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Beat the ClockSolving for Contingent Talent Sourcing Challenges
Karen Feeney, MSHR, SHRM-SCPSr. HR Operations Mgr. & HR Consultant
Children’s Hospital of Philadelphia
Kelly DugganVice President of Implementations
RightSourcing
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2RightSourcing Confidential Information
CHOP Video
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“It’s About the Kids”
Karen FeeneySr. HR Operations Mgr. & HR Consultant, CHOP
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U.S. Ambassador to France?
Kelly DugganVP of ImplementationsRightSourcing
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RightSourcing Highlights
Average Cost Savings
5%-15%
RightSourcing Confidential Information
▪ Supplier Funded | 20,000+ IT Positions Filled Annually
▪ $7.2+ Billion in Managed Spend
▪ Vendor-Neutral = Broadest Access to Talent
▪ Expertise Supporting Clinical & Non-Clinical Labor
▪ Tailored Service Delivery Model
▪ Easy-to-Use Technology & Workforce Analytics
▪ Risk Mitigation: Successful TJC & DNV audits400,000+ ICs Successfully Screened
RightSourcing provides consultative services and industry leading analytics to help healthcare organizations procure and manage their contingent workforce.
Top Vendor-Neutral MSP
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Who will care for your family?
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The Challenge: Managing Growth vs. ‘Gig’ at CHOP Since 2013
3%Patient Volume
Average Patient Volume Increase Year-Over-Year
Average FTE Hiring Increase Year-Over-Year
FTE Growth
4%
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The Challenge: Managing Growth vs. ‘Gig’
3.1 years (Millennials) vs.
7.8 years (All FTE)
Millennials Top U.S. Voluntary Turnover Groups
Average Tenure at CHOP CHOP Employs Twice That Many
25% of U.S. Workforce are Millennials
1 in 3 want Freelance “Gigs” for Flexibility
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Millennials Impacting Healthcare IT Workforce
In 2015, Millennials Surpassed GenXers as Largest Generation in Labor ForceBy 2025, 75% of the Workforce will be Comprised of Millennials
85%
of millennials would prefer to telecommute full-time and
seek flexible work options for more work-life balance
want to work flexibly and still be on track for a promotion
3 in 4 Millennials
1 in 4 Millennials
intend to stay at their organization for a year or less
44%85%
of millennials say, if given the choice, they expect to leave
their current employers in the next two years
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Playbook: 3 Workforce Planning Considerations
Talent Cost Security
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Playbook: Workforce Planning Considerations | Talent
Talent
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Workforce Planning Consideration: Sourcing Efficiency
Cost for clearance processing and tracking to CHOP for FTE in FY 2017 was over $1M (average $250 per direct hire) and waiting time to start readiness typically >2 weeks.
Time, Expectations and Cost May Make or Break You
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Workforce Planning Consideration: The War for Talent – David vs. Goliath
Nation's 1st Hospital Exclusively for Care of Children
Committed to Providing Breakthrough Experiences:
13,000+ FTEAn Additional 20%+ Contracted
FTETurnover Less than 1 year = 18%Average Time-to-Fill = 70 Days
“David”
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Workforce Planning Consideration: The War for Talent – David vs. Goliath
33%
50%
Talent Shortage
Healthcare Industry
Healthcare US job Growth by 2024Largest Sector
Jobs Unfilled in 2016
▪ 45,000+ Primary Care Physicians,
▪ 46,000+ Surgeons & Medical Specialists
▪ Technology Skills Gap 50%+
“Goliath”
Costing
$160B
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15RightSourcing Confidential Information
Workforce Planning Opportunities
where to expandthe workforce
forecast upcoming need, recommend where, when, and how to hire
36% of companies currently incorporate CW planning into strategic workforce planning
with an additional 51% planning to seriously explore it within the next two years. – WF Solutions Buyers Survey 2017
Opportunities to Expand?
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Build a Partnership | Introduce an MSP
RightSourcing recognized as largest, most-tenured healthcare MSP (not a staffing company!)
Provides industry-recognized consultative services to help
healthcare organizations procure and manage contingent workers
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VMS: Easy-to-Use Technology
▪ Desktop, Tablet, Mobile, Wearable
▪ Customizable by Client
▪ Secure, Electronic Document Storage for Worker Credentials
▪ Shift Scheduling
▪ Manager Dashboards with Analytics
▪ Timekeeping & Invoicing
▪ Onsite Service Team for Expertise & Training
Ranked #1 for Contingent Workforce Management and
Analytics
Gold CEO World Award Winner in “Best Products”
Category
Best Product of the Year: Supply Chain Management
Solution
2017 Forrester
Wave Report2017 Critical
Capabilities Report
Highest evaluations for product usability and
vendor support
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Fully Leverage MSP and VMS
Single MSAfor all Vendors
OnboardingOptimization
ContractorCompliance
RequisitionOversight
AutomatedTime/Expense
RFIAutomation
VendorManagement
Consolidated Invoicing
MarketIntelligence
Worker CredentialsAudits
Best Practices
StrategicAnalytics
Staffing Supplier
Strategy
Planning
Staffing Suppliers& Volunteers
Independent Contractors
Statement of Work
MSP+
VMS
Improve Worker Quality | Mitigate Risks | Increase Efficiencies | Reduce Costs
Wo
rkforce
Op
timizatio
n
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Playbook: Workforce Planning Considerations | Cost
Cost
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Cost Savings | Strategic Levers
Market-Leading Competitive Rate Intelligence
Actionable Analytics
Self-Sourcing Focus
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Contingent Workforce Management (CWM)
▪ Implemented MSP as a Strategic Long-Term Plan
▪ FY 2017: Contingent Labor Spend $23M+ Supporting Gross Revenue Generation $5B+ Saved 10% of Total Contingent Labor Spend Fully Utilizing MSP Services
▪ FY 2018: $187k Saved Just in Negotiated Rates for Staff Augmentation
▪ Reduced Time-to-Fill by up to 50%
▪ Improved Selected Talent Diversity 20%+
▪ HRO Today Recognized Karen’s Transformative Work in the Program with 2018 Talent Acquisition Leader of the Year (Healthcare) Award
SCORING WINS:
CASE STUDY
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Case Study | Scoring Wins | Financial Stewardship
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Case Study | Statement of Work (SOW)
▪ Client Received a SOW for a Windows Migration Program
▪ Client Used RightSourcing to Source & Manage the SOW Process
▪ Enhanced IT Supplier Relationships
▪ Continued Cost Savings as Client Included additional SOW in MSP Program
$2.8M in Savings Achieved
on the Project
Deconstructed Rate = $101/hr
New Bill Rate = $24.42/hr
SOW Management
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Playbook: Workforce Planning Considerations | Security
Security
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Security | Credentialing and Compliance Services
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Security | Top Challenges for Health Executives in 2018
Strategy, Analytics &Metrics TeamExpertise in Healthcare Analytics
+Wand Discovery Dashboard
Wand VMS TechnologyBest-in-class Technology
+ White Hat Hacking
Wand Mobile AppBest-in-class Technology
+World-Class Product Development Team
DATA ANALYTICS CYBERSECURITY MOBILE TECHNOLOGY
SolutionSolutionSolution
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CWM Consideration – Build Branding
To get where you're going, you must
know where they're coming from.
Vendor Rep
Consultant
Contractor
Temp
Payrollee
Contingent Workforce
Align all staffing activity visibly:
Brand & Centralize the Program.
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CWM Winning Game Plan
Think B.I.G.
Never Underestimate the POWER of a Temp!
Build centralized CWM solution, branding, and partnerships to gain time-sensitive yardage
Invest in CWM option to posting “in kind” direct hire FTE roles
Go the distance fully leveraging CWM plan before the clock runs out
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Questions? Feedback?
Kelly DugganVP, [email protected](858) 336-3389
https://www.linkedin.com/in/kellyduggan/
Karen FeeneySr. HR Operations Mgr. & HR Consultant Children’s Hospital of [email protected](215) 240-0642
linkedin.com/in/karenfeeney