Download - Consumer Protection & Its Legal Framework
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PROJECT ON
CONSUMER PROTECTION
AND
ITS LEGAL FRAMEWORK
PAPER – XXXVII
MENTOR – Dr. SUNITA
COLLEGE – DAULAT RAM COLLEGE
UNIVERSITY – DELHI UNIVERSITY
PREPARED & SUBMITTED BY:
RICHA BHATIA
B.COM (HONS.) IIIRD YEAR
ROLL NO.: 13
DAULAT RAM COLLEGE
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DELHI UNIVERSITY
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DECLARATION
I !"#$ "% "'r!"'$ *"$!$% + ,$ $$- ,$
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7$5*'$* +r 7,'-, $ r$$r$%-$* ,"$ 5$$% '$%
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I "#$ r$*/+%*'5'2'8 +r ,$ $%'%$%$** + ,$
'%+r!"'+% r%'*,$ '% ,'* /r+0$-.
Dr.SUNITA Dr. (Mr*.) MEETA MATHUR
MENTOR TEACHER INCHARGE
RICHA BHATIA
B.COM (HONS) IIIRD YEAR
ROLL NO. – 13
DAULAT RAM COLLEGE
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AC9NOLEDGEMENT
I "! r"$2 + +r -+22$$6 DAULAT RAM
COLLEGE6 +r /r+''% "% +//+r%'8 +
/r$/"r$ " /r+0$-. I +7$ !8 '%$5$%$** +
Dr.SUNITA6 !8 M$%+r6 "% Mrs. MEETA
MATHUR 6 T$"-,$r I%-,"r$6 +r /r+''% ,$'r
'%"2"52$ '"%-$6 *$*'+%* "%
$%-+r"$!$%6 7',+ 7,'-, ,$ /r+0$- !"8 %+
,"$ "#$% ,$ *,"/$ ' '%"2286 ,"*.
I 2++# +r7"r + 8+r "2"52$ *$*'+%*
r$"r'% ,'* /r+0$-.
RICHA BHATIA
B.COM (HONS.) IIIRD YEAR
ROLL NO. – 13
DAULAT RAM COLLEGE
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CONTENTS:
1. I%r+-'+%
;. C+%*!$r Pr+$-'+% A-6 1
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C,"/$r @ 1
INTRODUCTION
R'*$ + C+%*!$r A7"r$%$**
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?. D+ %+ +r$ + +5"'% /r+/$r r$-$'/ +r -"*, !$!+. A27"8*
+5"'% ,$ "r"%$$ 7"rr"%$$ -"r 28 *"!/$ "% *'%$ 58
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C,"/$r –;
CONSUMER PROTECTION ACT6 1
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D$'%''+%* + C+%*!$r Pr+$-'+% A-6
1. +%$ +r !+r$ -+%*!$r* 7,$r$ ,$r$ "r$ %!$r+* -+%*!$r*
,"'% ,$ *"!$ '%$r$*
Complaint means any allegation in writing made by a
complainant that: -
1. "% %"'r r"$ /r"-'-$ +r " r$*r'-$ r"$ /r"-'-$ ,"* 5$$%
"+/$ 58 "%8 r"$r
;. ,$ ++* 5+, 58 ,'! +r "r$$ + 5$ 5+, 58 ,'! *$r
r+! +%$ !+r$ $$-*
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3. ,$ *$r'-$* ,'r$ +r ""'2$ + +r "r$$ + 5$ ,'r$ +r ""'2$
+ 58 ,'! *$r r+! $'-'$%-8 '% "%8 r$*/$-6
>. T,$ r"$r ,"* -,"r$ +r ,$ ++* !$%'+%$ '% ,$
-+!/2"'% " /r'-$ $-$** + ,$ /r'-$ '$ 58 +r %$r "%8 2"7
+r ,$ '!$ 5$'% '% +r-$ +r '*/2"8$ +% ,$ ++* +r "%8
/"-#"$ -+%"'%'% *-, ++*.
?. ++* 7,'-, 7'22 5$ ,"4"r+* + 2'$ "% *"$8 7,$% *$6 "r$
5$'% +$r$ + ,$ *"2$ '% /52'- '% -+%r"$%'+% + ,$
/r+'*'+%* + "%8 2"7 +r ,$ '!$ 5$'% '% +r-$6 r$'r'%
r"$r* + '*/2"8 '%+r!"'+% '% r$"r + ,$ -+%$%* 6
!"%%$r +r $$- + *$ + *-, ++*6 7', " '$7 + +5"'%'%
"%8 r$2'$ /r+'$ 58 2"7 %$r ,$ CPA.
Consumer means any person who:-
1. 58* "%8 ++* +r " -+%*'$r"'+% 7,'-, ,"* 5$$% /"' +r
/r+!'*$ +r /"r28 /"' "% /"r28 /r+!'*$6 +r %$r "%8
*8*$! + $$rr$ /"8!$% ($.. ,'r$ /r-,"*$ +r '%*"22!$%
*"2$* ) "% '%-2$* "%8 +,$r *$r + *-, ++* 7,$% *-, *$
'* !"$ 7', ,$ "//r+"2 + ,$ 58$r 6 5 +$* %+ '%-2$ "
/$r*+% 7,+ +5"'%* *-, ++* +r r$*"2$ +r +r "%8
-+!!$r-'"2 /r/+*$ 6 +r
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;. ,'r$* +r ""'2* + "%8 *$r'-$* +r " -+%*'$r"'+% 7,'-, ,"*
5$$% /"' +r /r+!'*$ +r /"r28 /"' "% /"r28 /r+!'*$6 +r
%$r "%8 *8*$! + $$rr$ /"8!$% "% '%-2$* "%8
5$%$'-'"r8 + *-, *$r'-$* 7,$% *-, *$r'-$* "r$ ""'2$ +
7', ,$ "//r+"2 + ,$ 'r* !$%'+%$ /$r*+%
+r ,$ /r/+*$ + ,'* $'%''+% -+!!$r-'"2 /r/+*$* +$* %+
'%-2$ *$ 58 " -+%*!$r + ++* 5+, "% *$ 58 ,'!
$-2*'$28 +r ,$ /r/+*$ + $"r%'% ,'* 2'$2',++ 58 !$"%* +
*$2 $!/2+8!$%.
G++* !$"% ++* *-, "* $'%$ '% ,$ *"2$* + ++* "-6 13.
U%$r ," "-6 ++* !$"%* $$r8 #'% + !+"52$ /r+/$r8 +,$r
,"% "-'+%"52$ -2"'!* "% !+%$8 "% '%-2$* *+-#* "% *,"r$*6
r+7'% -r+/*6 r"** "% ,'%* ""-,$ + +r +r!'% /"r + ,$
2"% 7,'-, "r$ "r$$ + 5$ *$$r$ 5$+r$ *"2$ +r %$r ,$
-+%r"- + *"2$.
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C+%*!$r* D'*/$ R$r$**"2
T,$ C+%*!$r Pr+$-'+% A-6 1
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• O%$ +r !+r$ -+%*!$r* +% 5$,"2 + %!$r+* -+%*!$r*
7,+ "r$ ,"'% ,$ *"!$ '%$r$*.
When a complaint can be filed?
A complaint can be filed in writing if: -
• C+%*!$r ,"* *$r$ 2+** +r "!"$ "* " r$*2 + "%8
%"'r r"$ /r"-'-$.
• T,$ ++* /r-,"*$ *$r r+! "%8 $$-.
• T,$ r"$r ,"* -,"r$ " /r'-$ '% $-$** + ,$ /r'-$
'*/2"8$ +r '$ 58 "%8 2"7 +r ,$ '!$ 5$'% '% +r-$
• T,$ ++* ,"4"r+* + 2'$ "% *"$8 "r$ 5$'% +$r$ +r
*"2$ + /52'-
• T,$ *$r'-$* ,'r$ +r ""'2$ + *$r r+! "%8 $'-'$%-86
Where a complaint can be filed?
I ,$ -+* + ++* "% *$r'-$* "% -+!/$%*"'+% "*#$ +r '*:
U/ + R*. ; 2"#,* D'*r'- +r!
M+r$ ,"% ; 2"#,* '22 +%$ -r+r$ S"$ C+!!'**'+%
M+r$ ,"% +%$ -r+r$ N"'+%"2 C+!!'**'+%
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T,$ -+!/2"'%r$/28 *,+2 5$ *//+r$ 7',
"'"' + /"r8 "% 7'%$**$*6 ' "%8 "% ,$ -+!/2"'% !"8
5$ '2$ 7','% 7+ 8$"r* r+! ,$ "$ +% 7,'-, -"*$ +
"-'+% "r'*$*.
P52'-'8 M$"*r$*
T,$ *--$** + C+%*!$r !+$!$% !"'%28 $/$%* /+% ,$ 2$$2 +
-+%*!$r "7"r$%$** $%$r"$ '% ,$ -+%r8 58 $-"'% ,$
-+%*!$r "5+ ,$'r r', "% r$*/+%*'5'2''$*6 -+/2$ 7', $$-'$
%-'+%'% + ,$ -+%*!$r +r!* 7,$r$ ,$ -+%*!$r* -"% 2'!"$28
"**$r ,$'r r',* '% *$$#'% r$r$**"2. ,$r$ ,$ 2'$r"-8 r"$ '* ,',
"% *+-'"2 "7"r$%$** '* r$"$r6 ,$ -+%*!$r -"%%+ 5$ $"*'28 $/2+'$.
','% I%'"6 ,$ 2$$2 + C+%*!$r "7"r$%$** "r'$* r+! S"$ + S"$
$/$%'% /+% ,$ 2$$2 + 2'$r"-8 "% ,$ S+-'"2 A7"r$%$** + ,$
/$+/2$.
T,$ D$/"r!$% + C+%*!$r A"'r* ,"* 5$$% /r+'$ 7', "% "%%"2
5$ + R*. 3.1 -r+r$* r'% 1, /2"% /$r'+. O + ,'* !$"$r
5$ ""'2"52$6 ,$ $/"r!$% ,"* 5$$% "#'% " %!5$r + *$/* +
*r$%,$% -+%*!$r !+$!$% '% ,$ -+%r8 '%+2'% ,$ S"$
G+$r%!$%*6 +2%"r8 -+%*!$r +r"%'4"'+%*6 -+%*!$r "-''**6
$-. S+!$ + ,$ '!/+r"% !$"*r$* "#$% 58 ,$ C$%r"2 G+$r%!$%
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r'% ,$ 8$"r ;>@? + $%$r"$ -+%*!$r "7"r$%$**6 "r$ '$% "*
%$r@
1. J"+ Gr","# J"+ 7$$#28 r"'+ /r+r"!!$ – R"'+6 5$'%
-,$"/$* "% ,"'% 7'$* r$"-,6 " 1?@!'%$ 7$$#28 /r+r"!!$ J"+
Gr","# J"+ '* 5$'% 5r+"-"*$ ,r+, F *"'+%* '% ; r$'+%"2
2"%"$*. T+ !"#$ ,$ /r+r"!!$ /+/2"r " /r'4$ + R*.?@ /$r
/r+r"!!$ '% $$r8 2"%"$ '* '$%.
;. G8"%"%' C,"%%$2: T,$ D$/"r!$% ,"* /r+'$ /r+r"!!$*
/r+-$ '% ,$ '$2 + -+%*!$r /r+$-'+% +r 5r+"-"*'% ,r+,
G8"%"%' M R"'+ S"'+%* %-'+%'% %$r I%'r" G"%,' N"'+%"2
O/$% U%'$r*'8 (IGNOU) +r ,$ 5$%$' + S$%*.
3. R"'+ S/+*: T,$ D$/"r!$% ,"* /r+-$ = "'+ */+* + ;
*$-+%* r"'+% +% "r'+* -+%*!$r r$2"$ '**$* *-, "* M.R.P.
(M"'!! R$"'2 Pr'-$) S,+r M$"*r$!$%6 E/'r8 "$ +% !$'-'%$6
"2$r"'+%6 ISI !"r# 6R$r$**"2 *8*$! "% *"r$ 5r+"-"* r+!
O-+5$r 1>, O%7"r* '% A22 I%'" R"'+6 R"'+ M'r-,' "% R"'+ C'8
*"'+%*.
>. V'$+ /r+r"!!$* KGr","# +*: A 1; $/'*+$ V'$+ /r+r"!!$
%"!$286 Gr","# D+* + 3 !'%$* r"'+% 7"* /r+-$ 58 ,$
D$/"r!$% '% H'%' 2"%"$ 7,'-, 7"* $2$-"* +% D++r"r*,"%. T,'*
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/r+r"!!$ '* r,$r !"$ '% > r$'+%"2 2"%"$* + */r$" ,$
!"**"$ + -+%*!$r "7"r$%$** '% r$!+$ "r$"*. I ,"* "2*+ 5$$% $-'$
58 ,$ D$/"r!$% + /r+'$ -+/'$* + "22 ,$*$ /r+r"!!$ + ,$ '$2
P52'-'8 U%'* + M'%'*r8 + I%+r!"'+% "% Br+"-"*'% +r -r$"'%
"7"r$%$** /"r'-2"r28 '% rr"2 "r$"*.
?. V'$+ /r+r"!!$* +r *-,++2: D$/"r!$% "2*+ /r$/"r$ > '$+
/r+r"!!$ '% H'%' $"-, + 3 !'%$* r"'+% */$-'"228 "r$'%
/r'!"r86 //$r –/r'!"r8 "% *$-+%"r8 2$$2 *$% + *-,++2 r'%
,$ 8$"r "% + ' $2$-"* ,r+, D++r"r*,"% .T,$ /r+r"!!$ 7'22
5$ !"$ ""'2"52$ '% CD + *-,++2*6 -+%*!$r -25* '% ,$ *-,++26 S"$
G+$r%!$% "% +,$r* -+%-$r%$ + '%+2$ ,$ *$%* '% ,$
-+%*!$r !+$!$%
=. 9'**"% C,"%%$2: T,$ D$/"r!$% ,"* /r+'$ ,$ -+/'$* + '$+
/r+r"!!$* /r+-$ '% ,$ '$2 + -+%*!$r /r+$-'+% +r $2$-"*
,r+, 9'**"% C,"%%$2 %-'+%'% %$r I%'r" G"%,' N"'+%"2
O/$% U%'$r*'8 (IGNOU) +r ,$ 5$%$' + "r!$r*.
F. V'$+ S/+*: T,$ D$/"r!$% ,"* /r+-$ = '$+ */+* + ;
*$-+%* r"'+% +% "r'+* -+%*!$r r$2"$ '**$* *-, "* M.R.P.
(M"'!! R$"'2 Pr'-$) S,+r M$"*r$!$%6 E/'r8 "$ +% !$'-'%$6
"2$r"'+%6 "!"$ /r+-6 R$r$**"2 *8*$! "% *"r$ ,$
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$2$-"* r+! O-+5$r 1>, +%7"r* ,r+, D++r"r*,"% "% "2*+ '%
/r'"$ %$7* -,"%%$2*.
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C,"/$r – 3
SOME O THE CASES ILED UNDER
CONSUMER PROTECTION ACT6 1
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;. H',28 '%2"$ $2$-r'-'8 5'22* "% $$-'$ $2$-r'-'8 !$$r '%
,$ -"*$ + Y N G/" *. DESU6 ,$ N"'+%"2 C+!!'**'+%
-+%*'$r$ " -+!/2"'% r$"r'% ,$ '%2"$ $2$-r'-'8 5'22*
*$r$ 58 DESU +% ,$ -+!/2"'%"%. I% ,'* -"*$6 DESU ' %+
r"'*$ 5'22* '% #$$/'% 7', ,$ -8-2$ %+r!"228 "+/$. I "2*+ '
%+ r$/2"-$ ,$ $$-'$ !$$r. H+7$$r6 ' *2"//$ ,$ 5'22
+r$$r R*.1.= 2"#,* +r " /$r'+ r+! ;1* D$-$!5$r6 1
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5$ ""'2$ +.: T,$ -+!/"%8 !"'%"'%$ " $* ,+*$ +r *$ +
'* !"%"'% 'r$-+r "% +,$r $$-'$*. I $%$r$ '%+ "
-+%r"- 7', ,$ "//$22"%* +r ,$ '%*'22"'+% + " C$%r"2 "'r @
-+%''+%'% *8*$!. T,$ -+!/"%8 "22$$ ," ,$ *8*$!
'%*"22$ ' %+ /r+/$r286 $$2+/$ *%"* "% ," ,$r$ 7"*
2$"#"$ + 7"$r r+! ,$ *'% *8*$!. T,$ "//$22"% ,"'%
"'2$ + !"#$ ++ ,$ $$-*6 ,$ -+!/2"'%"% "//+'%$ "
-+%*2"% "% +5"'%$ r+! ,'! " r$/+r +% ,$ 7+r#'% + ,$
*8*$! 7,'-, /+'%$ + " %!5$r + $$-*. T,$ S"$
C+!!'**'+% ,$2 ," ,$ -+!/2"'%"% 7"* " -+%*!$r %$r ,$
CPA "% ," ,$ "'r – -+%''+%'% *8*$! ," %+ 5$$% '%*"22$
+r " -+!!$r-'"2 /r/+*$ 5$-"*$ ,$ $* ,+*$ 7"* %+
!"'%"'%$ +r " -+!!$r-'"2 /r/+*$ .T,$ N"'+%"2 C+!!'**'+%
/,$2 ,$ $-'*'+% + ,$ S"$ C+!!'**'+%.
>. "'2r$ + $2'$r ,+*$* 58 ,$ ,+*'% 5+"r '* $'-'$%-8 '%
*$r'-$. I% ,$ -"*$ + S.P. D,""*#"r * H+*'% C+!!'**'+%$r6
9"r%""#" H+*'% B+"r & '-$ $r*"6 ,$ -+!/2"'%"% ,"
!"$ " $/+*' + R*.1.== 2"#,* 7', ,$ H+*'% B+"r +r "
,+*$ /r+/+*$ + 5$ 5'2 58 ,$ B+"r. H$ 7"* +2 ," ,$
-+%*r-'+% 5$ -+!/2$$ 7','% 7+ 8$"r* r+! M"r-,6 1
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," ,$ ,+*$* -+%*r-$ $$2+/$ '*r$** "% !', %+ 2+%
"% *$*$ ," ,$ -+!/2"'%"% !', "#$ 5"-# ,$ "!+%
+ $/+*' 7',+ '%$r$* +r +/ +r " %$7 ,+*$ '% 2'$ + ,$
,+*$ "2r$"8 "22+$. T,$ -+!/2"'%"% !"$ " -2"'! + R*.>.=?
2"#,* 7,'-, 7"* r$0$-$. T,$ S"$ C+!!'**'+% ,$2 ," T,$ "-
+ ,$ H+*'% B+"r "!+% + " $'-'$%-8 '% *$r'-$ "%
r$r%'% $/+*' "!+% 7',+ '%$r$* 7"* %r$"*+%"52$ "%
+r$r$ /"8!$% + '%$r$* " 16 @ 7,'-,
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7"* ,$ !"'!! "!+% /"8"52$ %$r ,$ C"rr'"$ 58 A'r A-6
1F;. T,$ S"$ C+!!'**'+% +r$r$ " -+!/$%*"'+% + R*.> 2"#,*
"% R*.1 2"#, +r !$%"2 "+%8 "% '*r$** /2* -+**. T,$ +r$r
+ ,$ S"$ C+!!'**'+% 7"* /,$2 58 ,$ N"'+%"2 C+!!'**'+%.
=. I!/"r'% $-"'+% '* %+ " *$r'-$. I% ,$ -"*$ + C,"'r!"%6
B+"r + E"!'%"'+% . M+,'$$% A52 9"$r6 ,$
-+!/2"'%"% 6 " *$% 7,+ 7'*,$ + "//$"r '% ,$ *50$- +
/r+-'+% $-,%+2+8 7"* $%'$ /$r!'**'+% + 7r'$ ," /"/$r
58 ,$ ,"22 */$r'*+r +% ,$ r+% ," ,'* %"!$ "//$"r$
""'%* C+$ N+.; 7,'2$ ,$ /"/$r $22 %$r C+$ N+.1. H$
"22$$ ," ,$ 7"* 7r+%28 r$*r"'%$ "% /r$$%$ r+!
7r''% ,$ $"!'%"'+% +% ," "8 5$-"*$ + ,$ "'$ "%
%$2'$%-$ + ,$ *" "% ,$r$+r$ ,$ -2"'!$ -+!/$%*"'+% +r
,$ '%-+%$%'$%-$ -"*$ + ,'!. T,$ N"'+%"2 C+!!'**'+% '% '*
+r$r S"$ ," " -"%'"$ 7,+ "//$"r$ +r "% $"!'%"'+%
-+2 %+ 5$ r$"r$ "* " /$r*+% 7,+ ," ,'r$ +r ""'2$ + ,$
*$r'-$* + ,$ %'$r*'8 +r 5+"r +r -+%*'$r"'+%. T,$r$+r$ ,$
7"* %+ " -+%*!$r %$r ,$ C+%*!$r Pr+$-'+% A- "% %+
-+!/$%*"'+% 7"* "7"r$.
F. I% ,$ -"*$ + D$/"r!$% + P+** & T$2$r"/,* . Dr. R.C.
S"$%"6 ' 7"* ,$2 ," ,$r$ '* $'-'$%-8 '% *$r'-$ 7,$r$ ,$
/+* +'-$ r$*$* + /"8 '%$r$* +% $/+*'* *'!/28 58 '%+#'%
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$-,%'-"2 r2$*. I% $5r"r86 1
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1. "'2r$ + *$2$ /r+'$% % -2"'! '% '!$ "!+%* +
$'-'$%-8 '% *$r'-$. I% ,$ -"*$ + R$'+%"2 Pr+'$% %
C+!!'**'+%$r6 "r'"5" . S,' 9!"r J+*,'6 ' 7"* ,$2 ,"
"'2r$ + *$2$ /r+'$% % $* +% ,$ '!$ "!+%* +
$'-'$%-8 '% *$r'-$.
C,"/$r – >
BUREAU O INDIAN STANDARDS
I%r+-'+%
T,$ Br$" + I%'"% S"%"r*6 $!/+7$r$ ,r+, " 2$'*2"'$ A- +
,$ I%'"% P"r2'"!$%6 9%+7% "* ,$ Br$" + I%'"% S"%"r* A-6
1 8$"r*. T,$ Br$"*
/r$$-$**+r6 ,$ I%'"% S"%"r* I%*''+% 5$"% +/$r"'% ,$
/r+- -$r''-"'+% S-,$!$ '% 1??. Pr$*$%28 !+r$ ,"% 16
2'-$%*$* "r$ '% +/$r"'+% -+$r'% "5+ 11 /r+-*.
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CERTIICATION SYSTEM
T,$ BIS /r+- -$r''-"'+% *-,$!$ '* $**$%'"228 +2%"r8 '% %"r$6
"% '* 2"r$28 5"*$ +% ISO G'$ ;
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+ -+!/2*+r8 -$r''-"'+% '* +%$ 58 ,$ %+''$ ",+r''$*. G'$%
2"$r '% ,'* +-!$% '* " 2'* + '$!* 5r+, %$r !"%"+r8
-$r''-"'+%6 +$,$r 7', ,$ -+rr$*/+%'% I%'"% S"%"r* N!5$r6
"% ,$ ",+r''$* r$*/+%*'52$ +r $%+r-'% ,$ +r$r*.
O/$r"'+%"2 Ar$"*
T,$ BIS Pr+- C$r''-"'+% S-,$!$ '* +/$% + !"%"-r$r* '% "22
-+%r'$* 7',+ '*-r'!'%"'+%. ,'2$ " 2'-$%*$ -"% 5$ r"%$ +r "%8
I%'"% S"%"r* */$-'8'% /r+- -,"r"-$r'*'-*6 7,'-, '* "!$%"52$
+ -$r''-"'+%6 ,$ 5r+" "r$"* + $-,%+2+'$* %+7 %$r -$r''-"'+%
"r$:
• T$'2$*
• C,$!'-"2* "% P$*'-'$*
• R55$r "% P2"*'- /r+-*
• C$!$% "% C+%-r$$ Pr+-*
• B"*'- !$"2* "% "5r'-"$ !$"2 /r+-*
• M"-,'%$r8 "% $'/!$%
• E2$-r'-"26 $2$-r+%'-* "% +/'-"2 $'/!$%*
• A+!+'$ -+!/+%$%*
• Ar'-2r$6 ++6 5$$r"$* "% +5"--+*
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• L$",$r /r+-*
• ++ /r+-*
• P"/$r "% /2/ /r+-*
• T$*'% '%*r!$%*
• B'2'% !"$r'"2
• P!/'%6 'rr'"'+%6 r"'%"$ "% *$7"$ $'/!$%
• B"*'- & Pr+-'+% E%'%$$r'%
•
C''2 E%'%$$r'%
• E2$-r+%'-* "% I%+r!"'+% $-,%+2+8
• E2$-r+ $-,%'-"2
• ++ "% Ar'-2r$
• M$-,"%'-"2 E%'%$$r'%
• M"%"$!$% "% S8*$!*
• M$'-"2 E'/!$% "% H+*/'"2 P2"%%'%
• M$"22r'-"2 E%'%$$r'%
• P$r+2$! C+"2 "% R$2"$ Pr+-*
•
Tr"%*/+r E%'%$$r'%
• T$'2$
• "$r R$*+r-$*
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C,"/$r – ?
AGMAR9 GRADING AND
STANDARDISATION
T8/$ C$%r"2 S$-+r S-,$!$
O50$-'$* Pr+!+'+% + Gr"'% "% S"%"r'4"'+% +
"r'-2r"2 "% "22'$ -+!!+''$* %$r Ar'-2r"2
Pr+-$ (Gr"'% & M"r#'%) A-6 13F.
S"2'$% $"r$* "2'8 *"%"r* +r "r'-2r"2 -+!!+''$* "r$
r"!$ 5"*$ +% ,$'r '%r'%*'- "2'8. ++ *"$8
"-+r* "r$ 5$'% '%-+r/+r"$ '% ,$ *"%"r* +
-+!/2$$ '% +r2 r"$. S"%"r* "r$ 5$'%
,"r!+%'4$ 7', '%$r%"'+%"2 *"%"r* #$$/'% '%
'$7 ,$ TO r$'r$!$%*. C$r''-"'+% +
"r'-2r"2 -+!!+''$* '* -"rr'$ + +r ,$ 5$%$'
+ /r+-$r!"%"-r$r "% -+%*!$r. C$r''-"'+%
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+ "2$r"'+% /r+%$ -+!!+''$* '4. B$r6 G,$$6
V$$"52$ O'2*6 Gr+%@S/'-$*6 H+%$86 ,$" A" $-.
'* $r8 /+/2"r. B2$%$ E'52$ V$$"52$ O'2* "% "
S/r$" "r$ -+!/2*+r'28 r$'r$ + 5$ -$r''$ %$r
A!"r#. "-'2''$* +r $*'% "% r"'% + C++% +r
,$ 5$%$' + -++% r+7$r* '* /r+'$ ,r+, *'
-++% -2"**'% -$%$r* *$ / '% -++% r+7'% 5$2 '%,$ -+%r8. Dr'% ,$ 8$"r 1@;6 "r'-2r"2
-+!!+''$* 7+r, R*.>;F=F 2"#,* 7$r$ r"$ "%
!"r#$ %$r AGMAR9. C,$-# '* #$/ +% ,$ "2'8
+ -$r''$ /r+-* ,r+, ;3 2"5+r"+r'$* "% >3
+'-$* */r$" "22 +$r ,$ -+%r8.
E2''5'2'8 P"r'$* $*'r+* + r"$ ,$'r -+!!+''$* %$rA!"r# ,"$ + +5"'% C$r''-"$ + A,+r'4"'+%.
+r ,$ /r/+*$6 ,$8 *,+2 ,"$ "$"$
'%r"*r-r$ + /r+-$** ,$ -+!!+'8 "% "--$** +
"% "//r+$ 2"5+r"+r8 +r ,$ $$r!'%"'+% +
"2'8 "% *"$8 "-+r*.
Pr+-$r$ +
"//28
I%$r$*$ /"r'$* ,"$ + "//28 '% /r$*-r'5$ P$r+r!"
"2+% 7', /r$*-r'5$ +-!$%* + ,$ %$"r$* +'-$
+ ,$ D'r$-+r"$. P"r'$* ,"$ + '$ $"'2* +
'%r"*r-r$6 /r+-$**'% "-'2''$*6 $"'2* +
2"5+r"+r8 $-. +r +5"'%'% C$r''-"$ +
A,+r'4"'+%.
D"$ + *"r
r"'+%
13< C+%'%'% S-,$!$
I!/2$!$%"'+%
S"*
I '* +%+'% *-,$!$ "% ,$r$ '* r""2 '%-r$"*$ '%
%!5$r + ",+r'4$ /"-#$r* "% "%'8 r"$.
A''+%"2
'%+r!"'+%
A//r+'!"$28 -r+r$ r/$$* 7$r$ r$"2'4$ r+!
",+r'4$ /"-#$r* "* r"'% -,"r$* r'% ,$ 8$"r;@;1.
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C,"/$r – =
HALLMAR9ING
T,$ *-,$!$ '% ,$ '%$r$* + ,$ -+%*!$r "% ,$ G+$r%!$%6 ,$
Br$" + I%'"% S"%"r (BIS) ,"* 2"%-,$ ,$ BIS *-,$!$ +r
H"22!"r#'% +2 0$7$22$r8. T,$ *-,$!$ ,"* 5$$% '%r+-$ +% "
+2%"r8 5"*'* %$r ,$ BIS A- 11F r"$* + +2 "% "22+8*6 7,'-, '*
$'"2$% + ,$ '%$r%"'+%"2 *"%"r. J$7$2$r* -$r''$ 58 ,$ BIS 7'22
,"$ ,$ 2'-$%-$ + $ ,$'r 0$7$22$r8 "**"8$ "% ,"22!"r#$ 58 "%8 BIS@
r$-+%'4$ "**"8'% "% ,"22!"r#'% -$%r$.
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T,$ *8*$! 7'22 7+r# 2'#$ ,$ Br''*, +%$ /r"-'-$ +r +$r " -$%r8.
U%$r ,$ I%'"% *8*$!6 "%8 0$7$22$r 7,+ 7"%* + ,"22!"r# ,$'r
0$7$22$r8 ,"* + 5$ -$r''$ 58 ,$ BIS. T,$ 0$7$2$r* "2'8 !"%"$!$%
*8*$! "% -+%+r!'% $* 7'22 +r! ,$ 5"*'* + -$r''-"'+%.
H+7 +$* ,'* 5$%$' ,$ -*+!$r N+7 8+ -"% 58 " /'$-$ + 0$7$22$r8
," '* "r"%$$ +r /r'8 "% +r''%"2'8. T,'* 7'22 ,$2/ 8+ "%"284$ '*
r$ '%"%-'"2 /+$%'"2 "* " +r! + '%$*!$% "% ,$2/ 8+ -"2-2"$ '*
"2$ !+r$ "--r"$28. I !', "2*+ $-, " /r$!'! /r'-$ " ,$ '!$ +
*$22'%6 -+!/"r$ + ,$ 0$7$22$r8 ," '* %+ ,"22!"r#$. H"22!"r#$ +2
-"% "2*+ 5$ r"$ +r $'"2$% "2$ "%87,$r$ '% ,$ 7+r2 "* ' '*
5$%-,!"r#$ 7', "% '%$r%"'+%"2 *"%"r. A " '!$ 7,$% +2 /r'-$*
"r$ "22'% "*6 ' 7+2 5$ 5$%$'-'"2 + 58 +2 " r', /r'-$* "% +
"**r$ "2'8.
B ,$ *-,$!$ ,"* $+#$ " !'$ r$*/+%*$6 !"'%28 +r 7+ r$"*+%*: O%$6
,$r$ '* ,$ $$2'% ," %+ '%$r%"'+%"2 *"%"r -"% r$/2"-$ ,$
"r"%$$ + " "!'28 0$7$22$r 7,+ !"8 +$r + 58 8+r 0$7$22$r8
"%8'!$ "% " ,$ /r$"'2'% +2 /r'-$. S$-+%6 ,$ -+* + ,$ 0$7$22$r8
'*$2. H"22!"r#$ 0$7$22$r8 7'22 -+* !+r$. M+* 5' 0$7$22$r8 ,+*$* ,"$
r$'*$r$ ,$!*$2$* '% ,'* *-,$!$. A* ,$ *-,$!$ '* %+ !"%"+r86 ' '*
%2'#$28 ," *!"22 0$7$22$r8 ,+*$* 7'22 ,"$ ,$ $-+%+!'$* + *-"2$ +
"+/ ,'*.
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ANALYSIS
C+%-2'%6 7$ *"8 ," ,$r$ '* ,r$$@'$r *8*$!6 /+/2"r28 #%+7% "*
-+%*!$r -+r* " N"'+%"26 S"$ & D'*r'- 2$$2. A N"'+%"2 2$$26 ' '*
-"22$ N"'+%"2 C+%*!$r C+!!'**'+%6 7,'-, '* " ,$ A/$ -+r %$r
,$ A-. A S"$ 2$$26 ' '* -"22$ "* S"$ C+%*!$r C+!!'**'+%. T,$
,'r '$r6 ,$ !+* '!/+r"% -+r '* " D'*r'- 2$$2 "% '* -"22$ D'*r'-
+r!*. T,$*$ -+r* 2++# '%+ r'$"%-$* "% -+!/2"'%* + -+%*!$r*
""'%* r"$r* "% !"%"-r$r* "% /r+'$ %$-$**"r8 r$2'$ "%
-+!/$%*"'+%. A /r$*$% ,$r$ "r$ ? D'*r'- -+%*!$r -+r* '%
-+%r8 ," ,"%2$ %$"r28 13 2"#,* -"*$* + -+%*!$r* "% %$"r28 FF
-"*$* "r$ '*/+*$ +. H$%-$6 G+$r%!$% ,"* "$!/$ + *r$%,$%
,$ A- "% r$!+$ *+!$ + '* 5+2$%$-#* "% *,+r-+!'%* ,r+, ,$
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"!$%!$% + ,$ A- -"rr'$ + '% 11 "% 13. I% ,$*$ "!$%!$%*
,$ G+$r%!$% *r$%,$%* ,$ /52'- '*r'5'+% *8*$!6 "#$%
!$"*r$* + /r$$% ,+"r'%6 52"-# !"r#$'% "% +$r@-,"r'% 58
r"$r* %$$ + 5$ $%+r-$. A2*+ *+!$ '%*''+%* +r *$'% /
*"%"r* + /r+-* ,"* "2*+ 5$$% *$ / 2'#$ BIS6 AGMAR9
(STANDARDS O AGRICULTURAL PRODUCTS)6 HALLMAR9ING
(PURITY O GOLD JEELLERY). T,$*$ '%*''+%* *$ ,$ *"%"r*
+r ,$ /r+-* "--+r'%28 7', ,$ ISO (I%$r%"'+%"2 Or"%'4"'+%*
+r S"%"r'4"'+%). H$%-$6 ,'* ,r$$@ '$r *8*$! *,+2 5$
*r$%,$%'% "% ,$ S"%"r'4"'+% + /r+-* 58 BIS6 AGMAR9 "%
HALLMAR9ING *,+2 5$ -"rr'$ +% "* /$r ISO.
H$%-$6 G+$r%!$% *,+2 "#$ -$r"'% !+r$ !$"*r$* + /r+$-
-+%*!$r* "% !"#$ "7"r$ -+%*!$r* "5+ ,$ ,+"r'%6 52"-#
!"r#$'% $-. %2$** ,$ /r/+*$ + "- 7'22 %+ 5$ 0*''$. C+%*!$r*
*,+2 5$ !+'"$ + *$ ,$'r r',* '% r', 'r$-'+% "% ,$8 -"% "2*+
'2$ -"*$* ""'%* ,$ 7r+%*6 '% r$2"'$ -+r*6 "* ,$ "- ,"* 5$$% !"$
+r ,$'r 5$%$' +%28.
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BIBLIOGRAPHY
The various published sources and websites used for
preparing project are………
! http:""wwwmpnicin"mpfood"consumerhtm
# http:""wwwindiainfolinecom
$ http:""ncdrcnicin"
% http:""wwwlegalhelpindiacom"
& http:""agmar'netnicin"agmstathtm
( http:""wwwapedacom"compendium")oA"Agriculture
)ar'eting !html
http://www.mp.nic.in/mpfood/consumer.htmhttp://www.indiainfoline.com/http://ncdrc.nic.in/http://www.agmark.com/http://agmarknet.nic.in/agmstat.htmhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.htmlhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.htmlhttp://www.mp.nic.in/mpfood/consumer.htmhttp://www.indiainfoline.com/http://ncdrc.nic.in/http://www.agmark.com/http://agmarknet.nic.in/agmstat.htmhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.htmlhttp://www.apeda.com/compendium/MoA/Agriculture%20Marketing%201.html
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*ome theoretical matter has been ta'en from some te+t
boo's, encyclopedia and has been edited as per
reuirement Also matter on ./* has been ta'en from their
W0.*/T0* mentioned above
**********************************************************