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Barbara Wheeler – IT Manager, ERP SolutionsSeptember 21, 2007
Arby’s Restaurant GroupOracle E-Business Implementation
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Topics
What is Arby’s?Organizational StructureScopeTimeline and ApproachCustom iSupport ModuleDataLoadImplementation ChallengesGo LiveWhat’s Next?
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What is Arby’s?
Vision Statement“For people who never settle, Arby’s promises to serve
great- tasting, hand-carved sandwiches, rooted in our one of a kind
roast beef heritage, because Arby’s believes in the maverick spirit in all of us.”
Arby’s Values
Dream Big Have Fun Make a Difference
Play Fair Work Hard Get it Done
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History of Arby’s
History of Arby’s Founded in 1964 by the Rafferty Brothers Arby’s Foundation Purchased by Triarc Companies, Inc. RTM/Arby’s Merger
1000 Company Owned Stores 2500 Franchise Stores
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Organizational Structure
Support CenterATL
West RegionDallas
North RegionCleveland
Central RegionIndianapolis
South RegionNorcross
Franchisee Community
1000+ Company Owned Stores and 2500 Franchised Stores
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Oracle Implementation - Scope
11 Conversions 2 Manual
Conversions 22 Interfaces 9 Extensions 3 Custom Reports Re-mapping to feed
our data warehouse
Scope – Phase 1 General Ledger Accounts Payable Fixed Assets Property Manager Project Accounting Accounts
Receivable Service Contracts Order Management Install Base Advanced Pricing iSupport
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Timeline and Approach
Testing – 8wTesting – 8wRemediation – 2wRemediation – 2w Construction – 10wConstruction – 10w
CRPCRP
Configuration “Locked-Down”
RICE Specifications
RICE Specifications
Production ConfigProduction Config
RICE ConstructionRICE Construction
Testing PreparationTesting Preparation
Policies and Procedures
Policies and Procedures
Go / No-Go Decision
TrainingTraining
Production Cutover/Blacko
ut Period
SupportSupportCRP – 2wCRP – 2w
Training Prep
Training Prep
System Test
System Test
Break – 8wBreak – 8w ConvertConvertTraining – 2.5wTraining – 2.5w
September October November December January February May JuneMarch/April
Integrated Test
Integrated Test
User Acceptance
User Acceptance
Revenue and Royalty
CRP – 1w
CRP – 1w Construction – 9 wConstruction – 9 w Testing –4wTesting –4w Break – 14wBreak – 14w Training – 2.5wTraining – 2.5w ConvertConvert SupportSupport
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iSupport
Current Process: Franchisee manually completes and mails the salescertificate with the royalty check by the 10th of the following month to the lockbox.
New Process:Franchisee enters their sales into iSupport at the beginning of the month. It calculates the royalty fee.Franchisee then mails check to the lockbox, or enters payment through iReceivables.
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iSupport
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DataLoad
DataLoad is a tool that is used to load large amounts
of data into Oracle. This tool helped us with the following:Loading of Projects Job Cost History for Open Projects Conversion Loading of Lease Agreement DetailsCorrection of Converted Asset Master DataKey and Descriptive Flex Field Values for GL and
FA
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Implementation Challenges
Consultant Turnover at 100%Off Shore Development ModelThe 3 Icebergs:
o Close the Bookso SOXo Oracle
Project Participation from the BusinessMinimal Project Team TrainingNo In-House Linux/DBA Expertise
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Go Live
Daily Update Project Meetings the last 45 days
‘Train the Trainer’ Approach to TrainingStaggered Conversion ScheduleMid-Month Go LiveReporting – only the basics
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What’s Next?
Continue to StabilizeiExpenseHuman Capital ManagementPurchasingPortal
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Wrap Up
Any Questions?