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Public Safety Recording – Sharing ResourcesQuality, Accountability, Reliability. and Performance for the Mission-critical Environment
Western Regional APCOPhoenix, AZMay 7, 2014
Gary C. SchiavoRegional Sales Manager – Public SafetyVerint® Video and Situation Intelligence Solutions™
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Public Safety Buzz Words
NG-911
– Multimedia messaging into the PSAP
• Text messages
• Cell phone images
• Cell phone video
Analytics
– Speech analytics
– Text analytics
– Video analytics
– Desktop analytics
Quality Assurance
– Dispatcher/Call Taker Proficiencies
Workforce Optimization
– Scheduling
– Training
Redundancy
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WHAT ABOUT ENTERPRISE-CLASS RECORDING?
SHARING RESOURCES?
Public Safety Buzz Words
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Onsite voice logging system
Recording local radio / telephone traffic
– Consoles
– Frequencies
– Trunks
Archiving locally
– Internal disc storage
– Network attached storage
Local area network access
– Software or web access from onsite workstations
– Users access recordings and save copies to fulfill request via email, disc, etc…
Standard PSAP Recording Environment
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Migration to enterprise-class technologies and infrastructures
Shared IP communication solutions (radio and telephone) are becoming the industry standard
Data sharing technologies and secure remote access (especially for agency consolidation / use of centralized communication centers)
Trends in Public Safety
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Shared resources
Cost savings
Added redundancy
Remote accessibility and incident re-creation
NG-911 data sharing
Enterprise Public Safety Solutions - Drivers
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Lack of funding for advanced technologies (especially for smaller agencies)
– Federal/state/local budget cuts
– Reduced revenues from 911 taxes, due to wireless growth
Shared or pooled resources are becoming increasingly popular for infrastructure and technology expenditures.
Collaboration enables agencies to leverage a single system for multiple agencies and share acquisition costs.
Public Safety Budget Struggles
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Minnesota agencies representing multiple counties are sharing an advanced digital, multimedia recording solution:
– Two redundant trunked loggers (recording Motorola Astro 7.9 / MCC7500 and local recorders)
– Quality assurance functionality
Each city and county can combine administrative and position recordings, along with access to shared radio system
Benefits include:
– Ability to deploy technology that would otherwise be unaffordable
– Significant cost savings
– Redundancies
Another region within Minnesota has followed suit, based on the success of the first region and a third region is days away.
Public Safety Budget Struggles – Case Study
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Multiple Counties (individual local voice recorders – disparate systems
Motorola Astro 7.9 state wide shared radio system (Minnesota Armor)
Two host sites (Motorola AIS Servers and Verint Central Archive)
Remote accessibility and data sharing
Enterprise Public Safety Solutions - Example
Central Minnesota Regional Radio Board
Unified solution across region
Shared resources
Accessibility from anywhere within the region
Redundancy across the region (all calls stored in 5 places within minutes)
Driving Factors
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Enterprise Public Safety Site Detail
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Enterprise Public Safety Solution
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Solution Overview
Remote Access via Browser Interface and Advanced Application Sharing
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NG911 Preparedness
Insight Center is prepared for NG-911 when the standards are determined
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Recording Only
High Quality Performance: More Than Just Logging
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Advanced Applications – Q/A
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Advanced Applications – Screen Recording
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Advanced Applications - Speech Analytics
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Advanced Applications – Video
Video Integrations
During the life of your voice logging system, your agency may have the need to integrate video and audio into a single platform.
Integration between Verint’s Insight Center and Nextiva Video was introduced at NENA 2011
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Combining Video & Audio Intelligence
VideoAudio
Audio & Video DataInmate Intelligence
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Insight Center
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Mobile Phone Recording– Improve Case Management by
capturing data related to the recording, such as case number, caller ID, GPS locations and more
– Leverage Speech Analytics to find commonality within recordings and interviews to link cases and close them faster
Advanced Applications – Smart Phone Recording
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Questions?Questions?
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