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Gartner Infrastructure & Operations
Management Summit - Berlin 4. June 2013
Accepting Complexity in IT Operations =>
Less Cost, More Innovation
arago AG – the Automation Experts www.arago.de
Hans-Christian Boos @boosc
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you should have more time
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this can be achieved by transforming IT
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from art
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to engineering
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you choose how to use the time you gained
convert your time to
quality
innovation
$ $ $ savings
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focus on creating time out of operations
operations improvement
In IT we spend 80% of our time on operations
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converting time to money
success story on operating
a major banking application
112
no
automation
30%
automation
78
45
22
8
50%
automation
80%
automation
arago 93%
automation
status at
project start
minimum expected
time gain
time gain
achieved
maximum expected
result
number of FTE experts needed
business case for
first automation project
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converting time to quality
success story on automating the portal of the
world market leader in lighting solutions
Mar 2013
10th generation of
application 900Mio€
transactions p.a.
Apr 2006
start of project
Aug 2006
1 month after end
of migration
Dec 2006
70 %
availability
95 %
availability
99,999 %
availability
99,998 %
availability
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Changeability Quality
Cost Fun
Changeability Quality
converting time to innovation
success story on moving from a governance to a
brokerage culture in IT provider management
Cost
choose 2, forget 1 have all
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bid-offer gap in IT:
providers don’t offer what business wants to buy
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we treat IT like industrial production:
standardize, taylorize, consolidate
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8 years in design and development –
unlikely
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15+ years of monetisation on one platform –
wishful thinking
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accepting complexity as a fact of IT is key
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this is what is sucking up your personal time
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we take a new approach combining
the best of both worlds
there are 2 approaches to operate IT
- no flexibility
- limited to
IaaS / PaaS
- no durability
+ efficiency
+ repeatability
PEOPLE CENTRIC ROBOTIC /
STANDARDIZED
- cost
- varying
quality
- availability
+ agility
+ accountability
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a machine continuously trained by humans and
learning from its own activity is the solution
a new way of operating IT
- cost
- varying
quality
- availability
+ agility
+ accountability
- no flexibility
- limited to
IaaS / PaaS
- no durability
+ efficiency
+ repeatability
PEOPLE CENTRIC ROBOTIC /
STANDARDIZED
+ continuous cost
optimization
+ stable quality
+ scalability
+ agility
+ accountability
ANALYTICS BASED
& KNOWLEDGE
CENTRIC
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automation augmented engineers
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engineering enabled automation
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we have built a machine that operates IT just
like a human would – we call it AutoPilot
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AutoPilot is trained by engineers, it learns
atomic pieces of knowledge from them
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when given a task AutoPilot writes a solution
on the fly out of the knowledge it has.
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AutoPilot continuously analysis itself and
learns from the impact of its actions
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the productivity of engineers is multiplied by
focussing them on gathering new experience
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instead of protecting the status quo engineers
do what engineers do best…
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… make things better !
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Thank you for your time which we hope was well invested, because dismissing good ideas can harm your future