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Connecting the Dots…Exploring Seamless Delivery of Content to the Researcher
Catherine Davidson, Associate University Librarian, Collections, York University, CanadaMary Lehane, Manager, Resource Sharing, York University, CanadaAmy Greenberg, User Support Librarian, Scholars Portal, Canada
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Session Overview
York University, library strategic plan & outcomes
Resource Sharing and Acquisitions: innovative collection development initiatives
Ontario Council of University Libraries (OCUL) & Scholars Portal – provincial/consortial initiatives
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
York UniversityToronto, Canada
60,000: 2,000 faculty, 5,000 graduate students
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
OCUL Locations
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
York University
Interdisciplinary university “Redefine the possible” Intensified emphasis on support for
research and graduate students
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
York University LibrariesStrategic Plan
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
User-centred Focus
Conduct environmental scan
Listen to feedback
Review long-held policies
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Strategic Plan Themes
Cultivate Excellent Research Collections
Advance Research, Teaching and Learning
Create Vibrant Library Spaces
Build a Responsive & Innovative Learning Organization
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Strategic Plan Themes
Cultivate Excellent Research Collections
Strategy 4Experiment with innovative
collection activities that are responsive to graduate and research needs
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Connecting the Dots…
ResourceSharing
MonographAcquisitions
Researcher
Collections
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Connecting the Dots…
ResourceSharing
MonographAcquisitions
Researcher
Collections
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Culture of Innovation
Foster experimentation
Purchase on Demand pilot Revisit policies Creative alternatives to filling requests Automediation
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Purchase on Demand Pilot
Why we did it
Underlying assumptions ILL data identifies collection gaps ILL titles fit collection development
policies and will be used
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Purchase on Demand - Now
Feedback from users: Get it fast!!
How we refined Tightened parameters and workflows
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Revisit Existing Policies
Ensure relevancy
Eliminate barriers
Adopt user-centric approach
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Creative Alternatives forFilling Requests
Go beyond traditional ILL avenues
Establish accounts with various vendors e.g. Amazon, All Academic, alibris….
RS and Acq. managers’ expertise informs purchasing decisions
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Automediation
User-initiated request
Efficient delivery
Improved turn-around
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Ontario Council of University Libraries (OCUL)
Consortium of 20 university member institutions
80+ libraries Diverse:
Size Location Language Programs of study
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
OCUL Locations
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Scholars Portal - Background
Established 2002
Gateway to wide range of online information and services for OCUL community
Centralized support provided by Scholars Portal Operations Team (SPOT)
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Scholars Portal - Mandate
Provide for long-term secure archiving of resources to ensure continued availability
Ensure rapid and reliable response time for information services and resources
Provide environment that fosters additional innovation in response to the needs of the users
Create a network of intellectual resources by linking ideas, materials, documents and resources
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Scholars Portal - Services
Users
SP(Federated)
Search
Get It! (OpenURL)
RefWorks (Citation Mgmt)
E-Journals
@ SP
RACER (ILL)
ODESI(Data & Analysis)
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
RACER - Background
Rapid Access to Collections by Electronic Requesting
OCUL implementation of VDX and ZPortal software
Staggered implementation June 2003 – Sept. 2005
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
RACER – User-centred Features
User-initiated requests Minimized typing through auto-population
of request records Integrated searching of all OCUL
catalogues (plus others in Canada and the U.S.)
Automated email alerting Request tracking throughout the lifecycle
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
RACER – Current Initiatives
Automediation of requests
Collection development reports using Jasper Server
Addition of RACER to SFX menu
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
RACER Initiatives: Collection Development Reports
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
RACER Initiatives: ILL Option on SFX Menu (1)
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
RACER Initiatives:ILL Option on SFX Menu (2)
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Assessment
Collection of data from the users
Evaluation, analysis, refinement Public Services Advisory Group Scholars Portal user study Future evaluation
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Shameless Plug for IFLA!
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Rethinking Access to InformationIFLA Satellite Meeting
Boston, MA
Thank You!
Questions?
Catherine Davidson, [email protected]
Mary Lehane, [email protected]
Amy Greenberg, [email protected]