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• Youconstantlyreflectuponwhatyouhave learnt,whatyouknow.
• Youturnthoughtsintolanguage (spokenorwritten).
• Yousharethisknowledgeviasocial technologies(Yammer,Slack,IBMConnect,You Tube,MSSharePoint,Newsfeed,LinkedIn, Facebook).
KBCusesMSSharePoint.
By sharing knowledge and reacting to other people’s posts you build up a powerful network.
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“WorkingOutLoudismorethanjustaboutusingtechnology.
It’sabouthelpingpeoplefeelbetter:empowered,generous,connected.”
JohnStepper
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More time. Increased productivityand social cohesion Knowledge sharing occurs more naturally. Team limits fade out,cross-silo communication.
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More time
•Teammeetingshavebecomemoreefficientanddiscussionsareaboutrealcontent.Backgroundinformationisnowsharedbeforethemeeting.
•Knowledgeflowsfaster,sothereisless‘reinventingthewheel’. • Know-howisexchangedmoreefficiently.
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Increased productivity and social cohesion
•Peoplegettheirquestionsansweredfaster.
•Sharingdraftversionspromptsgoodfeedback,sothefinalversionisalwaysbetterthanthatofa ‘one-man-band’=co-creation.
•Employeesgrowintheirjobs:theyreceivefeedbackfrommorecolleagues,andcanappearfromthemostunexpectedcornersoftheorganisation. •Itcreatesvirtualproximityforhomeworkers.
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Knowledge sharing occurs more naturally
Soundslikeaparadoxbutbypostinganaddressee-lessmessage(anemailneedsanaddresseetomakeitgetsomewhere),yourquestionwillgettotherightpersonsooner,andnotnecessarilytotheoneyouexpecteditto.
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Team limits fade out, cross-silo communication.
•Peoplecaneasilyfindoutwhat’scookingindifferentteams. •Employeescaninteractwithpeopletheydidn’tknowbefore.
“We are growing towards a more network-based organisation.”
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TheypreferMSSharePointtoe-mailto communicatewithteammembers.Theyuseshortmessages(microblogging).
Everyonecommunicatesandchecksoutthesemessagesattheirownpace:begin-ningorendoftheday,orafterameeting.
Teamscommunicatemoreoftenwithotherteams.
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It’s not the messenger who filters now, but the recipient. Themessengerdoesn’tknowwhoisgoingtoreadthemessages.
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Create a safe environment, a safe setting
Teach them how to master micro-blogging specific language
Give them ideas about topics they can write about
Teach them how to avoid information overload
Spell out what the expected behavior is
Experiment started as a bottom up initiative
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Create a safe environment, a safe setting
Atafirststagepeoplewillonlyshareknowledgewithintheirownteams,aswellaswithtrusted
colleagues.
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Teach them how to master micro-blogging specific language
Sharingknowledgethroughenterprisesocialnetworksrequiresaspecificlanguage.Peoplewereshownhowtomasterthis“new”language.Theyweregivenrecommen-dationsontheelementsforasuccessfulpost.Inthebeginning,peoplewereaskedtoprovidefeedbackoneachother’sposts(toolong,toocomplex...).
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Give them ideas about topics they can write about
Itisn’talwaysobviousforpeopletoknowwhattowriteabout.“Whocouldfindmyknowledgeinteresting?”
Agoodstartingpointis:
• Whatareyoudoingnow?• Whatwastheconclusionofthemeetingsyou participatedin?• Askforfeedbackonadocumentnotfinishedyet (drafts,storylines,minimumviableproductsetc…).• Sharealinktoaninterestingblogpost,anarticle…• Announceadelivery.
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Teach them how to avoid information overload
Peopleweretaughttheyshouldbecautiousaboutwhichpeopleandwhattopicstheywant
tofollow.
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Spell out what the expected behaviour is, even for (senior) management,
they should set the example.
Only this way can the expected behaviour be made clear.
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Some examples of the expected behaviour as spelled out by KBC in their experiment.
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Be brief
Be authentic
Be positive
Be present
Microblogsareshort. Usehyperlinkstoelaborateonasubject.
Whenyouarepromotingaproject offline,don’tforgettomentionitonline.Postabouttopicsyouwanttobeknownfor.
Encouragepeopletorespondpostitivelyonapost.Forlesspositivefeedback,useotherchan-nels.
Reactquickly.Beingpresentonsocialme-diaisnot‘atodo’tosaveupuntiltheendoftheweek.
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Experiment started as a bottom up initiative.
It’sagrassroots(bottomup)initiativewherebypeopleareinspiredbyseeing/knowingwhatother,teamsareupto.
Thisishowtheapproachisspreadacrosstheorganisation,withno“pressure”,no“musts”.
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Was this an easy thing to do?
Certainly not! Evenafter6months,WorkingoutLoudisnotself-evident.Filteringrelevantinformationisstilldifficultande-mailingstaysapersistanthabit.Itremainsanon-goingexperiment.
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