Download - Copyright © 2008 Sol Solutions. All rights reserved Aditya Infotech ITES/BPO Solutions for the Global Markets

Copyright © 2008 Sol Solutions. All rights reserved

Aditya Infotech

ITES/BPO Solutions for the Global Markets

Sol Solutions


Introduction

• Aditya infotech is a state-of-the-art, multi channel integrated call Aditya infotech is a state-of-the-art, multi channel integrated call and contact center, headquartered in kolkata India, that and contact center, headquartered in kolkata India, that operates 24x7 on a multi shift basis with an installed capacity of operates 24x7 on a multi shift basis with an installed capacity of 120+ seats.120+ seats.

• We base our business on a solid foundation of trust and We base our business on a solid foundation of trust and transparency, where quality service is the driving force. In fact, transparency, where quality service is the driving force. In fact, it is our commitment to excellence that work environment where it is our commitment to excellence that work environment where human expertise and technology meet to often encourage our human expertise and technology meet to often encourage our clients to entrust us with their challenging requirements. Our clients to entrust us with their challenging requirements. Our modern Call Center is a futuristic set up with international styling modern Call Center is a futuristic set up with international styling and design. It is a stimulating work environment where human and design. It is a stimulating work environment where human expertise and technology meet to offer clients a service expertise and technology meet to offer clients a service experience that is at par with global standards.experience that is at par with global standards.

Sol Solutions


Overview

Sol is:

• Young & energetic• Solutions oriented• Process driven for quality and repeatability• Client focused• Exceptionally talented• Highly professional• ..... a full-service provider for ites / bpo solutions.

Sol Solutions


Sol Philosophy

• We believe the key to our success, and our clients’ success, is our ability to offer a wide variety of end-to-end services.

• Our operations managers are multi-disciplinary –– knowledgeable and experienced in both business and process management.

• Our extensive network of alliance partnerships allows us to deliver best-of-breed services and solutions.

• Sol is committed to delivering total client satisfaction in every engagement. our mission is to be a trusted partner and the ites company of choice for our clients.

Sol Solutions


Capabilities

• Solutions expertise– Voice– Back-office processing– Non-stop (24x7x365) operations

• Process• Alliance partnerships

Sol Solutions


In House Training:Aditya Infotech can boast of the best in house training imparted by the best voice & accent , and Process Trainers who have the acumen to imbibe into every individual the knowledge they require to excel in their field helping the client reach their targetted audience.

Training at SOL

Sol Solutions


Partial Client List

• Domestic : International :

• Airtel Dunn & Bradstreet, USA

• Hdfc bank T-Mobile, USA• Icici bank Thomas Cook, USA• Vodafone Ferragamo INC, USA• US Lead Generation

Sol Solutions


Management Profile (a)

• Moses : Président

Moses Merchant has been involved with information technology for the last 20 years. He Is a co-founder of thaumaturgix (tgix for short), a New York based technology consulting company that has served clients ranging from fortune 100 enterprises to start-up companies. Moses has extensive experience working with clients across a variety of industries, including healthcare, financial services, media & entertainment, and retail. he holds an m.s. degree in information networking from carnegie mellon university, u.s.a.

Sol Solutions


Management Profile (b)

• Rahim : Managing Director

Rahim Merchant was born and brought up in mumbai, india. Rahim was initially struck with the idea of real estate and property development but as time passed on Rahim came to understand that his true passion and desire was for electronics and technology. Rahim started up with the cellular business, then with the persuasion of Moses Merchant, he deviated and found his real career with the information technology sector.

thus, the formation of Aditya Infotech.

Sol Solutions


Management Profile (c)

• Hussain : Finance Controller/ Analyst Hussain Junaidi, hailing from bangalore , india, and

a young graduate in commerce was interested to make an imprint in the corporate world as a finance analyst and controller.

Hussain is in charge of the daily financial activities along with the overall maintenance and is also involved in giving Aditya infotech correct forecasts and analysis for the financial year ahead.

Sol Solutions


Management Profile (d)

• Bradford : Director/CENTER MANAGER Bradford Fernandez, resident of Kolkata, India, was a

bonafide Principal of a high school and Chief Advisor from the education industry for a decade and a half. He was also an Editor-In- Chief for an International Magazine but then decided to change profession and join the booming BPO industry. Bradford started of his carrier in the BPO sector with Wipro, Kolkata, then moved on to Macrosys and after a long tenure with them moved to Pune to join the Hutchinson whompoa group and serve 3 global services the world reknowned mobile service providers He also has worked with Synergy Relationship Management Services, Satyam BPO, Hyderabad and Sol Solutions, Pune as Centre Manager.

Bradford heads the Centre at Aditya Infotech.

Sol Solutions


Contact

Address : 26 Hemanta Mukherjee Road.

Kolkata – 700 060Phone : 9831810137 9007705141

Sol Solutions


Conclusion

• Proactive leadership• Vision, innovation and resources• Skills to develop, maintain and manage complex systems

and processes• Non-stop (24x7x365) operations• Hands-on management and senior staff involvement• Extraordinary client retention• Extraordinary staff retention

Sol Solutions


Download - Copyright © 2008 Sol Solutions. All rights reserved Aditya Infotech ITES/BPO Solutions for the Global Markets

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