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Open BookingWishful Thinking or Impending Reality?
Presented by:Mike Koetting, EVP Supplier ManagementConcur
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Agenda
• Open Booking Definition
• Relevant Trends
• Industry Solutions
• Travel Managers’ Perspectives
• Audience Q & A
• Wrap-up
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What is Open Booking?
• Range of answers:
– “Do whatever you want”!
– Travel credits (Google approach)
– Aggregate bookings from several tools (e.g. hotel consolidators, rail systems)
• Core concepts:
– Report from anywhere
– Extend influence of travel program
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The Wire – an AirPlus Publication
Open Booking attitudes of nearly 100 travel managers
1. I have concerns about data capture 79.3%
2. I don’t know how I’d track travelers for safety and security purposes 72.8%
3. I could not support my supplier relationships 60.9%
4. I don’t trust my travelers to make good decisions 39.1%
5. It increases traveler satisfaction 34.8%
6. I trust my travelers to make good decisions 17.4%
7. There is potential to better control budget 12.0%
8. I believe it would boost compliance 4.3%
* Source: US AirPlus Survey Published Dec 2012
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Open Booking
Open Booking is NOT an alternative to
managed travel, it’s an additional option for companies looking to
manage traveler behavior that is
already occurring now.
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Content Distribution Costs
Explosion of Content
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TMC
Hotels
Car rentals
Airlines
Travel consultant
Traveler GDS
Online booking
tool
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change is happeningWITH OR WITHOUT
70%Employees use personally owned devices to access company data and systems
employers
Source: IDC
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Data Facilitates The “Wants” and “Needs”
What travelers want…
• Booking Options
• Budgets not Rules
• Social/mobile tools
• Localized service
With the control the company needs…• Capture Relevant Data• Cost optimization• Proven policy compliance system• Travel risk management• Reporting & business intelligence
I need…I want…
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Travel Reporting, Quality Assurance, Security, Service and Expense Reporting
Your Travel Data
Open Booking is all about Data Access and Data Quality
Employee Email Card Data
Mid-Office
Supplier ConnectionsGDS
Agent UI Flat Files
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Challenges with Travel Data Today
• Data Capture – historically inconsistent & incomplete
• Data Consolidation– data elements & formats are dissimilar
• Data Completeness – missing key elements of travel record used for reporting & analysis
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Emerging Industry Solutions
Supplier Product Brief Description
Open Booking
Enhanced version of Concur TravelIndirect – forward itineraries to [email protected] – link your Concur profiles with suppliers’
Worldmate Organize all itineraries and integrate them with the CWT agent desktops
TripLink Links trip components from multiple sources into TLRs (TripLink Records) stored in Centralized Travel Repository (CTR).
Bookit Shop, reserve anywhere; forward to Shorts to book
ProcureApp Embedded “Badge” sends reporting data securely to mid/back office, security, expense report, or all the above.
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Open Booking Video
Please see the Open Booking Overview Video at Concur.com
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Why is Open Booking good for your company?
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Open Booking addresses the Social, Mobile and BYOD trends that are transforming corporate travel
Only 21% of business travelers are under mandated programs
47% of business travelers are lightly managed, with “travel guidelines”
Open Booking strengthens managed travel by trusting and enabling travelers to make smart purchasing decisions and bringing the data back to the travel manager.
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Open Booking Direct strengthens managed travel
Appeals to businesses of all sizes by addressing the weaknesses caused by program leakage
Missed supplier discounts
Poor travel policy enforcement
Incomplete spend analysis
Ineffective Safety and Security procedures
Inefficient expense reporting
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Why is Open Booking good for the TMC?
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Mega TMC Whitepaper
Open Booking fulfills the premise of a TMC
Manage ALL Corporate Travel
54% of travelers… …book outside of their
companies’ recommended hotel booking channels.
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History doesn’t repeat itself,
but it does rhyme.
Mark Twain