Download - Consulting CelluComm Green Mountain Cellular
TEAM RENEGADE
RUSSELL EILERSHOLLY BUTLER
TOM CATALANO
Consulting CelluCommGreen Mountain Cellular
Cinematic Management Issues
https://www.youtube.com/watch?v=u1xstuxdtao
Purpose of Presentation
Examine internal problems within CelluComm
Identify primary problem
Analyze underlying symptoms
Provide solutions to symptoms
Provide a specific and realistic action plan
Today's Agenda
Problem Identification
Symptoms, Solutions, and Action Plans
Conclusion and Q&A
Problem Identification
Ineffective leadership provided by
the president Jenkins, the director of budgets Jeff Hardy, and the general manger Erik Peterson
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion and Questions
Symptom 1: Motivation
Un-effective motivational practices with employees
Motivation: the psychological processes that cause arousal, direction and persistence of voluntary actions that are goal directed
Employees not striving for their best (Andrews)
Performance is adversely affective
Ultimately affects company (Postponed start-up)
Motivation = Desire X Commitment
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Solution: Motivation
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
A plan to improve motivation:
1. Effective goal setting
2. Intrinsic motivators
3. Review outcomes
4. Evaluate satisfaction
Solution: Motivation
1.Tools for effective goal setting:
Use a MBO process
*Increase in average productivity of 56%
Set S.M.A.R.T goals!
Make is a 2-way conversation
Continuous ( Check in on goals)
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Solution: Motivation
2.Creating intrinsic motivators: Make the job meaningful, give employees responsibility, and
supply feedback.
Benefits:-Reduced Stress -Improved Performance
Challenges:-Does not interestevery employee
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
The Job Characteristic Model
Solution: Motivation
3. Review Outcomes:
Salient - worth the effort
Fairness - rewarding process is fair
Feedback – timely and specific
4. Satisfaction
Are employees happy with process/rewards?
Are managers happy with results?
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Action Plan: Motivation
One month of motivation reform
Week 1-All leaders (Jinkins, Hardy, and Peterson) will create a WBS for their subordinates.
Week 2- Leaders will have meetings with subordinates
Week 3- Final revisions of WBS completed
Week 4- WBS will be shared on Smart Sheet by leaders to all employees
Evaluate Process: Leaders check task for employee performance and supply survey to gain information on employee satisfaction within the following month
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Symptom 2: Empowerment & Delegation
Lack of empowerment & delegation from leaders to subordinates
Problems From Case
1. Ambiguous Reporting system Peterson unaware of who to report to
2. Zoning Problems Hardy would not sign on agreement
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Solution: Empowerment & Delegation
• Provide Peterson with necessary resources
1. Employee training
2. Technical support
3. Ensure access to relevant information networks
• Provide Peterson with more authority & freedom
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
9 Steps to Developing Empowerment
1. Articulate a Clear Vision and Goal
2. Foster Personal Mastery Experiences
3. Model Successful Behaviors
4. Provide Support for Employees
5. Arouse Positive Emotions
6. Provide Information
7. Provide Resources
8. Connect to Outcomes
9. Create Confidence
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Results of Empowerment
Employees are more productive
Organizations stay flexible & adapt to changes
Helps develop self confidence
Helps overcome feelings of helplessness
Energizes people to take action
Creates intrinsic motivation
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Action Plan: Empowerment & Delegation
• Within one month CelluComm leaders,
Jenkins and Hardey, should:
1. Grant Peterson with more authority
2. Get Peterson opinion about necessary resources
3. Set up direct link of communication to chief
advisors
4. Measured by the productivity of Peterson
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Symptom 3: Conflict
Unsuccessful handling of conflict amongst co-workers
Conflict: One party perceives its interest are being opposed or negatively affected by another party
Melissa Miczek vs. Curt Andrews
Superior personality vs. Mature personality
Male vs. Female
Work as a team, not as enemies
Specific Conflict present:
Personality Conflict: Interpersonal opposition driven by personal dislike or disagreement
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Solution: Conflict
Avoid anger
Do not dominate, instead, compensate
Engage in conversation
Resolve Conflict
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Action Plan: Conflict
DESIRED OUTCOMES OF CONFLICT
1. AGREEMENT
2. STRONGER RELATIONSHIPS
3. LEARNING
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion andQuestions
Investigate and document
conflict
(ASAP)
Attempt an informal dispute
(Right away if possible)
Hire counselors for formal resolution attempt and other
interventions
(Effective Jan 1, 2015)
Conclusion
• Implications from poor leadership
• Motivation
• Empowerment & Delegation
• Conflict
• Implementing the previous solutions & action plans
• Work effectively amongst employees
• Knowledge to motivate & empower employees
• Effective ways to delegate and resolve conflict.
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion and Questions
Conclusion
“ The world hates change, yet it is the only thing that has brought progress”- Charles Kettering
“ Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations”-Peter Drucker
Problem
Identification
Symptoms, Solutions, and Action Plans
Conclusion and Questions