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AllRoad Needs Better Processes for Organizing and
Conducting Meetings
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• Group to determine feasibility of 3D printer.
• Tough for everyone to attend meetings.
• Time is wasted in covering past ground.
• Cell phone calls interrupt meeting.
• Not all members read group email postings.
• Interpersonal conflicts evident.
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Study Questions
Q1: What are the two key characteristics of collaboration?
Q2: What are the three criteria for successful collaboration?
Q3: What are the four primary purposes of collaboration?
Q4: What are the requirements for a collaboration information system?
Q5: How can you use collaboration tools to improve team communication?
Q6: How can you use collaboration tools to manage shared content?
Q7: Which collaboration IS is right for your team?
Q8: 2024?
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Q1: What Are the Two Key Characteristics of
Collaboration?
1. Two or more people working together to achieve a
common goal.
2. Feedback and iteration
• Cooperation lacks feedback and iteration.
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Important Characteristics of a Collaborator
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Not Important Characteristics of a Collaborator
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Guidelines for Giving and Receiving Critical Feedback
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Q2: What Are Three Criteria for Successful
Collaboration?
Criteria for judging team success:
1. Successful outcome
– “Did we do it within the time and budget allowed?”
2. Growth in team capability over time
– Develop better work processes, improve task skills,
gain knowledge, provide perspective to each other.
3. Meaningful and satisfying experience
– Recognition, rewards, camaraderie.
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Q3: What Are the Four Primary Purposes of
Collaboration?
1. Become informed
– Share data and communicate to share interpretations.
– Develop and document shared understandings.
2. Make decisions.
3. Solve problems.
4. Manage projects.
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Collaboration Needs for Decision Making
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Q4: What Are the Requirements for a Collaboration
Information System?
• Five Components of an IS for Collaboration.
• Hardware - for participating, sharing, saving group’s work.
• Software - email, text messaging, Google Drive, Microsoft
Web Apps, other tools that support collaborative work.
• Data - Project data, Project metadata.
• Procedures - usually designed by the team.
• People - know how, when to use collaboration applications.
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Requirements for Success Collaboration
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Requirements for Different Collaboration Purposes
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Q5: How Can You Use Collaboration Tools to Facilitate
Communication?
Collaboration Tools for
Communication
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Office 365
Lync
Whiteboard
Showing
Simultaneous
Contributions
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Videoconferencing Example
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Q6: How Can You Use Collaboration Tools to Share
Content?
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Collaboration Tools for Sharing Content
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Shared Content with Version Management on Google
Drive
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Available Types of Documents on Google Drive
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Document Sharing on Google Drive
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Example of Editing a Shared Document on Google
Drive
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Shared Content with Version Control
• Version control involves one or more of the following
capabilities
– User activity limited by permissions.
– Document checkout.
– Version histories.
– Workflow control.
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Microsoft SharePoint
• Large, complex, and very robust application for all types of
collaboration.
• Used by thousands of businesses, and SharePoint skills
are in high demand.
• Installed on company's Windows servers or can be
accessed over the Internet using SharePoint Online.
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Ethics Guide: I Know What’s Better, Really
You believe that Alternative
Two is vastly preferable to
Alternative One, but Leslie
believes just the opposite.
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Ethics Guide: I Know What’s Better, Really (cont'd)
• You and a co-worker, Leslie Johnson, have developed two
different alternatives for consideration.
• Leslie called away due to a family emergency, will miss
meeting.
• You believe Leslie's plan likely to cause irreparable harm to the
company, and your plan is better.
• You present your plan, but not Leslie's.
• You lead the committee supposing that Leslie supports your
plan.
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Ethics Guide: I Know What’s Better, Really (cont'd)
• Committee adopts your plan and Leslie never learns that
committee only saw your plan and not hers.
• Was your behavior ethical?
– Kant’s categorical imperative - what you ought to do,
independent of your own wants.
– Utilitarianism - morality of an act is determined by its
outcome.
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Using MIS InClass 2: Does AllRoad Parts Need
Microsoft Office? Do You?
• License cost.
• Regularly exchange Microsoft Office documents with
customers, business partners and associates, or suppliers.
• LibreOffice, Apache Open Office, and Google documents all
have differences in the way they render and edit Office
documents.
• How do you decide?
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Q7: How Can You Use Collaboration Tools
to Manage Tasks?
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UMIS To-Do List in SharePoint
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UMIS Completed Tasks in SharePoint
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Q8: Which Collaboration IS Is Right for Your Team?
Three Collaboration
Tool Sets
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Office 365 Features You Need for the Comprehensive
Toolset
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Don’t Forget Procedures and People!
• Data component is up to you.
• Your metadata for project management demonstrates your
team practiced iteration and feedback.
• Team needs to have agreement on tools usage.
• How to train team members in the use of tools.
• Need to create any special jobs or roles.
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Q9: 2024?
• Collaboration systems cheaper, easier to use, run on portable devices.
• Face-to-face meetings rare.
• Employees work at home, full time or part time.
• Corporate training online & asynchronous.
• Much less business travel.
• Travel industry focused on recreational travel.
• Conventions become virtual.
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Guide: Securing Collaboration
• Collaboration systems pose serious security risks.
• Are Cloud servers secure against:
Earthquakes? Computer crime? Disgruntled employees?
Computer viruses?
• Wireless traffic unprotected.
• Posting confidential information where unauthorized person
can see it.
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Guide: Egocentric vs. Empathetic Thinking
• Egocentric thinking • Centers on self.
• “I’m right, everyone else is wrong.”
• Empathetic thinking • “My View” is one possible interpretation.
• Take time to learn what others are thinking.
• Take time to understand the problem domain as a system.
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Ethics Guide: Egocentric vs. Empathetic Thinking
(summary)
Consider AllRoad at start of this chapter:
–What is the problem?
• Drew says Felix doesn’t come to meetings.
• Felix thinks team focused on operational cost reductions
instead of increasing sales.
• Addison thinks team should address operational cost
reductions.
• Kelly wants to focus on wasted employee time.
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Active Review
Q1: What are the two key characteristics of collaboration?
Q2: What are the three criteria for successful collaboration?
Q3: What are the four primary purposes of collaboration?
Q4: What are the requirements for a collaboration information system?
Q5: How can you use collaboration tools to improve team communication?
Q6: How can you use collaboration tools to manage shared content?
Q7: Which collaboration IS is right for your team?
Q8: 2024?
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Case Study 2: Eating Our Own Dog Food
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Case Study 2:
Eating Our Own Dog Food (cont’d)
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Using MIS 6th Edition SharePoint Development Site
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Example Email from SharePoint
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Document Library Used to Track Chapter 2 Figures
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Chapter 2 Version History
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