enterprises have been trying to get informa2on management
done for years
you’re looking for ways to increase the odds of success
if the technology
doesn’t ma:er, then what do I need to focus
on?
you want to deliver real informa2on management
leverage what I learned suppor2ng the largest crisis response to date
ensure informa2on integrity by controlling the taxonomy
limit choices:
content or document type
align prac2ces with business use cases
policies reinforce behaviors necessary for effec2ve informa2on
management
keep the policy simple… less than 2 pages!
all policies & best prac2ces were reviewed upon
joining and annually – coaching also
create an informa2on governance council
business leaders need to own these decisions
establish quarterly business stakeholder briefings
use a defined implementa2on
model
engagement models ensure consistent customer experiences
design an organiza2on model which…
supports an informa2on management
culture
highly recommend an informa2on management opera2ons team
make sure data owners are
assigned from the business
define process and procedures which drive consistency
make sure each department defines their IM procedures
procedures for inges2ng informa2on needs to be defined
how to make this work in your organiza2on
use an established change methodology
pick one – the most widely used is:
communica2on
training
program level support
invest in a cer2fied change management professional
execu2ve par2cipa2on is a must or plan to fail
?
make it fun
let the games begin…
use innova2ve communica2on methods
keep momentum by recognizing…
Why recognize?
make sure execu2ve sponsors do this oKen
create visible ways of recognizing your champions
geNnginforma2ondone.com text AIIM16 to 44222 and will send you:
• slide notes • implementa2on checklist