Download - ALM100
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ALM100
How Top Notch Customers Manage
Their Application Lifecycle
Marc Thier, SAP AGS
October 2010
© 2010 SAP AG. All rights reserved. / Page 2
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other
agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
presentation or to develop or release any functionality mentioned in this presentation. This
presentation and SAP's strategy and possible future developments are subject to change and
may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP
assumes no responsibility for errors or omissions in this document, except if such damages
were caused by SAP intentionally or grossly negligent.
Page 2
© SAP 2008 / Page 3
1. Application Lifecycle Management
2. Build Your Application Lifecycle Management Roadmap
3. Application Lifecycle Management Strategy: SAP Solution Manager 7.1
and SAP Enterprise Resource Planning for IT
Agenda: ALM Overview
Reduce Total Cost
Game plan to lower Total cost of Innovation (TCI) and Operations (TCO)
Accelerated
Innovation
Business process
implementation and
operations content and
standards reducing
Total Cost of Innovation
Run SAP like a
factory
Built in supportability,
automation, monitoring
and
exception management
The labor costs do not reflect the costs in the business departments caused by business process
exceptions, lack of automation, integration or usability issues. Taking these into account the share
of labor is above 90%. Complexity reduction is a prerequisite for successful outsourcing.
Positive Business Case Guaranteed
Labor reduction target:
20 - 30 %
Labor reduction target:
15 %Cost reduction target: 20 %
Application Lifecycle
Management – Tools
Page 3
© SAP AG 2010. All rights reserved. / Page 5
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Application Lifecycle Management
An approach in six phases of ITIL application management
Solution Documentation Central documentation of processes, system landscape,
custom code, partner applications, …
Template Management Standardize configuration across
multiple projects
Test Management Change impact analysis
End-to-end test management
Technical Operations Central monitoring & alerting infrastructure
Unique End-User Experience monitoring
Central administration tools
Change Control Management Integrated quality management
Synchronized transports of various components
Controlled and documented adjustment of business
processes incl. approval process
Maintenance Management
Management of corrective
software packages, Reduction of waste
in custom code
Business Process Operations Ensure business continuity
Provide Business KPIs
Business process benchmarking
Application Incident Management Integrated service desk
Involvement of partners in problem resolution
Provide root-cause analysis for complex
landscapes with diverse technology stacks
Upgrade Management
Comprehensive project support
for release transitions
Solution Implementation Discover and realize enhanced
business functionality
Avoid disruption of business
Require-ments
Design
Deploy
Operate
Optimize
Buildand Test
Landscape Transformation Management of business and IT
driven changes in SAP landscapes
SAP Solution Manager Penetration
Status as of Early 2010
SAP Solution Manager Mass Adoption
SAP Solution Manager got a mission critical
production-like environment for Large Enterprise
Customers
SAP Solution Manager Use at Large Enterprise
Currently12663 productive installations, 5163 use
SAP Solution Manager beyond technical
operations and maintenance management
Page 4
Holistic approach
Integration from project to solution
© SAP 2009 / Page 7
“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”
Martin Flegenheimer, IT Director, Ferrero Germany
Roadmap, Blueprint, and Implementation
Change Control Management
Maintenance
Management
Monitoring &
Reporting
Application Incident Management
TestingOperations
© SAP AG 2010, ALM EMEA RIG / Page 8
SAP Solution Manager
Blueprint
Service Desk
Testing
Configuration
Change Requests
Upgrade
Service Delivery
System Monitoring System
Administration
Tasks
Business Process and Interface Monitoring
Data Volume/Data Consistency Management
Job Documentation
Root Cause Analysis
End User Experience
Learning Maps
Scope
Quality Gates
Issues
Business Process
Change Analyzer
Solution Documentation Assistant
Maintenance
Optimizer
Application Lifecycle Management
SAP Solution Manager Platform - Architecture
Custom Development Management
Cockpit
© SAP AG 2010, ALM EMEA RIG / Page 8
Page 5
© SAP 2009 / Page 9
Mission accomplished:
A single source of truth is established
All monitoring data
All test
information
All customer
developments
and functional
enhancements
The entire
documentation
All incident and
problem information
All training
information
All maintenance
activities
All service planning,
deliver and follow-up
information
All business processesAll systems
All service level information
All change
information
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Lifecycle
Management
“End state objectives:
• Same Systems
• Same Performance
Warren Kaufmann, Associate Director, Colgate-Pamolive
•Same Information
•Same Processes Everywhere”
© SAP AG 2010, ALM EMEA RIG / Page 10
Application Lifecycle Management
From isolated processes and tools …
Test
Automation
Automated Test
Scripts
Training
Management
End-UserTraining
Test
Management
Testing
Job
Management
Job
Documentation
Scheduling
Incident
Management
Ticketing
Modeling
Process Model
Solution
Operations
MonitoringRoot Cause
Solution
Documentation
Documents and
Publishing
Configuration, Environment Management
Solution Configuration
Build, Release & Deployment Management
Code ConfigurationDocumentation
Page 6
© SAP AG 2010, ALM EMEA RIG / Page 11
Application Lifecycle Management
to integrated E2E Application Lifecycle Management
Modeling(process structure change)
Solution Manager
TestAutomation
Automated Test
Scripts
Training
Management
End-UserTraining
Test
Management
Testing
Job
Management
Job
Documentation
Scheduling
Incident
Management
Ticketing
Test
Automation
Automated Test
Scripts
Training
Management
End-User Training
Test
Management
Testing
Job
Management
Job
Documentation
Scheduling
IncidentManagement
Ticketing
Modeling
Process Model
5-7 Levels
Solution
Operations
MonitoringRoot Cause
SolutionDocumentation
Documents and
Publishing
Configuration, Environment Management
SolutionConfiguration
Build, Release & Deployment Management
Code ConfigurationDocumentation
© SAP AG 2010, ALM EMEA RIG / Page 12
Application Lifecycle Management
… to Best Practises
ARIS(process structure change)
Process Model
5-7 Levels
Process Model
3 Levels(IT View)
Solution Manager
Test
Plan
Learning
Map
Script
Mapping
Test
automation
Automated Test
Scripts
SAP
PPack
Training/Simulations
SAP
QC by HP
Testing
Solution
Redwood
Cronacle
Job Scheduling
ITSM
Ticketing
Page 7
© SAP AG 2010, ALM EMEA RIG / Page 13
Solution Documentation -and Implementation
Template Management
Problem Description:
How to document, roll out, test and manage Business Processes in an
individual system landscape and how to track and reuse changes
Define and document core Business Processes and their productive usage
Implement Business Processes -version consistent- between modeled, build ,
tested and finally monitored Business Processes
EGI
Standards
Best Practice Solution:
Manually Integrated Solution Documentation
Definition of Business Processes. their documentation, testing and Business
Process Monitoring are manually transferred between different repositories
System managed integrated Solution Documentation
Definition of Business Processes their documentation, testing and Business
Process Monitoring are integrated from Model to Operation
System managed integrated Template Solution Documentation
Pre-definition of Business Processes for later Rollouts, testing and operations
Solution
Documentation
Solution
Documentation
CCOE
Safeguarding
Integration
Validation
Protection of
Investment
Business Process
Improvement
Project
Implementation
© SAP 2009 / Page 14
Innovation Management
Process View
Innovation Management Represents the identification, adaptation and implementation of new and enhanced future-proof business
and technical scenarios
Is a part of the application lifecycle and is designed to decouple technical installation from business
innovation
Uses the SAP Solution Manager to implement the innovation in the system landscape
Demand SAP Service Marketplace
SAP Community Network
SAP Solution Composer
Business and
Technical Aspects Project Administration
Business Blueprint
Implementation Content
Maintenance Optimizer
Installation Tools
Enterprise Service
Repository / ES workplace
Configuration Central Template
Configuration
Business Process
Configuration
Custom Development
Documentation
Composition Environment/
Business Process
Management
Test Management Test Management
capabilities
Requirements Design Build Test
Quality ManagerBusiness
Process ExpertSystem
Administrator
Business Process Expert
Business
Deploy
System Administrator
Deployment Quality Gate Management
capabilities
Page 8
Business Blueprint
Organizational units
Master data
3 level hierarchy Business scenario
Business processes
Business steps
Interfaces
System information Transactions Custom development Documentation
Business Blueprint
Business Blueprint allows central and controlled change of combined business process and
related system landscape documentation and is performed in SOLAR01-transaction.
Documentation of Solutions - Granularity
Process(Purchase
Requisitioning)
Business Scenario(Procure-to-Pay)
Process Step(Create Purchase
Requisition)
A Business Scenario is
a set of processes that
define a business task in
a comprehensive and
self-contained manner.
A Process is a set of
logically related activities
performed to achieve a
business outcome.
A Process Step is an
elementary activity
performed to accomplish
a process.
Page 9
© SAP 2007 / Page 17
SAP Enterprise Modeling by IDS Scheer – SAP
Upgrade & Implementation
SAP Enterprise Modeling by IDS Scheer
Offers functionality and interfaces for process-driven SAP Management
Connectable to SAP Solution Manager to use SAP reference content
Navigate to SAP transactions and access documentation of SAP
business scenarios and processes
Model BPEL processes in an early stage to import them into SAP
NetWeaver Process Integration for enhancing, configuring and
execution
Automatically re-document existing SAP BI landscapes
Visualize data structures and data flows
Resulting views of SAP BI systems are fully integrated into the central
ARIS repository
Solution Documentation Assistant (SoDocA)
Scope and Benefits
Solution Documentation Assistant helps verifying and rating your business process
documentation.
Data basis is the usage frequency of technical objects related to the business process
structure. The usage frequency gives transparency about potentially obsolete and clarity about
mission-critical objects and is an excellent starting point for initial documentation as well.
Scope Analysis of template, implementation and maintenance
projects
Analyzes usage of technical objects like transactions,
reports, BADIs and custom developments
SQL statement analysis enables live system analysis
from a business perspective
Uses the existing SAP Solution Manager infrastructure
like system connections and technical statistical data
Benefits
Accelerates initial Solution Documentation
Enhanced solution and usage transparency
Enables simple and fast system consolidation
Facilitates business improvements
Standardization through comparison of business
processes at different locations
Basis for optimized test planning
Cost-efficient through automated verification of Solution
Documentation
Page 10
Analysis Results – Usage Report
Verification of used objects incl. custom code
The display of usage frequency of technical objects gives you transparency about potentially
obsolete and clarity about mission-critical objects
Customer situation
Solution documentation to be updated before an
upgrade
Housekeeping needed to ensure performance
and more cost efficient maintenance
Activities
Import a SAP Solution Manager dummy
project in an analysis project
Run the analyses
Check usage frequency and identify potentially
obsolete objects
Verify results with business process objects
Use analysis results to update technical object
in your solution documentation
SAP Solution
Identify obsolete objects, incl. custom code
Verify the technical objects solution
documentation
Linked to rule database allows further check step
enhancements
Update the Business Process Structure
Automated rating of business process structure – scope flag
Process
Verification of business process structure is based on usage frequency
and self-defined rules
Creates new Solution Manager Project (blueprint structure) based on
automated and regular analysis
Updates scope flags in existing structure. Insert missing technical objects
Flags active nodes „in scope‟ and inactive nodes „out of scope‟
Main task of Solution Documentation Assistant is to analyze and rate business process
structures documented in SAP Solution Manager.
Page 11
SAP Solution Manager
Template(definition of global processes,
examples for local processes)
Solution (Execution of processes)
Project (Implementation of global and local
processes)
Global Rollout Cut Over
Compare and Adjust(Verification that all global processes
are implemented locally)
Solution Documentation
Assistant (Verification that all global processes
are executed locally)
SAP Solution Manager delivers End-to-End governance of global processes
Single source of the truth(process description and execution)
Governance for Global Projects using Template
Management and Solution Documentation Assistant
© SAP AG 2010, ALM EMEA RIG / Page 22
Best Practice
Test Management
Problem Description:
How to test that all requirements that are build are functioning correctly and do not
have a negative impact on other operational business processes.
Define Test Cases and perform as unit tests before hand-over to testing
Manage consistency between modeled, build & documented and test relevant Business
Processes
Identify Test Scope
Plan compliant Test Plans and Test Packages
Manage consistent Test System Set-ups and execute tests packages
Perform Test Analysis before sign-off to production ( Q-Gate management )
Best Practice Solution:
Unit Test
Whenever new or remodeled business processes are build, before handover to string
or functional integration testing, the configurations and code changed have to be
signed of by testing single changes based on single test cases
String and Functional Integration Test
Whenever new or remodeled business processes are build, several business
processes have to be adapted, configured, and documented compliant to the Business
Blueprint. The test scope is derived directly from the list of business processes that
have been adapted or the processes impacted
Core Process Regression Test
Fixes, small functional urgent changes and minor releases are motivated by
operational business, integration and IT support needs.
Next to functional test of changes process steps, the Business Process Change
Analyzer creates the scope of all relevant regression tests that should be performed
and should be automated to run
EGI
Implementation for
Test Management
Standards
Test
Management
CCOE
Safeguarding
Integration
Validation
Protection of
Investment
Business
Continuity
Page 12
© SAP AG 2010. All rights reserved. / Page 23
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager
Business Blueprint
Test Option 1
SAP Solution Manager
BP Change Analyzer
SAP Solution Manager
Test Workbench
SAP Solution Manager
Test Workbench
SAP Test Management
Options for SAP Customers based on the next SAP Solution Manager release
Test Option 2
SAP Quality Center SAP Quality Center + QTP
Test Scope IdentificationTest Planning
Test System Setup
Change
Deployment
SAP TDMS
SAP TDMS
SAP TAO
Test ExecutionSW Change Test Reporting
SAP Solution Manager
Test Automation Framework
eCATT Certified Interface
HP QTP
SAP Solution Manager
Test Workbench, Work Center
BW Reporting
SAP Solution Manager
Business Blueprint
SAP Solution Manager
BP Change AnalyzerSAP Quality Center
SAP Solution Manager
Project Status Reporting
Test Option 3
SAP TDMS
SAP Solution Manager
Business Blueprint
SAP Solution Manager
BP Change Analyzer
IBM Rational
Quality Manager
SAP Solution Manager
Project Status Reporting
IBM Rational
Requirements Mgmt.
IBM Rational
Quality Manager
IBM Rational
Quality Manager
IBM Rational
Functional Tester
Manual tests
Automated tests
Manual and automated tests
Manual tests
Automated tests
Partner Reports & Dashboards
Worksoft Micro Focus IBM Rational ...
© SAP AG 2010. All rights reserved. / Page 24
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager
Business Process Change Analyzer (BPCA)
Order to Cash
Sales Order
Delivery
Goods Issue
Billing
PreparationExecution of mission-critical
business processes by Business User
Trace Result:
Technical Bill of Material (TBOM)
Code: Function modules, …
UI: Dynpro 1000, …
Tables: Customizing, Master Data
Change Impact Analysis
“Which critical Business Processes
will be affected by planned changes?”
Planned Change
SAP Support Packs
SAP EhPs
Custom Code
Customizing changes
Order to Cash
Sales Order code change
Delivery
Goods Issue UI change
Billing
Procure to Pay
Create PO customizing change
Business Process Change Analyzer
Risk-based Test Scope
“Can I get a recommendation
for regression tests?”
Business Process Change Analyzer
Identification of business processes impacted by
software changes
Support decision making whether planned change shall
be executed
Automatic test plan generation for SAP Test Workbench
Page 13
© SAP AG 2010, ALM EMEA RIG / Page 25
Best Practice
Change Control
Problem Description:
How to manage Release Development without disrupting Maintenance of Production
Systems and secure Business Continuity
Ensure secure Project phase execution by establishing Quality Gate Control
Manage Fixes, Urgent Functional Changes, Minor and Major Releases
Ensure best software state for OS, DB, Kernel and Application Software
Manage Object Version conflicts and activate change diagnostics
Best Practice Solution:
CTS+ and Change Diagnostics
Incorporate all SAP systems into one transport infrastructure and allow full visibility of
changes provided to systems. Change Diagnostics is relevant in application incident
management process
Central CTS and Quality Gate Change Control
Protect System-Group Consistency by establishing Quality Gate Control for Projects at
any critical sign-off from Development to Test to Production. Centralize Software
Distribution
Single Change Control
Control single changes, especially fixes from initiation to development, test and finally
deployment to production ( intersection check, downgrade protection )
Project Change Control
Manage resolutions between Innovation Releases and Production Support Releases in
single or dual landscapes. Eliminate dual maintenance by re-trofit (intersection check,
downgrade protection, re-trofit)
Template Rollout Change Control
Manage Global Template Rollouts by controlling change conflicts to the global template
and regional/functional extensions
EGI
Implementation for
CTS+
Implementation for
Quality Gate
Management
Standards
Change
Management
CCOE
Safeguarding
Integration
Validation
Business
Continuity
Implementation for
Change Request
Management
© SAP AG 2010. All rights reserved. / Page 26
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Change Control Management
Enables one consistent quality process
PLANNED INNOVATION
Quality Gate Management
Next SAP Solution Manager release
Change Request Management
Change
Diagnostics
Central Change &Transport System
Managed Systems
Enhanced Change and Transport System (CTS+)
Organize
Change Control
Organize
Transports
centrally
Organize
Transports
for one
application
Page 14
Major Release Minor Release Urgent Functional
Change
Emergency
Change
3-6 months 1-4 weeks 1-3 days On request only
Bus. Requirement Request for Change
Prio 1 Incident
Alert
Prio 2/3 Incident
Business Strategy initiated Business User and IT initiated
Enhanced Change and Transport System (CTS+)
Central Change and Transport System (cCTS)
Normal Change Urgent Change
Quality Gate
Impl. Project Maintenance Cycle
Program
Dow nport ProtectionIntersection Check
Dual Landscape Synch
Requirements to Deploy: Managing Requirements,
Projects, Changes and Transports
© SAP AG 2010, ALM EMEA RIG / Page 28
Best Practice
Application Incident Management
Problem Description:
How to create, process and follow up application incidents
Create application incidents automatically or manually with relevant context
data
Manage application incidents between involved organizations and partners
Create E2E view of application incidents and other IT incidents
EGI
Implementation for
Service Desk
Best Practice Solution:
Application Incident Management
Messages as internal communication medium for the users working in different
functions in the Application Lifecycle Management or created by Alerts
In case SAP Support has to be involved in the process of finding a solution,
messages can be forwarded to SAP out of the SAP Solution Manager system
and incidents can be grouped in issues
Application Incident Management integrated into external Incident
Management
Integrated flow between external ITSM infrastructure and Application Incident
Management automating also communication with Sap backoffice
Application Incident Management evolving to ITSM application
Extension of Application Incident Management to full ITSM application
Standards
Incident
Management
CCOE
Business
Continuity
Page 15
© SAP AG 2010, ALM EMEA RIG / Page 29
Best Practice
Technical Operations
Problem Description: How to manage proactive monitoring as well as reactive alert driven incident
automation for application system health extending IT management monitoring ( in-
company or outsourcing KPI model analysis )
How to manage E2E Root Cause Analysis capability in relation to workload
distribution, exceptions as well as change analysis
Best Practice Solutions:
Early Watch Alerts
Standardized System Health relevant pro-active KPI analysis,
E2E Root Cause Analysis and E2E Trace
E2E Application Root Cause capability relevant for any in-system and cross-
system application performance analysis
Workload Analysis (Trend Analysis)
Workload analysis capability for all SAP platforms allowing problem
analysis as well as workload distribution trend analysis and optimization
Exception Analysis (Trend Analysis)
Exception analysis capability for all SAP platforms allowing problem
analysis as well as exception distribution trend analysis and optimization
Application System Monitoring and Administration
Customer Application system pro-active and re-active monitoring KPI‟s and active
administration
Application System Health Service Level Reporting
Proactive System Health Service Level Reporting allowing pro-active analysis of
critical system health tendencies and potential technical SLA/KPI violations
PreparationEGI
Implementation for
Service Level
Reporting
Standards
Root Cause
Analysis
CCOE
Business
Continuity
System Monitoring
Technical Monitoring & Alerting End-to-End Root Cause
Analysis
Technical Administration
End-to-EndChange AnalysisWorkload AnalysisException Analysis Trace Analysis
Monitor Alert Analyze Administrate
Technical Admin
Technical Reporting
Prove Value to Business Early Watch Alert Service Level Reporting
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection MonitoringProcess Integration
MonitoringSolMan Self-Monitoring
Unified Alert InboxAlert correlation and
propagationCentral Template
MaintenanceOpen data provider and
alert consumer
Technical Admin
Unified Monitoring
Infrastructure
Avoid Alert Flooding Lower Mean time to Resolution Optimize Operations
Key UserTechnical Admin
Down Time / Work mode Management IT CalendarNotification ManagementCentral Tool Access
Standard BW Reporting Customer BW Reporting
IncidentService
Requests
Recurring Tasks
Change
Technical Operations
What is the process behind …
Page 16
© SAP AG 2010, ALM EMEA RIG / Page 31
Best Practice
Business Process Operations
Problem Description:
How to monitor critical Business Processes of the customer solution
landscape?
Monitoring business processes should be available for Business Process
Steps as well as for Interfaces between process steps
The Monitoring Capabilities have to cover application- and technical related
monitoring objects, which are crucial for the smooth and reliable flow of the
Business Process.
Best Practice Solution:
Operation centric Business Process Monitoring
Define Solution based discrete Core Business Processes dedicated to Business
Process Monitoring ( ->Manually integrated Solution Documentation )
Business Process Monitoring, Interface Monitoring, Data Volume/Consistency
Management, Business Process Job Management, End-User Experience
Monitoring as proactive Monitoring ( Service Level Reporting ) and re-active
Monitoring ( Application Incident Management )
Lifecycle centric Process Management
Business Process Management from Requirement to Design including Operational
Process KPI‟s to Operation ( -> System integrated Solution Documentation )
Process Health Service Level Reporting & Business Process Analytics
Proactive Business Process Health Service Level Reporting allowing pro-active
analysis of critical system health tendencies and potential technical SLA/KPI
violations
Analyzing consistent Business Process Execution
EGI
Implementation for
Business Process
Monitoring
Implementation for
Quality Gate
Management
Standards
Change
Management
CCOE
Safeguarding
Integration
Validation
Business
Continuity
Implementation for
Change Request
Management
IT Business
Business Process Monitoring
Best Practice and Own Practices
Business Process
Implementation
Business
Process
Stabilization
Business
Process
Improvement
Business
Process
Optimization &
Innovation
• Design
• Configure/Customize
• Composition
• Develop
• Industry specifics
• Country specifics
• Minimize interface
failures
• Minimize errors or
delays in background
processing
• Maximize technical
performance
• Avoid functional errors
(e.g. ABAP dumps,
update errors)
• Clean up old & open
business data
• Provide sufficient end-
user training
• Close process design
gaps
• Adjust customizing
and/or configuration
• Re-engineer business
processes (BPE/BPR)
• Process Innovation
• Minimize costs (PPI)
• Minimize process
cycle times (PPI)
• Maximize process
efficiency
“Protect initial
investment”
“Make most of initial
investment & achieve
optimum according to plan”
“Get better than what was
initially planned &
implemented”
“Initial plan &
investment”
Business Process Monitoring with SAP Solution Manager SAP Process Performance
Management By IDS Scheer
ENABLE
BEST PRACTICES
ENABLE
OWN PRACTICESSAP NetWeaver BPM Monitoring
Page 17
Business Process Stabilization & Improvement
Focus & Value Areas for Company Success
Revenue Stream• Sales Orders without invoice
• Sales Orders with billing block
• Outb. Deliveries with GI &
without invoice
• Invoices not transferred to FI
• Number of credit memos
Supply Chain &
Planning Accuracy• Overdue Purchase Reqs&
Order items
• Overdue STO items
• Open Planned Orders
• COGI errors
• Production / Process Orders
overdue for TECO
Stock Levels & Capital
tie-up• Slow moving items
• Dead stock
• Vendor consignment
withdrawels
• Materials with expired shelf life
• Inspection lots without usage decision
• Overdue Sales Orders• Sales Ordes with delivery block
• Overdue outbound delivieries
• Number of returns
Customer Satisfaction
Performance
• Zero stock batch segments
• Overdue reservation items
• Production / Process / PM Orders
TECO but without deletion flag
• Transaction response times
• Background job runtimes
Data Accuracy
• Incomplete Sales
Documents
• Application Log errors
• Update errors
• ABAP dumps
Integration & Automation
• Interface errors
• Background job cancellations
• Batch Input errors
© SAP 2008 / Page 34
1. Application Lifecycle Management
2. Build Your Application Lifecycle Management Roadmap
3. Application Lifecycle Management Strategy: SAP Solution Manager and
SAP Enterprise Resource Planning for IT
4. Managing Global Template Rollout
Agenda: ALM Overview
Page 18
© SAP 2009 / Page 35
Multiple Roads to Success
Define Your Own Roadmap
Define your own roadmap
to efficient application life-cycle
management depending on factors
such as:
the maturity of your IT processes
your IT projects and project pipeline
cost pressure and cost structure
compared with peers
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
ALM
Call to Action: Prioritize your pain points and consume the application life-cycle management cake in bite-size pieces!
© SAP AG 2010 All rights reserved. / Page 36
ALM Roadmap Service
ALM
Roadmap
Onsite
Service
MaxAttention/
Safeguarding
ALM
Roadmap
Remote
Service
Enterprise
Support
Configuration
ALM Processes
ALM Blueprint
Sol Man Set Up IMG
SAP expert explains
step-by-step
configuration using
training materials
Execution, 2-3 hours on the
same day
Participants have
direct access to an
SAP expert who
directly supports
them remotely, if
necessary, during
the execution
Empowering, Web session,
1-2 hours each morning
Participants execute
demonstrated steps
within their own
project, on their own
SAP Solution
Manager software
Expertise on demand,
during execution
Expert Guided
Implementation
ALM Best Practices
Page 19
SAP Enterprise Support Academy
“Training on the Job” at Its Best; Expert Guided Implementations
Training, practical experience, remote consulting?
Expert-Guided Implementation is a scheme adding the SAP Solution Manager
specific expertise needed for application configuration to your SAP project team
Day 1 Day 2 Day 3 Day 4 Day 5
2. Empowering
3. Empowering
5. Empowering
4. Empowering
1. Empowering
Web session, 1-2 hours
each morning
SAP expert explains
step-by-step
configuration using
training materials,
2. Execution
2-3 hours on the same day
Participants execute
demonstrated steps within
their own project, on their
own SAP Solution
Manager software
3. Expertise
on demand
during execution
Participants have direct
access to an SAP expert
who directly supports them
remotely, if necessary,
during the execution
Daily
feedback to
SAP expert
Each day will be the
base for the next day„s
empowerment
Basic
Configuration
Update
Service Desk
for VAR
Service Desk
for ISV
Business
Process
Monitoring
Change
Request
Management
Service Desk Solution
DocumentationCTS+
Data Volume
Management
Cockpit
Job Scheduling
Management
End-User
Experience
Monitoring
Quality Gate
Management
Service Level
Reporting
Custom
Development
Mgmt Cockpit
Test
Management
Project
Implementation
Expert Guided Implementations for
SAP Solution Manager
Distribution
34%
14%7%
5%
12%
6%
6%
5%
10%
Basic Configuration
Updates
Solution Documentation
Business Process Monitoring
Data Volume Management
Change Request Management
Enhanced Transport Management
Service Desk (Customer)
Service Desk (VAR/ISV)
Quality Gate Management
Service Level Reporting
Worldwide Participation per Quarter
10 6
108
308
489
309
1721 3
35
36
110
105
80
0
100
200
300
400
500
600
700
Q4 08 Q1 09 Q2 09 Q3 09 Q4 09 Q1 10 Q2/05/10
Te
ilneh
merz
ahle
n p
ro Q
uart
al
Quartal
Internal Participants
External Participants
Page 20
© SAP AG 2010. All rights reserved. / Page 39 Public
Automated Configuration and Operation of
SAP Solution Manager
Configuration Operation
Central system administration and monitoring
of SAP Solution Manager itself
Guided automated basic configuration and
scenario configuration
© SAP 2008 / Page 40
1. Application Lifecycle Management
2. Build Your Application Lifecycle Management Roadmap
3. Application Lifecycle Management Strategy: SAP Solution Manager and
SAP Enterprise Resource Planning for IT
4. Managing Global Template Rollout
Agenda: ALM Overview
Page 21
Legal Disclaimer
This presentation is not subject to your license
agreement or any other agreement with SAP. SAP
has no obligation to pursue any course of business
outlined in this presentation or to develop or release
any functionality mentioned in this presentation.
This presentation and SAP's strategy and possible
future developments are subject to change and may
be changed by SAP at any time for any reason
without notice. This document is provided without a
warranty of any kind, either express or implied,
including but not limited to, the implied warranties
of merchantability, fitness for a particular purpose,
or non-infringement. SAP assumes no responsibility
for errors or omissions in this document, except if
such damages were caused by SAP intentionally or
grossly negligent.
© SAP AG 2010. All rights reserved. / Page 42
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
From ALM to SAP Enterprise Resource
Planning for IT
Require-ments
Design
Deploy
Operate
Optimize
Buildand Test
Page 22
© SAP AG 2010. All rights reserved. / Page 43
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Road Map for SAP Solution Manager
Planned Innovations
© SAP AG 2010. All rights reserved. / Page 44 Public
O
New sales opportunity
received via mobile deviceEntered in SAP ERP /
CRM System
Saved in 3rd party
databasePrinting
of Invoice
An Example of the Impact of the
SAP Enterprise Support Usage Rights
With SAP Enterprise Support you can use the SAP Solution Manager for all IT components
that are required to execute your documented business processes.*
Enterprise Support
* = for a full legal description please see current SAP Enterprise Support contract
SAP
Components DatabaseMobile Printer
SAP Solution Manager
Solution Documentation(Business Process Descriptions)
Usage of SAP Solution Manager for End-To-End support of business processes
On Device
Entered in CRM on-
demand System
on-demand
Components
On PremiseOn Demand
Page 23
Duet Enterprise E2E Trace Scenario
Real Time Performance
REAL TIME PERFORMANCE IS MOST IMPORTANT
FOR ALL USAGE SCENARIOS WITH DUET ENTERPRISE
Sharepoint
Farm (X64)
Sharepoint 2010
Foundation
System (SCL)
SAP ABAP stack
(NW EHP2)
Diagnostics Agent 7.11
Backend
System (ERP/BI)
SAP ABAP stack
(NW EHP2)
Diagnostics Agent 7.11
Root Cause Analysis – E2E
Trace Analysis
Windows (32bit) + IE6/7/8
© 2010 SAP AG. All rights reserved. / Page 46
SAP Solution Manager
Process Integration of 3rd party IT Management Tools
SAP CPS
Enterprise Modelling
Test Automation
Runbook Automation
IT Service Desk
Scheduling
Monitoring
Test Management
Infrastructure Change Management *
Enterprise Architecture
Management *
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Life-Cycle
Management
ICC certified
Not ICC certified
......
...
CA, BMC, HP...
Page 24
© SAP AG 2010. All rights reserved. / Page 47
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key Links for More Information
TODAY
ALM Processes
SAP Solution Manager & Tools
Customer Center of Expertise
Methodologies
Services
http://service.sap.com/alm
http://www.sdn.sap.com/irj/sdn/alm
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
ALM
Require-ments
Design
Deploy
Operate
Optimize
Buildand Test
© SAP AG 2010. All rights reserved. / Page 48
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TechEd 2010 Sessions: Overview
ALM100 How Top Notch Customers Manage Their Application Lifecycle
ALM200 Application Lifecycle Management Roadmap – What is New in SAP Solution
Manager 7.1
ALM217 Run IT as a Business with SAP ERP for IT
ALM202 How SAP Solution Manager integrated with 3rd Party IT Management Tools
ALM101 How to Optimize Your Application Lifecycle Management Processes: Define
Your ALM Roadmap
ALM203 Upgrade to SAP Solution Manager 7.1
Page 25
© SAP AG 2010. All rights reserved. / Page 49
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TechEd2010 Sessions: Requirements, Design,
Build
ALM242 SAP Solution Manager Enhanced Business Blueprinting: What You Need to
Know
ALM161 How to Efficicently Implement and Verify Business Process Documentation in
SAP Solution Manager
ALM276 How to Find Waste in Custom Code
ALM160 Comparing and Adjusting Templates, Projects and Solutions in SAP Solution
Manager 7.1
ALM167 How to Enable Suite Innovation in Your Business: A Technical View
ALM114 Implementing Enhancement Packages with SAP Solution Manager 7.1: A
Project View
© SAP AG 2010. All rights reserved. / Page 50
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TechEd2010 Sessions: Test & Deploy
ALM115 Overview Test Management
ALM163 Business Process Change Analyzer
ALM162 Extended Test Automation with SAP Solution Manager
ALM264 What is New in SAP TAO
ALM265 Test Data Management Made Easier with SAP Test Data Migration Server
Software
ALM117 E2E Change Control: One Integrated Process to Manage Software Solution
Deployments
ALM277 Change Control with Quality Gates
ALM165 Change Request Management in SAP Solution Manager 7.1
Page 26
© SAP AG 2010. All rights reserved. / Page 51
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TechEd2010 Sessions: Operate
ALM201 Run SAP like a Factory
ALM212 Technical Operation with SAP Solution Manager 7.1 at a Glance
ALM271 Efficient Technical Administration with SAP Solution Manager 7.1
ALM269 Efficient End-user Experience Monitoring with SAP Solution Manager 7.1
ALM268 Efficient System Monitoring and Reporting with SAP Solution Manager 7.1
ALM270 Efficient Root Cause Analysis for SAP Business Objects with SAP Solution Manager 7.1
ALM120 Efficient Monitoring for SAP Business Warehouse and SAP Business Objects with SAP Solution Manager 7.1
ALM119 Best-in-class Business Process Operations Using SAP Solution Manager
ALM361 Enhancing Business Process Monitoring
ALM272 Manage Your Background Jobs Using Job Scheduling Management in SAP Solution Manager
ALM274 The New Data Volume Management Workcenter
ALM273 Using and Configuring the Service Desk in SAP Solution Manager 7.1
ALM102 The New Service Desk for Incident and Problem Management in SAP Solution Manager 7.1
© SAP AG 2010. All rights reserved. / Page 52
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
Page 27
© SAP AG 2010. All rights reserved. / Page 53
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Title
First level
Second level
Third level
– Fourth level
– Fifth level
© SAP AG 2010. All rights reserved. / Page 54
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Solution Implementation
"SAP Active Global Support was engaged to provide an IT-planning architecture workshop for our global-implementation strategy.
With their assistance, we were able to quickly rationalize the number of options under consideration, and in partnership with our SAP Customer COE, these options were assessed using a proven weighted scale model. Through SAP‟s in-depth knowledge, previous
upgrade experience, and excellent collaboration with our senior-management team members, we came up with a recommendation based on facts, risks, and total cost of ownership that was presented to our CIO for approval. This challenged and changed the
previous implementation strategy to one that is more feasible, with reduced risk, and an expected savings of USD 1,000,000 inimplementation cost. The strategic partnership with SAP continues to bring value to our efforts in hardware sizing and capacity-
management sessions for our global strategy, which encompasses over 40 countries and languages, and over 25 currencies, and spans six continents."
Chris Perry, Director Global SAP Competency Center - Functional
Considering the value we are getting through implementation of the enhanced change and transport system functionality of SAP
Solution Manager, the cost is minimal. We completed the implementation and it paid for itself within a few months. The impressive result was 70% speedier transports for non-ABAP software.“
K.S. Arunkumar, IT Group Manager
Page 28
© SAP AG 2010. All rights reserved. / Page 55
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Test Management
"The test data creation tool in the SAP Bank Analyzer performance package reduced the loading of test data efforts by at a minimum
of 50%. This saved a significant amount of time, and it helped to ensure a more stable system with improved performance. Thisallowed a more aggressive conversion period, and reduced sunk costs due to reworking and lost resource time. We were able to
streamline the performance test, resulting in more reliable test results during our user-acceptance testing.“
IT Service Delivery Manager, Banking Industry
"During CRM test activities, we had some serious problems regarding the layout for identifying customer accounts. Thanks to our
support advisor's follow-up activities, and by applying the note recommended by SAP Active Global Support, in few days we were able to continue with the integral testing and the tasks for the production go live. Many thanks to SAP Enterprise Support. "
Herman Maseberg, Technology Manager
© SAP AG 2010. All rights reserved. / Page 56
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Change Control Management
"SAP Solution Manager has mapped all the functionality we needed, including best practices, testing, and change management tools.
We are able to monitor the project progress effectively using SAP Solution Manager. We have benefited by the convenience of aglobal repository of documents accessible by our globally deployed team as well as are able to see a reduction in time spent in
monitoring project progress, by deploying SAP Solution Manager as an implementation tool. We plan to use SAP Solution Managermore in sustaining and improving our SAP landscape. Glad to have partnered with Keane as our chosen SAP implementation
partner."
Sunil D'Souza, Regional IT Manager
"The recent success of Amtrak's conference room pilots for the implementation of SAP Solution Manager's Service Desk and Change
Request Management, has positioned Amtrak's SAP Customer COE to reduce the cost of managing monthly production support release transports via ChaRM's automation, as well as increasing the reliability that the transports are migrated through the landscape
in the correct order. It also enables Amtrak's Customer COE to leverage future benefits from ChaRM, which include enabling CTS+ for managing portal and BI transport and retrofitting via N+1 landscape."
Lou Maroulis, Director of SAP Integration/Release Management
Page 29
© SAP AG 2010. All rights reserved. / Page 57
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Application Incident Management
"By establishing root cause analysis and identifying performance optimization potentials, our SAP Portal solution has experienced no
unplanned outages. With proactive steps in place, we have addressed performance issues within our application lifecycle, which have translated to reduced costs, simplification of systems, and core process solutions."
Ulf Westhoven, Section Manager
"SAP Solution Manager diagnostics has increased our ability to pinpoint the location of issues enabling us to utilize time and resources
for other tasks that adds value to the organization, while reducing time to issue resolution."
Jim Bailey, PMP IT Director
© SAP AG 2010. All rights reserved. / Page 58
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Technical Operations
" "Through SAP Solution Manager, the monitoring of the performance and stability of all our systems has become pretty easy and
saves us a lot of time. Overall our monitoring effort has been reduced by 50%. This allows us to spend more time on value addingactivities.“
VENKAT SATYA UPPALA, IT Consultant
"With SAP Solution Manager via the SAP GoingLive Optimization service, we were able to identify and eliminate critical user
inconsistency in our CRM environment. The provided E2E Root Cause Analysis support, and the recommendations have corrected the problem and will at a minimum save us several hours of troubleshooting time that has already been spent in investigating the
problem."
Anthony Mostak, Systems Operations Manager
Page 30
© SAP AG 2010. All rights reserved. / Page 59
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Business Process Operations
"During the business process monitoring (BPM) service, SAP set up the monitoring for our procure-to-pay and order-to-cash business
processes and cross-application components such as background job monitoring. The BPM service showed value in having a single source of truth for monitoring via SAP Solution Manager rather than doing everything manually, and will help us reduce backlog
efficiently by getting updates from SAP Solution Manager about the current status of our business processes.“
Jerry Murkowski, IT Basis Director
"Our end users reported slow performance on a volume-sales report transaction within our SAP ECC environment. To help identify
potential areas to optimize, we leveraged an SAP Business Process Performance Optimization service through SAP Enterprise Support. After implementing the recommendations, we realized a performance improvement of approximately 70%, which meets our
business requirement."
Francisco Fernandes, IT Coordinator
© SAP AG 2010. All rights reserved. / Page 60
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
QUICK FACTS
ALM Value Statements
Maintenance and Upgrade
“We recently upgraded SAP Solution Manager to EHP1 SP20. With this upgrade, SAP Expert Guided Implementation sessions and
SAP Continuous Quality Check services in parallel, we could activate and leverage functionalities like business process monitoring, data volume management cockpit and custom code management cockpit. We‟ve noticed the stability of existing functionalities and
added-value of new ones. We‟re now aiming to use brand-new scenarios like end-user experience.“
Cristina Pisica, Solution Architect, Information Systems
"We utilized go-live services from SAP Enterprise Support to facilitate an SAP SRM 7.0 upgrade. During the service, we identified
potential risks that would have delayed go live, and affected up to 3,000 users. We exploited our direct access to the SAP Enterprise Support advisory to ensure mission-critical support of our very high messages. This helped us avoid a delayed go live that could have
impacted USD 2,500,000 in internal purchase orders, and saved us a lot of time in resources and further project costs."
Troy Bohanan, IT Director Procure-to-Pay
Page 31
Thank You!
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