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COMMUNICATING WITH YOUR COMMUNITY
Kristen Leathers, PE, Assoc. DBIA, Project Manager
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Agenda
✓ Prairie Village case study✓ Communication plan✓ Technology tools✓ Residential Street Program case study
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Mission Road, Prairie Village, Kansas
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Case Study
✓ Residents engaged the City Council & Public Works. ✓ Communication/engagement planCouncil subcommittee
• # council members• Neighborhood representative• School representative
Two meetings• First meeting
– Listen – Educate
• Second meeting– Introduce concepts
Each of these was followed with a public meeting. • Council attended and talked with residents.
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4 Alternatives
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Mission Road – Before & After
Before After
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Mission Road – Before & After
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Before After
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Connecting Strategies
✓ Why?✓ Who?✓ What?✓ How?✓ When?
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Why?
✓ Gather information✓ Educate ✓ Survey/feedback on preferences✓ Share information about the project✓ Acquire easements or right-of-way✓ Celebrate & say “Thank you!”
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Who?
✓ Local or regional✓ Multi-generational✓ Residents & HOA’s✓ Businesses & customers✓ Elected officials✓ Agencies
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What?
✓ Scope of the project✓ Project schedule✓ Access during construction✓ Construction 101✓ Restoration✓ Interruption of utilities✓ Point of contact
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When?
✓ Frequency
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How?
✓ Print – newspaper or direct mail✓ Door hangers✓ Email✓ Public meetings✓ Surveys or comment forms✓ Traditional media✓ Social media
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Using Technology
✓ Twitter✓ Instagram✓ FacebookUS-65
Additional options:✓ Mysidewalks.com✓ Nextdoor✓ Splash page for project✓ Live stream or record meetings
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Case Study
✓ Residential Street program:✓ 3 public meetings:Kick/off or concept
• Open houseRight-of-way & easements
• Documents included with meeting notification
Pre-construction• Meet the contractor and project
representative
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Takeaways
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✓ Tailor the communication plan to fit the:Audience, Scale of the project, andDesired outcome.
✓ More isn’t always more. ✓ Be flexible.
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QUESTIONS?
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