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Building a Technical Knowledge Hub: Applying Library Science to Pathfinder’s Organizational ExperienceSarah Burns, APLIC Conference, April 2014
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OVER 1,000 STAFF IN 20 DEVELOPING COUNTRIES WITH A $100 MILLION BUDGET
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Pathfinder staff have growing access to their 50 years of experience and expertise.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
No information sharing, but knew it was important; new intranet touted as savior..
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Amazing staff with amazing experience, but the knowledge was only in their heads; no one could re-use or re-purpose it.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
HubCommon language - Taxonomy
Expertise Captured -
TALs
External Information
- Library
Internal History - Archive
Expertise searchable - Yellow Pages
Knowledge sharing -
VCATs
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Constant change management – constant contact and communication and showcasing the benefit.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Taxonomy - Needed an official and consistently applied Pathfinder vocabulary.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Created SharePoint libraries, fields for cataloguing, and collected materials.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Archive – collection of electronic and paper materials from all projects.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Communities of practice to share knowledge.
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
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CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Further improving current systems, constant training and marketing of services and products, and unrelenting enthusiasm.
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1. PATIENCE2. PERSEVERANCE
3. CELEBRATE THE SMALL VICTORIES4. REPEAT
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Questions?
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twitter.com/PathfinderInt
facebook.com/PathfinderInternational
Youtube/user/PathfinderInt
For more information contact Sarah [email protected]