 21st century technology with proven best
practices for instruction. Prosoft provides Integrated Education Solutions (IES): comprehensive classroom
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packages that include state-of-the-art e-learning, instructor-led curriculum, Web-enhanced content, and
computer-based interactive assessments.
Prosoft (Nasdaq: POSO) offers content and certifications to help individuals develop and validate critical IT
workforce skills. Prosoft creates and distributes a complete library of classroom, e-learning and self-study
courseware. Prosoft distributes its content through its ComputerPREP division to individuals, schools,
colleges, commercial training centers and corporations around the world. For more information, visit
www.ProsoftTraining.com, www.ComputerPREP.com, www.CIWcertified.com, www.CTPcertified.comand
www.TelecomPREP.com.
Telecommunications Industry Association (TIA)
The Telecommunications Industry Association (TIA) is the leading trade association
serving the communications and information technology industry, with proven
strengths in market development, trade shows, domestic and international advocacy,
standards development and e-business enabling.
Through its market development activities, TIA is continuing efforts to meet the industry needs for skilled
professionals and industry standards. TIA has created an international standard for vendor-neutral
convergence technologies training by offering exams such as the Convergence Technologies Professional(CTP) certification program.
With so many vendor certifications for convergence products, the market needed a single point-of-entry
skills prerequisite for each of them. TIA helps manufacturers and channel partners save time and
resources by providing an established training and certification program.
By providing an established training and certification program, TIA helps:
To chart a career path for convergence technologies professionals.
To build customer confidence that their suppliers have requisite skill sets.
To enable manufacturers and network service providers (NSPs) to identify channel partners with the
skills to sell and support solutions.
To enable manufacturers and NSPs to conserve training dollars for use in product -specific training
rather than training to achieve basic competencies.
To provide participating companies with a means of differentiating themselves in the market.
Through its worldwide activities, TIA facilitates business development opportunities and a competitive
market environment. TIA provides a market-focused forum for its more than 1,100 member companies
that manufacture or supply the products and services used in global communications. TIA represents the
communications sector of the Electronic Industries Alliance (EIA). Visit TIA at www.tiaonline.org.
CTP Certification Advisory Council
The CTP Certification Advisory Council (CTP CAC) was convened to define and drive CTP objectives. TIAassembled the CTP CAC with major telecom and IT companies including Avaya, Cisco, First
Telecommunications, IBM, Inter-Tel, Mitel and Siemens. The mission of CTP CAC was to determine
objectives and general overview of CTP certification, define the target CTP candidates, define the CTP
exam competencies and questions, promote CTP exams within their organizations as well as to the
industry at large, and serve as an ongoing resource for TIA Education/Credentialing Committee activities.
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CTP Training Partners
The CTP Training Partner Program gives qualified training organizations an opportunity to offer
authorized CTP training for students and certification candidates worldwide. By participating in the CTP
Training Partner Program, you can expand your business and gain a competitive edge. CTP Training
Partners include CTP Authorized Training Providers (CTP ATPs) and CTP Authorized Academic Partners
(CTP AAPs). CTP Training Partners are select commercial learning centers, training organizations, andacademic institutions that have agreed to use only Official CTP Curriculum taught by qualified CTP
Instructors in a quality-training environment.
CTP Authorized Training Provider (CTP ATP)
Authorized Training Providers (ATPs) are commercial learning centers and training organizations that
provide training solutions such as instructor-led training and e-learning. A CTP ATP
may have more than one education site that would be covered under its Authorized
Partner Contract.
CTP Authorized Academic Partner (CTP AAP)
Authorized Academic Partners (AAPs) are qualified academic institutions.
Qualified United States academic institutionsIn order for an institution to become a CTP AAP in the United States, a national or
regional accrediting body must accredit higher-education institutions, whereas
secondary institutions must be state accredited.
United States regional accrediting bodies include the following:
Middle States Association of Colleges and Schools
New England Association of Schools and Colleges
North Central Association of Colleges and Schools
Northwest Association of Colleges and Schools
Southern Association of Colleges and Schools
Western Association of Schools and Colleges
United States National Accrediting Bodies include the following:
Accrediting Commission of Career Schools and Colleges of Technology
Accrediting Council for Independent Colleges and Schools
Commission of the Council on Occupational Education
Qualified international academic institutionsIn Canada, institutions must supply the appropriate provincial/territory registrations. International
institutions will be qualified with appropriate government registrations on a
case-by-case basis.
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CTP Training Partner benefits
CTP Training Partners can increase revenue by differentiating their training from that of other competitors
when adding the CTP program to their curriculum offerings. When CTP Training Partners offer the CTP
program, their students will be assured of acquiring the education, skills and hands-on experience they
need to increase their achievement level, reach their technical goals, and prepare them for product-
specific certification and training. The CTP Training Partner Program includes the following additional
benefits.
Recognition: CTP Training Partners will be recognized as the premier suppliers for CTP training and
courseware. Only CTP Training Partners have the authorization to position themselves as premier
suppliers through the use of the CTP Training Partner logos and marketing materials to emphasize
their credibility.
Preferred pricing: CTP Training Partners receive preferred pricing on the Official CTP Curriculum,
including student and instructor classroom guides, the required hardware kits, CTP AssessPREP
licenses, and E-learning.
Access to a private online partner community: CTP Training Partners have access to a wide range
of information and tools that will help them maximize success with the CTP program. These tools
include comprehensive sales training materials, up-to-date preparation materials for their CTP
instructors, marketing tools to support sales efforts, and much more. Access to the CTP Training
Partner community is at www.CTPcertified.com.
Referral opportunities: CTP Training Partners are eligible to receive customer leads and referrals
through the CTP Training Partner Program. Professionals and customer organizations can find out
about CTP Training Partners through the CTP Training Center Locator search engine at
www.CTPcertified.com.
CTP Training Partner Welcome Kit: Basic Welcome Kits will help establish the CTP Training Partner
as a premier supplier of Official CTP Curriculum. Welcome Kit marketing materials may include, but
are not limited to, CTP banners, CTP program posters, a CTP Training Partner wall plaque, CTP
window decals, CTP lapel pins and CTP pens. Basic Welcome Kits will include several of the
marketing materials items. A full set of the Welcome Kit marketing materials may be acquired
through request at [email protected]. These marketing materials will help promote theCTP program within the CTP Training Partners local training community.
Marketing programs: CTP Training Partners will have exclusive access to pre-designed marketing
and promotional campaigns including, but not limited to, brochures, logos, flyers, advertising
materials and handouts. Up-to-date marketing program materials can be accessed within the CTP
Training Partner community at www.CTPcertified.com.
Exclusive CTP Training Partner logo usage: CTP Training Partners have the right to use all CTP
logos for Web sites, marketing materials and other documentation. See the Trademark and Logo
Usage section in this Program Guide for details.
Program support: Professional staff members can answer questions or provide support worldwide at
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Parties Responsibilities
A number of mutual partnership responsibilities will maximize the benefit of the program for the CTP
Training Partner.Following is a list of key responsibilities for ProsoftTraining (the CTP Training PartnerProgram) and the CTP Training Partner.
ProsoftTraining responsibilities
The key responsibilities of ProsoftTraining in the CTP Training Partner Program are as follows:
Manage and ensure overall CTP program quality and integrity.
Manage the CTP program for TIA.
Review and recommend to TIA updates for the CTP certification test materials based on industry
changes.
Develop and refine the CTP Training Partner Program to meet ongoing convergence industry needs.
Develop and refine the CTP Training Partner Program to support the CTP certification objectives.
Authorize qualified CTP Training Partner applicants. Renew the authorization status of current CTP Training Partners.
Audit CTP Training Partners to ensure program compliance and customer satisfaction.
Develop and provide up-to-date CTP marketing materials.
Define qualifications for CTP Instructors.
CTP Training Partner responsibilities
The key responsibilities of CTP Training Partners in the CTP Training Partner Program are as follows:
Observe Official CTP Curriculum copyright guidelines. Official CTP Curriculum may not be copied,
modified, reproduced or translated. Observe Official CTP Curriculum anti-piracy guidelines. CTP Training Partner agrees not to engage in
the manufacture, use, distribution, supply, marketing or promotion of any counterfeit, pirated, or
illegal software, student kits or other courseware materials, either directly or indirectly.
Teach only authorized courses. Non-official curriculum may not be substituted in any manner
whatsoever. CTP Training Partner may supplement the Official CTP Curriculum as long as the Official
CTP Curriculum is taught in its entirety.
CTP Training Partner may not distribute, offer, sell, or in any manner whatsoever provide any training
course or materials that competes directly or indirectly with the Official CTP Curriculum as
preparation for the CTP certification exam.
Promote the CTP program, ProsoftTraining and the Telecommunications Industry Association (TIA) in
a positive manner.
CTP classes offered to the general public must be advertised and published indicating the use of
Official CTP Curriculum.
Maintain the necessary information and documentation needed for ProsoftTraining to perform an
audit on the performance level of the CTP Partner including staff, CTP Instructors, facilities, records
and equipment.
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Student satisfactionA CTP Training Partner has agreed to the preceding responsibilities, and understands that high student
satisfaction is a condition of continued authorization by Prosoft. Suggested guidelines include the
following:
Maintain quality-control procedures. To ensure a positive learning experience for all CTP students,
your organization is required to maintain center-specific quality control procedures. Use only Official CTP Curriculum to deliver instructor-led courses.
Teach each CTP course in its entirety.
Provide each student with a new (unused) copy of an Official CTP Student Guide. All student guides
are licensed for single-user use only.
Teach all CTP courses using only qualified CTP Instructors.
Maintain a maximum class size of 16 students per instructor.
Maintain a 1:1 computer-student ratio for all instructor-led training classes.
Distribute and collect student evaluations. Student evaluations must be kept for at least one year.
Issue course completion certificates to every student at the end of the course.
Maintain minimum hardware and software requirements as noted in the Facility Setup section.
Trademarks, copyrights and logo usage
Following are the appropriate trademarks and logos:
Prosoft is a trademark of ProsoftTraining, Inc.
AssessPREP is a trademark of ProsoftTraining, Inc.
ComputerPREP is a trademark of ComputerPREP, Inc.
ProsoftTraining, Inc. wholly owns ComputerPREP, Inc.
TIA is a trademark of the Telecommunications Industry Association.
Convergence Technologies Professional (CTP) is a trademark of the Telecommunications Industry
Association.
All the Official CTP Instructor and Student Guides are copyright-protected and all rights are reserved
by ProsoftTraining.
The Official CTP AssessPREP is copyright-protected and all rights are reserved by ComputerPREP.
The CTP Certification Exam is copyright-protected and all rights are reserved by the
Telecommunications Industry Association.
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Guidelines Use: Notwithstanding anything to the contrary, the CTP Training Partner may not use ProsoftTraining
and TIAs name, logo, trademarks, insignia or symbols (collectively, the "Marks") in connection with
any marketing or promotional efforts unless the materials related to such use (whether in printed,
recorded, electronic, filmed or videotaped form) have been delivered to Prosoft at least 10 business
days before the public distribution of such materials and Prosoft has not reasonably objected to such
materials based on context, style, appearance, composition, timing or media.
Acknowledgment Of Marks: CTP Training Partners must properly acknowledge the ownership of the
Marks. CTP Training Partners shall not conduct business under any of the Marks or derivatives or
variations thereof, and shall not directly or indirectly hold themselves out as having any relation to
ProsoftTraining and TIA or Prosofts CTP Training Partners, other than as a "CTP Authorized Training
Provider" or "CTP Authorized Academic Partner." No Endorsement Of Non-Prosoft Products: The Marks are not to be used by CTP Training Partners
in any way to imply endorsement of non-Prosoft Materials.
No Rights In Marks: Nothing in the Authorized Partner Contract, Schedule(s) to Authorized Partner
Contract, CTP Program Guide or any transaction, representation or agreement can or will create in
the CTP Training Partner any rights in the Marks.
No Reproduction Of Materials: All Prosoft Materials are copyright-protected and may not bereproduced, copied, or provided in any manner other than approved distribution under the
Authorized Partner Contract, Schedule(s) to Authorized Partner Contract or CTP Program Guide. No Repurposing Of Material: The CTP Training Partner is not permitted to repurpose or in any
manner alter or change the Prosoft Materials in any way, including but not limited to online
presentations.
No Removal Of Marks: The CTP Training Partner may not remove any notice of copyright, trade
name, trademark or any other proprietary notice from any materials provided to the CTP Training
Partner hereunder, and shall reproduce all such notices on all manuals, promotional materials and
other documents where the placement of such notices is necessary or desirable in order to protect
ProsoftTraining and TIAs rights.
Recognition Of Marks:The CTP Training Partner recognizes ProsoftTraining and TIAs ownershipand title to the Marks and agrees that it will do nothing inconsistent with or adverse to such
ownership, and that all goodwill associated with the use of the licensed Marks will inure to the benefit
of ProsoftTraining and TIA. The CTP Training Partner recognizes the goodwill associated with the
Marks and acknowledges that such goodwill belongs to ProsoftTraining and TIA. CTP Training Partner
will not contest the Marks, trade names, copyrights, or other intellectual property rights, or do
anything that would jeopardize or diminish their value or the ProsoftTraining and TIAs rights thereto.
The CTP Training Partner shall not apply for registration of any Marks or any mark which could be
considered similar thereto, or the Marks, or any marks or names that, in the opinion of
ProsoftTraining or TIA, are confusingly similar to or that incorporate the Marks or names. Upon
termination of the Authorized Partner Contract or Schedule(s) to Authorized Partner Contract for any
reason, CTP Training Partner agrees to cease all display, advertising, and use of the Marks.
Corporate Name: Unless otherwise approved by Prosoft in writing, the CTP Training Partner mustuse its business name (as specified in the Authorized Partner Contract) and must clearly indicate that
it is acting in the capacity of a currently authorized CTP Training Partner when advertising Official
CTP Curriculum.
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Logo Usage Guidelines Correct Usage: The CTP logo should be used as the version shown as one of the following versions:
Size Requirements: The CTP logo should be no smaller than .625 inches (16mm) (45pts). The CTP
logo size can be increased as long as the proportions remain intact and the required clear space is
observed.
Color Usage: The two-color version is preferred but the all-black versions are also correct,. The logo
colors are: Red (PANTONE 1805) and black.
o Full Color: The full-color logo is primarily BLACK with a RED swerved line around the
CTP letters. This style is the preferred representation and color scheme for the CTP logo.
o One Color: A black-and-white version of the CTP logo is available on white or solid-
colored backgrounds. The CTP logo should always remain black and should not be
reversed to a white logo.
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2CTP Certification ProgramA new set of skills is required to sell, install and support convergence technologies. IT professionals who
sell, install, support and service the new communications server applications need new skills to stay
competitive. TIA's Convergence Technologies Professional (CTP) certification was created to validate the
industry-required skills necessary to fill in-demand convergence job roles. The CTP certification exam
validates core knowledge of convergence industry standards and protocols, infrastructure, signaling, basic
telephony, Voice over IP (VoIP), topology convergence, and the skills required to perform jobs related tothese technologies. The CTP credential is attained by passing a high-stakes, computer-based proctored
exam consisting of 65 questions.
The CTP certification assists those who want to remain current or advance their
career in the voice, data or convergence industries, including channel partner sales
professionals, technical representatives, advanced technical engineers, and
application sales engineers.
The Need for Convergence Certification
The convergence of three technologies voice, video and data into a
single network is a major development in computer and communications
technology. Companies need complete solutions and there is a shortage of
personnel qualified to sell and support convergence products.
Manufacturers and their channel partners all need a way to educate their
employees and customers about convergence technologies. Industry-
common skills and applications of convergence technologies are vital to the
success of sales professionals and support technicians. They need to know
vendor-specific equipment and applications, as well as how these
applications work with other software and equipment available in the
marketplace. That is why vendor-neutral training and certification such as
CTP is an essential foundation for vendor-specific training.
Supporting the enterprise customer is one of the goals to achieving success in the communications
industry. An educated industry from the manufacturer to the network service provider to the channelpartner furthers the goal. In an effort to help the industry attain the goal, TIA offers several vendor-
neutral convergence technologies credentialing programs for all segments of the telecommunications
industry to validate the industry-common terms and skills needed to apply and implement convergence
solutions. CTP and Certified in Convergent Network Technologies (CCNT) fill the industry's need to
conserve valuable training resources by offering industry-standards credentialing programs to reduce
redundant training.
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CTP Audience
The target audience for CTP certification is anyone interested in pursuing or advancing an information or
communications technology career. CTP provides the skills and knowledge to prepare individuals for
specific job roles within the convergence technologies industry. CTP prepares individuals for the following
job roles:
Technical sales and technical representatives
Enterprise IT professionals that support voice and data applications
Implementation and application sales professionals
Sales engineers
Value of CTP certification
Obtaining an industry-recognized certification validates an individual's competence in a set of skills or a
job role. Certification enhances an individual's career by demonstrating to employers and customers one's
readiness to perform required job skills.
TIA's CTP certification is a unique credential that helps to address the current shortage of professionalsskilled in convergence technologies, by ensuring that individuals are proficient in the industry-established
skills necessary for meeting industry needs. Individuals can pursue important new job opportunities and
companies can differentiate themselves to customers by using only certified personnel to sell, install and
support convergence technologies solutions.
CTP Program Competencies
Following are the CTP program competencies:
Implement products and services in accordance with industry standards.
Confirm compliance with current industry standards.
Verify interoperability.
Individuals who complete the CTP exam and become CTP certified will have demonstrated core
competency in data networking, telephony networking and convergence technology.
CTP Certification Exam
The CTP certification validates that an individual has the core knowledge and skills required by
equipment manufacturers, their channel partners, and end users to sell and service convergence
technologies. CTP shortens the path to vendor-specific certifications. For individuals, CTP certification is a
gateway to sales and service careers in the convergence industry. For companies, CTP certification is a
gateway to lower training costs and a convergence capable workforce.
CTP Certification Agreement form
All CTP exam candidates should complete and submit the CTP Certification Agreement form before taking
the CTP exam. Candidates will need to sign this form before their CTP certificate can be processed. The
CTP Certification Agreement is located at www.CTPcertified.com.
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Exam information
The CTP exam candidate is responsible for achieving a passing score on the CTP exam. CTP exam items
are based on CTP exam objectives. All deliveries of the CTP exam will be subject to the following:
Each delivery of the exam includes a random selection of 65 CTP exam items and six survey
questions at the end of the exam.
The examination period is 75 minutes.
To achieve a passing score on the TT0-101 CTP exam, candidates must:
Correctly answer at least 48 of the 65 exam items.
Exam items offer three to four solutions or options. Exam candidates must select the one best solution for
each item.
After completing the CTP exam, candidates will receive a score report from the Prometric testing center.
Candidates who pass the CTP exam are CTP certified by TIA and will receive a CTP certification.
The fee for a CTP exam in the United States and Canada is U.S. $125. The exam fee is approximately U.S.
$125 outside the United States, depending on currency exchange rates. Please contact your local
authorized Prometric testing center to determine the exact pricing in your local currency.
Exam registration
The CTP exam is available worldwide through Prometric testing centers. CTP exam candidates must
complete a registration process with Prometric, schedule an exam appointment, and arrange to pay the
candidate fee.
Candidates can register for CTP exams online with Prometric at www.2test.com.
At the WELCOME page:
1. Select Your Area of Study
Choose "Information Technology (IT)."
2. Select Your Region
Choose your country and state (if applicable).
At the LOGIN page:
Create A New Account, then return to this page, or
Enter your user name and password (PIN).
At the CLIENT SELECTION page:
Choose "Telecommunications Industry Association (TIA)."
CTP candidates in the United States and Canada may register by telephone by calling Prometric CTPexam registration at (800) 380-EXAM (3926). To register by telephone outside the United States, please
consult the Prometric Web site at www.prometric.com for a list of registration phone numbers and
Authorized Prometric Testing Centers.
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Certification testing at CTP Training Partner site
Providing certification-testing services to your students is a value-added service that many training
organizations offer. If your organization is currently not a testing center for either of the vendors
mentioned previously, you can apply to become one by contacting Prometric at www.prometric.com.
CTP certificates
After candidates have passed the test required for TIAs CTP certification, they will receive the TIA-issued
CTP certificate by first-class mail in approximately eight weeks.
CTP business card logos
CTP certificate holders will receive access to the CTP logo for use on their business cards in
their welcome packet along with their CTP certificate.
Exam Retake Policy
The following CTP Exam Retake Policy outlines the conditions under which a candidate may retake a CTPexam. A waiting period between retakes of a single certification exam maintains the security of the exam
and strengthens the value of the CTP certification. Each CTP exam is defined by a unique exam ID (e.g.,
TT0-101). A retake is any subsequent sitting of an exam with the same CTP exam ID by the same
candidate at any authorized testing center.
If a candidate passes a CTP exam, the candidate will not be allowed to retake that CTP exam. If the CTP
exam objectives change, the exam ID changes to reflect the new exam version. Candidates who have
passed an exam may sit a newer version of the exam that may have the same title but a different ID
number. If a candidate fails the CTP exam on his or her first attempt, a 24-hour waiting period is required
between the first and second sittings of the CTP exam. Candidates are required to wait for a period of no
fewer than thirty (30) calendar days from the date of the previous sitting before any third or subsequent
sitting of the same CTP exam. The beta version of any CTP exam may be taken only once by a candidate,
and will be graded as pass or fail.
Exams administered in any ways that do not comply with the CTP Exam Retake Policy shall be considered
invalid and ineligible for a refund.
In the event that a candidate has violated this Exam Retake Policy, the candidate may be deemed
ineligible to register for or schedule any CTP exam for a minimum period of twelve (12) months from the
date of such determination.
In addition, any candidate determined to have violated the CTP Exam Retake Policy may be subject to any
or all of the following:
Denial of a specific CTP certification for a period of twelve (12) months from the date of such
determination
Revocation of a specific CTP certification, if such certification had been previously granted to the
candidate
Revocation of all CTP certifications previously granted to the candidate
Ineligibility to receive any CTP certification for a minimum of twelve (12) months from the date of such
determination
Any other appropriate actions, including legal remedies, deemed necessary or appropriate to enforce
the CTP Exam Retake Policy
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3Official CTP CurriculumTIA has partnered with ProsoftTraining to develop Official CTP Curriculum. Official CTP courses will be
available in the following formats:
Classroom courseware (instructor-led training)
E-learning (not yet available)
Blended (not yet available)
Official CTP Curriculum will also include additional training tools:
CTP AssessPREP
Official CTP Classroom Courseware
The Official Convergence Technologies Professional (CTP) Curriculum developed by ProsoftTraining and
distributed by ComputerPREP provides skills training and assessment for the objectives covered in the
CTP exam. Students set up, maintain and troubleshoot a data network, a telephony network and a Voice
over IP (VoIP) network during the course. The courseware contains 30+ hours of instructor-led training
(ILT): one week in a learning center/corporate environment or one quarter/semester in an academic
environment. It includes both instructor and student guides.
This document lists information for each new course in the Official CTP
Classroom Courseware. The series consists of three courses:
Data Networking (12 hours)
Telephony Networking (12 hours)
Convergence Technologies (6 hours)
Data Networking course outline
The CTP Data Networking course is 12 hours of classroom instruction over two days. Data Networking is
designed to teach the student the fundamentals of networking. Through hands-on training, the student
will learn the vendor-neutral networking skills and concepts required for entry-level professionals seeking
employment in the information technology or telecommunications industry. This course will also help to
prepare the student for the Telecommunications Industry Association (TIA) CTP exam.
PrerequisitesNo prior networking experience is required. However, students should be familiar with the Microsoft
Windows operating system prior to taking this course.
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Lesson 1: Introduction to Data Networking Networks Defined
Networking Evolution
Client/Server Model
Web-Based Networking
Networking Categories
Network Topologies
Network Operating Systems
Novell NetWare
Microsoft Windows NT and Windows 2000
UNIX
Activity 1-1: Identifying topologies
Optional Lab 1-1: Reviewing network operating systems
Lesson 2: Networking Protocols The Need for Protocols
OSI Reference Model
Packets
OSI/RM Protocol Examples
Major Networking Protocols
TCP/IP
IPX/SPX
NetBEUI
AppleTalk
Data Link Control (DLC)
Systems Network Architecture (SNA)
Choosing and Combining Protocols
Lab 2-1: Binding and configuring TCP/IP
Activity 2-1: Selecting protocols
Optional Lab 2-1: Supporting multiple protocols
Lesson 3: LANs and WANs Basics of LANs and WANs
Local Area Networks (LANs)
Wide Area Networks (WANs)
Network Access Points (NAPs)
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Common Network Components
Common Peripheral Ports
Transmission Media
Transmission Types
IEEE LAN Standards
Additional LAN Standards
WAN Standards
T-Carrier System
E-Carrier System
SONET/SDH
Activity 3-1: Understanding crossover cables
Activity 3-2: Identifying, documenting and diagramming network devices
Activity 3-3: Identifying and documenting your LAN
Activity 3-4: Identifying and documenting your WAN (if applicable)
Optional Lab 3-1: Wiring an RJ-45 cable
Optional Lab 3-2: Implementing a network
Lesson 4: TCP/IP Suite and Internet Addressing Introduction to TCP/IP
Internet Architecture
Requests for Comments (RFCs)
Internet Protocols
Demultiplexing
Introduction to Routing
Routing Protocols
Port Numbers
Internet Addressing
Internet Address Classes
IP Addressing Rules
Reserved IP Addressing Subnetworks
Custom Subnet Masks
IP Address Conservation
Normal TCP/IP Desktop Configurations
Internet Protocol Version 6 (IPv6)
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Lab 4-1: Converting Internet addressesdecimal and binary values
Lab 4-2: Determining default subnet masks
Lab 4-3: Determining subnet masks and address ranges
Lab 4-4: Determining network address ranges, subnet masks and CIDR notation
Lab 4-5: Configuring TCP/IP properties
Activity 4-1: Reviewing TCP/IP protocols
Activity 4-2: Determining classes and valid IP addresses
Activity 4-3: Using the ANDing process
Optional Lab 4-1: Determining a local or remote destination node
Optional Lab 4-2: Configuring advanced TCP/IP properties
Lesson 5: TCP/IP Troubleshooting Overview of TCP/IP Troubleshooting Tools
Useful Network Files
Internet Control Message Protocol (ICMP)
General Network Commands
Name and Address Commands
Network Analyzers
Lab 5-1: Locating and viewing TCP/IP information in the protocol and services files
Lab 5-2: Using ping
Lab 5-3: Using tracert
Lab 5-4: Identifying IP configuration and hardware address information
Lab 5-5: Viewing the ARP cache
Lab 5-6: Using nbtstat
Activity 5-1: Exploring TCP/IP utilities
Optional Lab 5-1: Comparing TCP/IP utilities
Glossary
Index
Supplemental CD-ROM
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Telephony Networking course outline
The CTP Telephony Networking course is 12 hours of classroom instruction over two days. Telephony
Networking is designed to teach the student how to install and troubleshoot analog and digital phone
lines in home and Private Branch eXchange (PBX) installations by providing detailed coverage of
telephony standards and best practices. The student will learn about basic telephony concepts, including
ground- and loop-start trunks, common telephony standards, PBX elements, tip and ring to class 5
switches, and how voice and data are routed across the global public service telephone network.
The student will learn about key infrastructure issues, including how equipment must be properly tested
and placed. The course also focuses on specific troubleshooting techniques using common tools,
including a digital multimeter, a tone and probe kit, a telephone line test set (i.e., butt set), and other
tools that allow you to wire analog and digital lines. Finally, the student will learn about analog and
digital signaling, including analog and digital E&M, and ground- and loop-start methods. This course also
helps to prepare the student for the Telecommunications Industry Association (TIA) CTP exam.
PrerequisitesStudents must have completed the CTP Data Networking course, or be able to demonstrate equivalent
networking knowledge prior to taking this course.
Lesson 1: Telephony Essentials Telephony Basics
The Central Office
Cabling and Wiring
Call-Processing Steps
Lab 1-1: Investigating a local telephone connection (instructor-led)
Activity 1-1: Converting carrier speeds
Activity 1-2: Understanding timing concepts
Activity 1-3: Understanding essential telephony terms and concepts
Optional Lab 1-1: Viewing telco equipment
Lesson 2: Investigating the Local Loop Inside the Demarcation Point
Getting to the Local Loop
Customers Inside Wire
Tip and Ring
On-Hook and Off-Hook Voltages
Phone Jacks
Lab 2-1: Creating a telephone cable (instructor-led)
Activity 2-1: Understanding local loop terminology
Optional Lab 2-1: Generating and viewing DTMF tones
Optional Lab 2-2: Studying a phone jack (instructor-led)
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Lesson 3: Infrastructure Issues and Standards Common Telephony Issues
The Network Equipment Building System
Additional Standards Bodies
Proper Cabling Procedures
Securing Equipment
Activity 3-1: Understanding crossover cables
Activity 3-2: Understanding safety procedures
Optional Lab 3-1: Wiring an RJ-45
Lesson 4: Troubleshooting Troubleshooting Terms
Troubleshooting Tools
Troubleshooting Analog Lines
Troubleshooting Digital Lines
Lab 4-1: Checking local loop voltage
Activity 4-1: Choosing the correct testing tools
Optional Lab 4-1: Using a butt set on an analog line
Optional Lab 4-2: Using a tone and probe kit
Optional Lab 4-3: Using a line tester
Lesson 5: Analog and Digital Signaling Signaling Categories
In-Band and Out-of-Band Signaling
Analog Signaling
Digital Signaling
Signaling System Seven
Connecting to the PBX
Computer Telephone Integration
CTI and Telephony Power Issues
Activity 5-1: Understanding E&M signaling
Activity 5-2: Understanding analog loop and ground start trunk signaling
Activity 5-3: Understanding T1 and ISDN lines
Activity 5-4: Reviewing digital signaling concepts
Activity 5-5: CTI terms and issues
Optional Lab 5-1: Investigating PBX connections (instructor-led)
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Glossary
Index
Supplemental CD-ROM
Convergence Technology course outline
The CTP Convergence Technologies course is six hours of classroom instruction over one day.
Convergence Technologies is designed to teach the student the fundamental concepts, standards and
practices that combine telephony and data networks into convergence networks. Topics include industry
standards and protocols, Voice over Internet Protocol (VoIP), and network convergence. This course will
cover the vendor-independent networking skills and concepts required for entry-level professionals
seeking employment in the information technology or telecommunications industry. It will also help to
prepare the student for the Telecommunications Industry Association (TIA) CTP exam.
PrerequisitesStudents must have completed the CTP Data Networking and Telephony Networking courses, or be able to
demonstrate equivalent networking knowledge prior to taking this course.
Lesson 1: Convergence Industry Standards and Protocols Defining Convergence
Governing Organizations in Convergence Technologies
Institute of Electrical and Electronics Engineers (IEEE)
International Telecommunication Union (ITU)
Internet Engineering Task Force (IETF)
Electronic Industries Alliance (EIA)
Telecommunications Industry Association (TIA)
American National Standards Institute (ANSI)
Telcordia (formerly Bellcore)
Activity 1-1: Diagramming the convergence technology governing organizations
Optional Lab 1-1: Researching convergence technology protocols
Lesson 2: Voice-Over-IP Convergence Introduction to VoIP
VoIP Dependencies
Quality of Service (QoS) Issues
QoS Technologies
Compressing Voice
Transmission Media
VoIP Software
Lab 2-1: Configuring Windows NetMeeting for VoIP transmissions
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Lab 2-2: Conducting a VoIP call using NetMeeting
Activity 2-1: Recommending voice-compression methods
Optional Lab 2-1: Capturing voice packets using AppDancer
Lesson 3: Network Convergence Introduction to Network Convergence
Circuit-based vs. Convergence Calling
Convergence Signaling Protocols
H-Series Protocols
Session Initiation Protocol (SIP)
Media Gateway Control Protocol (MGCP)
Network Call Signaling (NCS)
Gatekeepers and Gateways
Activity 3-1: Recommending appropriate network technologies
Activity 3-2: Designing a VoIP network
Glossary
Index
Supplemental CD-ROM
Official CTP E-Learning
The Official CTP E-Learning series will be available in 2003.
Official CTP AssessPREP
AssessPREP, the Official CTP assessment training tool, is a computer-based assessment
tool designed to measure a learners proficiency on a given topic or application. CTP
AssessPREP contains more than 400 questions and can be used to:
Pre-assess aptitudes, then tailor courses accordingly.
Prepare for certification exams.
Instantly evaluate course knowledge.
Review materials in testing or study environments.
Instructors can instantly evaluate the level of knowledge gained from ComputerPREPs innovative
Integrated Education Solutions. Whether a student is using instructor-led training materials or e-
learning, AssessPREP provides an additional method of review and assessment to enhance the learning
experience. AssessPREP can also be used as a pre-assessment tool to help instructors evaluate their
students aptitudes and tailor courses to their needs.
Innovative features include:
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Multiple study modes for adaptive learning.
Personalized study plans and progress reports.
Study questions and reference tools.
Simulations of actual testing environments.
Alignment and references back to the official CTP instructor-led courseware.
The AssessPREP Instructor Server allows instructors to configure, launch and monitor tests for an entire
classroom. Features include:
Synchronized testing (with random or non-random questions).
Control of test duration, number of questions, and testing mode.
Instant viewing of results that can be printed or saved to a file.
The ability to evaluate students aptitudes and tailor courses to their needs.
Questions mapping to exam objectives and Official CTP Curriculum.
Provides students familiarity with the actual testing environment.
Revisions and Updates
ProsoftTraining updates and releases the Official CTP Curriculum several times each year. Each CTP
course is reviewed and evaluated during revision cycles to determine whether a revision is necessary, and
to what extent, based on the following factors.
New technologies
Software version updates
New industry standards
Outdated references
Errata (updates between major revisions)
Between revisions, feedback is collected from CTP Training Partners, end users and instructors. This
feedback is reviewed, and any update information is posted in the form of errata in the CTP Training
Partner community area at www.CTPcertified.com.
Blueprints and outlines for all upcoming new and revised CTP courses are posted at least 60 days before
the courses release date in the CTP Training Partner community are a at www.CTPcertified.com.
Updated Instructor Guides/Classroom Setup Guides prepare instructors to teach the CTP courses, and
are available for download from the CTP Training Partner community www.CTPcertified.comon the date
new or revised courses are released. Current Instructor Guides/Classroom Setup Guides are always
available on the site.
Older versions of revised courseware are available for three months after the latest version has been
released. However, we recommend that you purchase the new version as soon as it is available.
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4Facility SetupTo provide a quality-training environment for students and instructors, CTP Training Partners are
expected to maintain minimum facility and equipment requirements.
CTP Training Partner Sites
CTP Training Partners may provide authorized CTP courses at any of the sites listed in the CTP
Schedule(s) to Authorized Partner Contract. Please contact [email protected] to inquire about
adding more authorized sites. If any of the CTP Training Partners site physical locations is expected to
change or relocate please contact [email protected] to amend the CTP Schedule(s) to
Authorized Partner Contract.
For U.S. CTP Partners, CTP classes must be held in rooms with adequate ventilation, lighting and
furniture in compliance with the Americans with Disabilities Act and other applicable federal or state
guidelines.
Classroom Guidelines
In an effort to meet and exceed student satisfaction, CTP Training Partners are expected to maintainminimum classroom, computer hardware, and software standards.
Classroom setup checklist
The following is a checklist CTP Training Partners can use to confirm minimum classroom setup
standards.
For each student with a maximum 16 students:
Official CTP Student Guide
Computer
Student Evaluation Form
Course Completion Certificate
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Minimum of six Student Hardware Kits, if students are not required to purchase their own Student
Hardware Kit
Official CTP AssessPREP license for class size (optional assessment tool)
For instructor:
Official CTP Instructor Guide
Instructor Hardware Kit
Computer
Hardware kits
Student and Instructor hardware kits, or the equivalence, is necessary for the CTP courses. Students set
up, maintain and troubleshoot a data network, a telephony network and a Voice over IP (VoIP) network
during the courses.
Student hardware kit components Crimper
Digital multimeter
Category 3 station wire spool 3 feet
Category 5 plenum cabling 3 feet
RJ-11 connectors 10 units
RJ-45 connectors 10 units
Instructor hardware kit components Lineman's test handset (butt set)
Tone and probe set
Line tester
Crimper
Digital multimeter
Category 3 station wire spool 100 feet
Category 5 plenum cabling 100 feet
RJ-11 wall jack
RJ-11 connectors 10 units
RJ-45 connectors 10 units
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Computer hardware and software requirements
The instructor and each student computer need to be configured with the following minimum
requirements.
Hardware specifications Greater than or equal to the following
Processor Intel Pentium II (or equivalent) personalcomputer with processor speed greaterthan or equal to 300 MHz
L2 cache 256 KB
Hard disk 8-GB hard drive
RAM At least 128 MB
CD-ROM 32X
Network interface card (NIC) 10BaseT or 100BaseTX (10 or 100 Mbps)
Sound card/speakers Required for all systems.
Headphones Optional
Video adapter At least 4 MB
Monitor 15-inch monitor
Network hubs Two 10-port 10BaseT or 100BaseTX(10 or 100 Mbps) hubs
Router Multi-homed system with three NICs(Windows 2000/NT 4.0 server)
Data NetworkingIncluded in Student and Instructor Hardware Kits:
Crimper for RJ-11 and RJ-45 connectors
Category 5 plenum cabling: enough for three (3) feet of wire for each student
RJ-45 connectors for each student 10 units
Telephony NetworkingIncluded in Instructor Hardware Kit:
Linemans test handset (butt set)
Tone and probe set
Line tester for RJ-45 and RJ-11 connectors
Crimper for RJ-11 and RJ-45 connectors
Digital multimeter
Category 3 station wire spool (to be used to conduct wire bundle tests using the tone and probe set)
RJ-11 connectors: 10 units
RJ-45 connectors: 10 units
A standard RJ-11 wall jack
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Included in Student Hardware Kit:
Crimper for RJ-11 and RJ-45 connectors
Digital multimeter
Category 3 station wire spool: enough for 3 feet of wire for each student to be used in creating a
telephone patch cable using RJ-11 connectors
Category 5 plenum cabling: enough for 3 feet of wire for each student
RJ-11 connectors: 10 for each student
RJ-45 connectors: 10 for each student
Additional Hardware and Software Components:
A working analog telephone line for conducting connectivity tests and analyzing concepts such as tip
and ring
Punchdown tool, with 66 and 110 blade connectors (optional)
Convergence TechnologiesAdditional Hardware and Software Components:
Microphone
AppDancer Networks and AppDancer/FA tool (optional lab only)
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5CTP InstructorsIn an effort to ensure CTP Certification Program integrity, CTP Training Partners are required to use only
qualified CTP Instructors. CTP Training Partners will have access to any courseware erratas, blueprints
and outlines for all upcoming revisions within the CTP Training Partner area at www.CTPcertified.com.
These documents along with the current version of the Instructor Guides can be provided to the CTP
Training Partners CTP Instructor.
CTP Instructor Qualifications
It is the CTP Training Partners responsibility to qualify any instructors teaching any of the CTP courses.
A qualified CTP Instructor must be a CTP certificate holder in good standing with TIA, possess experience
in technical teaching and hold one or more of the following certification teaching credentials:
CIW Certified Instructor (CIW CI)
Certified Technical Trainer (CTT+)
Microsoft (MCT)
Novell (CNI)
Lotus
Santa Cruz Operations
Cisco Systems
Sun Microsystems
Instructor Locator
CTP Training Partners may use the CTP Instructor Locator at www.CTPcertified.comas a resource for CTP
Instructors. The CTP Training Partner will still be responsible for verifying the instructors qualifications
to teach a CTP course.
Instructor Forum
CTP Instructors will have the opportunity to participate in the CTP Instructor Discussion Forum. CTP
Instructors will be able to post online questions to the Official CTP Curriculum developers. Prosofts team
of developers will research and post responses. All questions and responses will be viewable by all CTP
Instructors participating. The forum may also be used to discuss and debate technical issues about the
convergence industry and classroom issues.
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6Order Materials
Study Materials and Hardware Kits
To ensure the proper preferred pricing, CTP Training Partners can place an order using several methods
as follows:
Call ComputerPREP Customer Service at (800) 228-1027, option 1
Fax order to (602) 225-9144
Send order by e-mail to [email protected]
Please include your ComputerPREP customer number on all orders.
Exchange and Return Policy
Exchange policy for new version release
CTP Training Partners may exchange the previous version of the Official CTP Curriculum for the current
version. No restocking fee will be charged. The CTP Training Partner will be issued an invoice for theamount of the shipped courseware plus shipping and handling at the time the new version of the
courseware is shipped. A credit memo will be issued for the amount of the exchange courseware when the
previous version of the courseware is received by Prosoft and the credit memo will be applied toward the
account balance of the CTP Training Partner. Return Merchandise Authorization procedures must be
followed to receive a credit memo for the exchanged courseware.
Exchange policy
If the CTP Training Partner receives defective product or a shipment that is incorrect, the Official CTP
Curriculum will be exchanged. No restocking fee will be charged. The CTP Training Partner will be issued
an invoice for the amount of the shipment courseware at the time the replacement courseware is shipped.
A credit memo will be issued for the amount of the exchanged courseware when the defective or incorrect
shipment of the courseware is received by Prosoft and the credit memo will be applied toward the account
balance of the CTP Training Partner. A Return Merchandise Authorization (RMA) number and call tag can
be obtained by contacting ComputerPREP Customer Service at (800) 228-1027, option 1, or by sending an
e-mail request to [email protected].
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Return policy
CTP Training Partners may return the current version up to the previous two versions of the Official CTP
Curriculum. A 15 percent restocking fee will be applied and the remaining balance due to the CTP
Training Partner will be in the form of a credit memo. The credit memo will be valid for 90 days from the
date of issue. Return Merchandise Authorization procedures must be followed to receive a credit memo for
the returned courseware.
Return Merchandise Authorization
A Return Merchandise Authorization (RMA) number can be obtained by contacting ComputerPREP
Customer Service at (800) 228-1027, option 1, or by sending an e-mail request to
[email protected]. All exchanges and returns must be mailed to:
ComputerPREP
RMA #
410 North 44th Street, Suite 600
Phoenix, AZ 85008
Clearly marking the RMA number on the shipping label will help process the return or exchange
efficiently.