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Communication Review Group(CRG)
The objective of Treasury's Communication Review Group is to improve the quality, sensitivity, and clarity of messages sent to the public.
Determining Scope of Review Target audience/special interest group
negatively impacted? Target audience/special interest group
sensitive and/or vocal? Negative response is expected Communication is complicated Response will greatly impact several areas
within Treasury Additional resources may be required to
manage response
Determining Scope of Review (Cont’d) Communication/response is time-sensitive
and/or may involve a consequence Confidential or sensitive information is
requested from recipient Communication will have a large
distribution Data used to send communication has low
reliability Communication is politically sensitive Budget/revenue is affected
CRG Timeline and Narrative
Four Weeks to Implementation
When a new or revised program is developed, the program administrator or manager is responsible for initiating the Communication Review process.
CRG Timeline and Narrative (Cont’d)
Three Weeks to ImplementationThe program administrator reviews the
proposed communication and completes a Program Process Checklist and a Notification Checklist.
CRG Timeline and Narrative (Cont’d)
Three Weeks to ImplementationCRG Administrator assembles internal focus
group (cross section of Treasury staff) to review grammar, tone, reading level, etc.
Focus group recommendations to CRG Executive Committee.
CRG Timeline and Narrative (Cont’d)
Two Weeks to ImplementationCRG Executive Committee reviews package,
checklists, and report from Internal Focus group.
Executive Committee determines whether to return package to the Program Administrator for implementation or forward to the full CRG for further analysis.
CRG Timeline and Narrative (Cont’d) One Week to Implementation
Package is transmitted to the full CRG for review. CRG either:1) Approves the package as submitted
2) Returns the package to the Program Administrator with corrections
3) Cancels or postpones project
4) Assembles an external focus group* for further review
CRG Timeline and Narrative (Cont’d)
*External Focus GroupAn additional two weeks is required for this
process. The CRG determines composition of the focus
group and submits communication for comment.
CRG makes recommended changes and returns package to Program Administrator for implementation.