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Audience Management
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Scenario 1: Disengaged
delegates
Scenario 2: Debate session and people getting angry at each other
Scenario 3: Delegate is joking around and making fun of you
Activity
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I present to you…
THE UNDER FUCKERS!
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Asking questions not to get an answer
Totally irrelevant
Pain in the arse
Aggressive
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never show your sad or mad
agree and move on
ask them to write on the flipchart
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Mr Know it all
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never show your sad or mad
agree and move on
ask them to write on the flipchart
Mr Know it all
loves to talk and hard to stop
attention seeker
knowledgeable and loves to show this
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Ask them to talk about some parts of the session
other people’s names
ask closed questions
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Gripper
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Gripper
negative attitude
very annoying
won’t let go
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Avoid confrontation
Don’t be nervous
Respect their opinion
Strong eye contact
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Chinese Whispers
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Chinese Whispers
They tell stories & jokes to others
bored, nervous sometimes critical
under fucker
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stop talking and ask permission to continue
ask if they have a question
listen to what they say, they could be right
ask them to share with the group
involve them
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Silent oneInactive Delegates
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bored
inactive
no effort to listen
Inactive Delegates
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smile
use their name
make use of them, engage them
talk during break
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The lost soul
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The lost souldoesn’t feel safe
shy
doesn’t believe in themselves
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ask simple questions
use their name
raise ego
don’t focus all attention
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Latecomer
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Latecomer
always late
wants to be updated
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never confront in public
talk after the session and ask
always start on time
don’t stop to recap
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Early leaver
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Early leaver
drains energy of group by leaving early
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do not confront
speak another time
ask why
get feedback
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The Broken Record
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keeps bringing up the same point over and over again
The Broken Record
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demonstrate that the point has been made
write it on a flipchart
ask, is there anything else you want to add
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The Head Shaker
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The Head Shaker
disagrees in a dramatic manner
roll their eyes
smirk at comments
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focus on the audience
“I see your shaking your head, what are your thoughts”
use a break to discuss their opinion
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Backseat Driver
keeps telling you what to do!
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put suggestion to the rest of the group
ask for cooperation
tell the person there are many different ways to facilitate, there's no right way
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