Introduction
Beinginadifferentcountrycanbeaveryspecialexperience.Especiallywhenyouhavebyyoursideabankpresentinmorethan120countries,acquaintedwiththemostdiversecultures.
Consideringthis,wheneveryouneed,getintouchwithCitibank.OurRelationshipManagerswillbeatyourdisposaltoansweryourquestions,toprovideinformationonyourcheckingaccountandmuchmore.
Moreover,ourproductsandservicesaregoingtofacilitateyourpurchasesandtransactions,bringingevenmoretranquilitytoyourdailylife.
Inthiswebsite,youwillgettoknowthemainadvantagesofbeingaCitibankClient.Have a nice reading.
Welcometoaglobalbank.WelcometoCitibank.
Checkwhicharethefirststepstouseyourcheckingaccount.
First Steps
PeríodoPeriodWhat are you
going to receiveWhat to do after
the receipt
In up to 5 daysafter opening thechecking account.
1 to 3 days afteropening your
checking account.
Your CitiPhoneBanking password.
You can choose to change the password to one of your choice.
Call the CitiPhone Banking using the
password you received and request
the change.
Call the CitiPhone Banking and request
a copy.
Call the CitiPhone Banking or your
RelationshipManager and request
a copy.
Wait the receipt of your Citibank
Banking Card in the Welcome Kit.
Your Citibank Banking Card password
(debit card).
For your security, the Citibank Banking
Card and the checkbook are sent blocked.
Call the CitiPhone Banking and request
to unblock it. To unblock the card you should have it
at hand.
Your Welcome Kitwith your Citibank Banking Card andyour checkbook.
What to do incase you do not
receive it
Access Channels
Everythingthatcanfacilitateyourlifedeservesaspecialattention.Havingthisinmind,wecreatedtheCitibankAccessChannels.
Gettoknowthechannelswhereyoucanaskquestions,suggestionsandmanageyourcheckingaccount.
CitibankOnlineisourInternetBanking.Wheneveryouaccessthewebsite,youcandoyourfinancialtransactionsinaneasyandsimpleway,withoutlosingtime,withallthesecurityandcomfortyoudeserve.
Youcancheckbalancesandstatements;makepaymentsandtransferswiththereceiptsentviaemail;requestloans;registerandcheckDirectDebt;openinvestmentandsavingsfunds,invest,redeem,registertoreceiveyourstatementviaemailandmuchmore.
ToregisterinCitibankOnline,accesscitibank.com.brandfollowtheinstructionsbellow:
Clickintheoption“Primeiroacesso?Cadastre-se”.
Readthetermsandconditionsandconfirmyouradhesion.
InformyourCitibankBankingCard(debitcard)numberandyourpassword(thecodethatyouuseatATM).
CitibankOnline
Createyourusernameandyourinternetpassword.
Registertheemailinwhichyouwishtoreceiveyourstatement(CitiMailBanking)anddefinetheperiodicityandtheinformationcontentyouwishtoreceive.
Youareprotectedbyoneofthemostmodernsecurityresources:theElectronicCode,apasswordthatyoureceivedirectlyinyourmobile,viaSMS,toconfirmsomeinternet
transactions.
Special Hours: payments and DOCs [wire transfers]up to 9 p.m. TEDs [wire transfer of more than R$
2,999.99]
For security reasons, the first access to your account will be blocked. Please contact CitiPhone Banking and
request to unblock it.
My RelationshipWelcomingpagewithconsolidatedinformationofyourcheckingaccount.
Statements and BalancesViewyourstatements,resourcesallocations,futureentriesandincomereport.
TransfersMaketransfersbetweenCitibankaccountsandalsotootherbanks.
PaymentsMakeorschedulepaymentsofyourbills,Detran(SP)servicesandelectronicbills(DDA).HereyoucanalsoregisteryourbillsasDirectDebit.
LoansSimulateandrequestyourCitiCréditoAutomático*[AutomaticCredit].
CitibankOnlinemainservices
Investments and SavingsEnablestoopeninvestmentfundsandsavings,applications,redeems,consultationsandmuchmore.
Online ServicesEnablesyoutochangeyourinternetpassword,toregisterinseveralservicesandtosetyourpreferences.
Credit CardsEnablesyoutocheckthecurrentinvoiceorfrompreviousmonths,toredeempointsandbonuses,tochangeorreissuethecreditcardpassword.
Email StatementRegisterandreceivethestatementofyourcheckingaccountviaemail.
Youcandothemainbankingoperationsoverthetelephone,24hoursaday,7daysaweek.
Justcall4004-2484(ifyouareinSãoPauloorRiodeJaneiro)or0800 701 2484(ifyouareinanotherlocation).ForEnglishservice,selecttheoption1.
Tousethisservice,itisnecessarytohaveathandstheaccesspasswordtoCitiPhoneBanking.
TheCitibankbranchesnetworkstrategicallycoversthecountry.
CitiPhoneBanking
CitibankBranches
Clique here to check the closest branch to you.
ATMs
CheckbellowthedifferencesbetweenCitibankATM,Banco24HorasandInterconnectedNetwork;
Citibank ATM
-256pointsalloverBrazil.
-Availabletransactions:Withdrawal,BalanceandStatementInquiry,PaymentofBillsandLoanRequest(CitiCréditoAutomático*).
Banco24Horas
-8.5thousandpointsofserviceinBrazil.
-Availabletransactions:Withdrawal,BalanceandStatementInquiry,LoanRequest(CitiCréditoAutomático)andPaymentofUtilityBillsandTaxesofMunicipalGovernmentsassociatedwithCitibank.
-Itispossibletopayutilityconsumptionbills,taxeswithmunicipalgovernmentbarcodeandbankpaymentslipuptothepaymentdate.
Interconnected network
-Morethan30.000pointsofservice.
-Availabletransactions:WithdrawalandBalanceandStatement.
Click here to check the Banco24Horas ATMs locations.
Citibankoffersseveralsolutionstomakeyourlifeeasier.
Gettoknowallofthemandremember:theyareatyourdisposalwheneveryouneed.
Servicesandproductsdesignedtomakeyourdailylifeeasier.
Products and Services
CitibankBankingCard(DebitCard)AfterreceivingandunblockingyourCitibankBankingCard,youcanuseittomakewithdrawalsandpurchasesdebiteddirectlyinyourcheckingaccount.
InBrazil,thewithdrawalscanbemadeinover36thousandATMsofBanco24Horasnetwork,oftheInterconnectedNetwork(withdrawalsinATMsofotherbanks)andCitibankATMs.
AbroadyoucanmakewithdrawalsinlocalcurrencyusingCirrus®,NyceandStarnetworksandpurchaseinover120countries,debiteddirectlyinyourcheckingaccount,usingtheMaestro®brandedcards.
YoustillhavetheoptiontohiretheCitibankBankingCardProtectioninsurance,whichprotectsyourcardfromtheft,stealingorwithdrawalundercoercion.
CheckbookThecheckcanbeusedtomakepaymentsininstallmentsorincash,accordingtoyourchoiceandwiththeestablishmentpolicy.
Foryoursecurity,thecheckbookissentblocked.CallCitiPhone Bankingoraccesscitibank.com.brtorequesttheunblocking.
Checkhowtofilloutyourcheckbook:
Numbers
R$ 109,00Centoenovereais
R$ 288,00Duzentoseoitentaeoitoreais
R$ 1.345,00Miltrezentosequarentaecincoreais
11
12
13
14
15
16
17
18
19
20
21
30
40
50
60
70
80
90
100
101
- onze
- doze
- treze
- catorze
- quinze
- dezesseis
- dezessete
- dezoito
- dezenove
- vinte
- vinte e um
- trinta
- quarenta
- cinquenta
- sessenta
- setenta
- oitenta
- noventa
- cem
- cento e um
- duzentos
- trezentos
- quatrocentos
- quinhentos
- seiscentos
- setecentos
- oitocentos
- novecentos
- mil
- mil e um
200
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500
600
700
800
900
1.000
1.001
1
2
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8
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- um
- dois
- três
- quatro
- cinco
- seis
- sete
- oito
- nove
- dez
R$ 15,00Quinzereais
R$ 52,00Cinquentaedoisreais
R$ 77,00Setentaesetereais
Writing the total
Mil duzentos e cinquenta reais
John Sample
1.250,00
São Paulo 23 dezembro 2011
Totalinnumbers
Writeinfullthetotalvalueofthecheck
Day,monthandyear
Signature
Recipient’sname
Writing the date (city, month and year) Months
Citywherethecheckwasfilledout
Janeiro/January
Fevereiro/February
Março/March
Abril/April
Maio/May
Junho/June
SãoPaulo,22deagostode2011
BeloHorizonte,19deabrilde2011
Campinas,30demarçode2011
RiodeJaneiro,2defevereirode2011
PortoAlegre,10dedezembrode2011
Curitiba,14desetembrode2011
Julho/July
Agosto/August
Setembro/September
Outubro/October
Novembro/November
Dezembro/December
Checkthestep-by-stepprocessofhowtounblockyourcheckbookusingCitibankOnline:
Automaticsendingofcheckbooks
Youcanreceiveyourcheckbooksattheaddressofyourchoice.YoujusthavetorequesttheserviceinCitibankOnline:atcitibank.com.brorviaCitiPhone Banking.
1 -Afterloggingin,clickonOnlineServices.
2 - ClickontheUnblockingCheckbookoption.
3 -Selectthecheckbookyouwishtounblockaccordingtotheinitialandfinalnumbers*.
4 -Toconfirmtheunblocking,typeinyourkeyboardtheletterscorrespondingtothepasswordofyourCitibankBankingCard(debitcard).
5 -That’sit!Yourcheckbookhasbeenunblockedandyoucanalreadyuseit!
Transferbetweenaccountsinthecountry
YoucanusethewiretransfertotransferamountsbetweenBrazilianbanks.
To make a TED - Wire transfer of immediately available funds-theamounttobetransferredshallbeequalormorethanR$2,999.99.Iftheamountislessthanthat,makeaDOC–Wiretransfer.
ThesetwooptionscanbeoftypeC(transferbetweenaccountswithdifferentownership)orD(transferbetweenaccountswiththesameownership).Toconcludethetransfers,youjusthavetoinformtherecipient’sdata:fullname,CPF[IndividualTaxpayer’sRegistry],bankandcheckingaccountdata.
IMPORTANT:WhenmakingaTED,theamountiscreditedinthedestinationbankonthesameday,whilewhenmaking
aDOC,itisonlycreditedonthenextbusinessday.
Tosendorreceiveresourcesfrom/toabroad,youcanusethePaymentOrder*,availableinUSdollars,Euros,BritishPounds,Yens,Swedishkrona,NorwegianandDanishkroner,SwissFranc,CanadiandollarsandAustraliandollars.
ForordersofuptoU$3,000.00*,youjusthavetocalltheCitiPhoneBankingoryourRelationshipManager.IftheamountisoverU$3,000.00,pleasecontactyourRelationshipManager.
Transfertoaccountsoutsidethecountry
Managingyouraccount
YoucanfollowthebalanceandstatementofyourcheckingaccountthroughtheCitiPhone Banking, Citibank Online or through the consolidated statement.Thislastoptioncanbesentbyemailortothechosenaddress.
CourierService
RentingVault
Youhaveatyourdisposaldifferentvaultsizestokeepdocuments,valuesandgeneralobjects.Thevault*rentingserviceisavailableinbranchesPaulista(SãoPaulo)andAssembleia(RiodeJaneiro).The access is allowed only during bank business hours.
Whenyoudonotwanttoorcannotgotothebranch,youcanrequestacouriertocollectdepositsandpayments*.This request should be made via CitiPhone Banking.
Clickon“Pagamentos”andchoosetheoption“CadastramentodeDébitoAutomáticoemConta”
DAC(DirectDebit)
ItisaservicethatCitibankmakesavailablesoyoucanregisteryourutilitybills(water,power,gasandtelephonebills)sothattheamountofthebillscanbemonthlydeducteddirectfromyouraccountalwaysontheirduedate.
ToregisteryourbillsinDirectDebit,itisnecessarytoobservethelistofassociatedutilitycompaniesandrequesttheregistrationthroughaCitibankbranch,CitiPhone Banking or citibank.com.br
Check how it is easy to enroll your payments:
Onthe“Pagamentos”menu,clickontheoption“PagarouAgendarFichasdeCompensação”.
PaymentofBills
WithCitibankyouhavemorecomforttopayyourwater,power,gas,andotherbills,totop-upyourcellphone,toschedulepaymentsandmuchmoreusingthefollowingchannels:Citibank branches, CitiPhone Banking, ATMs and Citibank Online – citibank.com.br
Check how it is easy to make your payments in Citibank Online:
Typeinthebarcodeofthebillandinformtheassignor.
Typeinthedateandtheamountofthepayment,draweeanddescription.
ElectronicStatement(CitiMailBanking)
Youcaneasilyaccessyourfinancialinformationwhenandwhereveryouwant.YoujusthavetocreateasubjecttoidentifytheemailandapasswordtoopenthefilessentbyCitibank.Thus,youwillreceivetheinformationyouwantwithallthesecrecynecessary.Youcanchosetheinformationyouwishtoreceive,aswellastheperiodicity–daily,weeklyormonthly.
Clickon“ExtratoporE-mail”andcreateyourpasswordtoopentheemail.
Createasubjecttoidentifytheemail,selecttheinformationyouwishtoreceiveandtheperiodicity.
That’sit!Fromnowonyouwillreceiveyourstatementviaemail.
CitiPhone Banking: questions, suggestions, complaints and cancellations.SP and RJ (capitals) 4004 2464. Other Locations 0800 701 2484.Every day, 24 hours a day.
SAC Citi: Customer Support Service: complaints, cancellations and information 0800 797 2484 (hearing impaired - 0800 727 2484).Every day, 24 hours a day.
In case you are not pleased with the solution offered, with yourprotocol in hand, contact our Ombudsman at: 0800 970 2484(hearing impaired - 0800 722 2484). Working days from 9 a.m. to 6 p.m.
Contact us: citibank.com.br
Ifyouneedanyfurtherinformation,pleasecallCitiPhoneBankingat:
SPeRJ(Capitalcities)4004 2484Othercities0800 701 2484ForBankingAccountinEnglish,press1.
citibank.com.br