Chapter 4 – Slide 1 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©
Technology and Electronic
Communication
Chapter 4 – Slide 2 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©
Conduct efficient, productive Internet searches.
Explain the appropriate use of various transmission modes to communicate the written and spoken word effectively.
Practice netiquette.
Chapter 4 – Slide 3 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©
Chapter 4 – Section 1
The Internet is a global system that facilitates data transfer and communication services among interconnected computers called networks.
A network is two or more computers and their related devices that are connected to share resources.
Chapter 4 – Slide 4 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©
World Wide Web is a collection of web sites that uses servers (computers) to provide text and graphics. Web sites provide documents formatted in a
special script called Hypertext Markup Language (HTML). Browsers, computer software programs, provide
easy access to the World Wide Web.
Internet Terms Chapter 4 – Section 1
Chapter 4 – Slide 5 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©
Modem is a device that connects a computer to a telephone line in order to send and receive data. ISP (internet service provider) is an organization
that offers Internet access for a fee. DSL (digital subscriber line) is a permanent high-speed connection using special hardware.
Internet Terms Chapter 4 – Section 1(Continued)
Chapter 4 – Slide 6 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©
Each web site is located by its URL.
URLs consist of address parts separated by periods.
balancesheet. host computer (server)
swep.
organization
com
domain type
Uniform Resource Locator (URL)Chapter 4 – Section 1
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 7
1. Define topic; list words associated with topic.
2. Investigate and choose appropriate search engine.
3. Apply site tips to conduct search.
4. Use specific keywords.
5. Refine search, if necessary.
Internet Search StrategiesChapter 4 – Section 1
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 8
Refers to specific conditions of Internet usage
Focuses on actions that are not permitted
Acceptable Use PoliciesChapter 4 – Section 1
• Sending or displaying offensive messages or pictures
• Using another person’s password• Using obscene language• Violating copyright laws
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 9
Evaluate web sites according to these criteria:
Purpose
Authorship/Sponsorship
Currency
Content
Reliability
Web EvaluationChapter 4 – Section 1
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 10
Chapter 4 – Section 2
Electronic Mail (E-mail)
Instant Messaging (IM)
Discussion Group
Facsimile (fax) Transmission
Personal Digital Assistant (PDA)
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 11
Avoid communication barriers
Apply netiquette
Enhance professional image through format
E-mail offers convenience, efficient delivery, and cost savings. Effective e-mail messages meet these criteria:
E-mailChapter 4 – Section 2
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 12
Instant messaging is best used for brief exchanges—a thought or two at a time—that do not require privacy.
IMs have these characteristics:
Informal side of e-mail
Faster and more spontaneous than e-mail
Live
Instant Messaging (IM)Chapter 4 – Section 2
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 13
Discussion groups are online exchanges of information about topics of common interest. Users can participate in these activities:
Post messages in designated area.
Read the messages of others.
Respond to messages.
Discussion GroupChapter 4 – Section 2
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 14
Facsimile transfer is used when original document appearance and speed of delivery are important.
Exact reproduction of original document
Transmission from fax machine, computer, or Internet
Quick and convenient
Facsimile (FAX) TransferChapter 4 – Section 2
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 15
A personal digital assistant is a handheld computer with numerous features.
Runs computer programs
Accesses the Internet
Functions as cell phone or fax sender
Personal Digital Assistant (PDA)Chapter 4 – Section 2
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 16
Chapter 4 – Section 3
Telephone
Voice Mail
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 17
Chapter 4 – Section 3
Keep messages short.
Recognize body language not available.
Open with firm, welcoming greeting.
Correctly use listener’s name.
Take notes.
Listen actively.
Telephone Guidelines
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 18
Chapter 4 – Section 3
Cell Phone Etiquette
Make people the priority over phone calls.
Respect the rules of the situation.
Use phone features to avoid disruptions.
Conduct private conversations in a private place.
Focus on safety.
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 19
Chapter 4 – Section 3
Voice Mail Features
Two-way conversation is not required.
Message can be distributed to one or more receivers simultaneously.
Features may include date and time stamps, message scan, and integration with other electronic devices.
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 20
Chapter 4 – Section 4
Audioconferencing (voice only)
Videoconferencing (voice and video)
Voice recognition (conversion of voice to written words or to an action)
Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 21
Chapter 4 – Section 4
Voice Recognition
Converts spoken words into written words
Example: Dictation into a microphone for conversion into words on the computer.
Automates basic tasks (actions)
Example: Voice commands into a cell phone to call a specific phone number.