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TOP 10 Learning Questions for
Chapter 8Identifying Market
Segments and Targets
Brian T. BejeranoDecember 16, 2010
Marketing Management Class of Prof. Remigio Joseph De Ungria
http://brianbejerano13.blogspot.com/
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1. What are the 4 bases for segmenting consumer markets?
A. Segments, Niches, Local Areas, IndividualsB. Demographic, Operating Variable,
Situational Factors, Personal Characteristics
C. Life Stage, Gender, Income, Social ClassD. Geographic, Demographic, Psychographic,
BehavioralE. None of the Above
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Bases for Segmenting Consumer Markets
Geographic Demographic Psychographic Behavioral
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Bases for Segmenting Consumer Markets
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Geographic – divides the market into different geographical units such as nations, states, regions, counties, cities, or neighborhoods
Demographic – divides markets into groups on the basis of variables such as age, family size, family life cycle, gender, income, occupation, education, religion, race, generation, nationality, and social class
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Bases for Segmenting Consumer Markets
Psychographic – buyers are divided into different groups on the basis of psychological / personality traits, lifestyle, or values
Behavioral – buyers are divided in groups on the basis of their knowledge of, attitude toward, use of, or response to a product
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1. What are the 4 bases for segmenting consumer markets?
A. Segments, Niches, Local Areas, IndividualsB. Demographic, Operating Variable,
Situational Factors, Personal Characteristics
C. Life Stage, Gender, Income, Social ClassD. Geographic, Demographic, Psychographic,
BehavioralE. None of the Above
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2. Under the Psychographic Segmentation, what are the four groups with higher resources?
A. Innovators, Thinkers, Achievers, Experiencer
B. Believers, Strivers, Makers, SurvivorsC. Innovators, Strivers, Achievers, MakersD. Enthusiasts, Image Seekers, Makers,
BelieversE. Traditionalist, Strivers, Believers,
Innovators
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VALS Segmentation System
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Four Groups with Higher Resources
Innovators – successful, sophisticated, active, take charge people with high self esteem
Thinkers – mature, satisfied, and reflective people who are motivated by ideals and who value order, knowledge, and responsibility
Achievers – successful, goal oriented people who focus on career and family.
Experiencer – young, enthusiastic, impulsive people who seek variety and excitement
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2. Under the Psychographic Segmentation, what are the four groups with higher resources?
A. Innovators, Thinkers, Achievers, Experiencer
B. Believers, Strivers, Makers, SurvivorsC. Innovators, Strivers, Achievers, MakersD. Enthusiasts, Image Seekers, Makers,
BelieversE. Traditionalist, Strivers, Believers,
Innovators
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3. Under the Psychographic Segmentation, what are the four groups with lower resources?
A. Believers, Strivers, Makers, Survivors
B. Innovators, Strivers, Achievers, Makers
C. Traditionalist, Strivers, Believers, Innovators
D. Innovators, Thinkers, Achievers, Experiencer
E. None of the abovehttp://
brianbejerano13.blogspot.com/
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VALS Segmentation System
http://brianbejerano13.blogspot.com/
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Four Groups with Lower Resources
Believers – conservative, conventional, and traditional people with concrete beliefs
Strivers – trendy and fun loving people who are resource constrained
Makers – practical, down to earth, self sufficient people who like to work with their hands
Survivors – elderly, passive, people who are concerned about change
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3. Under the Psychographic Segmentation, what are the four groups with lower resources?
A. Believers, Strivers, Makers, Survivors
B. Innovators, Strivers, Achievers, Makers
C. Traditionalist, Strivers, Believers, Innovators
D. Innovators, Thinkers, Achievers, Experiencer
E. None of the abovehttp://
brianbejerano13.blogspot.com/
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4. Behavioral Segmentation; Initiator, infuencer, decider, buyer, and user are roles under _____________.
A. Behavioral VariablesB. Decision RolesC. User StatusD. AttitudeE. Age and Life Cycle
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Behavioral Segmentation
Decision Roles Behavioral VariablesInitiator OccasionsInfluencer BenefitsDecider User StatusBuyer Usage RateUser Buyer Readiness
Loyalty StatusAttitude
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Decision Roles
People play five roles in a buying decision: Initiator, Influencer, Decider, Buyer, and User. e.g. Assume a wife initiates a purchase by requesting a new treadmill for her birthday. The husband may seek information from many sources, including his best friend who has a treadmill and is a key influencer in what models to consider. After presenting the alternative choices to his wife, he then purchases her preferred model which, as it turns out, ends up being used by the entire family. Different people are playing different roles, but all are crucial in the decision process and ultimate satisfaction.
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4. Behavioral Segmentation; Initiator, infuencer, decider, buyer, and user are roles under _____________.
A. Behavioral VariablesB. Decision RolesC. User RolesD. AttitudeE. Age and Life Cycle
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5. Which of the following is true?
A. Hard Core loyals can help identify the products’ strengths
B. The conversion model measures the effectiveness of consumer psychological commitment
C. Switchers are not considered group based on brand loyalty
D. Shifting loyals show no loyalty to any brand
E. None of the abovehttp://
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Loyalty Status
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Hard Core Loyals
Split Loyals
Shifting Loyals
Switchers
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Loyalty Status
Marketers usually envision four groups based on brand loyalty status:
Hard core loyals – consumers who buy only one brand all the time – helps identify the products’ strengths
Split loyals – consumers who are loyal to two or three brands – show the firm which brands are most competitive with its own
Shifting loyals – consumers who shift loyalty from one brand to another – company can learn weaknesses and attempt to correct them
Switchers – consumers who show no loyalty to any brand
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5. Which of the following is true?
A. Hard Core loyals can help identify the products’ strengths
B. The conversion model measures the effectiveness of consumer psychological commitment
C. Switchers are not considered group based on brand loyalty
D. Shifting loyals show no loyalty to any brand
E. None of the abovehttp://
brianbejerano13.blogspot.com/
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6. The conversion Model measures the strength of consumers’ _____________ to brands and their openness to change
A. Philosophical AnalogyB. Psychological CommitmentC. AttitudeD. Purchase Patterns E. Brand Loyalty
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The Conversion Model
Convertible Shallow Average Entrenched
Strongly Weakly Ambivalent Available
Unavailable Unavailable
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UsersNon-
Users
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Conversion Model
The conversion model measures the strength of consumer’s psychological commitment to brands and their openness to change. The model determines how easily a consumer can be converted to another choice; assesses commitment based on consumer attitudes towards, and satisfaction with, current brand choices.
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6. The conversion Model measures the strength of consumers’ _____________ to brands and their openness to change
A. Philosophical AnalogyB. Psychological CommitmentC. AttitudeD. Purchase Patterns E. Brand Loyalty
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7. Which of the following is True?
A. The size, purchasing power, and characteristics of the segments can be measured
B. The segments can be effectively reached and served
C. Effective programs can be formulated for attracting and serving the segments
D. The segments are conceptually distinguishable and respond differently to different marketing mix elements and programs
E. All of the above
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Effective Segmentation Criteria
Measurable Substantial Accessible Differentiable Actionable
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Effective Segmentation Criteria Measurable - The size, purchasing power, and
characteristics of the segments can be measured Substantial – the segments are enlarged and
profitable enough to serve Accessible - The segments can be effectively
reached and served Differentiable - The segments are conceptually
distinguishable and respond differently to different marketing mix elements and programs
Actionable - Effective programs can be formulated for attracting and serving the segments
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7. Which of the following is True?
A. The size, purchasing power, and characteristics of the segments can be measured
B. The segments can be effectively reached and served
C. Effective programs can be formulated for attracting and serving the segments
D. The segments are conceptually distinguishable and respond differently to different marketing mix elements and programs
E. All of the above
http://brianbejerano13.blogspot.com/
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8. We can target markets at:
A. 5 levels: demographics, behavioral, geographic, psychographic, niches
B. 4 levels: segments, niches, local areas, individuals
C. 4 levels: hard core, split loyals, switchers, shifting loyals
D. 3 levels: life stage, generation, social class
E. None of the above
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Four Levels of Micromarketing
Segments Niches Local Areas Individuals
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Four Levels of Micromarketing
We can target markets at four levels: segments, niches, local areas, and individuals. Market segments are large identifiable groups within a market. A niche is a more narrowly defined group. Globalization and the internet have made niche marketing more feasible to many. Marketers appeal to local markets through grassroots marketing for trading areas, neighborhoods, and even individual stores.
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8. We can target markets at:
A. 5 levels: demographics, behavioral, geographic, psychographic, niches
B. 4 levels: segments, niches, local areas, individuals
C. 4 levels: hard core, split loyals, switchers, shifting loyals
D. 3 levels: life stage, generation, social class
E. None of the above
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9. Which statement is true about an attractive niche?
A. Niche gains certain economies through specialization
B. Niche is fairly small but has size, profit, and growth potential
C. Customers will be willing to pay a premium that best satisfies them
D. Unlikely to attract competitorsE. All of the above
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Four Levels of Micromarketing
Segments Niches Local Areas Individuals
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Niche Marketing
A Niche is a more narrowly defined customer group seeking a distinctive mix of benefits. Marketers usually identify niches by dividing a segment into subsegments. What does an attractive Niche look like? Customers have a distinct set of needs; they will pay a premium to the firm that best satisties them; the niche is fairly small but has size, profit, and growth potential and is unlikely to attract many other competitors; and the nicher gains certain economies through specialization.
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9. Which statement is true about an attractive niche?
A. Niche gains certain economies through specialization
B. Niche is fairly small but has size, profit, and growth potential
C. Customers will be willing to pay a premium to the niche that best satisfies them
D. Unlikely to attract competitorsE. All of the above
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10. What is the ultimate level of segmentation?
A. Local MarketingB. Demographic SegmentationC. Individual Marketing D. Niche MarketingE. Segment Marketing
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Four Levels of Micromarketing
Segments Niches Local Areas Individuals
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Individual Marketing
The ultimate level of segmentation leads to “segments of one,” “customized marketing,” or “one to one marketing.” More companies now practice individual and mass customization. The future is likely to see more self marketing – wherein individual consumers take the initiative in designing products and brands
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10. What is the ultimate level of segmentation?
A. Local MarketingB. Demographic SegmentationC. Individual Marketing D. Niche MarketingE. Segment Marketing
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Reference
Reference:Marketing Management (13th Edition)Philip Kotler and Kevin Keller
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TOP 10 Learning Questions for
Chapter 8Identifying Market
Segments and Targets
Brian T. BejeranoDecember 16, 2010
Marketing Management Class of Prof. Remigio Joseph De Ungria
http://brianbejerano13.blogspot.com/