An Inside View at Box and Workday
Craig Butler, Vice President, Workday Anisha Vaswani, Vice President, Box Patrick Morrissey, CRO, Simpplr
Managing for Growth and Employee Success
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$500B Question: How to engage employees to drive growth
*Sources: Gallup State of Global Workplace 2014, Deloitte Global Human Capital Trends 2015
Employee Engagement is
#1 CEO Priority
The Impact
Engaged employers have
2.5X more revenues
85% better customer relationships
38% more productive employees
94% reduction in staff turn over
*Sources: Hay Group Report, Workplace Research Foundation, Dale Carnegie
Native social intranet on Force.com
Connect, communicate, collaborate everywhere
Mobile ready, works with Salesforce1
Roll out in days
Built by Salesforce experts
Simpplr – The Delightful Social Intranet
Employee engagement platform – helping everyone succeed at work
Meet Our Experts
Craig Butler, VP Workday
Anisha Vaswani, VP Box
Building Box’s Intranet
About Box
OUR VISION: Share, manage and access your
content from any device, anywhere
MORE THAN
34M INDIVIDUAL USERS
50% FORTUNE 500
45,000 BUSINESSES
The Problem
As Box has grown more complex, our employees face greater challenges in obtaining the accurate information they need to be successful, resulting
in confusion, misalignment, and inefficiencies. We are challenged in effectively communicating
cross-org at scale.
Enable better communications
Improved connection between employees
Better access to relevant information
Available when and where employees need it
Solution: A New Intranet
Intranet is not a content repository, it is a guide
Content Creators Intranet = Curation
Produce and update content on the intranet, Box or other apps
Employees are guided to the content they need
Vendors We Reviewed
What we wanted:
Turn key / out of box solution
Self administration
6-8 weeks total build time
Easy to customize
Easy to use
What we avoided:
SharePoint
“Build it yourself”
2 year roll out
Reliance on contractors
Customized build just for us
High level requirements
Auto user provisioning: Integration with Workday, Box, Active Directory, Okta
Ease of content delivery: Content including various media, calendars, polls, Box integration, Q&A, and more targeted to end users
1.
2.
3.
User owned content creation: Content leads own and manage their own spaces
Social built in: Enables cross-employee communications, discovery of unstructured content
4.
5.
Quality and Simplicity of UI: Boxers can easily discover existing and new content
Box’s intranet choice: Simpplr
Design / overall joy of use; intuitive interface
Minimal customization necessary to meet our requirements
Complete first party support from their company
Very aggressive on pricing
Willing to customize their roadmap to our needs
Integrated with Salesforce CRM
Enabled our aggressive timeline
Sign-off from Security, Design, and IT
Early results and employee engagement are very promising
Naming contest: More than 500 entries (Winner = Boxernet)
More than 30 launch sites created
Project delivered on time, in budget
Founded in 2005
Started with a clean sheet of paper
More than 4,500 employees
More than 1,000 total customers
More than 150 Financial Management customers
97% customer satisfaction rating for three consecutive year
Workday – The Leader in Cloud-Based Financials and HCM
Lack of central space for company information
Email-heavy culture (one-way communication)
Lack of shared information (tribal knowledge)
Limited metrics around employee engagement
The Challenge: How to support growth and culture
Use and promote Workspace as a critical communications hub
Our Approach
Reduce and consolidate emails
The Workspace Vision
Solution
A new kind of intranet that reimagines
Chatter (#abetterntranet)
The “go to place” for everything inside
Workday: News, events, policies & more
Socially enabled, end user
personalized and locally aware
Enhanced storytelling; new
opportunities to share ideas and ideate
Immediate employee feedback and
metrics (two-way communication)
Reimagined… as “Workmap”
News feed
News carousel Right rail
Social & Local
Easy to navigate site menu
Workday Confidential
Check Out Summer Short email, pointing to Workspace for action.
Thousands of likes and comments
OCAs Workmates congratulating others on a job well done
Game of Crowns More than 20% of Workmates participated
Examples in Action Today
Bring the stories of the company to life
Department and custom employee sites
Central event calendar for all of Workday
Future State: Workday Wins
Consolidate multiple customer wins in email
Highlight logos / summarize in two sentences
Link to Workspace for detail stories
All customer wins are now searchable
Workday Confidential
Workspace: The Benefits
Reduced email
Two-way dialogue on content
Content is archived, easy to find
Personalized and localized
Employees “co-create” / own the content
Q&A: Ask the Experts
Craig Butler, VP Workday
Anisha Vaswani, VP Box