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Chapter 6Chapter 6Chapter 6Chapter 6Working and Writing in
Teams
Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved.Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/IrwinMcGraw-Hill/Irwin
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Interpersonal Communication
Crucial for teamwork and building trust Includes multiple skills
Listening Conflict resolution Nonverbal
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Teams Interactions: Three Dimensions
Informational—focus on content: problem, data, solutions
Procedural messages—focus on methods, processes
Interpersonal—focus on people, cooperation, team loyalty
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Life Stages of Team Interactions
Formation
Coordination
Formalization
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Positive Roles in Teams
Task GoalsEvaluating
Seeking information,
opinions
Giving information,
opinions
Summ
arizi
ng
Co
ord
inatin
g
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Positive Actions in Teams
Encouraging participation
Relieving tensions Checking feelings Solving interpersonal
problems Listening actively
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Negative Actions in Teams
Blocking Dominating Clowning Overspeaking Withdrawing
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Team Leadership
Informational—create, assess ideas and text
Interpersonal—check feelings, resolve conflict, monitor process
Procedural—set agenda, keep members informed, check on assignments
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Decision-Making: Problem Solving
1. Understand what team has to deliver
2. Identify problem
3. Gather information
4. Establish criteria
5. Generate alternative solutions
6. Measure alternatives against criteria
7. Choose best solution
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Successful Student Teams
Assign specific tasks, set clear deadlines, schedule frequent meetings
Listen carefully to each other Establish proportionate work loads Develop inclusive decision-making style Listen to criticism and improve
performance Deal directly with conflicts
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Peer Pressure and Groupthink
Groupthink—tendency for teams to value agreement so highly they punish dissent
Correctives to groupthink Search for alternatives Test assumptions Protect rights of individuals to disagree
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Diverse Teams
Differences affect how people behave in teams, what they expect from teams Gender Class Race Ethnicity Age
ReligionSexual orientationPhysical ability
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Conflict Resolution
1. Make sure people involved actually disagree
2. Ensure that everyone has correct information
3. Discover needs each person is trying to meet
4. Search for alternatives
5. Repair negative feelings
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Effective Meeting Guidelines
Make purpose explicit Distribute an agenda Allow time for discussion Use omnibus motion Pay attention to people and process
as well as tasks
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