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A Lack of Trained Laotian Hospitality Professionals:
Business Plan for a Hospitality School in Pakse, Laos: A Possible Solution.
Kevin Allen and Dr. Stephen LynchSchool of Hospitality and Tourism ManagementUniversity of Guelph
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Lao P.D.R.
Ministry of Education Lao National Tourism Administration
(LNTA) LNTA Hospitality Training Center
Industry Needs and Challenges Champasak School of Hotel and
Restaurant Management
Overview
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Need for practical skills training in traditional areas. Development of a workforce cannot be achieved
through the offering of academic programmes alone
Technical skills-training at both basic and advance levels for all teachers is required
To improve existing courses, increase capacity and to develop a system of standards in the area of training for tourism.
Needs
Lao National Tourism Administration, 2009
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Shortages of qualified teachers and instructors.
Outdated “theory based” programmes and teaching methods.
Lack of practical training facilities, equipment, and resources.
Quality and scope of the training delivery does not meet industry requirements
Challenges
(Lao National Tourism Administration, 2009)
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Capacity to deliver training does not yet meet international norms.
Availability and access to training options is very limited.
Training programmes offered are mismatched to the needs of the industry with emphasis on “hotel management” subject rather than much needed vocational skills
Challenges
Lao National Tourism Administration, 2009
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Challenges
Cultural Divide Joint-venture ownership between
Lao/Thai, Lao/Vietnamese, or between Lao/Chinese.
Visitors from Thailand and Vietnam expect a higher standard of service
Thai hospitality professionals in key administration positions.
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Skill-based programs that will re-enforce a service mindset are critical and very achievable.
Job progression in the hospitality industry is “through the ranks” from entry level to management positions.
Little opportunity to rise and assume key management positions.
International Standards
How to Meet the Need
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Initiatives must be rooted in the education standards of Laos and international education standards of the hospitality industry.
Clear operating standards need to be developed within the Champasak Hotel and Restaurant Association.
Providing education matched to the operating standards ensures clear expectations of job performance.
Standards must include both skill and leadership development.
The education and training must have in-class and experiential components to re-enforce these standards.
How to Meet the Need
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The School
Problem- based Learning
Generic Skill Development
Competency Development
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Potential Students Competition Operations Tuition Potential Locations
The School
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Thank You