35%of health-tech executives said AI will be a major game-changer in 2017 14
Next year, Qualcomm Tricorder XPRIZE will name a winner in its $10 million contest to invent a working “tricoder” that can diagnose 13 health conditions without help from a healthcare worker.
Technologies that generate realistic images, sounds and other sensations that simulate a
real or imaginary environment
VIRTUAL REALITY
A recent study showed that VR can reduce acute pain by 24% (similar e�ect as prescribed narcotics) 15
At the University of Southern California, combat veterans with PTSD are being treated using VR gaming as a healing mechanism to help process trauma.
As countries around the world increasingly push for value-based care models, it’s now more important than ever for healthcare organizations to find new ways to improve the value and quality of care, as well as patient experiences.
Patients are starting to think like consumers when it comes to their healthcare. In 2017, even state-funded healthcare organizations will need to do more to
meet growing patient expectations.
A $54 MILLION HOSPITAL WITHOUT BEDS
A virtual care center launched in 2015, Mercy Hospital, houses zero
patients and is home to a variety of telemedicine programs that allow
Mercy to care for patients remotely round-the-clock.
BENEFITS OF TELEHEALTH• More convenient and accessible care• Reduced readmission rates and costs• Better utilization of sta� and resources• Higher patient satisfaction
of providers feel they are delivering
a good patient experience
Australia’s first large-scale trial of telehealth has shown it could save the healthcare system up to $3 billion a year 12
58% of consumers and 62% of doctorssay virtual visits lower costs 6
of consumers feel providers are
delivering a good patient experience 3
Another aspect of connected health that is growing exponentially is telehealth. As concerns rise over healthcare costs , telehealth becomes an increasingly attractive
option for both patients and healthcare organizations. It makes care more accessible for people around the world and provides a solution for younger generations’
growing demands for a�ordability and convenience.
Sources: U.S. Census Bureau, March 2016
Pew Research Center, May 2015
The Current State of the Patient Experience, Prophet and GE Healthcare Camden Group, March 2016
Accenture 2014 Global Consumer Pulse Research
2016 Connected Patient Report, Salesforce
Accenture 2016 Consumer Survey on Patient Engagement
Pew Internet & American Life Project, July 2016
Wearable Technology U.S. 2015, Mintel
The Society for Participatory Medicine and Biotricity Inc., 2016
The Rise of the Healthcare Chief Experience O�cer: 2016 Research Report, Vocera Experience Innovation Network
Doctors’ Virtual Consults With Patients to Double by 2020, IHS, August 2015
CSIRO, 2016
Becker’s Hospital Review, 2016
Silicon Valley Bank, September 2016
Study by AppliedVR and Cedars-Sinai Medical Center, July 2016
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WHAT WILL 2017 HOLD FOR HEALTHCARE? WE’LL SEE 5 MAJOR TRENDS
IN HEALTHCARE, EXPERIENCE ISEVERYTHING
© 2017 Avaya Inc. All rights reserved.
As artificial intelligence (AI) and virtual reality (VR) begin to enter the consumer market, it’s only a matter of time before they’re more widely applied to healthcare. Be
prepared for them to be disruptors in the industry in 2017 — o�ering new levels of intelligence and transformed patient experiences.
The growing number of aging people with an increased life expectancy is putting immense strain on healthcare organizations, making it crucial to focus on
population health, preventative care and ways to provide more advanced care for longer. At the same time, millennials have completely di�erent expectations — demanding convenience and innovation — pushing healthcare organizations to
embrace new trends and technologies.
Patient experience will become increasingly important1
75% of providers say patient experience is critical to the future success of their organizations 3
of Millennials avoid seeing the doctor to save money
of Millennials would prefer seeing a doctor virtually 13
81%of consumers are unsatisfied with their healthcare experience3
7% of patients have switched healthcare providers due to a poor customer experience
This can lead to more than $100 million in lost annual revenue per hospital4
$ $
63% VS
Patients will be more informed and involved than ever
2
3
Mobile and wearable devices will dominate
The Internet of Things (IoT) is ushering in a new age of wearables and smart devices. People increasingly expect to be able to track their health and connect with hospitals
and doctors via the consumer devices they already use — and they expect their wearable device data to be taken into account, too.
of wearables users say the tech makes them feel more engaged with their health 6
of consumers are willing to share wearable or app data with a doctor 6
90%
77%
Use of health wearables and mobile apps has doubled in the last 2 years 6
Healthcare wearable
usage: 9% in 2014; 21% in 2016
Healthcare mobile apps usage:
16% in 2014; 33% in 2016
59% of all health-insured patients and 70% of Millennials would choose a primary care physician who o�ers a patient mobile app over one who does not 5
Telehealth will become more popular4
Virtual video consultations in the U.S. will grow to 5.4 million consultations in 202011
On the horizon: AI & VR will be disruptor
ARTIFICIAL INTELLIGENCE
5
Machine intelligence that can analyze large amounts of data and apply software algorithms to maximize chances of success
As a leading communication solution provider in healthcare, Avaya helps organizations collaborate more e�ectively, operate more productively, and deliver better patient care and outcomes, while ensuring the levels of security and compliance essential to exceptional care provision.
Find out more at Avaya.com/healthcare
50%
74%
A Partner with the Right Experience
Consumer companies are transforming customer expectations, and healthcare organizations need to keep up:
transportation food & beverage
retail finance
In 2015, Millennials surpassed Generation X as the largest share of the American workforce2
More than 1 in 3 U.S. workers are Millennials (adults ages 18 to 34)2
2015:617 MILLION people worldwide are age 65 and over
2050:1.6 BILLION people worldwide will be age 65 and over1
IMPROVING PATIENT CARE & EXPERIENCE: 5 TRENDS TO WATCH IN 2017
hospitality
As information becomes more easily accessible and wearable devices grow in popularity, people are also becoming more involved in their own healthcare. This means that healthcare organizations need to embrace new technologies such as wearables, as
well as be more engaged with patients and their families when it comes to creating patient experience improvements.
of Internet users have searched for health information online 7
Approaches healthcare CXOs use to infuse the patient/family voice into experience improvement e�orts: 10
38% of women and 34% of men in the U.S. want to know as much about their health as possible 8
of U.S. adults prefer to track their own medical health data 9
80%
84%
34% 38%
of providers feel they are delivering a good patient experience63%have a single patient/family advisory council54%conduct in-person focus groups54%have patient/family partners dedicated to every improvement project28%invite patients/families to hackathons or targeted design sessions17%have an advisory council for every department/clinic12%pay patients to be partners in improvement10%do not engage patients/families in experience improvement7%
40%