Download - Accessibility In Government W S G Nov 2007
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Implementing accessibility in Government:
a holistic approachRuth Ellison
Canberra Web Standards Group21 November 2007
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What is accessibility?
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Photo credit: http://www.flickr.com/photos/wallyg/563188608/
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Accessibility - the definition
The degree to which a system is usable by as many people as
possible, including…
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Visual
blindness, low vision, colour blindness
Cognitivedyslexia, ADD
Physical/motortemporary or permanent
Hearing
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Situational disabilities
Technology/infrastructure limited
Aging population
People from culturally / linguistic diverse backgrounds
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ABS survey in 2003….
20% of Australians have a disability
15% accident or injury
14% disease, illness or heredity
11% working conditions, work or over-work
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Understanding accessibility
Impact or severity is varied
Invisible disabilities
Temporary impairments
Permanent impairmentsBorn with a disabilityDevelop it over time
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Accessibility is not a stand alone process
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Think about accessibility earlier…
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Holistic and multi-disciplinary approach
Usability AND accessibility together and part of the overall
user experience
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Considerations
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ORGANISATIONAL
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An ad hoc approach
Many organisations take an ad hoc or as-needed approach to accessibility
Issues include:– Expensive retrofitting exercises – Accessibility information based in a
small team, which can disappear
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Accessibility approach
Accessibility teamAuthority and responsibility to
implement changeRaise awarenessSet standardsQuality assurance including testing
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Management
Find a sponsor / championGet management support
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Funding
Consideration of a centralised accessibility fund to fund
accessibility design, support and testing
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Show ROI
Reduced compensation claimsReduced maintenanceReduce possibility of litigation
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Purchasing decisions
Customised versus off-the-shelfConsideration of accessibility &
usability requirements in tender processes
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Need to factor enough time for:
User researchIterative design
Standards based development Testing
Timeframes
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Build relationships
Occupational Health & SafetyHuman Resources
AT user groupsBusiness areas
Media teamIT
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Training
Focused training to provide good
grounding of technical aspects & laws
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Other considerations
Disability Action Plan / Diversity Plans
Central registry of Assistive Technology users
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FRAMEWORK AND TOOLS
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Standards and guidelines should have accessibility built into it
Distribution method
Keep it updated
Standards & guidelines
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Assistive technologies
JAWS, Dragon, ZoomText
Other types of assistive technologies
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ZoomText keyboard
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Braille refreshable display
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Tools
Which Assistive Technologies to support?
Have consistent versionsFactor in upgrade costs
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EvaluationsShould be done early and oftenMore than compliance
– Still need to do automated testing and testing requiring human judgement
Usability testing with real people
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PEOPLE
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ResearchWho are the users?
People with disabilities should be one of your key personas
What tools are they using?How well do they know their tools?
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Project Managers’ understanding of accessibility
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Developers’ understanding of accessibility
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Business owners’ understanding of accessibility
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Designers’ understanding of accessibility
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DesignVisual – size of text, colours, typography
Cognitive – white spacing, progress indicators
Physical – fly out menus, size of elements
Hearing – captions, use of sound
Situational – environmental factors
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UsersGet them involvedHelp increase their knowledge of Assistive
TechnologiesTest early, test oftenKnowledge sharing forum
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Get passionate people on board!
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Expertise is essentialGet the right staff With the right skillsWith the right attitude
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Get involvedConferences Web Standards Group Community of Practice
Read/comment in Blogs
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Remember…
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Accessibility is not a stand alone process
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Holistic and multi-disciplinary
Early consideration
Be passionate
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Questions?
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Need more info?
Ruth EllisonEmail: [email protected]: 02 6280 7834Mobile: 0423 763 314Web: www.stamfordinteractive.com.au