Download - Building a glass house baker hughes
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©2013 Software AG. All rights reserved. ©2013 Software AG. All rights reserved.
Bhavesh Joshi Director, Global Cashflow Baker Hughes
John Crupi Vice President, R&D Software AG
Dave Brooks Vice President, Solutions Intelligent Business Operations Software AG October 9, 2013
Building a Glass House Bringing Visibility to the Organization Without Bringing Down the House
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Today’s Discussion
• Set the Stage: Intelligent Business Operations
• Baker Hughes: Order To Cash Project Before / After / Benefits / Technology
• Panel Discussion: Lessons Learned & Use Cases Bringing Visibility to the Organization Without Bringing Down the House
• Ways of Getting Started (or continuing your journey)
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Real Time vs. Real Value
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Intelligent Business Operations
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What Do We Mean By Intelligent Business Operations? Measuring leading indicators increases Visibility and Agility
Financial Performance
Cycle time
Customer satisfaction
Error rate
Process cost Delivery reliability
Operational Performance gives you the What, How & Why behind the important numbers
Revenue Cash Flow
EBIT ROA
Gross Margin
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Intelligent Business Operations (IBO)
Observe Decide Act
D E C I S I O N P R O C E S S
Environment and Influencers
Data
Context Improve
Automate
Sensors Apps & Systems
Public API
SaaS APPS
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IBO Use Cases focus on Operational Decisions
Time to Decide & Act
Decision Type
Business Reviews Alliances Strategy Markets and Products Business Planning Products & Price Cost of Goods Sold Cost-Benefit Analysis Quality of Service/ Customer Satisfaction
Order & Payment Tracking Partner SLA Tracking & Mgmt Credit Approval Management Exception Management Theft Detection & Prevention Insurance Claim Processing Customer Experience Management Inventory & Asset Tracking Business Process Monitoring Dynamic Resource Management
Use
Cas
es
Years Months Weeks Days Hours Minutes Seconds
Strategic & Tactical Operational
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Business Value Track: Intelligent Business Operations Order to Cash | BAKER HUGHES
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The Project • 9 Divisions
becoming 1 company: One Baker Hughes
• Focus on the
Order to Cash process
• “Rules Before
Tools” • Enterprise level
project • Significant Change
Management • Part of BPM
journey
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Before • No global,
standard Order to Cash process
• Exceptions and discrepancies in early stages of the process resulted in significant rework and effort when it came time to invoice the customer
• Inefficiencies impacted overall Order to Cash cycle time
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After • Uniform Order to
Cash Processes around the world
• Dedicated team from Sales Ops, Finance & IT for implementation, training & change management
• Rule-based Alerts drive action
• Business Process Instrumentation monitors events across the entire process
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Project Magnitude
Note: the numbers represent key process users
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Benefits • Global standards
facilitate best practices
• Visibility &
transparency drives operational accountability
• Cross-functional personnel know when appropriate action is needed
• Streamlined process helped decrease Days Sales Outstanding by 1.5 days
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Technology • Integration points
Synch & Service XML interfaces (technology agnostic) – no direct connects
• Transport e-mail; Broker webMethods; Translation Layer SAP
• Analytic Engine monitors process-intrinsic metrics and business KPIs in real-time
• System can learn what’s “normal” by day of week and week of month
• Feeds SAP Business Objects for the dashboard
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How Do You Deliver the Right Amount of Transparency?
http://www.treehotel.se/en/location http://www.metmuseum.org/saraceno
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Panel Topics How does Operational Visibility drive behavior?
Once you move the needle, how do you make it stick?
Rules before Tools: What rules are the most
important to get right?
How do you decide “which walls should be the glass walls”?
What challenges did you face rolling out this kind of program?
What were some unexpected surprises (good ones)?
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Questions?
For further information, please contact: Bhavesh Joshi Director, Global Cashflow Baker Hughes, Inc. Phone: 281-209-7383 e-mail: [email protected]
Dave Brooks Vice President, Solutions Intelligent Business Operations Phone: 650-270-6023 e-mail: [email protected]
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