Download - CAMERON UNIVERSITY LIBRARY LIBRARY SERVICES Fall 2009Program Quality Improvement Report 2009-20101
CAMERON UNIVERSITY LIBRARY
LIBRARY SERVICES
Fall 2009 Program Quality Improvement Report 2009-2010 1
Program actions since last assessment
Goal 1: Maintain a collection that allows students, faculty, and staff to meet most of their
information needs through library supplied materials.
1. Access to the library’s information sources has improved:
a. implementation of WorldCat Localb. addition of WebBridge
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Patron Use Trends
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Patron Use Trends – Print/Electronic
2003-2004
2004-2005
2005-2006
2006-2007
2007-2008
2008-2009
Online Database Searches
209,891 288,341 398,233 469,038 481,738 550,725
Books Shelved and Borrowed
89,260 65,876 69,437 80,037 86,657 57,813
Periodicals Shelved 14,320 9,793 6,526 6,121 2,455 1,004Full-Text Articles Viewed
164,307
E-books viewed 3,387
Program actions since last assessment presentation
Goal 2: Improve students’ ability to locate information using the online catalog, periodical
databases, and the internet, and evaluate information.
a. Scores on the Basic Library Skills Test given in Comp I Information Literacy Classes
continue to indicate a consistent improvement from pre test to post test.
b. Librarians are assessing Blackboard students taking Comp I and Comp II.
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Fall 2009 Program Quality Improvement Report 2009-2010 5
Basic Library Skills Test
Fall 2005
Spring 2006
Fall 2006
Spring 2007
Fall 2007
Spring 2008
Fall 2008
Spring2009
Pre-Test % of 100 61.13% 66.42% 69.00% 65.93% 71.90% 82.41% 72% 69%Post-test% of 100 81.79% 74.34% 80.42% 76.04% 70.75% 92.08% 81% 77%Students Assessed n/a n/a n/a n/a 116 56 70 76
Blackboard Library Test
Fall 2007
# of Students
Spring 2008
# of Students
Summer 2008
# of Students
Fall 2008
# of Students
Spring 2009
# of Students
Summer 2009
# of Students
Comp I Library Test Class Average 91.12% 8 84.62% 13 77.67% 15 84.49% 19 74.86% 11 84.74% 10Comp II Library Test Class Average n/a 11 91.14% 14 89.65% 17 93.33% 12 79.82% 11 79.60% 15CJ Reporting Class Average n/a n/a 87% 27 n/a n/a n/a n/a n/a n/a n/a n/a
c. Articles were the predominant resource cited in bibliographies analyzed. More than 50% of
articles were authoritative.
d. Students can be fooled by websites which represent themselves as periodical resources
but are shallow and lack content.
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Fall 2009 Program Quality Improvement Report 2009-2010 7
BibliographiesALL INCLUSIVE Fall
2008Spring 2009
Summer 2009
FY 08-09
Mean Percent
# of Bibliographies 0 215 0 215Total Citations 0 1181 0 1181 5.49Journal Article Citations (total) 0 546 0 546 2.54 43.26%Cited Books & E-Books owned by Cameron Library (total)
0 262 0 262 1.22 22.18%
Cited Books not owned by Cameron 0 77 0 77 0.36 6.52%Cited journals (authoritative & non-authoritative) owned by Cameron Library
0 487 0 487 2.27 41.24%
Cited authoritative journals owned by Cameron Library
0 299 0 299 1.39 25.32%
Cited non-authoritative journals owned by Cameron Library
0 188 0 188 0.87 15.92%
Cited journals not owned by Cameron Library
0 59 0 59 0.27 5.00%
Internet citations (total) 0 283 0 283 0.24 23.96%Cited authoritative Internet source 0 170 0 170 0.14 14.39%Cited non-authoritative Internet sources
0 113 0 113 0.10 9.57%
Other materials not owned (e.g. videos, software, interviews, etc.)
0 25 0 25 0.02 2.12%
Fall 2009 Program Quality Improvement Report 2009-2010 8
Goal 3. Provide an environment conducive to research and study.
a. A user survey was conducted in Spring, 2009. The 200 patrons responding rated CU Library at an overall satisfaction level of 4.2 out of 5. The
full report is available on our website.b. Changes include:
1. Alteration of library space.a. Added more study rooms and created more study space.
Fall 2009 Program Quality Improvement Report 2009-2010 9
b. Added help desk on second floor.c. Moved Interlibrary Loan to second floor.d. Created a food and drink area.
e. Added laptops, calculators and headphones for checkout.
f. Installed security cameras. g. Improved outside lighting. h. Installed new carpet.
Fall 2009 Program Quality Improvement Report 2009-2010 10
• Goal 3 Provide an environment conducive to research and study. (continued)
2. Collectionsa. Moved reference material to circulating collection.
b. Added over 9,000 books, e-books and Media items.
Fall 2009 Program Quality Improvement Report 2009-2010 11
Action plan
• Goal 1 (Collections)• 1. Implement user survey to determine patrons’
satisfaction with collections.• 2. Continue analyses of bibliographies to determine
which collections are most heavily utilized.• 3. Promote use of “Films on Demand” subscription if
subscription lease is approved.• 4. Purchase ebrary software to digitize archival
material.
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• 5. Purchase more Playaways and audit circulation thereof.
• 6. Maintain collection of textbooks; add textbooks as funds are made available.
• Goal 2 ( Instruction)• 1. Publish handouts for new editions of MLA and APA
manuals.• 2. Design and offer a library component for
University 101.
Fall 2009 Program Quality Improvement Report 2009-2010 13
• Goal 2 ( Instruction)
• 3. Improve Comp I and Comp II instruction by focusing on information literacy skills.
• 4. Provide seminar/workshop on copyright and plagiarism.
• 5. Determine if tutorials from SAILS project are appropriate for Cameron users.
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2009-2010 14
• Goal 3 (Service)• 1 Investigate the use of an information KIOSK on the
second floor.• 2. Regularize library assistance on campus at a
location other than the library. • 3. Increase availability of second floor assistance.• 4. Re-arrange stacks to better accommodate
handicapped individuals.• 5. Implement ebrary content hosting index for
University Archives digital collection. • 6. Organize HLC resource room materials as
requested.Fall 2009 Program Quality Improvement Report
2009-2010 15