Transcript
Page 1: 5 Customer Loyalty Program Upgrades You Can Implement Today

5 Customer Loyalty Program Upgrades You Can Implement Today

Turn one-off customers into valuable repeat purchasers with a rewardprogram that goes beyond thetypical “buy 5 get one free.”

Page 2: 5 Customer Loyalty Program Upgrades You Can Implement Today
Page 3: 5 Customer Loyalty Program Upgrades You Can Implement Today

3

Page 4: 5 Customer Loyalty Program Upgrades You Can Implement Today

4

Page 5: 5 Customer Loyalty Program Upgrades You Can Implement Today

5

Page 6: 5 Customer Loyalty Program Upgrades You Can Implement Today

Get customers on their way to more purchases with some starter points.

01

REWARDUPGRADE

Page 7: 5 Customer Loyalty Program Upgrades You Can Implement Today

01

7

Page 8: 5 Customer Loyalty Program Upgrades You Can Implement Today

01

8

Page 9: 5 Customer Loyalty Program Upgrades You Can Implement Today

Create urgency with time sensitive promotions.

02

REWARDUPGRADE

Page 10: 5 Customer Loyalty Program Upgrades You Can Implement Today

02

10

Page 11: 5 Customer Loyalty Program Upgrades You Can Implement Today

Populate customer emails, phone numbers, birthdays, etc.

03

REWARDUPGRADE

Page 12: 5 Customer Loyalty Program Upgrades You Can Implement Today

03

12

Page 13: 5 Customer Loyalty Program Upgrades You Can Implement Today

03

13

Page 14: 5 Customer Loyalty Program Upgrades You Can Implement Today

Be timely, personal, and share your expertise when communicating with customers.

04

REWARDUPGRADE

Page 15: 5 Customer Loyalty Program Upgrades You Can Implement Today

04

15

Page 16: 5 Customer Loyalty Program Upgrades You Can Implement Today

04

16

Page 17: 5 Customer Loyalty Program Upgrades You Can Implement Today

Don’t forget to amp up the customer service and personal relationships.

05

REWARDUPGRADE

Page 18: 5 Customer Loyalty Program Upgrades You Can Implement Today

05

18

Page 19: 5 Customer Loyalty Program Upgrades You Can Implement Today

05

19

Page 20: 5 Customer Loyalty Program Upgrades You Can Implement Today

Now it’s time to watchyour new customers become frequent

regulars.

20

Page 21: 5 Customer Loyalty Program Upgrades You Can Implement Today

Want a free demo from FiveStars? Visit http://fivesta.rs/demoFIVESTARS

Customer Engagement Toolkit

• Segmented customer groups• Text and email campaigns• Social media integration

FiveStars Card

• Simple technology that everyone can use• Impossible to lose, based on phone #• Over a million cardholders

Point-of-Sale Relationship Manager

• Customer info right on the POS• Never slow down the line• Built in fraud control

FiveStars Customer Loyalty We take care of everything.

22

Page 22: 5 Customer Loyalty Program Upgrades You Can Implement Today

Want more detail on how to apply this to your specific business? Find me on Twitter or Google+!

Angela RodriguezCustomer Loyalty Consultantblog.fivestars.com @FiveStarsCard

If you would like to learn more ways to improve your customer service and retain more loyal customers at your small business, head to the blog!

blog.fivestars.com

21


Top Related