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September 13, 2019
Building Trust Through Modern Data Management
Business-Driven Data Quality
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The Data Challenge
Keys to Building Trust
Technology Enabled Trusted Data
Digital Transformation
Next Steps
Agenda
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The Data Challenge
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• East Coast Healthcare provider
• Hundreds of Systems
• Dozens of locations
• Millions of patients
• Admission Duration
Real Life Data Quality
4
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1955Average life
expectancy for companies
75 years
2015Average life
expectancy for companies
15 years
VS
As data has increased, organizational life expectancy has decreased…
In today’s faster-paced, more competitive climate,how can organizations succeed and distance themselves?
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Driving business performance through Data Management
“Across industries, we see
organizations investing heavily
to integrate analytics
throughout their entire business
in an effort to capture a portion
of the $9.5 trillion to $15.4
trillion of value we estimate
analytics can enable globally.”
Breakaway companies scale data management and analytics by significantly outperforming in three categories:
ALIGNING ON STRATEGY
BUILDING THE RIGHT FOUNDATIONS OF DATA, TECHNOLOGIES, AND PEOPLE
CONQUERING THE LAST MILE BY EMBEDDING ANALYTICS INTO DECISION-MAKING AND PROCESSES
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Reality is that too few are breaking away
“Organizations that have data in silos have a much harder time employing a holistic management approach in which operations and tasks are optimized across the organization.”
Data is difficult to access
“As organizations accelerate their digital business efforts, poor data quality is a major contributor to a crisis in information trust and business value, negatively impacting financial performance.”
Data is not trusted
“Analytic tools are only used by 17% of employees in most organizations.”
Tools are hitting the wall
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6 Steps to Building Trust
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Executive Sponsorship
Shared Vision and Roadmap
Business Case
Organizational and Culture Change
Metrics
Technology
6 Steps to Building Trusted Data
9
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Executive Sponsorship
• Recruit a senior business executive to act as the champion, sponsor, tie breaker, and evangelist
• Data Management change disrupts the business processes, practices, and people across your company
• Change will be disruptive and filled with political landmines.
• Involvement from the top helps ensure your project can preserve its forward momentum
• Executive Sponsorship breaks ties and evangelizes the shared vision created in the roadmap
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Shared Vision and Road Map
• A clear, concise vision is a critical element for success – where you are today, where you want to be in the future, and how to get there from here
• Ensure alignment of business and technical stakeholders
• The roadmap communicates priorities, timing, and scope of the effort
• Short, focused roadmap and vision
projects have lower risk and higher return
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Business Case
• A Business Case justifies the investment required for change
• A realistic business case will win executive sponsorship and business user buy-in.
• Funding will follow, especially if your case quantifies the benefits and the costs of fixing the pain points and business problems.
Initial Year Investment and Return
Customer Investment -- 1st Year (Input Value) $750,000.00
Annualized Return (i.e., Total of all the above Cost Savings & Increased Revenue) $3,230,783.64
Monthly Savings/Return $269,231.97
Which Month (i.e., 1-12) in the first year of investment do monthly savings begin? 6
Estimated First Year Savings/Return $1,884,623.79
Return on Investment -- 1st Year 251%
Payback Period 7.8
Subsequent Years Investment and Return
2nd Year Investment (Input Value) $250,000.00
2nd Year Return $3,230,783.64
Cumulative 2 Year Investment $1,000,000.00
Cumulative 2 Year Return $5,115,407.42
Total 2 Year ROI 512%
3rd Year Investment (Input Value) $40,000.00
3rd Year Return $3,230,783.64
Cumulative 3 Year Investment $1,040,000.00
Cumulative 3 Year Return $8,346,191.06
Total 3 Year ROI 803%
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Organizational & Cultural Change
• Data Management is a change management project, not an IT project
• Stakeholders, constituents and influencers are all critical to the success of your project.
• Communicate to each stakeholder group and provide the necessary education and
• A well-constructed communications strategy, with continuous engagement, can greatly improve transparency and organizational change.
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Metrics for Measuring Success
• Metrics measure success and progress
• Metrics are tied to the Business Case
• As with business processes, your initiative must focus on continuous improvement to assure alignment with current and future requirements.
“If you can’t measure it, you can’t manage it”
Peter Drucker.
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The Right Technologies
• Business Driven Stewardship and IT collaboration
• Data Profiling, Data Integration, Data Quality
• Data Governance tools
• Master Data Management
• Workflow, hierarchy and metadata management
• Security, scalability and high performance and high availability
• Ease of use – different UIs for technical and business roles
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Technology Enabled Trust
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Align strategy and execution
Executive Management
Operational Analytics and Data Monetization
High-Level Decision-Making
High Visibility
Highest Value
Analysts and Data Scientists
Data Discovery and Advanced Analytics
Generate Insight
Non-Technical Employees
Decision Support Apps, Metrics, Alerts, and IoT
Drive Culture, Efficiency,and Performance
Business Partners Decision Portal Performance Metrics
Supply and Service Chain Optimization
Customers and Citizens
Customer Portals, e-statements, InfoGraphics
Drive Revenue, Loyalty,and Differentiation
Dashboards and Self-service Analytics
F I R E W A L L
Drive Business Performance
Streamline Operations
Optimize Supply Chain
Transform Customer Experience
Dashboards
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AI and IoT: Lipari Warehouse Management
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Visual Warehouse Facility Analytics
Real time 3D Graphic view of a warehouse gives you the ability to visualize each location, color coded depending on Warehouse attribute of your choice. You can define filters, drills downs and location-based analytics on events that matter most to you.
Near Real-Time Tracking:
▪ Weight Placement
▪ Size of Cases
▪ Cost / Damage Prone Areas
▪ Hazard Items
▪ Movement/Number of Visits
▪ Cross-Contamination
▪ Labor
▪ Congestion
▪ Top Selling Items
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Business Driven Data Management
Business-driven
Puts business-people in charge with profiling, data cleansing, remediation, and mastering
Result: Rapid cycle times that drive 18+-month projects to 6 months or less.
Promotes alignment
Drives rapid, iterative development and feedback with business and IT collaboration
Sets you up for success
More comes in the box – including built-in tools, business user portals, and best practices
Fastest time to value
Pre-built rules and models for customer, supplier, and more
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Business Driven Trusted Data
• Big Data or classic Data
• Legacy or new applications
• External or internal
• Structured or unstructured
• Human-entered or machine-generated
• Cloud or on-premises
Bring your data together
• Clean
• Accurate
• Consistent
• Integrated
• 360° view
• Real-time
• Trusted
Make it fit for purpose • Views for apps
• Data marts for analysts
• Data sources for AI
• Feeds to applications
• Data for external partners
• Right data, right place
Make it easy to consume
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• Create trusted data in your organization for operations, analytics, and AI to drive growth
• Establish trust in customer-facing applications to build engagement and loyalty
• Provide trusted data to business processes to reduce costs and increase customer satisfaction
Manage data better to improve business outcomes
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Technology Enabled Trust
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Healthcare Data Management and Analytics Solutions
OHD InsightsPrebuilt InfoApps
• Embeddable Predictive• Geospatial Visualizations• Social Determinants of Health • Ad Hoc/Discovery• Dashboards/Portals• Advanced Analytics
Omni-HealthData for Providers and Payers
• Data onboarding and Integration • Master Data Management• Comprehensive Data Quality• Enterprise Data for Clinical & Financial • Reference Data Management
WebFOCUSEnterprise Intelligence
• Pre-Built Quality Focused Applications for Advanced Analytics
• Clinical Quality• Operational Insights….
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Trusted Data Drives Better Outcomes
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Collaboration
•Public Health
•Human Services
•Hospitals
•Mental Health
Public Portals
•Education
•Engagement
•Coordination
•Transparency
Real time Analysis
•Early Identification
•Early Intervention
•Proactive Policing
Opioid Crisis Management
Data Cleansing
• Clustering Algorithms
• Enrichment and Tagging
• Match and Merge
Regulatory Compliance
• State Regulations
• Federal Regulations
• Security
Strategic Indicators
• Suspect Risk Scores
• Usage Factors
• Risk Factors
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Proactive Policing
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Actionable Data Driven
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Modern Data Management delivers trust by changing the approach to Business-driven:
• Lower cost and faster time to value
1 to 3 months vs. 12 to 18 months
• Future Proof
From blockchain to mainframe and
everything in between
• Simplified
Complete solutions for MDM
and/or Data Quality in a box
• Automated
Model-driven development lets
business own the decisions and data,
then helps IT implement the rules
• Flexible
Leave-and-layer design, in the cloud or
on premise, lets you go from the
department to the enterprise with no
“do-overs”
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Take the Challenge!
31
• Data Quality Challenge
• Analytics Challenge
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Recommendations
32
Discovery Workshop
• Meeting with business and technology stakeholders
• Align the Strategy and the Vision
• ½ day to 2 days
Roadmap Overview
•Business Case Developed
•Process and Technology Plan
•Alignment of Plan to the Vision
•Technology Acquisition
Execution
•Communication and Evangelization
•Technology Deployment
•Process Change
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#MES19
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