Introduction

Mogamad Gierdien - Operations Manager :

SA Commercial

2 categories:• Best Contact Centre Operational Manager -

Bronze• Best Outsourcing Partnership – Silver

Lessons

• The judges were very clear on what was required

• The level of competitiveness was intense

• Identifying and consciously appreciating key milestones achieved as a business

• Identifying improvement areas operationally

• Inspiration for our people

A Brilliant showcase for our business!

And….Our People!

Adding Credibility to our Reputation and strong PR opportunities

http://ccmg.org.za/

http://ccmg.org.za/

Automatic entry to the Call Centre World Awards!!

Tips and advice

• Prepare!

• The magic is in the detail

• What you cant measure, you cant manage

• Involve your people

• Share every moment of the process and achievement

Loud & Proud!!