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Support Staff Take Charge
Working With Mr. “Right?”
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You can get this paid by Friday, no problem,
right?
Paid by Friday...
Why didn’t I see this 6
months ago?!!!
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Support Staff Take Charge: Working With Mr. “Right?”
Objectives
• Improve Workflow
• Educate Project Managers
• Improve Business Relationships
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Support Staff Take Charge: Working With Mr. “Right?”
Methods
• Begin at the Beginning
• Manage Upwards
• Leverage What Works
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Support Staff Take Charge: Working With Mr. “Right?”
Begin at the Beginning
• ENGAGE SUPPORT STAFFat project commencement.
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Support Staff Take Charge: Working With Mr. “Right?”
Manage Upward
• EDUCATE MANGERS about processes & realistic turnaround times
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Support Staff Take Charge: Working With Mr. “Right?”
FIRST FIRST Own Your Own Your Processes...Processes...
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Support Staff Take Charge: Working With Mr. “Right?”
...THEN simplify the ...THEN simplify the explanation.explanation.
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Support Staff Take Charge: Working With Mr. “Right?”
Manage Upwards
• EDUCATE MANGERS about processes & timelines
• HIGHLIGHT BENEFITS to managers
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EDUCATED MANAGERS ARE YOUR BEST ALLIES
...so your check should
arrive in about 2 weeks.
Good to know! I had heard Mattel could be a slow
pay...
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Support Staff Take Charge: Working With Mr. “Right?”
Leverage What Works
• IDENTIFY AND EMULATE PROCESSES created by successful peers.
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By the way, that ABC
invoice will pay next
Thursday...
What would we do without
her?Right! Good
reminder...
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Support Staff Take Charge
YOU CAN DO IT - GO FORTH AND TAKE CHARGE!