Craig Rispin CSP
“Craig we’ve seen more change in the last 3 years
than in the last 30.”
“Retail will change more in the next 5 years than
the last 50.”
Technology Changes Exponentially
People Think Linearly
People
Business Technology
Life SciencesWork/Life Shift Acceleratio
n
Age Wave
Education Re-Engineering
Global Nomads
Free Agency
End ofRetirement
Emerging Models
SharingEconomy
MarketingMegatrend
TrustEconomy
Machine Learning
Cloud Computing
SecurityScare
Coworking &Collaboration
Massively Mobile
Internet ofThings
Big Data
A.T. Kearney Studied Why Strategic Planning
Tends to Fail...
Strategy Formulation What Goes Wrong?
88%Lack Of Understanding Of Future Trends
Did You Know - That in 2028?
Video Discussion
Discuss with a Partner:
What Did You Find Most Interesting in the Video?
We’re Living in a World of Exponential Change
Gabriel O’Brien
Living a World Where iPhones Are Twice the Value of Oil...
Uber - World’s Largest Transport Company, Owns No Vehicles
Airbnb - World’s Largest Accommodation Provider, Owns No Real Estate
Facebook - World’s Most Biggest Media Owner, Creates No Content
Alibaba, The Most ValuableRetailer, Has No Inventory
Billions of Customers are Having Incredible
Experiences...
Then They Turn Up at Your Music Retailer...
After Buying Their Mac Here...
Or Visit Their Website...
Change Can Wipe Out a 100 Year Old Company
With More Competitors Than Ever Before...
It’s Good That The Next Generation Likes
Retail...
MILLENNIALS PREFER SHOPPING IN STORES AS OPPOSED TO SHOPPING ONLINE
LET’S HAVE A LOOK AT THE NUMBERS:
Source: "Who are the Millennial shoppers? And what do they really want?" from Outlook 2013, No. 2, an Accenture publication.
Millennials Prefer Retail
YET ECOMMERCE IS BOOMING
Source: http://www.statista.com/statistics/272391/us-retail-e-commerce-sales-forecast/
AND AMAZON’S BUSINESS MODEL SEEMS LIKE A BETTER FIT FOR GROWTH…
Source: http://netonomy.net/2014/06/23/amazon-vs-walmart-comparison-in-one-essential-chart/
The Future of Retail is: Beautiful, Connected,
Data Driven, and Omni Channel
Design for Retail:Important to Drive Sales?
What Store Sells the Most per Square Feet?
Apple $7,000 PSFor $650 PSM
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 42
SUPERMARKETS | 1ST PLACE KING RETAIL SOLUTIONS, FRESH ST. FARMS, SURREY, BC
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 61
LIFESTYLE, HEALTH & WELLBEING | 1ST PLACE TPG ARCHITECTURE, THE RED DOOR, NEW YORK
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 65
PHARMACY | AWARD OF MERIT MARKETING JAZZ, BOTICANA PHARMACY, JAEN, SPAIN
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 64
PHARMACY | AWARD OF MERIT ALESSANDRO LUCIANI DESIGNER, DR. FLEMING PHARMA & HEALTHCARE, MILAN
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 95
Landini Associates CLIENT PROJECT DATE PAGE
Design and Brand Consultants T2 T2 CASE STUDY 15.01.11 14
T2B ArrivesSydney Westfi eldT2B Arrives | Sydney Westfield
Pop-Up Stores for Brands
Data-Driven Retail
Can You Know What’s Working In-Store
In-Realtime?
Heat Mapping Retail:Real Time Analytics
Can You Know Who’s In-Store and Deliver a Custom Experience?
Can You Deliver Realtime Education &
Promotions?
Digital Signage:with Anonymous Video Analytics
You Can Do Some Amazing Things with
Digital Signage
Plus - Your Digital Signage Network Could
Be a Profit Centre!
82% of Companies Using Digital Signage
are Very Satisfied
Omni Channel
Anticipate “showrooming” by keeping prices and special offers up-to-date on your digital site.
Tip One:
The Pocket Showroom
50% of U.S. sales are digitally influenced, most commonly by price comparisons.
Have a system to handle the anticipated increase of buy-online-pick-up-in-store (BOPIS) orders.
50% of shoppers plan to buy online and pick up orders in-store.
BOPIS
Tip Two:
Use dynamic pricing software to make adjustments in real time.
By the Sale of Your Pants
35.5% of retailers rely on dynamic pricing.
Tip Three:
Apply analytics to data on shopping habits, location, preferred channels and more to help you optimize prices.
The Big Picture
80% of retailers rate themselves as “behind” or “significantly behind” Amazon in terms of analytics maturity.
Tip Four:
Make it easy for customers to move among channels by sharing information consistently across channels.
Multi-Stop Shop
Tip Five:
70% of consumers expect to see in-store inventory when they visit a company’s website.
Order Takersvs
Change Drivers
Craig Rispin CSP