Produced by the Corporate Consultation and Research Team
February 2015
Boscombe West
Residents Survey 2014
2
Contents 1 Introduction ........................................................................................................... 1
1.1 Methodology ....................................................................................................... 1
1.2 Results................................................................................................................ 1
2 Overall satisfaction ............................................................................................... 2
3 Residents’ priorities .............................................................................................. 4
4 Service satisfaction and usage ............................................................................ 8
4.1 Keeping public land clear of litter and refuse ..................................................... 10
4.2 Refuse collection .............................................................................................. 11
4.3 Doorstep recycling ............................................................................................ 12
4.4 Local transport information ................................................................................ 13
4.5 Local bus services ............................................................................................ 14
4.6 Sport & leisure facilities ..................................................................................... 15
4.7 Libraries ............................................................................................................ 16
4.8 Museums & galleries ......................................................................................... 17
4.9 Theatres & concert halls ................................................................................... 18
4.10 Parks & open spaces ........................................................................................ 19
4.11 Seafront ............................................................................................................ 20
5 Your community .................................................................................................. 21
5.1 People from different ethnic backgrounds get on well together ......................... 22
5.2 Unpaid help ...................................................................................................... 23
6 Community safety ............................................................................................... 24
6.1 Feeling safe after dark ...................................................................................... 24
6.2 Feeling safe during the day ............................................................................... 25
7 Anti-social behaviour .......................................................................................... 27
7.1 Overall perceptions of anti-social behaviour ...................................................... 27
7.2 Noisy neighbours and loud parties .................................................................... 29
7.3 Rubbish or litter lying around ............................................................................ 29
7.4 Vandalism, graffiti and other deliberate damage ............................................... 30
7.5 People using or dealing drugs ........................................................................... 30
7.6 People being drunk or rowdy in public places ................................................... 31
7.7 Groups hanging around the streets ................................................................... 31
7.8 Untidy gardens and other private land .............................................................. 32
8 Communication ................................................................................................... 33
8.1 Boscombe Regeneration Partnership ............................................................... 34
4
8.2 Access to the internet ....................................................................................... 35
9 Health and wellbeing ........................................................................................... 36
9.1 Social contact ................................................................................................... 37
9.2 Satisfaction with life .......................................................................................... 38
10 Conclusion ........................................................................................................... 39
Appendix 1: Respondent profile ..................................................................................... 40
Appendix 2: Table of figures ........................................................................................... 41
1 Corporate Consultation & Research
1 Introduction
Bournemouth Borough Council conducted a residents‟ survey in Boscombe West in October
2014. The results are reported in this document. The survey used a similar questionnaire
and methodology to the Bournemouth Opinion Survey (BOS) which was conducted in 2012
and 2013.
As part of the Backing Boscombe campaign under the Boscombe Regeneration Partnership
the survey results allow the regeneration team to monitor Boscombe West resident‟s
perceptions about the area that they live in. The Boscombe Regeneration Team have carried
out residents‟ surveys since the 2008 Place Survey to ensure that the Partnership is
focussing on the issues that matter most to the residents, to establish baseline figures to set
targets against and to monitor changes in residents‟ perceptions over time.
1.1 Methodology
The Boscombe West residents‟ survey 2014 was a paper only survey which was issued on
8th October 2014 and closed on 21st December 2014 (with one reminder sent out on the 3rd
November). Questionnaires were sent to a random sample of 2000 residents in Boscombe
West. A total of 537 responses were received providing a response rate of 27%.
1.2 Results
The number of responses is sufficient that we can have a reasonable level of confidence in
the results. On an observed statistic of 50%, the 95% confidence interval is +/-4.1%. This
means that we can be reasonably confident that if we surveyed the whole population of
Boscombe West the result would fall between 45.9% and 54.1%.
As with the BOS, the results have been weighted by age group, gender, disability and
ethnicity.
Where applicable, the 2014 results have been compared to 2013 and 2012 BOS results for
the ward of Boscombe West.
Figures in this report are presented as a percentage of respondents who answered the
question i.e. excluding „don‟t know‟, „not applicable‟ and „no reply‟.
The percentages in this report will not always add up to 100% this can be because of
rounding or because respondents are allowed to select more than one response.
Boscombe West Residents‟ Survey 2014
2
2 Overall satisfaction
Residents were asked “Overall, how satisfied or dissatisfied are you with your local area as a
place to live.” The local area is defined as the area within 15-20 minutes‟ walk from where
you live.
Figure 1: Overall satisfaction with local area (% respondents)
BASE: All respondents excluding „don‟t know
Satisfaction with the local area has decreased slightly from 57% in 2013 to 55% in 2014 but
is within the margin of error. There has been a 10% increase in satisfaction since 2012 when
45% of respondents were satisfied with their local area as a place to live.
The percentage of respondents who are very satisfied with their local area has more than
halved when compared to previous years. However the percentage of respondents who are
dissatisfied with the local area has gradually decreased from one third in 2012 (33%) to
around one quarter (26%) in 2014.
15
30
23 24
9 14
43
14 17
12 6
49
19 18
8 0
10
20
30
40
50
60
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
2012 2013 2014
3 Corporate Consultation & Research
Figure 2: Satisfaction with local area (% satisfied)
BASE: Varied as labelled
Respondents aged 55 and over are more likely to be satisfied with their local area as a place
to live whilst those aged 35 to 44 are least satisfied. There were no significant differences in
satisfaction for gender, disability and ethnicity. There were also no significant differences
between different religious beliefs or sexual orientation.
43
50
53
53
53
54
55
55
56
56
56
57
61
65
0 10 20 30 40 50 60 70
35 - 44 years (90)
16 - 24 years (69)
Non-white BME (50)
Disability (52)
White BME (106)
Female (223)
No Disability (438)
All respondents (494)
45 - 54 years (67)
Male (266)
White British (334)
25 - 34 years (144)
55 - 64 years (52)
65+ years (67)
Boscombe West Residents‟ Survey 2014
4
3 Residents’ priorities
Residents were asked which things are most important in making somewhere a good place
to live. They were asked to identify up to five issues from a list of twenty as well as having
the option to tick an „other‟ box.
The top five things that respondents identified as being the most important in making
somewhere a good place to live has remained unchanged since 2012. The level of crime
remains number one with nearly three quarters of respondents identifying this as important
(74%). The importance of affordable decent housing and parks and open spaces have
increased by 6% and 7% respectively. Other issues that have seen a significant change in
the last two years are job prospects which has decreased in importance by 6% and the level
of pollution and sports and leisure facilities which have increased by 5% and 7%
respectively.
Table 1: Things making somewhere a good place to live (% selected as one of top 5)
Things that are most important in making somewhere a good place to live
2014 2012 % change
The level of crime 74% 72% 2%
Clean streets 58% 59% -1%
Affordable decent housing 45% 39% 6%
Parks and open spaces 43% 36% 7%
Shopping facilities 37% 36% 1%
Health services 32% 30% 2%
Access to nature 27% 26% 1%
Public transport 25% 27% -2%
Job prospects 24% 30% -6%
Road and pavement repairs 18% 17% 1%
Wage levels and local cost of living 18% 14% 4%
Cultural facilities (e.g. libraries, museums) 17% 17% 0%
Education provision 14% 13% 1%
The level of pollution 14% 9% 5%
Sports and leisure facilities 14% 7% 7%
The level of traffic congestion 13% 14% -1%
Facilities for young children 13% 10% 3%
Activities for teenagers 11% 12% -1%
Community activities 11% 8% 3%
Race relations 5% 3% 2%
BASE: All respondents excluding „don‟t know‟
Affordable decent housing is more important to respondents who have lived in the local area
for one to two years (69% of whom selected this in their top five) compared to those who
have lived there for less than one year (45%) and those who have lived there for more than
two years (41% on average). The importance of affordable decent housing decreases with
the age of respondents.
The main „other‟ issues that respondents identified as being important were having less
rehab centres and people with drug and alcohol issues, better parking and safety of
pedestrians.
5 Corporate Consultation & Research
Residents were also asked which things they thought most needed improving in the local
area. Once again, they were asked to identify up to five issues from a list of twenty as well
as having the option to tick an „other‟ box.
The top five things that respondents identified as most needing improvement has remained
unchanged since 2012. The level of crime, clean streets and affordable decent housing are
the top three issues identified as being the most important and most in need of improving.
The level of crime remains number one with four fifths of respondents identifying this as
needing improvement (80%) which is an increase of 13% when compared to 2012. Job
prospects is still in the top five of things that need improving but the percentage of
respondents identifying this issue has decreased by 7%.
Table 2: Things that most need improving (% selected as one of top 5)
Things that are most in need of improvement in your local area
2014 2012 % change
The level of crime 80% 67% 13%
Clean streets 54% 51% 3%
Affordable decent housing 38% 38% 0%
Road and pavement repairs 32% 34% -2%
Job prospects 24% 31% -7%
The level of traffic congestion 24% 19% 5%
Wage levels and local cost of living 21% 20% 1%
Shopping facilities 19% 20% -1%
Activities for teenagers 17% 20% -3%
Sports and leisure facilities 16% 11% 5%
Community activities 12% 10% 2%
Parks and open spaces 11% 7% 4%
Cultural facilities (e.g. libraries, museums) 9% 10% -1%
Facilities for young children 8% 8% 0%
Health services 6% 8% -2%
The level of pollution 6% 7% -1%
Race relations 6% 2% 4%
Public transport 5% 7% -2%
Education provision 4% 7% -3%
Access to nature 4% 3% 1%
BASE: All respondents excluding „don‟t know‟
Females are more likely than males to identify crime levels as most needing improvement
(86% of females compared to 74% of males). The percentage of respondents identifying
road and pavements repairs as most needing improvement increases with age.
The main „other‟ issue that respondents identified as most needing improvement was having
less rehab centres and tackling the issues of drugs and alcohol in the Boscombe area.
Boscombe West Residents‟ Survey 2014
6
The graph below shows the things that respondents see as important plotted against the
things that they see as most in need of improvement.
Figure 3: Importance vs. Improvement (% respondents)
BASE: All respondents excluding „don‟t know‟
A The level of crime K Wage levels and local cost of living
B Clean streets L Cultural facilities
C Affordable decent housing M Education provision
D Parks and open spaces N The level of pollution
E Shopping facilities O Sports and leisure facilities
F Health services P The level of traffic congestion
G Access to nature Q Facilities for young children
H Public transport R Activities for teenagers
I Job prospects S Community activities
J Road and pavement repairs T Race relations
When respondents‟ perceptions of importance and improvement are plotted against each
other, four segments are created which can help inform priorities for improvement. The four
segments are as follows:
Segment 1: Things respondents see as most in need of improvement and as most important
The level of crime
Clean streets
Affordable decent housing
A
B
C
D
E
F G H
I
J
K
L
M N
O
P
Q
R
S
T
0
10
20
30
40
50
60
70
80
90
0 10 20 30 40 50 60 70 80
Imp
rove
me
nt
Important
Segment 3
Segment 1
Segment 2
Segment 4
7 Corporate Consultation & Research
Segment 2: Things respondents see as important but are not priorities for improvement
Shopping facilities
Parks and open spaces
Health services
Access to nature
Segment 3: Things ranked below average importance but are above average in needing
improvement
Road and pavement repairs
The level of traffic congestion
Job prospects
Wage levels and local cost of living
Segment 4: Things which are ranked below average importance and improvement
Activities for teenagers
Sports and leisure facilities
Community activities
Cultural facilities
Facilities for young children
Race relations
The level of pollution
Education provision
Public transport
Boscombe West Residents‟ Survey 2014
8
4 Service satisfaction and usage
The majority of services have seen a decrease in satisfaction since 2013 and 2012. Some
are within the margin error but the biggest decreases have been in satisfaction with theatres
and concert halls which has decreased by 25% since 2013 and museums and galleries
which has decreased by 26%. Satisfaction with each service is reported in more detail later
in this section.
Figure 4: Satisfaction with Council services (% satisfied)
BASE: All respondents excluding don‟t know
92
83
76
71
70
68
64
53
44
44
25
88
79
78
81
74
72
65
65
55
69
51
93
78
79
80
68
75
80
66
45
72
47
0 10 20 30 40 50 60 70 80 90 100
Seafront
Local bus services
Parks and open spaces
Refuse collection
Libraries
Local transport information
Doorstep recycling
Keeping public land clear of litter & refuse
Sport/leisure facilities
Theatres/concert halls
Museums/galleries
2012 2013 2014
9 Corporate Consultation & Research
Overall usage of the majority of council services has remained fairly consistent and the
majority of increases or decreases in the last year fall within the margin of error. However,
the use of libraries has decreased from 67% in 2013 to 57% in 2014 and the use of theatres
and concert halls has decreased from 64% in 2013 to 58% in 2014 (although usage of
theatres and concert halls is back to a similar level as it was in 2012).
Figure 5: Usage of Council services (% used in the last twelve months)
BASE: All respondents excluding don‟t know
98
95
88
82
64
58
57
47
98
94
90
82
62
64
67
44
97
90
93
90
72
56
70
49
0 10 20 30 40 50 60 70 80 90 100
Seafront
Parks and open spaces
Local bus services
Local transport information
Sport/leisure facilities
Theatres/concert halls
Libraries
Museums/galleries
2012 2013 2014
Boscombe West Residents‟ Survey 2014
10
4.1 Keeping public land clear of litter and refuse
Just over half of respondents (53%) are satisfied with keeping public land clear of litter and
refuse. This is a decrease of 12% when compared to the 65% who were satisfied in 2013.
The level of dissatisfaction has increased by 7%, from 21% in 2013 to 28% in 2014.
Figure 6: Keeping public land clear of litter and refuse (% respondents)
BASE: All respondents excluding don‟t know
Respondents from non-white black and minority ethnic (BME) groups, those aged 65 and
over and those with disabilities are more satisfied with keeping land clear of litter and refuse,
whilst those aged between 25 and 44 are the least satisfied.
Figure 7: Satisfaction with keeping public land clear of litter and refuse (% satisfied)
BASE: Varied as labelled
53
65
66
19
14
9
28
21
25
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
46
47
51
52
52
52
53
54
57
59
59
60
62
64
0 10 20 30 40 50 60 70
35 - 44 years (88)
25 - 34 years (146)
Female (217)
White BME (104)
No Disability (430)
White British (326)
All respondents (483)
Male (261)
55 - 64 years (49)
16 - 24 years (66)
45 - 54 years (66)
Disability (48)
65+ years (62)
Non-white BME (48)
11 Corporate Consultation & Research
4.2 Refuse collection
Just over seven in ten respondents (71%) are satisfied with refuse collection. This is a
decrease of 10% when compared to the 81% who were satisfied in 2013. Dissatisfaction has
increased by 4% since 2013 but this is within the margin of error.
Figure 8: Refuse collection (% respondents)
BASE: All respondents excluding don‟t know
Satisfaction levels are fairly consistent across different demographic groups with the
exception of respondents aged 25 to 34 who are significantly less satisfied and those aged
16 to 24 and 65 years and over who are significantly more satisfied.
Figure 9: Satisfaction with refuse collection (% satisfied)
BASE: Varied as labelled
71
81
80
13
8
10
15
11
10
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
59
69
71
71
71
72
72
72
72
73
73
74
78
84
0 10 20 30 40 50 60 70 80 90
25 - 34 years (140)
White BME (100)
Female (214)
No Disability (426)
All respondents (480)
White British (326)
Male (262)
55 - 64 years (50)
Non-white BME (49)
45 - 54 years (66)
Disability (51)
35 - 44 years (89)
16 - 24 years (67)
65+ years (64)
Boscombe West Residents‟ Survey 2014
12
4.3 Doorstep recycling
Following a significant decrease in satisfaction with doorstep recycling in 2013, levels have
remained consistent in 2014.
Figure 10: Doorstep recycling (% respondents)
BASE: All respondents excluding don‟t know
Respondents aged 35 to 45 and those aged 65 and over are most satisfied with doorstep
recycling whilst those aged 16 to 34 and those aged 45 to 54 are least satisfied.
Figure 11: Satisfaction with doorstep recycling (% satisfied)
BASE: Varied as labelled
64
65
80
21
18
10
15
17
10
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
57
58
58
61
63
63
64
64
65
66
66
66
70
77
0 10 20 30 40 50 60 70 80
45 - 54 years (62)
25 - 34 years (138)
16 - 24 years (65)
Female (203)
White British (301)
Disability (45)
No Disability (403)
All respondents (451)
Non-white BME (49)
White BME (96)
Male (244)
55 - 64 years (46)
65+ years (52)
35 - 44 years (84)
13 Corporate Consultation & Research
4.4 Local transport information
Just over two thirds of respondents (68%) are satisfied with local transport information.
Although this represents a slight decrease in satisfaction, the level of dissatisfaction has also
decreased by over 50%, from 14% in 2013 to 6% in 2014. Just over four fifths of
respondents (82%) have used local transport information in the last twelve months which is
consistent with 2013 results. Service users are more likely to be from younger age groups
and to live in rented accommodation.
Figure 12: Local transport information (% respondents)
BASE: All respondents excluding don‟t know
White British respondents are significantly less satisfied than respondents from white BME
backgrounds. Respondents aged 65 and over are most satisfied whilst those aged 45 to 54
are least satisfied. Retired respondents are more satisfied than those who are employed.
Figure 13: Satisfaction with local transport information (% satisfied)
BASE: Varied as labelled
68
72
75
26
14
14
6
14
12
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
56
64
64
67
68
68
68
68
68
69
70
75
80
81
0 10 20 30 40 50 60 70 80 90
45 - 54 years (60)
White British (297)
35 - 44 years (86)
25 - 34 years (138)
Female (199)
Disability (42)
No Disability (402)
All respondents (448)
Male (246)
Non-white BME (47)
55 - 64 years (45)
16 - 24 years (64)
65+ years (49)
White BME (99)
Boscombe West Residents‟ Survey 2014
14
4.5 Local bus services
Just over four fifths of respondents (83%) are satisfied with local bus services which is a
slight increase compared to 2013 and 2012. Dissatisfaction has decreased by over 50%,
from 15% in 2013 to 6% in 2014. Nearly nine in ten respondents (88%) have used local bus
services in the last twelve months which is fairly consistent with 2013. Service users are
more likely to live in rented accommodation.
Figure 14: Local bus services (% respondents)
BASE: All respondents excluding don‟t know
Respondents from non-white BME groups are significantly less satisfied than respondents
from white BME backgrounds. As with local transport information, respondents aged 65 and
over are most satisfied whilst those aged 45 to 54 are least satisfied and retired respondents
are more satisfied than those who are employed.
Figure 15: Satisfaction with local bus services (% satisfied)
BASE: Varied as labelled
83
79
78
11
6
15
6
15
7
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
70
73
79
80
80
83
83
83
84
85
85
88
91
92
0 10 20 30 40 50 60 70 80 90 100
Non-white BME (50)
45 - 54 years (63)
35 - 44 years (85)
Female (208)
16 - 24 years (65)
White British (310)
No Disability (408)
All respondents (461)
Disability (49)
25 - 34 years (140)
Male (249)
55 - 64 years (47)
White BME (96)
65+ years (57)
15 Corporate Consultation & Research
4.6 Sport & leisure facilities
Over two fifths of respondents (44%) are satisfied with sport and leisure facilities which is a
decrease of 11% when compared to 2013. Just under two thirds of respondents (64%) have
used sport and leisure facilities in the last twelve months which is fairly consistent with 2013.
Service users are least likely to be those aged 65 and over and retired.
Figure 16: Satisfaction with sport and leisure facilities (% respondents)
BASE: All respondents excluding don‟t know
Respondents at the youngest and oldest end of the age spectrum are most likely to be
satisfied with sport and leisure facilities whilst those aged between 35 and 64 are least
satisfied.
Figure 17: Satisfaction with sport and leisure facilities (% satisfied)
BASE: Varied as labelled
44
55
45
31
27
26
25
18
30
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
38
39
40
40
41
44
44
44
44
45
45
48
49
54
0 10 20 30 40 50 60
55 - 64 years (43)
45 - 54 years (62)
35 - 44 years (83)
Female (199)
Disability (43)
Non-white BME (48)
White British (289)
All respondents (443)
White BME (101)
No Disability (396)
25 - 34 years (141)
Male (240)
16 - 24 years (63)
65+ years (46)
Boscombe West Residents‟ Survey 2014
16
4.7 Libraries
Seven in ten respondents (70%) are satisfied with libraries which is a slight decrease
compared to 2013 but is within the margin of error. Dissatisfaction has also decreased with a
higher proportion of respondents remaining neutral in their response. The proportion of
respondents using libraries in the last twelve months has decreased by 10%, from 67% in
2013 to 57% in 2014. Library users are more likely to be females, those aged 65 and over
and those who are unemployed, retired or economically inactive.
Figure 18: Satisfaction with libraries (% respondents)
BASE: All respondents excluding don‟t know
As with satisfaction with sport and leisure facilities, respondents at the youngest and oldest
end of the age spectrum are most likely to be satisfied. Males, respondents from non-white
BME groups and those aged between 35 and 54 are least satisfied.
Figure 19: Satisfaction with libraries (% satisfied)
BASE: Varied as labelled
70
74
68
23
16
16
7
9
16
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
60
64
65
65
66
69
69
70
70
72
75
76
85
86
0 10 20 30 40 50 60 70 80 90
35 - 44 years (86)
45 - 54 years (61)
Non-white BME (49)
Male (230)
25 - 34 years (131)
55 - 64 years (47)
White British (295)
All respondents (437)
No Disability (389)
Disability (44)
White BME (88)
Female (202)
16 - 24 years (55)
65+ years (52)
17 Corporate Consultation & Research
4.8 Museums & galleries
Satisfaction with museums and galleries has more than halved, from 51% in 2013 to 25% in
2014. However, not all of this decrease can be apportioned to an increase in dissatisfaction
as there has also been a significant increase in those who give a neutral response; nearly
half of respondents, the highest across all services. Just under half of respondents (47%)
have used museums and galleries in the last twelve months which is broadly consistent with
previous years.
Figure 20: Satisfaction with museums and galleries (% respondents)
BASE: All respondents excluding don‟t know
Overall, respondents in the older age groups are generally more satisfied with museums and
galleries than those in the younger age groups. Respondents from non-white BME groups
are significantly less satisfied than those from white BME backgrounds. Respondents who
are retired are more satisfied than those from other economic groups.
Figure 21: Satisfaction with museums and galleries (% satisfied)
BASE: Varied as labelled
25
51
47
46
33
20
29
16
33
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
15
17
18
21
23
24
24
25
26
27
30
33
41
42
0 10 20 30 40 50
25 - 34 years (127)
16 - 24 years (53)
Non-white BME (47)
35 - 44 years (78)
Male (225)
White British (279)
No Disability (371)
All respondents (409)
55 - 64 years (45)
Female (182)
White BME (79)
Disability (37)
45 - 54 years (59)
65+ years (44)
Boscombe West Residents‟ Survey 2014
18
4.9 Theatres & concert halls
Satisfaction with theatres and concert halls has decreased significantly from 69% in 2013 to
44% in 2014. Just over one fifth of respondents (22%) are dissatisfied and around one third
(34%) are neutral. Almost three fifths of respondents (58%) have used theatres and concert
halls in the last twelve months which is a decrease of 6% when compared to 2013 but more
consistent with usage levels in 2012. Users of theatres and concert halls are least likely to
be those aged 16 to 24, those in social rented accommodation and those from other white
groups.
Figure 22: Satisfaction with theatres and concert halls (% respondents)
BASE: All respondents excluding don‟t know
Respondents aged 65 and over are most satisfied with theatres and concert halls.
Respondents with a disability are significantly more satisfied than those without a disability
and females are more satisfied than males.
Figure 23: Satisfaction with theatres and concert halls (% satisfied)
BASE: Varied as labelled
44
69
72
34
22
17
22
9
11
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
33
34
39
42
42
43
43
44
44
48
48
52
56
61
0 10 20 30 40 50 60 70
35 - 44 years (80)
25 - 34 years (130)
Male (232)
No Disability (386)
White BME (84)
Non-white BME (46)
55 - 64 years (47)
White British (292)
All respondents (427)
16 - 24 years (55)
Female (192)
Disability (39)
45 - 54 years (62)
65+ years (50)
19 Corporate Consultation & Research
4.10 Parks & open spaces
Just over three quarters of respondents (76%) are satisfied with parks and open spaces.
This figure has remained fairly consistent over the last two years. Usage of parks and open
spaces remains high at 95%.
Figure 24: Satisfaction with parks and open spaces (% respondents)
BASE: All respondents excluding don‟t know
Respondents aged 65 and over are most satisfied with parks and open spaces.
Respondents without a disability are more satisfied than those with a disability and females
are more satisfied than males.
Figure 25: Satisfaction with parks & open spaces (% satisfied)
BASE: Varied as labelled
76
78
79
12
12
7
12
11
14
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
71
72
73
75
75
75
75
76
76
77
77
79
82
88
0 10 20 30 40 50 60 70 80 90
35 - 44 years (90)
Disability (50)
16 - 24 years (67)
25 - 34 years (146)
Male (261)
Non-white BME (49)
55 - 64 years (51)
White British (325)
All respondents (484)
No Disability (429)
White BME (105)
Female (217)
45 - 54 years (66)
65+ years (58)
Boscombe West Residents‟ Survey 2014
20
4.11 Seafront
Satisfaction with the seafront has increased with more than nine in ten respondents satisfied
with the seafront. More significantly, the proportion of respondents who are very satisfied
with the seafront has increased from 50% in 2012 and 51% in 2013 to 60% in 2014. Use of
the seafront remains extremely high with 98% of respondents using the seafront in the last
twelve months.
Figure 26: Satisfaction with seafront (% respondents)
BASE: All respondents excluding don‟t know
Satisfaction with the seafront is fairly consistent across all demographic groups.
Figure 27: Satisfaction with seafront (% satisfied)
BASE: Varied as labelled
92
88
93
5
5
4
3
7
3
0% 20% 40% 60% 80% 100%
2014
2013
2012
Satisfied Neutral Dissatisfied
89
90
91
91
91
92
92
92
93
93
94
95
95
95
0 10 20 30 40 50 60 70 80 90 100
45 - 54 years (66)
16 - 24 years (68)
Male (261)
Non-white BME (50)
55 - 64 years (51)
No Disability (433)
White BME (103)
All respondents (486)
White British (329)
65+ years (63)
25 - 34 years (143)
35 - 44 years (91)
Female (222)
Disability (49)
21 Corporate Consultation & Research
5 Your community
Over half of respondents (55%) say that they feel they belong to their local area. This is a
slight increase of 3% when compared to the 52% of respondents saying they feel they
belong to their local area in 2013 but is within the margin of error. The current level is fairly
consistent with 2012 when 56% of respondents felt they belonged to the local area.
Figure 28: How strongly do you feel you belong to your local area? (% respondents)
BASE: All respondents excluding don‟t know
Residents aged 16 to 24 are far less likely to feel they belong to the local area than those
aged 65 and over. Respondents who have lived in the local area for ten years or more are
also more likely to feel they belong as are those who are retired (though this is probably
linked to age).
Figure 29: Sense of belonging to local area (% belonging)
BASE: Varied as labelled
19
37
25
20
14
38
30
19
11
44
27
18
0
5
10
15
20
25
30
35
40
45
50
Very strongly Fairly strongly Not very strongly Not at all strongly
2012 2013 2014
46
52
53
53
54
55
55
56
57
58
58
58
61
69
0 10 20 30 40 50 60 70
16 - 24 years (67)
35 - 44 years (83)
Female (219)
White British (327)
25 - 34 years (146)
No Disability (432)
All respondents (487)
45 - 54 years (67)
Non-white BME (50)
White BME (105)
Male (263)
55 - 64 years (52)
Disability (51)
65+ years (66)
Boscombe West Residents‟ Survey 2014
22
5.1 People from different ethnic backgrounds get on well together
Over half of respondents (54%) agree that people from different ethnic backgrounds get on
well together which is fairly consistent with previous years although the proportion of
respondents who definitely agree has decreased by 6% since 2012. Almost one quarter of
respondents (23%) gave a neutral response to this question. The proportion of respondents
who disagree with this question has decreased by 5% since 2013.
Figure 30: To what extent do you agree or disagree that your local area is a place where people from different ethnic backgrounds get on well together? (% respondents)
BASE: All respondents excluding don‟t know, „too few people in local area‟ and „all the same ethnic background‟
Females are significantly less likely than males to agree that people from different ethnic
backgrounds get on well together. Respondents from white BME backgrounds are more
likely to agree than white British and non-white BME respondents. Respondents with no
religious beliefs are more likely to agree than respondents with religious beliefs.
Figure 31: Different ethnic backgrounds get on well together (% agree)
Base: Varied as labelled
18
38
19 16
9 11
41
21 18
10 12
42
23
15 8
0
10
20
30
40
50
Definitely agree
Tend to agree Neither agree nor disagree
Tend to disagree
Definitely disagree
2012 2013 2014
41
50
50
51
53
54
54
54
54
55
56
56
58
64
0 10 20 30 40 50 60 70
Female (191)
Non-white BME (43)
65+ years (61)
45 - 54 years (64)
White British (290)
35 - 44 years (76)
No Disability (382)
All respondents (434)
Disability (48)
25 - 34 years (123)
16 - 24 years (56)
55 - 64 years (49)
White BME (97)
Male (239)
23 Corporate Consultation & Research
5.2 Unpaid help
A question about unpaid help was introduced in 2013. Overall, the proportion of respondents
who have given unpaid help to groups, clubs or organisations in the last 12 months has
decreased from 36% in 2013 to 28% in 2014. The proportion of respondents who give
unpaid help as an individual has increased by 4% as has the proportion of respondents who
haven‟t given any unpaid help in the last twelve months.
Figure 32: Overall, about how often over the last 12 months have you given unpaid help to any groups, clubs or organisations? (% respondents)
BASE: All respondents excluding don‟t know
Respondents from non-white BME groups are significantly more likely than any other group to give unpaid help to groups, clubs or organisations. Those least likely to give help are respondents aged 65 and over and those with a disability.
Figure 33: Unpaid help to groups, clubs or organisations (% given help in last twelve months)
BASE: Varied as labelled
13 8 15 13
51
9 7 12 17
55
0
10
20
30
40
50
60
At least once a week
Less than once a week but at least
once a month
Less often I give unpaid help as an individual
only
I have not given any
unpaid help at all
2013 2014
19
19
21
24
25
26
27
28
28
30
32
33
35
51
0 10 20 30 40 50 60
65+ years (61)
Disability (45)
45 - 54 years (62)
White British (315)
25 - 34 years (131)
Male (249)
White BME (92)
No Disability (405)
All respondents (452)
Female (200)
55 - 64 years (48)
16 - 24 years (64)
35 - 44 years (84)
Non-white BME (42)
Boscombe West Residents‟ Survey 2014
24
6 Community safety
Not surprisingly people feel significantly safer during the day than they do after dark.
Feelings of safety after dark and during the day have decreased since 2013. The largest
decrease has been in the proportion of respondents who feel safe after dark which has
decreased from one third (33%) in 2013 to just over one fifth (22%) in 2014.
Figure 34: Perceptions of safety (% feel safe)
BASE: All respondents excluding don‟t know
6.1 Feeling safe after dark
The proportion of respondents who feel very safe after dark has decreased significantly
since 2012 and currently stands at just 2%. However, the proportion of respondents who feel
very unsafe after dark has decreased since 2012.
Figure 35: Feelings of safety in local area after dark (% respondents)
BASE: All respondents excluding don‟t know
30
71
33
72
22
65
0
10
20
30
40
50
60
70
80
Safe after dark Safe during the day
2012 2013 2014
15 15 17
19
34
3
30
13
27 27
2
19 17
30 30
0
5
10
15
20
25
30
35
40
Very safe Fairly safe Neither safe nor unsafe
Fairly unsafe Very unsafe
2012 2013 2014
25 Corporate Consultation & Research
There is a wide variation between the different demographic groups in feelings of safety after
dark. Most notably, males are over twice as likely as females to feel safe after dark.
Respondents from non-white BME backgrounds feel safer after dark than white respondents.
Feelings of safety after dark increase with age but this may be due to the frequency of going
out after dark (i.e. younger people are more likely to be out after dark more often than older
people).
Figure 36: Feelings of safety in local area after dark (% feel safe)
BASE: Varied as labelled
6.2 Feeling safe during the day
Although the proportion of respondents feeling safe during the day has decreased by 7% in
2014, there has not been an increase in the proportion of respondents feeling unsafe during
the day. Instead there has been an increase in the proportion of respondents given a neutral
response to this question.
Figure 37: Feelings of safety in local area during the day (% respondents)
BASE: All respondents excluding don‟t know
12
14
15
17
20
21
22
22
25
29
30
34
34
37
0 10 20 30 40
Female (222)
16 - 24 years (69)
25 - 34 years (146)
White BME (104)
No Disability (436)
White British (334)
All respondents (493)
35 - 44 years (91)
45 - 54 years (66)
65+ years (65)
Male (266)
Disability (52)
Non-white BME (50)
55 - 64 years (50)
27
44
16 10 3
19
52
14 11 3
15
50
21
12 2
0
10
20
30
40
50
60
Very safe Fairly safe Neither safe nor unsafe
Fairly unsafe Very unsafe
2012 2013 2014
Boscombe West Residents‟ Survey 2014
26
There isn‟t such a wide variation between demographic groups feeling safe during the day
as there is after dark. The largest differences are respondents aged 65 and over feeling
significantly safer during the day than all other age groups and males feeling significantly
safer during the day than females.
Figure 38: Feelings of safety in local area during the day (% feel safe)
BASE: Varied as labelled
59
60
62
62
63
64
65
65
65
66
66
69
71
80
0 10 20 30 40 50 60 70 80 90
Female (224)
45 - 54 years (67)
16 - 24 years (70)
35 - 44 years (90)
Non-white BME (50)
25 - 34 years (146)
White BME (105)
No Disability (440)
All respondents (496)
White British (336)
55 - 64 years (51)
Disability (51)
Male (267)
65+ years (66)
27 Corporate Consultation & Research
7 Anti-social behaviour
The Boscombe West residents‟ survey identified seven different types of anti-social
behaviour and asked respondents how much of a problem each of those behaviours are in
their local area. Six of these indicators (all except „untidy gardens and other private land‟)
are used by the Crime Survey for England & Wales to measure anti-social behaviour.
Scores are allocated according to how big a problem the respondent perceives for each
indicator, and the scores are combined to give an overall score.
The Boscombe West residents‟ survey uses a similar methodology1. Combining the scores
for the six indicators from the Crime Survey for England & Wales, the highest possible score
is 18 and scores of 10 or more indicate a high perception of anti-social behaviour.
7.1 Overall perceptions of anti-social behaviour
The proportion of respondents who feel that there is a problem with anti-social behaviour has
increased across all types of behaviour since 2013 with the exception of „noisy neighbours or
loud parties‟ which has decreased by 5%. The most significant increase is the proportion of
respondents who consider people using or dealing drugs is a problem. This has increased
by 9% with nine in ten respondents (90%) considering this a problem. This is consistent with
levels in 2012.
Figure 39: Perception of anti-social behaviour (% a problem)
BASE: All respondents excluding don‟t know
1 The Crime Survey for England & Wales includes a seventh indicator, ‘burned out cars and other vehicles’
which is not captured in the residents’ survey so results are not directly comparable.
29
37
47
54
59
82
90
34
29
42
50
54
80
81
32
36
41
47
62
82
89
0 10 20 30 40 50 60 70 80 90 100
Noisy neighbours or loud parties
Untidy gardens or other privately owned land
Vandalism, graffiti and other deliberate damage
Rubbish or litter lying around
Groups hanging around the streets
People being drunk or rowdy in public places
People using or dealing drugs
2012 2013 2014
Boscombe West Residents‟ Survey 2014
28
The proportion of respondents who have a high perception of anti-social behaviour
(combined score of ten or more) has increased by 11% since 2013 with almost three fifths of
respondents (58%) now perceiving high levels of anti-social behaviour. Conversely, recent
crime figures show a 7% overall reduction in crime in the local area compared to the same
period last year and a 6% reduction in anti-social behaviour.
Figure 40: Perception of anti-social behaviour (% high perception)
BASE: All respondents excluding don‟t know
Respondents from non-white BME backgrounds are least likely to have a high perception of
anti-social behaviour as are respondents at either ends of the age spectrum. Females are
more likely than males to perceive high levels of anti-social behaviour. Respondents who
have lived in the local area for less than a year are significantly less likely to perceive high
levels of anti-social behaviour whilst those in social rented accommodation are more likely to
perceive high levels.
Figure 41: High perception of anti-social behaviour (% respondents)
BASE: Varied as labelled
51 47
58
0
10
20
30
40
50
60
70
2012 2013 2014
47
50
52
54
57
58
58
58
59
59
59
60
62
64
0 10 20 30 40 50 60 70
Non-white BME (49)
65+ years (56)
16 - 24 years (68)
Male (256)
55 - 64 years (48)
White BME (103)
No Disability (424)
All respondents (474)
White British (320)
45 - 54 years (64)
Disability (46)
25 - 34 years (145)
Female (214)
35 - 44 years (91)
29 Corporate Consultation & Research
7.2 Noisy neighbours and loud parties
Respondents most likely to feel there is a problem with noisy neighbours and loud parties
are those with disabilities and those aged 35 to 54 whilst respondents at either end of the
age spectrum and those from non-white BME backgrounds are least likely to perceive it as a
problem.
Figure 42: Problem with noisy neighbours & loud parties (% problem)
BASE: Varied as labelled
7.3 Rubbish or litter lying around
Respondents aged 16 to 24 and those from non-white BME backgrounds are least likely to
feel there is a problem with rubbish or litter lying around whilst those aged 55 to 64 are most
likely to feel it is a problem.
Figure 43: Problem with rubbish or litter lying around (% problem)
BASE: Varied as labelled
20
21
21
28
28
28
29
29
29
30
30
35
35
36
0 10 20 30 40
65+ years (59)
Non-white BME (50)
16 - 24 years (68)
Male (254)
White BME (100)
No Disability (420)
All respondents (472)
25 - 34 years (141)
Female (215)
55 - 64 years (50)
White British (319)
45 - 54 years (65)
35 - 44 years (89)
Disability (49)
48
48
50
51
53
53
54
54
55
55
55
56
58
61
0 10 20 30 40 50 60 70
Non-white BME (48)
16 - 24 years (70)
35 - 44 years (91)
White BME (105)
Male (262)
45 - 54 years (65)
No Disability (435)
All respondents (486)
65+ years (59)
Female (221)
Disability (49)
White British (329)
25 - 34 years (147)
55 - 64 years (52)
Boscombe West Residents‟ Survey 2014
30
7.4 Vandalism, graffiti and other deliberate damage
Respondents from non-white BME backgrounds are significantly less likely to perceive a
problem with vandalism and graffiti than respondents from white backgrounds. Respondents
aged 16 to 24 perceive higher levels of vandalism and graffiti than any other age group and
females feel it is more of a problem than males.
Figure 44: Problem with vandalism & graffiti (% problem)
BASE: Varied as labelled
7.5 People using or dealing drugs
Respondents from non-white BME backgrounds and those with disabilities are slightly less
likely to perceive people using or dealing drugs as a problem whilst respondents from white
BME backgrounds are most likely to perceive it as a problem.
Figure 45: Problem with people using or dealing drugs (% problem)
BASE: Varied as labelled
29
38
44
44
46
47
47
47
48
48
50
51
51
55
0 10 20 30 40 50 60
Non-white BME (48)
35 - 44 years (90)
Male (255)
65+ years (58)
Disability (49)
No Disability (416)
All respondents (469)
55 - 64 years (47)
White BME (100)
45 - 54 years (65)
White British (319)
Female (210)
25 - 34 years (143)
16 - 24 years (63)
81
86
88
88
88
89
90
90
90
90
90
92
92
95
0 10 20 30 40 50 60 70 80 90 100
Non-white BME (46)
Disability (48)
Male (253)
65+ years (55)
16 - 24 years (67)
45 - 54 years (65)
No Disability (414)
All respondents (466)
55 - 64 years (46)
White British (315)
25 - 34 years (139)
35 - 44 years (90)
Female (209)
White BME (99)
31 Corporate Consultation & Research
7.6 People being drunk or rowdy in public places
Older respondents are less likely than younger respondents to perceive a problem with
people being drunk or rowdy in public places. Females are more likely to perceive a problem
with drunk and rowdy behaviour than males whilst respondents from all BME backgrounds
are more likely to perceive it as a problem than white British respondents.
Figure 46: Problem with people being drunk or rowdy in public places (% problem)
BASE: Varied as labelled
7.7 Groups hanging around the streets
Female respondents and those from non-white BME backgrounds are most likely to perceive
a problem with groups hanging around the streets whilst males and respondents aged 65
and over are least likely to perceive it as a problem.
Figure 47: Problem with groups hanging around the streets (% problem)
BASE: Varied as labelled
68
75
77
77
78
80
82
82
84
86
88
89
91
92
0 10 20 30 40 50 60 70 80 90 100
65+ years (57)
55 - 64 years (51)
Male (259)
45 - 54 years (64)
White British (324)
Disability (47)
No Disability (430)
All respondents (482)
16 - 24 years (68)
25 - 34 years (147)
Female (219)
White BME (105)
35 - 44 years (91)
Non-white BME (48)
52
54
56
57
57
59
59
59
60
61
62
64
66
66
0 10 20 30 40 50 60 70
65+ years (56)
Male (261)
Disability (49)
White British (323)
25 - 34 years (146)
45 - 54 years (66)
No Disability (426)
All respondents (479)
16 - 24 years (65)
55 - 64 years (50)
White BME (103)
35 - 44 years (91)
Female (215)
Non-white BME (49)
Boscombe West Residents‟ Survey 2014
32
7.8 Untidy gardens and other private land
There are wide variations between demographic groups as to the extent to which untidy
gardens are a problem. Overall, older age groups perceive untidy gardens as a more of a
problem than younger age groups. White British respondents are around twice as likely to
perceive untidy gardens as a problem than respondents from all BME backgrounds.
Respondents who own their property and those living in houses are more likely to perceive
untidy gardens as a problem than those in rented accommodation and those living in flats.
Figure 48: Problem with untidy gardens or other private land (% problem)
BASE: Varied as labelled
20
23
27
35
36
36
37
37
38
39
40
40
45
50
0 10 20 30 40 50 60
Non-white BME (48)
White BME (98)
16 - 24 years (64)
Female (209)
25 - 34 years (138)
35 - 44 years (89)
No Disability (417)
All respondents (467)
65+ years (57)
Male (254)
Disability (47)
55 - 64 years (50)
White British (317)
45 - 54 years (66)
33 Corporate Consultation & Research
8 Communication
The proportion of respondents who think that the Council acts on concerns of local residents
either a great deal or a fair amount has been decreasing over the last few years, from 65%
in 2012 to 47% in 2014. Over half of respondents now feel that the Council doesn‟t act on
concerns of local residents very much, if at all.
Figure 49: To what extent do you think Bournemouth Borough Council acts on the concerns of local residents? (% respondents)
BASE: All respondents excluding don‟t know
Respondents aged 65 and over are significantly more likely than any other group to feel that
the Council acts on concerns of local residents a great deal or a fair amount. Respondents
with disabilities are also more likely to feel this is the case. Respondents aged 16 to 34 are
least likely to feel that the Council acts on concerns of local residents.
Figure 50: Bournemouth Borough Council acts on the concerns of local residents (% a great deal/a fair amount)
BASE: Varied as labelled
16
49
31
4 9
48
36
7 4
43 46
7 0
10
20
30
40
50
60
A great deal A fair amount Not very much Not at all
2012 2013 2014
38
42
46
46
47
47
47
48
48
49
49
50
54
63
0 10 20 30 40 50 60 70
16 - 24 years (49)
25 - 34 years (113)
White BME (89)
45 - 54 years (55)
Female (165)
All respondents (408)
No Disability (359)
Male (238)
White British (274)
Non-white BME (41)
35 - 44 years (81)
55 - 64 years (44)
Disability (45)
65+ years (61)
Boscombe West Residents‟ Survey 2014
34
8.1 Boscombe Regeneration Partnership
A question was introduced in 2013 asking respondents whether they have heard of any of
the work being done by the Boscombe Regeneration Partnership to improve Boscombe. The
proportion of respondents who have heard of work being done by the Partnership has
improved significantly, from less than half of respondents (44%) in 2013 to just over two
thirds (67%) in 2014.
Figure 51: Have you heard of any of the work being done by the Boscombe Regeneration Partnership to improve Boscombe? (% respondents)
BASE: All respondents excluding don‟t know
Respondents aged 35 to 44 are much more likely to have heard of work being done by the
Partnership than any other group. Respondents from other white backgrounds and those
aged 16 to 34 are least likely to have heard. The proportion of respondents who have heard
of work being done by the Partnership increases with the length of time they have lived in
the local area. Respondents living in houses are much more likely than those living in flats to
have heard of work being done to improve the local area.
Figure 52: Work being done by Boscombe Regeneration Partnership (% heard)
BASE: Varied as labelled
44
56
67
33
0
10
20
30
40
50
60
70
80
Yes No
2013 2014
52
58
59
63
65
66
67
68
69
70
72
73
73
80
0 10 20 30 40 50 60 70 80 90
White BME (81)
25 - 34 years (123)
16 - 24 years (58)
Disability (51)
45 - 54 years (65)
Female (196)
All respondents (452)
No Disability (396)
Male (252)
White British (323)
55 - 64 years (50)
Non-white BME (44)
65+ years (63)
35 - 44 years (88)
35 Corporate Consultation & Research
8.2 Access to the internet
Overall, 91% of respondents have access to the internet with just over four fifths (81%)
having access to the internet at home. There has been a significant increase in the
proportion of respondents who have access to the internet via a mobile phone or tablet
device, from over one third (37%) in 2012 to nearly two thirds (62%) in 2014.
Figure 53: How, if at all, respondents access the internet (% respondents)
BASE: All respondents excluding don‟t know *The library category was added in 2014
Respondents aged 65 and over and those with disabilities are least likely to have access to
the internet at home. Respondents who are retired are also less likely to have access to the
internet but this is probably linked to age rather than employment status.
Figure 54: Access to the internet (% who have access)
BASE: Varied as labelled
77
30 37
10 11
74
30
41
12 6
81
44
10
62
8 1 0
10 20 30 40 50 60 70 80 90
At home At work or a place of learning
At a library*
Via mobile phone or
tablet device
I don't use the internet
Other
2012 2013 2014
65
69
81
89
90
91
91
92
93
95
95
97
98
100
0 10 20 30 40 50 60 70 80 90 100 110
Disability (53)
65+ years (66)
55 - 64 years (53)
White British (340)
Male (270)
45 - 54 years (68)
All respondents (408)
Non-white BME (50)
Female (225)
No Disability (442)
35 - 44 years (91)
16 - 24 years (70)
White BME (106)
25 - 34 years (147)
Boscombe West Residents‟ Survey 2014
36
9 Health and wellbeing
Almost eight out of ten respondents (79%) describe their health as „very good‟ or „good‟,
which is a significant increase compared to previous years when around two thirds of
respondents described their health as „very good‟ or „good‟. Just 4% of respondents now
describe their health as „bad‟ or „very bad‟.
Figure 55: How is your health and wellbeing in general? (% respondents)
BASE: All respondents
Respondents aged 55 and over and those with a disability are less likely to describe their
health and wellbeing as good. Respondents from non-white BME backgrounds are less likely
than white respondents to have good health and wellbeing. Respondents in social rented
accommodation report lower health and wellbeing than those living in private rented and
those who own their own home. Respondents with no religion describe having better health
and wellbeing than those with religious beliefs.
Figure 56: Health and wellbeing (% good/very good)
BASE: Varied as labelled
37
29
21
11 2
31 33
21
14
1
36
43
17
3 1
0
10
20
30
40
50
Very good Good Fair Bad Very bad
2012 2013 2014
26
62
66
68
73
76
78
78
79
79
80
86
88
95
0 10 20 30 40 50 60 70 80 90 100
Disability (52)
Non-white BME (49)
55 - 64 years (53)
65+ years (66)
35 - 44 years (91)
45 - 54 years (68)
16 - 24 years (70)
Female (226)
All respondents (499)
White British (339)
Male (269)
No Disability (443)
White BME (106)
25 - 34 years (147)
37 Corporate Consultation & Research
9.1 Social contact
Over eight out of ten respondents (83%) have sufficient social contact. The proportion of
respondents having as much social contact as they want has increased significantly, from
46% in 2013 to 58% in 2014. Just 3% of respondents in 2014 say they have little social
contact and feel socially isolated compared to over 10% in previous years.
Figure 57: Which of the following statements best describes your social situation? (% respondents)
BASE: All respondents
Respondents aged 16 to 34 are more likely to have adequate social contact than other age
groups. Respondents with a disability are significantly less likely than those without a
disability to say they have adequate social contact with people. Respondents in social rented
accommodation and those who are economically inactive are also less likely to have
adequate social contact with people.
Figure 58: Social contact (% at least adequate social contact)
BASE: Varied as labelled
50
26
13 12
46
25
16 13
58
25
14 3 0
10
20
30
40
50
60
70
I have as much social contact as I
want with people I like
I have adequate social contact with
people
I have some social contact with
people but not enough
I have little social contact with
people and feel socially isolated
2012 2013 2014
64 77 78
81 81 81 82 83 83 84 85 86 87 88
0 10 20 30 40 50 60 70 80 90 100
Disability (54) 45 - 54 years (68) 35 - 44 years (90)
Non-white BME (50) Female (225)
White BME (105) 65+ years (66)
55 - 64 years (52) All respondents (498)
White British (338) Male (268)
No Disability (439) 25 - 34 years (147)
16 - 24 years (70)
Boscombe West Residents‟ Survey 2014
38
9.2 Satisfaction with life
A question about satisfaction with life was introduced in 2013. Respondents were asked to
rate their life on a scale of 1 to 10. The proportion of respondents rating their life as 7 or
more has increased significantly, from 57% in 2013 to 68% in 2014. The proportion of
respondents rating their life as 4 or less has decreased from almost one fifth (18%) in 2013
to one in ten (10%) in 2014.
Figure 59: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (% respondents)
BASE: All respondents
Respondents with a disability and those aged 35 to 64 are less likely to rate their lives as 7
or more out of ten. Respondents from non-white BME backgrounds are less likely than white
respondents to rate their lives as 7 or more out of ten. Respondents in social rented
accommodation and those who are unemployed or economically inactive are less likely to be
satisfied with their lives whilst those who are married are more likely to be satisfied.
Figure 60: Current life satisfaction (% 7 or more out of 10)
BASE: Varied as labelled
3 4 6 5
15
9
20
24
10
3 1 1 4 4
9 12
19
30
11 8
0
5
10
15
20
25
30
35
1 2 3 4 5 6 7 8 9 10
2013 2014
42 57
59 63 64
68 68 69 69 70 71 72
75 80
0 10 20 30 40 50 60 70 80 90
Disability (53) 35 - 44 years (89) 45 - 54 years (68) 55 - 64 years (53)
Non-white BME (50) Female (226)
All respondents (499) White British (340) 16 - 24 years (70)
Male (268) White BME (103)
No Disability (441) 65+ years (67)
25 - 34 years (147)
39 Corporate Consultation & Research
10 Conclusion
Overall findings show that the main decline in results have been in the areas of:
Litter and refuse
Sport and leisure facilities
Museums and galleries
Theatre and concert halls
Safety during the day and after dark
Overall perception of anti-social behaviour
Bournemouth Council acting on concerns of local residents
The following areas have seen a significant improvement in results:
Noisy neighbours and loud parties being a problem
Awareness of work being done by the Partnership
Health and wellbeing
Social contact
Satisfaction with life
Although there has been a decline in the proportion of respondents feeling safe in the local
area and an increase in perceptions of anti-social behaviour, this could partly be accounted
for by the increased awareness of local issues. There has been a significant increase in the
proportion of people who have heard of the work being done by the Boscombe Regeneration
Partnership. It could be inferred that by hearing about work being done by the partnership,
people are also likely to hear about what the issues in the local area are and this would lead
to increased perceptions of problems in the area and subsequent feelings of safety. This
inference is supported by the finding that people who have lived in the local area for less
than a year are less likely to have heard of work being done by the partnership and are
significantly less likely to perceive high levels of anti-social behaviour.
Recent crime figures show a reduction in crime and anti-social behaviour in Boscombe West
compared to the same period last year but this is not reflected in respondents‟ perceptions of
anti-social behaviour and feelings of safety.
To help more fully understand the results of the Boscombe West residents‟ survey, it is
recommended that further research and engagement is carried out with local residents. In
addition, the Bournemouth Opinion Survey is being carried out later in 2015. The results
from the BOS will help to inform the Partnership as to whether there continues to be a
downward trend in some of the Boscombe West results as well as allowing comparisons to
Bournemouth overall.
Boscombe West Residents‟ Survey 2014
40
Appendix 1: Respondent profile
Weighted Unweighted
Gender Male 270 219
Female 226 295
Age 16 – 24 years 70 29
25 – 34 years 147 99
35 – 44 years 91 87
45 – 54 years 68 83
55 – 64 years 53 97
65+ years 67 125
Disability Yes 54 115
No 443 390
Ethnicity White British 341 405
White BME 106 81
Non-white BME 50 25
Religion No religion 195 167
Christian 255 301
Other 27 26
Sexual Orientation Heterosexual 399 403
All other sexual orientations 57 59
Accommodation Owned / buying 186 221
Social rented 35 47
Private rented 252 228
Children 17 and under None 371 406
One 84 67
Two 26 31
Three or more 10 8
Adults 18 and over One 231 273
Two 225 202
Three or more 33 29
Employment In employment 336 286
Unemployed 24 21
Retired 67 124
Economically inactive 65 83
41 Corporate Consultation & Research
Appendix 2: Table of figures
Figure 1: Overall satisfaction with local area (% respondents) ............................................. 2
Figure 2: Satisfaction with local area (% satisfied) ............................................................... 3
Figure 3: Importance vs. Improvement (% respondents) ...................................................... 6
Figure 4: Satisfaction with Council services (% satisfied) ...................................................... 8
Figure 5: Usage of Council services (% used in the last twelve months) ............................... 9
Figure 6: Keeping public land clear of litter and refuse (% respondents) ............................. 10
Figure 7: Satisfaction with keeping public land clear of litter and refuse (% satisfied) .......... 10
Figure 8: Refuse collection (% respondents) ....................................................................... 11
Figure 9: Satisfaction with refuse collection (% satisfied) .................................................... 11
Figure 10: Doorstep recycling (% respondents)................................................................... 12
Figure 11: Satisfaction with doorstep recycling (% satisfied) ............................................... 12
Figure 12: Local transport information (% respondents) ...................................................... 13
Figure 13: Satisfaction with local transport information (% satisfied) ................................... 13
Figure 14: Local bus services (% respondents) ................................................................... 14
Figure 15: Satisfaction with local bus services (% satisfied) ................................................ 14
Figure 16: Satisfaction with sport and leisure facilities (% respondents) .............................. 15
Figure 17: Satisfaction with sport and leisure facilities (% satisfied) .................................... 15
Figure 18: Satisfaction with libraries (% respondents) ......................................................... 16
Figure 19: Satisfaction with libraries (% satisfied) ............................................................... 16
Figure 20: Satisfaction with museums and galleries (% respondents) ................................. 17
Figure 21: Satisfaction with museums and galleries (% satisfied) ....................................... 17
Figure 22: Satisfaction with theatres and concert halls (% respondents) ............................. 18
Figure 23: Satisfaction with theatres and concert halls (% satisfied) ................................... 18
Figure 24: Satisfaction with parks and open spaces (% respondents) ................................. 19
Figure 25: Satisfaction with parks & open spaces (% satisfied) .......................................... 19
Figure 26: Satisfaction with seafront (% respondents)......................................................... 20
Figure 27: Satisfaction with seafront (% satisfied) ............................................................... 20
Figure 28: How strongly do you feel you belong to your local area? (% respondents) ......... 21
Figure 29: Sense of belonging to local area (% belonging)................................................. 21
Figure 30: To what extent do you agree or disagree that your local area is a place where
people from different ethnic backgrounds get on well together? (% respondents) ............... 22
Figure 31: Different ethnic backgrounds get on well together (% agree) ............................. 22
Figure 32: Overall, about how often over the last 12 months have you given unpaid help to
any groups, clubs or organisations? (% respondents) ......................................................... 23
Figure 33: Unpaid help to groups, clubs or organisations (% given help in last twelve
months) ............................................................................................................................... 23
Figure 34: Perceptions of safety (% feel safe) .................................................................... 24
Figure 35: Feelings of safety in local area after dark (% respondents) ............................... 24
Figure 36: Feelings of safety in local area after dark (% feel safe) ..................................... 25
Figure 37: Feelings of safety in local area during the day (% respondents) ........................ 25
Figure 38: Feelings of safety in local area during the day (% feel safe) .............................. 26
Figure 39: Perception of anti-social behaviour (% a problem) ............................................ 27
Figure 40: Perception of anti-social behaviour (% high perception) .................................... 28
Figure 41: High perception of anti-social behaviour (% respondents) ................................. 28
Figure 42: Problem with noisy neighbours & loud parties (% problem) ............................... 29
Figure 43: Problem with rubbish or litter lying around (% problem)...................................... 29
Figure 44: Problem with vandalism & graffiti (% problem) .................................................. 30
Boscombe West Residents‟ Survey 2014
42
Figure 45: Problem with people using or dealing drugs (% problem) .................................. 30
Figure 46: Problem with people being drunk or rowdy in public places (% problem) .......... 31
Figure 47: Problem with groups hanging around the streets (% problem) .......................... 31
Figure 48: Problem with untidy gardens or other private land (% problem) ......................... 32
Figure 49: To what extent do you think Bournemouth Borough Council acts on the concerns
of local residents? (% respondents) .................................................................................... 33
Figure 50: Bournemouth Borough Council acts on the concerns of local residents (% a great
deal/a fair amount) .............................................................................................................. 33
Figure 51: Have you heard of any of the work being done by the Boscombe Regeneration
Partnership to improve Boscombe? (% respondents).......................................................... 34
Figure 52: Work being done by Boscombe Regeneration Partnership (% heard) ............... 34
Figure 53: How, if at all, respondents access the internet (% respondents) ......................... 35
Figure 54: Access to the internet (% who have access) ...................................................... 35
Figure 55: How is your health and wellbeing in general? (% respondents) .......................... 36
Figure 56: Health and wellbeing (% good/very good) .......................................................... 36
Figure 57: Which of the following statements best describes your social situation? (%
respondents) ....................................................................................................................... 37
Figure 58: Social contact (% at least adequate social contact) ............................................ 37
Figure 59: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (%
respondents) ....................................................................................................................... 38
Figure 60: Current life satisfaction (% 7 or more out of 10) ................................................. 38
Table 1: Things making somewhere a good place to live (% selected as one of top 5) ........ 4
Table 2: Things that most need improving (% selected as one of top 5) ............................... 5