Download - 2017.10.05 Co-creation of a Data-Driven Government Digital Service - Malaysia - OpenGov Asia
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MyGovCitizen Centric service
MiquelEstapéOpenGovernmentofCatalonia
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CitizenCentricstrategy
Satisfactionsurveys
Userideas
OnlineChallenges
Co-designworkshops
Behavioranalysis
Datascience
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IdealGovservices• Simple•Cross-cutting•Personalized•Proactive•Omnichannel• Trustworthy• Focusedonlifeevents···
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MyGov challengeHowmightGovernmentsprovideapersonalized,proactiveandtrustworthyrelationshiptoCitizensusing theirpersonaldata?
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WhatdatadoGovernments
holdaboutme?
Whatarethestatusofmyprocedures?
WhatareGovernmentsdoingwithmypersonaldata?
WhatcanGovernmentsdoforme?
MyGov Data
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Legalevaluation
Datascienceanalysis
ResearchCo-design Prototype
ValidationwithendusersPr
ocess
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Conclusions• Littledata
• Earlyadopters:CitizenswithSocial needs
• MyGov SocialMobileFirst
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BenefitsforCitizens•Empowerment andincreasedconfidence
• Increasedsatisfaction
•Savings oftime/costs
•Lessstress:theyknowalltheentitledbenefits
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BenefitsforGov• Bettervaluationbycitizens
• Servicesprovidedtocitizensinneed
• Savings intime/costs
• Increasedsatisfactionofpublicemployees
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Ultimategoal:MakingLifeEasy forCitizens