Changing demands -
CIOs as CEOs of IT.
NOVEMBER 2017 C O N F I D E N T I A L – N O T F O R D I S T R I B U T I O N
Computerworld Speaking Engagement –
The changing role of IT in the Digital Transformation era
30th November 2017
Grand Hyatt Melbourne
2 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
About today…
5
1 T H E 2 0 1 7
C E O G L O B A L
O U T L O O K 2
T H E F . A . N . G
/ F . A . N . A
E F F E C T 4
S E E I N G
T H R O U G H T H E
Y E S O F T H E
C E O
A P P E N D I X
3 D I S R U P T I O N
A N D F O R T U N E
T E L L I N G
D I V I S I O N A L
T H E M E S 5 C O M M U N I C A T O N 6 T H E 5 C O R E
E L E M E N T S O F
T B M 7 S U M M A R Y &
D I S C U S S I O N
3 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
The 2017 KPMG Global CEO Outlook – 11 Key Insights…
DISRUPTION AS AN
OPPORTUNITY
HEIGHTENED
UNCERTAINTY
CHANGING
GEOPOLITICAL CLIMATE
REPUTATION RISK
STRATEGIC BALANCE
EVOLUTION OF THE CEO
BATTLE FOR TALENT
HEADCOUNT
INTUITION & ANALYTICS
CYBER RESILIENCE TRUST IN A TIME OF
DISRUPTION
Managing your Business like a CEO means you need to think like a CEO…
CIOs/CDOs facing
into similar…
CEOs will look to
CIOs/CDOs to
address
Speed & Focus key to
meeting expectations
1
3
3 obvious insights….
2
4 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
Managing like a CEO is a balancing act… Many Technology Leaders strive to deliver on well considered strategies. However, for many, our environment often challenges our well thought out plans…
There isn’t a magic formula – Business objectives vary. However, one thing consistently rings true – you need highly motivated, engaged and capable people. The CEO load is to be shared…
SEV 1 / P1
EXECUTIVE
ESCALATIONS
PROJECT ISSUES
EXECUTIVE REPORTS
PEOPLE CHALLENGES
ISSUES FROM
YESTERDAY
ISSUES FROM DAY
BEFORE YESTERDAY
COMPLIANCE CHECKS
MEETINGS
MORE MEETINGS
EVEN MORE MEETINGS
“OTHER STUFF”
5 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
As the CEO of IT - are you
there to lead technology
disruption or Business Model
disruption – which is it?
6 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
CEOs want to understand what they need to do and how best technology can transform, evolve and disrupt the Business.
AI,RPA, COGNITIVE & VR, VOICE - DIFFERENTIATING
DATA & ANALYTICS – INSIGHTS TO EXTRACTING VALUE
SELF SERVICE, PERSONALISATION & IDENTITY
INNOVATION ENVIRON’TS - COMPETING
MOBILE & AGILE – ENABLING THE WORKFORCE
SECURE & TRUSTED
COLLABORATION & KNOWLEDGE - SHARING
PLATFORMS AND SOLUTIONS – SCALE & SPEED
CLOUD & IoT - LEVERAGE
1
2
3
4
5
6
7
8
9
TECHNOLOGY LEADERSHIP – ‘THE NEW NORMAL’…
- Pervasive technology ‘everything connected’
- Technology is the Business ‘everything masquerading’
- Security & Cyber management ‘everything a threat’
- Customer & End User centricity ‘everything is NPS’
- Consumption based ‘everything on demand & P4U’
- Commercial Performance ‘everything is 24/7’
- On what, where and how I choose ‘everything a choice’
“THE FANG EFFECT, APP STORES and XBOX
CHANGED THE WAY WE ENGAGE WITH
TECHNOLOGY…OUR PERSONAL EXPERIENCE
HAS SET NEW BENCHMARKS FOR OUR WORK
ENVIRONMENT”
Today, your car operates
your phone, but soon,
your phone will
completely operate your
car.
8 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
In 2007, Gartner unveiled Hype Cycle for Emerging Technologies…
Looks good. Only a few ‘technologies’ to start thinking about…
9 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
In 2009, Gartner unveiled Hype Cycle for Emerging Technologies…
Where is the ‘D’ word?....Digital….Disruption….
10 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
…3 years on, a representation of social media platforms…
11 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
In 2017, ZDNET unveiled Next Generation Technologies to watch…
ST
RA
TE
GIC
T
AC
TIC
AL
There has been a steady shift from SMAC to A.I – IoT – Digital - AR/VC - EDGE
SMAC – SOCIAL, MOBILE, ANALYTICS, CLOUD
CEOs look through a different lens…
14 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
The changing world, not everything is obvious…
15 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
The changing world, not everything is obvious…
and sometimes…you need to be able to interpret things others cannot…
17 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.
All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.
Document Classification: KPMG Confidential
Choosing how you communicate and express your understanding of the business will determine your influence…and your change agenda success rate.
Aoccdrnig to a rscheearch, it deosn’t mttaer in waht
oredr the ltteers in a wrod are, the olny iprmoetnt ti-hng
is taht the frist and lsat ltteer be at the rghit pclae. The
rset can be a total mses and you can sitll raed it wouthit
a porbelm. Yuo aer albe to wrok wtoh buisnses ledaesr
uisng mdols. Tihs is bcuseae the huamn mnid deos not
raed ervey lteter by istlef, but the wrod as a wlohe.
Amzanig huh? I sicnreceryl hpoe tihs hsa prvodied
oprputinty to cosindre othre opiotns 4 iplmnetnig
change. Al teh bset wtih yuor cahnge juoreny adn fro
taikng teh tmie 2 cosnidre...
Thank you
