2009
Survey of Organizational Excellence Texas A&M University-Corpus Christi
Prepared by the Office of Planning and Institutional Effectiveness
2009 Survey of Organizational Excellence
The Higher Education Survey of Organizational Excellence is conducted every two years at Texas A&M University-
Corpus Christi. All
full time, benefits eligible staff are invited to complete the online survey.
This report is organized into the following sections:Section I: Demographics
Section II:
Survey Design and Key Findings
Section III:
Breakout Data by Dimension/Construct & Employment Category/Work Group
Section IV:
Local Items
2009 Survey of Organizational Excellence
Demographics
740
Full-time, benefits eligible employees with valid e-mail addresses
2009 Survey of Organizational Excellence
Number of Respondents, by Year
365
281
0
100
200
300
400
500
2007 2009
Respondents
Response Rates
2009 Survey of Organizational Excellence
Response Rates, by Year
54%
38%
0%
20%
40%
60%
80%
100%
2007 2009
Response rate is likely lower than usual due to a prevalence of harmful “scam” emails on
campus at the time of administration. Staff indicated worries about responding to an email outside the TAMU-CC
web system. There was a large volume of calls and emails in
regard to this issue.
Additionally, in previous administrations of this survey at TAMU-CC, individuals could
follow a general survey link and enter their work group and
employment group information. However, in 2009 responses
were pre-coded before administration and potential
respondents were sent an individual link via email to
complete the survey. This may have led to greater difficulty
accessing the survey.
A positive side of the pre- coding is that it led to a complete elimination of
“Unidentified” respondents so all survey responses collected could be appropriately placed
by category groups.
Frequency of Responses, by Employment Category
2009 Survey of Organizational Excellence
58
154
85
19 2010
49
137
69
14 11
0
20
40
60
80
100
120
140
160
180
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
*There were <5 respondents for the Skilled Trades in 2009. No breakout data given.
Frequency of Responses, by Work Group
2009 Survey of Organizational Excellence7
23
28
31
14
10
21
14
18
10 11
15
18
7
16
33
10
14
11
8
6
8
41
29 28
5
7
15
12
10
9
15
17
7
12
21
10
6
5
11
6
0
10
20
30
40
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HR
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2007 2009
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO*There were <5 respondents for the College of Nursing & Health Sciences in 2009. No breakout data given.
2009 Survey of Organizational Excellence
Survey Design &Key Findings
2009 Survey of Organizational Excellence
Survey Overview
•
The survey is administered throughout the State of Texas by the Institute for Organizational Excellence at the University of Texas-Austin.
•
TAMU-CC full time, benefits eligible staff members received an individual link to participate in the survey via email. Reminders were posted on Campus Announcements and through campus mail. The survey was completed online from October 26th
–
November 13th, 2009.•
The questions included on the survey are related to workplace satisfaction and employee engagement, including pay, training, communication,
and information sharing.
•
TAMU-CC had the opportunity to provide 20 locally developed survey items, which are chosen by the Staff Advisory Council.
•
Participation rates at TAMU-CC were lower than anticipated for the 2009 administration. This is seemingly due to an increase in scam e-mails that have increased staff hesitancy to click on links received from outside the TAMU-CC e-mail system, as well as a different survey delivery system that did not allow for the distribution of a ‘generic link’.
2009 Survey of Organizational Excellence
The score reporting system is as follows:
400-500: Superior performance; demonstrates substantial strength and excelled performance
351-399: Above average performance;
demonstrates advanced abilities or strength
300-350: Average/acceptable performance;
demonstrates adequate level of strength
200-299: Strong area of concern; scoring reflects
negative performance perceptions by employees
2009 Survey of Organizational Excellence
Employee responses are grouped into the following five dimensions:
400-500Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
Response Dimensions TAMU-CC Overall Score
Personal Demands 381
Organizational Features 378
Information 370
Work Group Perceptions 368
Accommodations/Benefits 360
2009 Survey of Organizational Excellence
Key Findings: TAMU-CC Top
5 Constructs
400-500Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Physical Environment 398
Employment Development 392
Strategic Orientation 391
Quality 390
Burnout 390
2009 Survey of Organizational Excellence
Key Findings: TAMU-CC Bottom 5 Constructs
400-500Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Fair Pay 262
Internal Information 351
Team Effectiveness 353
Change Oriented 365
Supervisor Effectiveness 370
2009 Survey of Organizational Excellence
Key Findings: TAMU-CC Top
5 Increases from 2007
400-500Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
Points Increased from 2007
Fair Pay 17
Fairness 12
Internal Information 12
Diversity 10
Employment Development 9
Only one item decreased from the 2007 administration, which was “Time and Stress" (a decrease of -1%).
2009 Survey of Organizational Excellence
Breakout Data by Dimension/Construct
& Employment Category/Work Group
2009 Survey of Organizational Excellence
Dimension: Work Group Perceptions(Score 368)
This dimension relates to the immediate work environment of the employee. It involves interactions with peers, supervisors, and all of the persons involved in employee’s day-to-day work activity. 400-500
Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Supervisor Effectiveness 370
Fairness 372
Team Effectiveness 353
Diversity 378
2009 Survey of Organizational Excellence
Supervisor Effectiveness
Employee insight into the nature of supervisory relationships, including the quality of communication, leadership and fairness.
365 370
344 337 336
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Supervisor Effectiveness, by Employment Category
398
366 365 364
292
324
397
373360
369
296
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Supervisor Effectiveness, by Work Group
401
368
335
418
324
445
316
373
395
389 39
9
303
374
424
392
371
397
357
263
317
384
328
370 38
2 398
395
438
328
394 39
9
374
347
388
434
352
341
380
330
291
357
403
200
300
400
500
STIA
Exec
Enro
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Libr
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Col
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LA
Col
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Col
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BU
Col
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HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Fairness
The extent to which employees believe that equal opportunity exists for all members in the organization.
360372 363 357 353
200
300
400
500
TAMU-CC 2007
TAMU-CC 2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Fairness, by Employment Category
397
364 358366
273
315
399
375362
379
286
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Fairness, by Work Group
386
359
320
418
317
444
321
362
388
372 37
7
310
393
448
400
370 37
5
348
243
320
413
312
363
386 39
3 410 42
6
319
404
398
380
359
412
434
386
341
367
310
307
365
407
200
300
400
500
STIA
Exec
Enro
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Col
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LA
Col
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Col
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Col
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HR
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2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Team Effectiveness
Employee perception of the effectiveness of their work group and
the extent to which the organizational environment supports teamwork
among employees.
348 353 344 339 337
200
300
400
500
TAMU-CC 2007
TAMU-CC 2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Team Effectiveness, by Employment Category
371
348 353 353
283
335
365352 357
341
311
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Team Effectiveness, by Work Group
388
348
301
405
320
437
314
358
383
376 38
6
281
348
404
361
362
366
338
257
301
370
298
333
374
397
366
418
321
369 38
6
350
315
373
416
316
338
359
322
310
336
374
200
300
400
500
STIA
Exec
Enro
ll Se
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Dea
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Ins A
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Cor
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Libr
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Col
lege
LA
Col
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ED
Col
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BU
Col
lege
NH
S
Col
lege
ST
ST C
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Out
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Fisc
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Polic
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Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Diversity
The extent to which employees feel that individual differences, including ethnicity or lifestyle, may result in alienation and/or missed
opportunities for learning or advancement.
368378
359 354 355
200
300
400
500
TAMU-CC 2007
TAMU-CC 2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Diversity, by Employment Category
395
369 370 372
298
337
398380 372 372
316
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Diversity, by Work Group
407
374
326
414
338
463
311
393
422
387
413
322
368
447
390
371
373
367
250
326
396
341
373 38
3
413
369
422
346
398
390
393
364
397 40
2
378
347
369
333 337
375
424
200
300
400
500
STIA
Exec
Enro
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Dea
n-St
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Ins A
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Cor
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Libr
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Col
lege
LA
Col
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ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
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rs
Out
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Fisc
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Uni
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PP-S
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Polic
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Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Dimension: Accommodations(Score 360)
The physical work setting and factors associated with compensation, benefits, work technology, and tools –
the TBP-
“Total Benefits Package”
provided by the institution. 400-500
Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Fair Pay 262
Adequacy of Physical Environment 398
Benefits 388
Employment Development 392
2009 Survey of Organizational Excellence
Fair Pay
Employee perceptions of the competiveness of the total compensation package, and how well it compares to similar jobs elsewhere in the community.
245262 260 269 267
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Fair Pay, by Employment Category
275
240 241222
237223
287
255267
221
259
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Fair Pay, by Work Group
285
278
229
255
235 25
8
199 21
4
288
252
300
236
288
209
187
212
266
245
272
233
20522
0
284
269 27
6
326
319
181
288
283
287
228
319
252
236
215
278
228
300
245
268
100
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
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CM
S
Fisc
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Uni
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PP-S
uppo
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Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Adequacy of Physical Environment
Degree to which employees believe that a safe and pleasant working environment exists.
395 398380 380 380
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Adequacy of Physical Environment, by Employment Category
417397 395 393
338347
406 401 395408
341
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Adequacy of Physical Environment, by Work Group
414
417
361
437
369
435
344
401
421
409
411
371
409
460
409
399
422
392
295
318
433
368
392
395
431
395
448
390 40
4
390
425
396
419
442
405
383
409
354
305
368
433
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Benefits
Indication of the role that the employment benefit package plays
in attracting and retaining employees.
384 388
361 368 372
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Benefits, by Employment Category
403385 383 384
337
363
405
384 390 382
353
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Benefits, by Work Group
400
398
390 39
5
345
419
373
395 40
1
400 40
6
357
388
380
362 37
1
390
392
351
391
388
413
402
369 37
8
426
453
383
411 41
6
414
348
398 40
5
359 37
5
403
377
348 36
0
422
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Employment Development
Perception of the priority given to the career and development of employees by the organization.
383 392
357 354 355
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Employment Development, by Employment Category
415
387 383394
298
332
416
390 389 390
329
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Employment Development, by Work Group
363 38
0
361
442
340
443
361
404 41
3
358
421
327
416 42
6 432
390
382
357
260
374 38
3
350
399
388
428
387
454
380
402
393 398
366
407
435
376 38
4 397
333
336
384
375
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Dimension: General Organization Features(Score 378)
An internal evaluation of the organization’s ability to assess and respond to changes in its environment. Also included are employee assessments of the quality of the institution’s relations with the public. This dimension captures key components of the “Institution Culture.” 400-500
Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Change Oriented 365
Goal Oriented 374
Holographic 374
Strategic Orientation 391
Quality 390
2009 Survey of Organizational Excellence
Change Oriented
Employee perceptions of the institution’s capability and readiness to change based on new information and ideas.
360 365346 341 339
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Change Oriented, by Employment Category
378360 363 364
306
330
381369
358 357
298
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Change Oriented, by Work Group
406
371
330
393
342
426
341
360
396
376 39
0
292
363
399
372
366
400
346
286
316
350
353 35
9
378
403
387
425
346
381 38
7
361
330
372
397
340
336
359
346
304
365 37
5
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Goal Oriented
The institution's ability to include all its members in focusing
resources towards goal accomplishments.
372 374362 357 353
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Goal Oriented, by Employment Category
388375 371
384
340
316
380 375 379369
326
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Goal Oriented, by Work Group
411
380
318
413
346
445
364 37
6
405
392 40
4
314
382
446
387
386
390
352
287
306
346
348 35
3
391
409
389
439
372
395
390
377
344
395
414
357
360
389
358
305
335
358
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Holographic
The degree to which all sections of the institution ‘hang together’
and are understood by all. Perceptions of the consistency of decision making and activity
within the institution. Previously called “Coherence”.
369 374355 348 351
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Holographic, by Employment Category
387369 376
356
319
341
390376 370 364
318
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Holographic, by Work Group
399
384
345
402
355
437
319
379
402
374
407
322
373
410
373 37
9 391
363
276
348
375
342
362
389
415
391
418
341
397 40
6
355
349
385
410
359
349
383
356
305
372
399
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Strategic Orientation
Employee perceptions about how the organization responds to external influences and an assessment of the institution’s ability to seek out and
work with external entities.
384 391 394 389 390
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Strategic Orientation, by Employment Category
386 379
401
368 362 357
401389 395
383
358
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Strategic Orientation, by Work Group
407
397
387
386
378
398
370
392
415
404
407
331
390
380
376
395
386
373
340
373
366
407
396
398 40
9 414
451
383
403 41
4
384
338
380 38
6
374
371
408
396
360
390 39
5
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Quality
Employee perceptions of the degree to which quality principles, such as customer service and continuous improvement, are part of the
institutional culture.
383 390 391 389 387
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Quality, by Employment Category
407
386 388 391
311
334
401389 390
400
338
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Quality, by Work Group
389 40
1
332
422
381
451
360 36
6
416
407 41
6
325
401
451
410
397
381
381
307 32
2
387
340
376
398 41
2
407
460
385 40
1 414
400
357
414
411
378
380
414
386
320
354
409
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Dimension: Information(Score 370)
How consistent and structured communication flow is, both within
the institution and to outside groups. How directed work concerns, focused and effective communication is, as well as how accessible information is to employees. 400-500
Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Internal Communication 351
Availability of Information 372
External Communication 389
2009 Survey of Organizational Excellence
Internal Communication
The extent to which employees view information exchanges as open
and productive. Also, the extent to which computerized information is efficiently
exchanged across the entire institution.
339351
335 327 326
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Internal Communication, by Employment Category
348336
358
330
281
341359
350 357338
315
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Internal Communication, by Work Group
395
355
325
360
329
398
306
348
372
354 36
2
266
345
366
339
340
372
334
277
329
348
351
342
367
390
353
434
307
354
353
353
309
364
360
316 33
2
370
366
306
331
401
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Availability of Information
Employees know where to get needed information and have the ability to access it in a timely manner.
366 372 373 366 363
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Availability of Information, by Employment Category
366 363
386
362
325
351
376 375 375356
341
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Availability of Information, by Work Group
392
380
363 37
5
358
400
326
362
397
364
387
307
373
357 37
1 387
381
367
323 33
1
384
347
367
393 40
1
379
441
359 37
0 376 38
3
343
373
361 36
8
349
383
366
316
350
405
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
External Communication
How information flows in and out of the organization. The ability of the institution to synthesize and apply external communication to work performed
by the institution.
381 389378 374 374
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
External Communication, by Employment Category
390380
391378
332350
405387 389 382
350
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
External Communication, by Work Group
400
398
362
398
357
419
363
389
413
392 40
6
317
398 40
4
387 39
4
388
364
307
362
400
378 39
0 395
418
417
446
358
400 40
8
386
352
397 40
8
378
368
400
366
342
383 39
0
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Dimension: Personal Demands(Score 381)
How much internalization of stress is occurring and the extent to which debilitating social and psychological conditions appear to be developing at the level of the individual employee. 400-500
Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
TAMU-CC Score
Job Satisfaction 385
Time and Stress Management 374
Burnout 390
Empowerment 378
2009 Survey of Organizational Excellence
Job Satisfaction
Employee satisfaction with the overall work situation, especially the availability of time and resources to perform jobs effectively.
380 385369 366 365
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Job Satisfaction, by Employment Category
394380 387 380
343363
393380
393402
354
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Job Satisfaction, by Work Group
376
380
346
424
354
439
345
400 41
7
396 40
6
335
403
390 39
5
383
413
402
303
329
400
347 36
3
409
410
393
442
383
403 40
9 418
364
408
447
368
362 37
3
348
326
354
377
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Time and Stress Management
The extent to which employees feel that job demands are realistic, given time and resource constraints. Also about employee ability to balance work and home
demands. (NOTE: Higher score = lower stress)
375 374 366 363 360
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Time and Stress Management, by Employment Category(NOTE: Higher score = lower stress)
387372
389381
341350
377368
387 387
342
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Time and Stress Management, by Work Group(NOTE: Higher score = lower stress)
380
383
341
412
374
427
351 36
1
411
382 39
3
333
401
389
376 38
9 397
394
313
304
399
300
355
393
391
379
421
386
377
409
413
353
409 42
5
365
354 36
9
350
330 34
5
379
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Burnout
The extent to which employees do NOT experience extreme mental exhaustion that can negatively impact physical health and job
performance. (NOTE: Higher score = lower burnout)
384 390371 366 369
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Burnout, by Employment Category(NOTE: Higher score = lower burnout)
409
385 387374
331340
406394
382 390
326
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Burnout, by Work Group(NOTE: Higher score = lower burnout)
406
391
361
426
367
440
335
400 41
6
380
416
349
395
417
398
390 40
5
370
290
353
416
340
383
406 41
8
415 42
9
355
413 42
5
386
374
405
442
385
357
390
369
320
390
420
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Empowerment
The degree to which employees feel that they have some control over their jobs and the outcome of their efforts.
371 378363 357 361
200
300
400
500
TAMU-CC2007
TAMU-CC2009
Statewide Similar Size Higher Ed
TAMU-CC 2007 Overall rating for
TAMU-CC campus in 2007
TAMU-CC 2009 Overall rating for
TAMU-CC campus in 2009
Statewide Overall rating for all
participating state entities (agencies, institutions)
in 2009
Similar Size Overall rating for
participating agencies with 301 to 1000 staff members/employees in
2009
Higher Ed Overall rating for
universities, colleges, institutes, and other
agencies involved with students, teachers, and
administrators in the area of learning in 2009
2009 Survey of Organizational Excellence
Empowerment, by Employment Category
392
370378
358
322
346
393379 375 376
321
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
Empowerment, by Work Group
386
376
351
413
354
431
311
371
400
386
405
318
376
414
384
380 39
3
370
281
343
391
344
365
391 40
5
400
436
344
402 41
8
377
361
393
435
362
350
393
346
306
359
402
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
Local Items
2009 Survey of Organizational Excellence
2009 Local Items
Twenty local questions were provided by the TAMU-CC Staff Advisory Council to acquire information regarding timely issues on campus. The questions were designed within the parameters provided by the Institute of Organizational Excellence.
Responses are reported by Employment Category and Work Group. Mean score is reported, as well as charted in relation to the individual group responses. When possible, longitudinal data from local items in 2007 is provided.
400-500Superior performance
351-399Above average performance
300-350Average/acceptable
performance
200-299Strong area of concern
2009 Survey of Organizational Excellence
1. I am satisfied with the Employee Betterment Program for tuition assistance. (Mean: 360)
339353 350 344
332
356
391
360 355
323 325
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
1. I am satisfied with the Employee Betterment Program for tuition assistance. (Mean: 360)
400
347
390
313 31
8
363
338 34
5
394
360
325
321
369
340
358
361
388
342
300
325
350
400
386
385
373
460
367
317
340
411
357
308
391
450
336 34
2 350
350
325
270
380
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
2. My supervisor uses approved University policies and procedures when performing employee evaluations. (Mean: 402)
411 406 399417
268
330
423414
383
408
280
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
2. My supervisor uses approved University policies and procedures when performing employee evaluations. (Mean: 402)
429
380
373
440
415
460
400 41
5
407
411
400
347
413 42
9
431
406
380
350
273
367
433
400 41
3 423
413
440 45
7
353
442
425
389
379
421
443
390
381 38
9
367
320
373
450
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
3. It is clear to me that my adjustment in salary is directly related to my employee evaluation. (Mean: 346)
380
342329
377
290
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
3. It is clear to me that my adjustment in salary is directly related to my employee evaluation. (Mean: 346)
343
374
374
392 40
0
460
287
358
413
325
267
327
400
273
305
356
400
300
264
380
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
4. The complaint and grievance procedure is fair and equitable to all employees. (Mean: 351)
379
341351
338
268
333
398
354
330 327
291
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
4. The complaint and grievance procedure is fair and equitable to all employees. (Mean: 351)
414
306
356
390
333
411
300
383
336
363
386
271
345
371 38
1
341 35
0
315
273
350
367
340
366
368
365
400
429
250
382
414
350
279
350
425
333
320
390
350
340 344
400
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
5. The morale in my department is high. (Mean: 348)
377
343 342357
333
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
5. The morale in my department is high. (Mean: 348)
275
345
368
346
300
429
300
375
430
322
320
375
429
333
315
340
300
300
400
350
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
6. Teamwork is encouraged and practiced by my supervisor. (Mean: 381)
419
395384
363
300320
420
379 375 369
300
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
6. Teamwork is encouraged and practiced by my supervisor. (Mean: 381)
400
391
364
429
364
480
320
393
450
420
400
360
383
429
400
388
380
350
291
386
433
313
390
407
389 40
0
433
320
383
450
411
340
400
471
392
324
410
350
320
409
400
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
7. The University provides employees with the training necessary to perform their jobs effectively. (Mean: 369)
378363
378394
295
320
404
356
379
357
320
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
7. The University provides employees with the training necessary to perform their jobs effectively. (Mean: 369)
383
378
348
400
329
420
365
343
383
356 36
4
287
388
343
431
391
360
357
273
338 35
0
386
372 37
9
411
360
457
407
342
370 37
8
307
341
371
342
367
400
333 34
0
327 33
3
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
8. I am satisfied with the variety of training opportunities for
my professional development. (Mean: 362)
378
355 360378
295311
398
351367 371
318
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
8. I am satisfied with the variety of training opportunities for
my professional development. (Mean: 362)
343
371
368 38
4
293
430
363
314
367
300
364
280
394
350
425
376
356
323
250
350
300
300
374
350
411
320
443
393
391 40
0
333
273
365 37
1
333
371
370
333 34
0
364
283
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
9. I have a good understanding of the Employee Wellness Program. (Mean: 372)
355363
390
368
320340
395
364 370 371 370
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
9. I have a good understanding of the Employee Wellness Program. (Mean: 372)
317
350
372
403
325
380 38
9
379
344 36
0
380
293
322
383
360
406
350 36
4
345
375 38
3
367 37
9
356
412
360
400
386
373 38
0 388
300
300
414
345
390 40
0
400
380
330
433
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
10. I understand how my work directly contributes to the overall success of this University. (Mean: 429)
438421 421 421
395 390
478
429 424 431
375
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
10. I understand how my work directly contributes to the overall success of this University. (Mean: 429)
417
435 45
0
426
429
450
381
429
450
410
409
393
411
414
450
412
400
436
410
438
417
413
438 44
3
439
460
500
440
442
460
444
400
382
443
417 42
9
456
450
325
373
417
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
11. Employee performance evaluations are fair and appropriate. (Mean: 367)
367 363351 350
260
300
390376
346
369
291
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
11. Employee performance evaluations are fair and appropriate. (Mean: 367)
429
362
352
393
315
456
320
314
367
356 37
3
280
371
371 375
356
380
307
245
367 38
3
386
385 39
2
371
440
429
336
375
338
322
300
369
414
375
343
378
300
320
382
417
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
12. The employee performance evaluation helps me to improve my job. (Mean: 369)
379363
373 378
295
360
386368 369 367
310
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
12. The employee performance evaluation helps me to improve my job. (Mean: 369)
371
343
367 38
3
321
440
347
336
387
367
409
327
375
371
369 38
2
370 38
6
264
343
417
388
378 38
6
383
420 42
9
350
400
375
356
286
365
386
336
362
389
340
300
364
400
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
13. I have input in the evaluation of my administrator or supervisor. (Mean: 304)
325
296 290
324
232
311323
308
284
364
222
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
13. I have input in the evaluation of my administrator or supervisor. (Mean: 304)
267
294
320
300
277
356
253
257
333
288
400
227
307
371
338
280
330
300
236
317
300
229
300
348
309
400
450
321
358
313
229
286
269
343
340
247
289
250
200
291
360
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
14. The University administration should provide additional permanent funding to expand the Employee Wellness Program which
currently includes 20 employees a semester. (Mean: 403)
372
396412
376 376
350
411402 400
431
367
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
14. The University administration should provide additional permanent funding to expand the Employee Wellness Program which
currently includes 20 employees a semester. (Mean: 403)
367
357
418
417
385
367
389
343
441
344
410
386 40
0
400 40
7
426
400
369
367
386
383
380
381 39
3
450
380
467
413 417
411
389
379
382
414
409 41
5
410
380
375 38
9
433
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
15. My workload and job responsibilities are manageable. (Mean: 370)
363 364
386 379 380360360 363
397
357 360
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
15. My workload and job responsibilities are manageable. (Mean: 370)
300
374
356
381
371
400
385
336
378
340
382
367
394
300
363
391
390
414 418
325
350
250
346
400
386
340
386
413
367
400 41
1
347
412
371
392
352
390
340
375
364
283
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
16. My supervisor has clearly defined the role of my position and my performance expectations. (Mean: 376)
400
377392
379
305
350
402
373363
421
344
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
16. My supervisor has clearly defined the role of my position and my performance expectations. (Mean: 376)
329
370
371
419
329
450
353
407
383
370
391
347
376
400 40
6
391 40
0
400
291
363
400
313
372
397
389
440 45
7
340
382
400
344
347
375
443
358 36
7
440
320
300
391 40
0
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
17. Overall, I believe that the communication between management
and employees has improved over the last four years. (Mean: 344)
371
341355
300
264
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
17. Overall, I believe that the communication between management
and employees has improved over the last four years. (Mean: 344)
220
334
408
356
375
400
255
370
388
363
264
354
400
289
368
350
300
250
373
400
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
18. I am satisfied with the TAMU-CC smoke-free policy which prohibits smoking in University buildings, entryways, eating areas
and housing and designates. (Mean: 434)
438421
431
389
416
390
465
431416
450
420
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
18. I am satisfied with the TAMU-CC smoke-free policy which prohibits smoking in University buildings, entryways, eating areas
and housing and designates. (Mean: 434)
443
443 45
7
390
436 45
0
405
423
459
400
464
433
400
429 44
4
436
410
350
409
438
350
463
462
411
457
460
383 39
3
425
450
400
433
453
450
427
424 43
0
460
425
409
450
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
19. I am satisfied with the enforcement of the TAMU-CC smoke-free policy. (Mean: 383)
379392 392
347367 360
409
370 375
438
409
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2007 2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
19. I am satisfied with the enforcement of the TAMU-CC smoke-free policy. (Mean: 383)
417
405 41
1
340
423
380
290
393
393
380
464
400
344
400
425
416
360
338
409
350
317
463
397
396
350
420
414
371
373
413
400
367
387
417
373
376 39
0 400
400
282
417
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2007 2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
20. I understand the importance of the Staff Advisory Councilin representing my needs on the campus. (Mean: 363)
389
352
374385
278
200
300
400
500
Exec/Admin Professional Secretarial/Clerical
Technical Service Skilled Trades
2009 2009 Mean
Exec/Admin - Executive, Administrative, Managerial
Professional - Academic, student, or institutional support work requiring
either college graduation or advanced experience
Secretarial/Clerical - Associate with clerical
activities or are specifically of a secretarial nature
Technical - Technical, Paraprofessional to include specialized field positions
Service - Non specialized maintenance/security
Skilled Trades - Special manual skills often acquired through
apprenticeships or other formal training
2009 Survey of Organizational Excellence
20. I understand the importance of the Staff Advisory Council in representing my needs on the campus. (Mean: 363)
400
363 37
6
404
300
371
400
375 38
9
367
300
325
371
308
384 39
0
300
250
360
383
200
300
400
500
STIA
Exec
Enro
ll Se
rv
Dea
n-St
dnts
Ins A
dv
Cor
e
Libr
ary
Col
lege
LA
Col
lege
ED
Col
lege
BU
Col
lege
NH
S
Col
lege
ST
ST C
ente
rs
Out
reac
h
CM
S
Fisc
al
Uni
v Sv
cs
PP-S
uppo
rt
Polic
e
Ath
letic
s
HR
/EEO
2009 2009 Mean
•Art Museum of South Texas
•Executive/Administrative/ Managerial
•Enrollment Services
•Dean of Students
•Institutional Advancement
•Core/CASA/Title V
•Library
•College of Liberal Arts
•College of Education
•College of Business
•College of Nursing & Health Sciences
•College of Science & Tech (Staff)
•College of Science & Tech (Institutes)
•Community Outreach
•Computing & Media Services
•Fiscal Affairs/Accounting/ Bursar/Purchasing
•University Services
•Physical Plant/PP Support
•University Police
•Athletic Department
•Human Resources/EEO
2009 Survey of Organizational Excellence
The End
For additional information, please contact
Katharine Mason in the Office of Planning and
Institutional Research at 825-2242