Transcript
Page 1: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

@33voices

intelligent insights to advance your business and life

Page 2: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

The following represents 10 highlights from the interview by @MoeAbdou,

founder & host of 33voices®.

Page 3: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Joseph Michelliinternationally sought-after speaker, author, and

organizational consultant.Hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade.

Transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer

experience.

@JosephMichelli

Page 4: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.1

Magnetic brands ignite, inspire and nurture the human spirit.they connect to the soul first and always.

Page 5: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.2

Bold leaders use love to inspire greatness in their team.

they have an unwavering commitment

to wellbeing of others.

Page 6: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.3

Customer centric leaders know that a small increase in employee engagementleads to a massive increase in customer engagement.

experience is an inside job.

Page 7: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.4

Rituals are roadmaps of meaning.

Embed them to increase the connection between your team members and your products.

Page 8: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.4

Rituals are roadmaps of meaning.

Embed them to increase the connection between your team members and your products.

33voicesJoseph Michelli - Rituals Are Roadmaps Of Meaning

Page 9: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.5

Your brand integrity starts with the leader’s authenticity to align expectations and actions.Trust is earned one interaction at a time.

Page 10: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.6

True innovation isn’t a re-creation of what you did in the past,it’s a reinvention that anticipates your customers’ most important future aspirations.

Page 11: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.7

Strategic partnerships can be great multipliers,but only when the brand values are in sync.

Page 12: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.8

“Any consumer brand today… must cre-ate relevancy in all aspects of your customers’ lives…. companies that

don’t understand that are going to be left behind.”

- Howard Schultz

Page 13: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.9

Let technology serve and accelerates your brand,

not the reverse.

Page 14: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Stream interview Watch videoWatch videoNo.10

A leader’s legacy is the cumulation of small decisions multiplied over time.

Stand for something and live it each day.

Page 15: 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli

Really reflect...

Does your brand stand for a riveting story?

Really reflect...


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