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Casey ChroustExecutive Vice President
Retail Industry Leaders Association (RILA)
SUPPORTING A NETWORK OF SAFETY AND HEALTH RETAIL
LEADERS:
America’s Retail Industry
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RILA HERITAGE
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Founding Members:
RILA HISTORY
1969 1976 1986 1988 2004
Mass Retailing Institute Incorporated
Changed name to National Mass Retailing Institute (NMRI)
NMRI merged with Association of General Merchandise Chains (AGMC)
Changed name to International Mass Retail Assn. (IMRA)
Changed name to Retail Industry Leaders Association(RILA)
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RILA EXECUTIVE COMMITTEE
CHAIRMAN VICE CHAIRMAN SECRETARY
TREASURER IMMEDIATE PAST CHAIRMAN AT-LARGE
Robert NiblockChairman & CEO
Eduardo Castro-Wright Vice Chairman
Gregg Steinhafel Chairman, President & CEO
Gregory Wasson CEO & President
William RhodesChairman, President & CEO
Richard Dreiling Chairman & CEO
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THE RETAIL INDUSTRY TODAY
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Many regional discount chains became RILA’s first members, but their market share wasn’t near the department store channel, which at the time included JCPenney, Sears and other regional and national chains
CHANGES IN THE RETAIL INDUSTRY
General merchandise discounters started to decline, but these decades saw the birth and growth of the “category killer” or specialty big box stores (e.g. Home Depot, Best Buy)
By the end of this decade, only 3 national ‘discounters’ remain – Target, Wal-Mart, Kmart – but specialty big box and dollar store channel booming. This decade also saw the death of the channel specific shopper – now everyone shops everywhere.
Segments effectively irrelevant as mass retailers sell food, food retailers sell general merchandise, drug stores become convenience stores and convenience stores become food shopping destinations. Growth in online shopping with management of shoppers across channels key.
1960’s
1970-80’s
1990’s
2000’s
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COMPLETE SHIFT TO GLOBAL SOURCING
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RETAIL AS A LEADING EMPLOYER
The retail industry is the second largest industry in the U.S. It is responsible for approximately 12% of all US employment with over $3.8 trillion in sales annually.
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CHANGES IN THE RETAIL INDUSTRYRANKING BASED ON ANNUAL SALES
Retailer 1999 2009
Wal-Mart* 1 1
Costco* 10 3
The Home Depot* 4 4
Target* 7 6
Walgreen* 14 7
Lowes* 15 9
Best Buy* 21 11
Publix* 19 15
Source: STORES Magazine*RILA Member
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THE ECONOMIC LANDSCAPE
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THE ECONOMY
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THE HIGHLIGHTS
• Bright spots in certain segments and brands
• Adjusted merchandising strategies
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THE HIGHLIGHTS
• Adjusted marketing and advertising
• Incredibly heavy sales and promotions
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THE HIGHLIGHTS
• Holidays blurred and earlier than ever!
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A TURNING POINT ?
Fed Chairman Ben Bernanke
“From a technical perspective, the recession is very likely over at this point.”
Brookings Institute, 09/15/09
Improvement in Some Fundamentals
Existing home sales up, consumer spending up, personal income up, savings rate fell.
Holiday 2009 Shopping Flat
Subdued retail sales in last quarter of 2009, first quarter of 2010 set for expansion in alignment of economic recovery
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SIGN OF THE TIMES
2009 Toy of the YearZhu Zhu Pets Hamster
1996 Toy of the YearTickle Me Elmo
$30 $1500
$8 $60
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RETAILERS’ COMMITMENT TO WORKPLACE HEALTH & SAFETY
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OPEN DOOR POLICY
• Employees are able to raise any safety issues or concerns with their supervisors
• Supervisors take those comments seriously to investigate and respond quickly
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NEW HIRE ORIENTATION
• Providing all newly hired employees with safety orientation to assure compliance and minimize potential risk of injury• Using video training, tailored web tools and team seminars
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ABOVE AND BEYOND• Hazard communication and
training for all associates
• Electrical and powered equipment training for team members in warehouses or distribution centers
• Ladder and merchandise storing procedures
• Proper housekeeping to avoid slips, trips, and falls
• Food safety service training to prevent food preparation injuries and food-borne illnesses
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DEDICATED SAFETY TEAMS AND LEADERSHIP
Store Associate
Team Leader
Shipping & Receiving
Store Manager
Loss Prevention Personnel
Maintenance StaffOperations
Corporate Safety
Leadership
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INTERNAL SAFETY AUDITS
• Conduct routine internal safety audits to proactively prevent or address health and safety issues
• Thoroughly document self-assessments and use to develop best practices to help employees more safely perform any essential task within the workplace
• Proactively perform building safety inspections to prevent or address physical safety issues
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INCIDENCE RATES OF NON-FATAL OCCUPATIONAL INJURIES AND
ILLNESSES
1999 2000 2001 2002 2003 2004 2005 2006 2007 20080
1
2
3
4
5
6
7
The incidence rates represent the number of injuries and illnesses per 100 full-time workers and were calculated as: (N/EH) X 20,000 where N=number of injuries and illnesses; EH=total hours worked by all employees during the calendar year; and 200,000-base for 100 equivalent full-time workers (working 40 hours per week, 50 weeks per year)
*Source: Bureau of Labor Statistics, Workplace Injuries and illnesses in 1999-2008, http://www.bls.gov/iif/oshsum.htm
Retail Trade Total Recordable Cases
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NUMBERS OF NON-FATAL OCCUPATIONAL INJURIES AND
ILLNESSES
1999 2000 2001 2002 2003 2004 2005 2006 2007 20080
200
400
600
800
1000
1200
*Source: Bureau of Labor Statistics, Workplace Injuries and illnesses in 1999-2008, http://www.bls.gov/iif/oshsum.htm
Retail Trade Total Recordable Cases
(tho
usan
ds)
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RETAILERS WORKING TOGETHER
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RILA SAFETY APPROACH & COMMITTEES
Government
Affairs
Retail Operations
Workforce Labor
Committee
OSHA Policy
Working Group
Workplace Safety
Committee
Departments
Committees
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RILA CORE COMPETENCIES
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• Forum for over 800 loss prevention, safety and auditing executives to network
• Educational and topic-specific sessions to focus on the ever-changing retail landscape and needs
• Open forums and open table for executives to share best practices and benchmark
RILA FACILITATES LIFE-LONG LEARNING