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ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
In The Name of ALLAH, The Most Merciful, The Most Beneficial.
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University of Sargodha
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Presented By,
AAMIR RAZA
SADIA GUL
MARRIYUM KHALID
SAMRA WARSI
SADIA KIRAN
QALB ABBAS
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INTRODUCTION OF TELENOR
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
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TELENOR IN PAKISTAN
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Launched its mobile network in 2005
Leading in innovation techniques Capturing rural markets Mission statement Vision Core values Market share
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PURPOSE & METHODS
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
To find out the role of communication in success of Telenor
METHODS USED
Primary source• Formal interview
• Informal talk
Secondary source• Internet• Annual report• Reference books
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COMMUNICATION SKILLS
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
BASIC COMMUNICATION SKILLS• Interpersonal skills• Writing skills
ATTITUDE BUILDING SKILLS• Building confidence• Building trust• Empathy and conflict managing skills
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INTERNAL COMMUNICATON
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
UPWARD COMMUNICATION• Oral upward• Written upward
DOWNWARD COMMUNICATION• Oral downward• Written downward
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INTERNAL COMMUNICATON
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
HORIZONTAL COMMUNICATION
• Crosswise & Diagonal communication • Purpose of horizontal communication• Media for horizontal communication
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EXTERNAL COMMUNCATION
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Channels of external communication
Annual report Media advertisement Print media advertisement Through Presidents message Through services Commercial breaks Bill boards
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COMMUNICATION WITH EMPLOYEES
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Telenor uses these ways for connecting with employees.
Employee relation Reward system Compensation plan Salary packages Additional benefits/Bonus Effective performance management
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COMMUNICATION WITH CUSTOMERS
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Telenor uses these ways for connecting with customer`s.
Welcome advertisementMedia advertisement Sales & marketing Communication through packageso Telenor Doctor serviceo Telenor Pakwan serviceo Free minutes packages
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CHAIN OF COMMAND
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
PRESIDENT & CEO
DIRECTOR (FINANCE)
REGIONAL MANAGER (SOUTH)
AREA MANAGER
REGIONAL MANAGER (NORTH)
AREA MANAGER
DIRECTOR (OPERATION)
REGIONAL MANAGER (SOUTH)
AREA MANAGER
REGIONAL MANAGEER
(NORTH)
AREA MANAGER
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COMMUNICATION STYLE
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Communication in Telenor is such as,
Centralization in Telenor Decision making style Telenor human resource Recruitment policy Internal recruitment External recruitment
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FEEDBACK SYSTEM IN TELENOR
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Telenor uses two ways of getting feedback from customer`s.
Feedback cards
Online feedback
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CONCLUSION
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
Result of our work is
Role which communication plays Way of communication
Concluding our work
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QUESTIONS?
ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF
YOU MAY ASK ANY QUESTION RELATED TO OUR PRESENTATION. WE HOPE YOU ALL
WILL BE GETTING BETTER FEEDBACK FROM US.
WE ALL HERE TO ANSWER YOUR QUESTIONS.