Download - 20130312 The Zombies of Project Management
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The Four Zombies of Project Management‘How lazy habits and bad attitudes in Project Management continue to manifest themselves’
Presented byYoussef MourraDirector, Head of PPMNonsuch Consulting
12th March 2013Sydney PMI Chapter MeetingCastlereagh Boutique HotelSydney
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The Speaker – Youssef Mourra
• Managing Director and Head of PPM – Nonsuch Consulting• Over 20 years' experience in the world of project, programme and
portfolio management (P3M).• Past experience with Lexel, PIPC, Cognizant, Ernst & Young, Cap
Gemini in Australia, France and the UK. Worked in Europe, Asia and America
• For the past 10 years have been based in NZ (Wellington) and has gained experience with a number of clients both in the private and public sector.
• Led hundreds of consulting engagements ranging from complex project and programme rescues, mobilisation of project offices, to implementation of project management information systems.
• Recognised as a trusted advisor by a number of 'C' level executives and project offices throughout the APAC region.
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Are you a Zombie PM?
Do you know a Zombie PM?
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Meet the Zombies
Boris
Doris
Morris
Horace
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Meet BorisBenefits Management Zombie
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What Boris believes…• Benefits can’t be measured• Because benefits are not all about dollars, then it’s too hard to
do and not worth the effort
• Cynicism about the reason benefits are identified• He reckons they’re used to justify a project but then set aside
during delivery and never referred to again
• He’s never seen Benefits reported on or referred to or after the project has been delivered• Just get on with the project• If enough people want the project and it’s a good idea, then
that’s all you need. What’s the drama?
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Why Boris must die!• Why are you doing this project?• Why was it chosen above others?• Benefits Management is easy if you keep it simple• There are Four phases to Benefits Management• There are Four broad types of Benefits• Keep the Business Case simple
• Use an Outline Business Case and then a Detailed Business Case if necessary
• Use Investment Logic Maps• If you’re feeling lucky, use NPV or IRR
• How else do we establish return on investment?
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Benefits Management Lifecycle - Four Phases
Program Management Identify the
ProgramDefine the Program
Close the Program
Deliver the Program
Deliver the Capability
Realising the Benefits
Managing the
Tranches
Review and Prepare
Establish
Benefits Management
Benefits Identification
Benefits Quantification
Benefits Tracking
Benefits Realisation
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Four Types of Benefits
• Benefits are either: • Direct Financial – additional revenue, eliminating a business
process, revenue protection• Non-Direct Financial - Cost avoidance by action to reduce future
waste, safety compliance, brand awareness, legislation compliance.
• Enabling - efficiency returns, increase in productivity, increases in increases in quality or quantity of service delivery, training, new computer systems
• Soft - staff satisfaction, turnover, absenteeism, brand value, empowerment of staff, teamwork, morale
• All of the above are quantifiable in dollar or KPI terms
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Business Cases
Applicable – is it a good strategic fit and
does it meet business needs?
Appropriate – is it fit for purpose?
Attractive – is it commercially viable?Affordable – is it
within budget estimates and are funding sources
available?
Achievable – can it be successfully
delivered?
5 Element
s
Strategic
Functional
CommercialFinancial
Delivery
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Investment Logic Maps
Grab the sponsor, get an ILM facilitator and spend a couple of hours
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Benefits of getting it RIGHT
•Potential savings of 20% of portfolio value in Year 1
•30% improvement in time to market for revenue-generating initiatives
•5% reduction in overall costs•59% reduction in project failures•78% reduction in redundant projects•37% decrease in cost per project•35% increase in number of projects under management
Why do Benefits Management?
50%Value
Achieved
50%Value Lost
100%
66%
0%75% 100%
Eff
ecti
ve S
ele
cti
on
– ‘
Doin
g t
he R
igh
t Th
ing
s’
Iden
tify
ing
Pote
nti
al
Bu
sin
ess V
alu
e
Effective Execution – ‘Doing Things Right ’Realising Business Value Primary Source: :
IDC, September 2008
PortfolioManagemen
t
Pro
ject
Mgt
• Avoid the deadly combination of poor selection and ineffective execution
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Meet HoraceSchedule Management Zombie
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What Horace believes…
• Horace believes that you can control a project without a schedule. • He says that way too much emphasis has been placed on
having a schedule of activity on a project and this ties project managers down to their desks.• He believes you should instinctively understand how your
project is going and should focus on a few key dates and deliver to those dates without much trouble• He believes that as projects constantly change then expending
effort on a schedule that constantly changes is just a waste of time and a distraction that a project manager doesn’t need.
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Why Horace must die!
• We need to sort Horace out. • Schedules get bad press because of some have used
them as an extreme sport• An effective schedule is NOT a checklist of activities but
instead a schedule of key work activities that acts as a communication device for the project team and other key stakeholders.• Schedules should reflect the key deliverables or
products that a project is delivering for ease of reporting
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Why Horace must die!
• Using an Inbound and Outbound dashboard at the top of each schedule assists in getting Dependency Management right• Right practice tips take the oppressive aspects of
scheduling out of the equation• Using right practice schedules as powerful
communication and engagement tools• Using schedules to understand resource demand and
resource utilisation• Using schedules to support benefits management
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Why Horace must die!
• Schedule Management opens up the worlds of • Critical Path Analysis• Earned Value• Enterprise Project Management – an enterprise view of all
schedules• Matching Resource Demand to Resource Capacity• Dashboard Reporting
• More than just quantitative data, schedules can link into qualitative data• Quick and efficient status reporting
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Critical Path
ID Task Mode
Task Name Duration Start Finish Predecessors Resource Names
1 a 2 days Wed 26/09/12Thu 27/09/122 b 7 days Fri 28/09/12 Mon 8/10/1213 c 2 days Fri 28/09/12 Mon 1/10/1214 d 3 days Tue 2/10/12 Thu 4/10/12 35 e 4 days Tue 9/10/12 Fri 12/10/12 2,46 f 0 days Fri 12/10/12 Fri 12/10/12 5 12/10
S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T10 Sep '12 17 Sep '12 24 Sep '12 1 Oct '12 8 Oct '12 15 Oct '12
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Dependencies & Program Schedules
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Earned Value
Is this really hard? We only need three things:• Planned effort/cost• Actual effort/cost• Estimate to Completion effort/cost
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Meet MorrisAgile Zombie
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What Morris believes…
• Morris believes that Agile is a project management process in itself and doesn’t want to see it anywhere near PRINCE2 or PMBOK methodologies• He objects to any attempt to use the term ‘waterfall’
near it.• He believes {in a particularly maniacal way} that any
attempt to use a schedule or any planning controls of any sort harms Agile and there is just no need for ‘that stuff’• He believes PMBOK and PRINCE2 are outdated.
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Why Morris must die!
• Morris needs to get a grip• Agile is a great development approach for when it’s
impossible or impractical to get the requirements completely nailed down before delivering.• Agile is great when we have experienced practitioners who
know ‘HOW’ they are going to do something but are still attempting to get a clear picture of ‘WHAT’ needs to be developed.• Agile is delivery focussed.• However, Agile is not a project management approach for
ALL project types.
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Why Morris must die!
• Morris doesn’t understand the information and visibility requirements that senior management require from projects.• He also doesn’t understand the challenge facing the
PMO who have a responsibility to provide a dashboard on all projects in an organisation. • This approach doesn’t stop projects from using optimal
development methodologies like New Product Development, Agile, V model and Waterfall in developing products or deliverables.
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PM Methodology v Delivery Methodology
PM METHODOLOGY
DELIVERY METHODOLOGY
Project A
Project C
Project G
Project B
Project D
Project E
Project F
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Project Types – The Diagram
Project management, processes, corporate knowledge and tools are well developed
Project management, processes, corporate knowledge and tools are not well developed
Project objectives are clear
Project objectives are not clear
Fog
Quest
Painting by
Numbers
Movie
KNOW HOW TO DO IT
DON’T KNOW HOW TO DO IT
KNOW WHAT TO DO
DON’T KNOW WHAT TO DO
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Fog
Quest
Movie
Painting by Numbers
What Types of Projects?
Wh
at
to
do
Clear
Unclear
How to do it
ClearUnclear
Continuous improvement projects • Low risk but could be a bit of a
quest or a movie depending on the circumstances
Step change projects • Higher risk and well into
the quest/movie
Radical change projects • These start out as Foggy
projects and are high risk. You’ll need corporate courage to do these
Standard projects • Low risk meets the
requirements, do it right first time
InformationTechnology
Strategic / NPD
Scientific / Research
Business Process Improvement
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Project Types – The Diagram
Project management, processes, corporate knowledge and tools are well developed
Project objectives are clear
Fog
Quest
Painting by
Numbers
Movie
KNOW HOW TO DO IT
DON’T KNOW HOW TO DO IT
KNOW WHAT TO DO
Profit / Assurance / Confidence / Income or Market or Brand & Reputation Protection‘Keeping the Lights on’
Innovation / Competitiveness / New Product or Service Development‘New or Radical Change’
Higher RiskHigher Rewards
Lower RiskLower Rewards
Project objectives are not clear
DON’T KNOW WHAT TO DO
Waterfall?
Agile?
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Meet DorisChange Management Zombie
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What Doris believes…
• Business or Organisational Change Management is a luxury that most projects can’t afford• Delivering the project is paramount and the rest is just fluff.
She has no time for those that believe we need to understand and accommodate people’s hearts and minds when changing systems or processes.• ‘If an organisation makes a change, then people should
accept it and adopt it immediately. Why should an organisation invest in all of this touchy feely stuff? Projects use up enough resources as it is without extra cash and time and trouble being thrown at people who can’t handle change’
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Why Doris must die!
• Doris is seriously deluded. • A project’s focus is a deliverable or product but without
Change Management, you may end up with a ‘WHITE ELEPHANT’ if you fail to gain adoption or commitment to use or take on the deliverable and product.• If this happens, you run a very serious risk of failing to
realise and deliver the benefits as promised in the business case. This is disastrous.
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Project, Benefits & Change Management– the union.
Unfreeze Move Refreeze
Program Manager/Project Sponsor
Outputs/Products/Deliverables
Benefits Realisation(Business Intelligence)
Benefits Identified and Quantified(Business Case & Strategy)
Change Management
Project Management
Outcomes
Benefits Management
Benefits Tracking(Benefits Reporting)
Project Manager
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Change Management – What is it?• The actions relating to people, process, systems and
environment that need to be undertaken in order to move from the ‘understood current state’ to the ‘planned future state’.• Based on a well-known change management framework,
Prosci’s ADKAR model, to achieve this successfully, you must have 5 clear goals:• A - Awareness of the need for change• D - Desire to support and participate in the change• K - Knowledge on how to change• A - Ability to implement required skills and behaviours• R - Reinforcement to sustain the change
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Change Management Lifecycle
Program Management
Change Management Transition
StateLock changes in so they don’t revert back
Managing the Change
Preparing for Change
Reinforcing the Change
Identify the Program
Define the Program
Close the Program
Deliver the Program
Deliver the Capability
Realising the Benefits
Managing the
Tranches
Review and Prepare
Establish
Unfreeze Move Refreeze
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Change Management
Define your change management
strategy
Prepare your change
management team
Develop your sponsorship model
Develop change management plans
Take action and implement plans
Collect and analyse feedback
Diagnose gaps and manage resistance
Implement corrective actions
and celebrate successes
Preparing for Change
Managing the Change
Reinforcing the Change
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Boris
Doris
Morris
Horace
WE’RE UNDER THREAT!
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What do we do?
• We need to be vigilant• We need to adopt and use these right practices• We need to promote these practices and show
our workplaces how these will make a huge contribution to overall project & programme success• The Zombies?• Don’t hire them. Make sure you fire them.• Tell everyone about them and where they are.• Name them. Shame them.
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Like to Know More?• We offer a short 1-hour workshop on each of today’s
key shops to show you how straightforward, valuable and powerful each of these project and programme principles
• We’ll show you how to apply these in your work environment
• Project Design & Mobilisation• Project/Programme Office Services• Portfolio Prioritisation & Optimisation• Project & Programme Management Capability Development• Project & Programme Health-checks & Audits• Post-Implementation Benefit Reviews• Project Rescue• Training• Microsoft Project Training & Consulting
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Thanks
• Thanks to you all for your attention and attendance today• Thanks to Malcolm McFarlane for hosting me today• Thanks to Angela Flannery for being my zombie today!• Thanks to the PMI and all sponsors for organising and
helping make this event happen.
• Like what you heard?• Follow me on Twitter on @youssefmourra• Contact me on [email protected] or +64 21 423 620 for
more information.