Accelerate Lync/Skype for Business deployments
February 3rd 2016
Daniel Ragan
Eastern Europe, Russia & CIS Sales
Agenda
• IR Prognosis Introduction
• Why Performance Management and Proactive Allerting?
• Architecture and Scalability of the Software
• Use and interplay of Prognosis and MS Skype for Business
• Q&A
About IR
The Company: IR
• Global, publically listed, profitable and growing
• Over 1,000 enterprise customers worldwide
• 100+ Global Fortune 500 customers
• 5 of the 6 ‘Leaders’ in the Gartner Communications
Outsourcing Magic Quadrant
The Solution: Prognosis
• UC & CC Market Leader 13+ million managed endpoints
• Avaya Sponsored & Recommended solution
• Microsoft SDN API 2.1.1 certified on Skype for Business
• Cisco Certified Management Solution
• Multiple 300K+ user deployments
About IR – Microsoft DNA
The DNA: Microsoft
• Microsoft Gold Communications Partner
• First Lync Qualified QoE Management Solution (2012)
• Skype for Business Certified solution with SDN API 2.1.1
• 70+ Developers focused on Prognosis
• Built on Microsoft Visual Studio
• Microsoft Azure - based Cloud Solutions
• Microsoft SSRS driven reporting & analytics solutions
Prognosis Solution Overview
“The ability of Prognosis to quickly
identify packet loss at a key network hop
was critical for us resolving the issue and
restoring service. The solution is
phenomenal.”
- Kathy Lijoi, CIO, Spoken Communications
UC Ecosystem Spend and Components “90% of CIO’s have UC related investments
planned within the next year.”“62% of IT projects fail to meet their schedules
with a further 41% failing to deliver the expected
business value and ROI”
VoiceContact
Center
Call
RecordingConferencing
Unified
Messaging
Video
SIP
WebRTCUC
Voice / UC Ecosystem Operations“66% of all IT incidents are reported by users vs. existing systems.”
“79.3% of UC incidents are reported by users today.”
“80% of Mean Time to Repair is Mean Time to Identify / Convince.”
“UC issues take 3x longeron average to identify [than network]”
“IT incident escalation calls include an average of 8 people”
Initia
l A
lert
/ In
cid
en
tEsc
ala
tio
n
Ca
lls
Tria
ge
Op
era
tio
ns
Tie
r 2+
Operations / Tier 1
Systems
NOCService Desk
Users
66%
Network VoiceServer
Engineering
Avg 8 ppl
Operational Maturity
Chaotic
Reactive
Proactive
Auto-mated
Service Aligned
Increased maturity = decreased cost
System
Complexity
People, Process, Technology
Op
era
tio
na
l M
atu
rity
Time (5 years)
2.35
Solution Architecture
CDR CMR
SNMP SOAP
AXL HTTP
SAT CDR SNMP RTCPSDN API
SQL WMI CLI Log Parse
TrapsIn
Web Services
Voice Network / Infra SIP Video Contact Center
• Skype for Business /
Microsoft Lync
• Cisco
• Avaya/Nortel
• Alcatel Lucent
• Cisco UCS / VMWare
• All Major Network MFG
(Cisco, Brocade, HP,
Dell, Juniper, Extreme,
Netgear, 3Com, etc.)
• Oracle (ACME)
• Sonus
• Audio Codes
• Cisco UBE
• Avaya (Sipera)
• Cisco TelePresence
• Microsoft Lync /
Skype for Business
• Polycom
• Radvision
• UCCE (ICM, CVP, ...)
• Aura (AEP, AES, ...)
• Verint
• NICE
Centralized architecture (no probes) enables quick deployment across even the largest UC environments.
One Prognosis virtual server
manages 60K+ endpoints.
Correlation &
AutomationAlerts ITSM Real-time
Troubleshooting
AD
Root-Cause
Analysis
Aggregation ReportingDashboardsProactive Testing
Solution Data Collection
Prognosis Management Node QoE Metrics
SDN API 2.1
Active Directory
WMI / WsMan
• Post Call
• Scheduled
• In-Call
• Scheduled
• Scheduled• On Demand
LCS CDR• Post Call
• Scheduled
NetworkUser
ExperiencePerformance / Availability
Prognosis Monitoring NodeUCMA
• Scheduled• On Demand
Confidential
Why Lync Customers need Prognosis UCGartner Magic Quadrant for Unified Communications
8Xdrop!
Great Job!
87654321
Not as good
Deep Visibility into Skype Ecosystem
• OS info (CPU, Memory, Disk, services, etc.)
• System Details (Up time, location, services, processes, etc.)
• Software –(name/version/state)
• Active Server Roles
System Health Application Performance Experience Management
• By Site, Pool, Server, Subnet
• User Details – (Type/Extension/ ID/Name/Duration)
• Active Channels by Modality
• Current Call Activity
• Call Volume and Quality by Subnet
• Call Attempt Details
• SIP Request / Failures
• Incoming Timeouts and Throttled Requests
• SIP Disconnect Codes
• Call Detail Records
• Voice Quality (Quality of Experience)
• Conference Activity
• User Quantity
• User Details (type, utilization)
• Gateway Correlation (CDR/QoE)
Skype Advanced Correlation
What Prognosis Enables Why it MattersInsightful correlation reduces issue resolution times by
empowering user troubleshooting via a reduced
number of required clicks.
Prognosis delivers time-sequenced correlation of
user, quality of experience, and application-level
insight to reduce Mean Time to Identify potential
issues and drive rapid root cause isolation
Site OverviewSearch for User experiencing Issues Call Summary
Review user call / conference activity & associated quality
Call DetailsView logical call path and quality Mediation Server Calls
See all concurrent calls on same Lync mediation server / subnet
Mediation Server OSView OS performance during call period
Skype In-Flight Visibility
Quality is important.
Network is important.
Both in a single screen is amazing.
Skype Interaction History
Familiar left side filter
High level quality indicators
Full search
Calls + Conferences
Meeting History
Understand what happened earliertoday, yesterday or last month.
Red is bad.
Quickly correlate related issues,diagnose, andresolve.
Conference Visualization
What Prognosis Enables Why it Matters
Enables rapid troubleshooting and root
cause isolation to a specific user / server
within a conference call session
Prognosis enables Lync conference call
logical path visualization with corresponding
quality of experience by user
Ecosystem Dashboard
Lync Systems OverviewView critical Lync system
components
Avaya EcosystemView critical Avaya system
components
Lync QoEQualify of Experience
across Lync ecosystem
SBC DetailsView SBC details
specific to AudioCodes
Prognosis Reporting – Key Areas of Value
User Experience
Service Levels
Capacity Planning
Service Adoption
Usage Patterns
Areas of Improvement
Architecture Capabilities
Arc
hit
ectu
re
64-Bit Architecture
64bit
Arc
hit
ectu
re
Prognosis Insight REST API Prognosis Encyption Role Based Access Control
Prognosis ConnectMobile Enabled Web
User Interface
Visualization
Instant Combined Data
Unified Search Cloud Enablement
Improve User Satisfaction & Acceptance
Successful Deployments
Ma
na
ge
me
ntO
pe
ratio
nProactive Alerting
Target Audience
Visibility
Ease of Use
Multivendor
Forensic
Analysis
Service Assurance
Optimize IT Operations &
Resources
SLA Reporting
Outage Prevention
Minimize Expensive Outages