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Web 2.0Collabora-ve Technologies
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Ci#zens & Communi#es
Web 2.0 Collabora#ve Technologies$8.5
Billion!
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It’s all about people
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Ci#zens & Communi#es
Web 2.0 Collabora#ve Technologies
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78% felt online interac-ons made more open to sharing with strangers
The Sharing Economy, La-tude Research
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Public ServicesPublic Goods
Ci#zens & Communi#esWeb 2.0Collabora#ve Technologies
Sweet SpotReboot Britain in here
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What if?
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Collabora-ve technology
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12 Live Projects
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Families
• LIFE • Buddy• Patchwork
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Young People
• Resync• FLiP• Safe Space• Buddi
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Communi#es
• Person to Person• Ideas for Bristol• Transformed by You• Where do I feel unSafe• MyMP
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3 Ques#ons to answer
BePer, cheaper?How can it grow?
Prac#cal know-‐how?
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BePer, Cheaper
Problem Area – bePer results:o Enables peer to peer supporto Surfaces paPerns for earlier ac#ono Amplifies and enables ‘off-‐line’ approacheso Enables hall marks of meaningful rela#onships
o Trust, Growth, Conversa#on, Self-‐awareness, Resilience
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Cheaper, BePer
Reduces cost of deliveryo Disseminated exper#seo Lightweight itera#ve approacheso Scalable
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Building resilience through rela#onships rela-onships
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Closed social network• Families track progressthrough rich media• Capabili#es tagged• Shared documenta#on ofAc#vi#es
• Only 17% team admin #me and falling
• Next steps: share withother families... a new social dynamic
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80 : 20Paperwork Families:
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17 : 83Paperwork Families:
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2010 first year pilot of LIFE
• 47 Family members• £760,000 saved
• £275,000 actual savings• £485, 000 preven#on
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Value of Trust & Cost of Suspicion
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Buddi
• 63 offenders• 7500 qualifying offences• Over 124 crimes each• Spent on average 44% adult lives in prison• One 68% of last 11 years in prison• Cost of prison high, costs of tagging lower (get figures)
Is there a bePer way to do tagging?
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Buddi
• Maps movements• Data enables rehabilita#on
Rela-onship Value• Eliminates suspicion & builds trust• Mo#va#on and s#cking with programme• Not one offender convicted of crime since start
Financial reduc-on• Avoidance of stop and search, and arrest• 5 officer days and associated costs such as forensics
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Peer to PeerDistributed Exper#se
Picture Credit: To follow - rooftop community garden
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Place of transformation
Leve
l of E
xper
tise
Doctor
Nurse
Peer/Self
Home/Community HospitalClinic
Technology Enabled Movement
£££££ Expensive Specialists
Collaborative Technology enables distributed expertise – gives different role to institutions such as public service providers
P2P
ReSync
Patchwork
Buddy
Life
Where do I feel Unsafe
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ReSync model•Social networking plamorm for NEETS•Stat on NEETS•Peer volunteers
•It costs a local authority £2m to run Connexions•Costs £40,000 for local authority to subscribe to Resync
Technology enabled movement – distributed expertise
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How can it grow?Condi#ons & Capabili#es
Picture Credit: Latitude research/NSA??
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Effec#ve Demand
• Recogni#on of need – case studies• Observable results to s#mulate demand• How to create complimentary condi#ons• Willingness to pay – value for money case• Willingness to decommission• Condi#ons to adopt the innova#on
– Culture, leadership, IT infrastructure, procurement
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Effec#ve Supply
• Idea – developing, evolving solu#on and tech• Organisa#on – organisa#onal/business model• Context – how local gov operates, sources of support, access to level 3 data
• Ability to demonstrate value and compa#bility• Ability to scale – solu#on or org + solu#on
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Effec#ve SupplyReboot projects been through phase of understanding the problem to be solved, and developing or harnessing technology and business models to
solve it. Business model key.
Discover Business Model
Ready to Scale
Basic Research Addi#onal R&D
Tech
nolo
gy E
xist
s
Business Model Exists
Yes
YesNo
No Reboot Projects
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S#mula#ng the market
Picture Credit: Latitude research
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Discussion
1. How does this resonate with your work and perspective?
2. Gaps and opportunities for collaborative technology?
3. What area of the system is in need of intervention to take collaborative technologies to scale?
4. What are the opportunities outside the system for collaborative technology?
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Public ServicesPublic Goods
Ci#zens & Communi#es
Web 2.0Collabora#ve Technologies
Public Services 2.0Increasing the centre ground
Growing the market
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Opportuni#es
Public ServicesPublic Goods
Ci#zens & Communi#es
Web 2.0Collabora#ve Technologies
Public Services 2.0Opportuni-es
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Public ServicesPublic Goods
Ci#zens & Communi#esWeb 2.0
Collabora#ve Technologies
•Central Government Policy•Procurement•IT infrastructure•IT policy/social IT strategy•Data & Measurement•Evidence base•Culture Leadership•Absorptive Capacity•Practical knowledge•Decommissioning
•Funding – at which stage•Business model support•Sustainable business models•Key Stages for support •Data sandpit?•Practical knowledge of local government
Public Services 2.0Crea#ng right condi#ons
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Public ServicesPublic Goods
Ci#zens & Communi#esWeb 2.0
Collabora#ve Technologies
•Central Government Policy•Procurement•IT infrastructure•IT policy/social IT strategy•Data & Measurement•Evidence base•Culture Leadership•Absorptive Capacity•Practical knowledge•Decommissioning
•Funding – at which stage•Business model support•Sustainable business models•Key Stages for support •Data sandpit?•Practical knowledge of local government
Public Services 2.0Crea#ng right condi#ons
What are the
implica#o
ns of desig
ning with
rela#onsh
ips in mind
?
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Video : Huge increase in bandwidth80 millions hours of you tube every dayCisco predict that within 4 years 90% of data on web will be video
Mobile & Smart PhonesHigh mobile ownership Smart phone ownership growingMore that 90% of population live within reach of a mobile phone tower
Public ServicesPublic Goods
Ci#zens & Communi#es
Web 2.0Collabora#ve Technologies
Public Services 2.0 -‐ Opportuni-esPublic Services 2.0 Opportuni#es
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Crowd accelerated innovation and video
Rise in sharing behaviours
Public ServicesPublic Goods
Ci#zens & Communi#es
Web 2.0Collabora#ve Technologies
Public Services 2.0Opportuni#es
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Opportuni#es
GP Commissioning - ideal for collaborative social approaches
Personalisation – Role for collaborative technology
Apply crowd accelerated innovation?
Public ServicesPublic Goods
Ci#zens & Communi#es
Web 2.0Collabora#ve Technologies
Public Services 2.0Opportuni#es
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Discussion
1. How does this resonate with your work and perspective?
2. Gaps and opportunities for collaborative technology?
3. What area of the system is in need of intervention to take collaborative technologies to scale?
4. What are the opportunities outside the system for collaborative technology?
Sunday, 13 October 13