Download - Checking in for 1 global HR service
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2016 IHG
IHG: Checking in for 1 global HR service
Faye Frater, SVP Global HR Strategy, Systems & Services
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2016 IHG
IHG A Global Hotel Company
Workday Confidential
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2016 IHG
We have a clear purpose for our HR function
Workday Confidential
Everything we do is to bring out the best in our people to make IHG great
We do this by creating an environment to engage and equip our people to make a difference
We achieve this through developing the talent, capability, culture and organisation needed to win
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2016 IHG Workday Confidential
Hire people who have the right talent and skillsand are likely to perform like my top performers
Identify and act upon talent gaps for today and the future
Retain my best talent, anticipate potential leavers to help reduce turnover costs
Intelligent hiring
Talent readiness
Proactive retention
What does the business say it needs?
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2016 IHG
5
Our employment brand Room to be yourself
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2016 IHG
IHGs Employer Brand is making a difference
Workday Confidential
2008 2009 2010 2011 2012 2013 2014 2015 20162008
65 69
75 7679
81
8688
Our employee engagement scores (%) have been growing year after year since the survey began.
84
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2016 IHG
Weve taken IHGs Leaders on a journey to modernise HR
Workday Confidential
Previously our back office systems were old and fragmented.
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2016 IHG
Overview of HR Transformation at IHG
Workday Confidential
Workday/ADP
HR Service Delivery
HR Function
Core HR and Payroll
Talent, Performance, Compensation modules
HR shared services
Manager and employee self-service
New HR operating model
New HR service delivery model
New global HR system
New roles
New skills
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2016 IHG
Weve delivered Workday in two phases
Workday Confidential
2014 PHASE 1 2015 PHASE 2 Talent management Performance
management Advanced
compensation Bonus Merit Total reward
statement Analytics/dashboards
Job changes Benefits administration Absence Compensation changes Exit management Reporting
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Workday Confidential
22,300158
1Global HR Service
Global HR Processes
13 Months to Go-live on
Workday
Employees on Workday
>85%Of HR transactions carried out through
self-service
37 Countries across the
globe
130+Transactions every
month
IHGs journey with Workday
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2016 IHG
Weve fixed the basics with Workday then developed insights and analytics
Workday Confidential
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2016 IHG Workday Confidential
Talent Questions
Are our A players in critical roles ? Is our talent pipeline full? Where are our gaps? Are we delivering career & succession plans
for our top talent?
Organisation Health Questions
Is our labour turnover healthy? Are our payroll costs deployed appropriately to
drive revenue and profit?
Organisation Size and Shape Questions
How do we deploy headcount across the company?
Are our organisation structures healthy? To promote growth for the business AND for colleagues ?
Reward and Performance Questions
Is our performance management system helping to deliver a winning performance?
Are our best performers supporting our critical priorities ?
We developed dashboard on Workday by starting out with killer questions
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2016 IHG Workday Confidential
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2016 IHG
Self-Service has enabled new ways of working
Workday Confidential
OLD WORLD NEW WORLD
HR handles transactions, produces reports, and generates people data
Managers use Workday for transactions, reports, and people data
HR uses historical data to fix things HR uses data to diagnose problems, prevent repeats and prescribe actions
Short-term and reactive solutions Proactive long-term people planning
HR fixers/pair of hands HR up-skilled in analytics and data
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2016 IHG
So, are the business benefits being delivered?
Workday Confidential
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Workday Confidential
Greater strategic focus
Effective onboarding
40 60% reduction in manual tasks
Ready access to information
Improved workforce visibility
100% improvement in asset provisioning
True contingent visibility
Salary benchmarking, reporting structures etc.
Workday enables our HR teams to work differently
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Workday Confidential
Faster handling of calls Lower requisition time
Faster comp. change
Rapid report creation
2014(Pre WD)
2015(Post WD)
Average time to handle calls (Minutes)
44%
Centralised and agile audits
3 minutes
1 day
$$$ 2 hours
2day
1minute
1week
Faster audits as it is easier to track and trace on WD
Workday has helped drive efficiency
Chart1
9
5
Series 1
Sheet1
Series 1
900%
500%
To resize chart data range, drag lower right corner of range.
0.4444444444
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2016 IHG Workday Confidential
Automated processFixed the basics
95% satisfaction
130,000 transactions per month
transaction accuracy is at 99.9%
In summary our story so far
New Hires, Job
Changes, Terminations
Requisitions
Position Management
Quality Dashboards Out
Quality Data In
Delivered HR analytics. and focused on data accuracy
Slide Number 1IHG A Global Hotel CompanyWe have a clear purpose for our HR functionSlide Number 4Slide Number 5IHGs Employer Brand is making a differenceWeve taken IHGs Leaders on a journey to modernise HRSlide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14So, are the business benefits being delivered?Slide Number 16Slide Number 17Slide Number 18