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CRISIS MANAGEMENT Cem Tozar
December 2008
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The best way to manage the crisis is to predict the coming and get prepared.
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crisis The word crisis consists of two words in Chinese;
danger and opportunity.
danger
opportunity
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Determine the danger&
opportunities
Analysis
Choose the best
option
Applying solutions
Performance measurement
Plan of Action
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Catastrophic
risks
Risks that may have important effects
All other risks B
oard
of d
irecto
rs
Top
man
agem
en
t
All b
usin
ess u
nits
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IGNORING THE CRISIS, INCREASES THE MAGNITUDE OF THE DAMAGE
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The real success criteria in crisis management is the prediction of crisis and avoiding it.
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Previous Circumstances
Internal crisis
Mature crisis management
Assess and feedback
Perceived crisis
Immature reaction to crisis
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Integrating the lessons learned
Crisis Management Applications
Authentication methods
Technical intelligence
Crisis Management Planning
«Ready for crisis» culture
Emotional intelligence
In crisis management all units must perform internal data, intelligence and analysis together.
Previous Circumstances
Internal crisis
Mature crisis management
Assess and feedback
Perceived crisis
Immature reaction to crisis
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Integrating the lessons learned
Crisis Management Applications
Authentication methods
Technical intelligence
Crisis Management Planning
«Ready for crisis» culture
Emotional intelligence
Planning and implementing are the crucial components of crisis management
Previous Circumstances
Internal crisis
Mature crisis management
Assess and feedback
Perceived crisis
Immature reaction to crisis
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The best defence is,
a well planned attack.
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CRISIS MANAGEMENT
foresee: guess what can create problem.Specify the topics
position: determine your position for these topics
prevent: take preventive measures
plan: prepare a crisis plan against the possibility of the failure of
these measures
evaluate: evaluate the results of measures and your
plan and take additional measures if necessary
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Crisis-prone industries 2007 1. Software 2. Pharmaceutical companies 3. Oil companies 4. Natural gas companies 5. Brokers 6. Banking 7. Telecommunication 8. Automotive 9. Air transportation 10. Computer manufacturing Annual ICM crisis report 2007
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Crisis
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yes…
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Each employee can/must be the part of the crisis solution.
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Eventhough crisis reflects one particular department, all units should take action.
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Every crisis, can be managed.