Are the days of the traditional Intranet numbered?
Alister WebbCollaboration Manager, Telstra
In a world of collaboration, content streaming and social networking…
The 90s
Welcome to HTML!
The Telstra Intranet circa 1994
The 2000s
• We got very excited about databases!
• It was all about Content Management.
Planned a technical solution
Set up a platform
Built a complex database
Built the infrastructure
Overlaid a look and feel
Made sure it had enough ‘grunt’
…and launched a big, beautifully engineered Intranet
Everything you need for the ultimate Intranet experience!All in one place.
Navigating the new worldSocial
networking
Flexibility
Web 2.0
Collaboration
Welcome to the Intranet, circa 2011
MySite
Umm....
Case study
– A SharePoint 2010 project called ‘Our Knowledge’– A knowledge support tool for the sales force– Has its own server farm, i.e. not part of the
‘Intranet’ as such– Has its own governance structure– Is reproducible for other business functions– It ‘does stuff’ the traditional intranet doesn’t do
Our Knowledge
‘Our Knowledge’
• Different views on content depending on user’s role• Generates ‘war rooms’ for experts to collaborate on documents• ‘War rooms’ self-terminate (archive) once done• Learnings are preserved• Customer information, industry type and more is pulled in from the
enterprise CRM system• Metadata and permissions create user-specific views• Uses RSS feeds• When a sales person goes to a customer page, they see stock price, key
contacts, company structure...the works.• etc etc etc
Our Knowledge
Friction line
IntranetOur Knowledge
Self-contained eco-system
Fault line
A new Intranet model?
The Intranet as a self-forming organism
Social networking pilots
Organisational publishing (Intranet home page, official comms, etc.)
• Organisational knowledge• Business knowledge• Collaboration
Status today
Future of Telstra’s Intranet is a work in progress
...but we have some clarity about what it is we’re managing
MySite
Why is this important?
• We can make decisions around:– Governance models– Common strategic direction– Platform decisions– Where to spend money
That’s great, except…
‘I don’t want to go to three different places for what I need!’
Bring the Intranet to the user
Ho hum….called ‘personalisation. Been around since late 90s.
BUT: previously limited to tagging, difficult to implement on a big scale.
NOW: we have social networking apps bringing new possibilities.
And we have a brand new UX paradigm….
The future ‘Intranet’?
* Apps relevant to role * Targeted at specific tasks/functions* Content based on task * Easy to replicate on mobile devices
My W
orkplace
My W
orkspace
Our three knowledge types may ultimately become redundant
HR Leave
BU News
Sales Dashboard
The Intranet is dead...
Long live the Intranet!
My W
orkspace
Questions?